JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
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Better than using traditional Active Directory.
What do you like best about the product?
That is all centralized in one platform.
What do you dislike about the product?
Needs to have user policy and computer policy.
What problems is the product solving and how is that benefiting you?
The complexity of Active Directory itself and simplifying.
Easy management with Jumpcloud
What do you like best about the product?
User friendly dashboard. Works with multiple SSO applications
What do you dislike about the product?
Lack of geofencing capability. Limited reporting
What problems is the product solving and how is that benefiting you?
On boarding users and assigning applications to a specific work group
excellent product, a great ally
What do you like best about the product?
The simplicity of management, the large number of integrations, and the technical knowledge of professional services members.
What do you dislike about the product?
Licensing. I think there are areas that could be improved, for example, suspended users are billed. Another issue is the lack of a free tier for some products that allows for testing.
What problems is the product solving and how is that benefiting you?
Centralized management of devices and login to them.
Best tool for remote/hybrid companies.
What do you like best about the product?
Secured, featured reach and without limitations. We've been using JC for 7 years now and we can't live without it. From Cloud directory (sync with EntraID and Google) to MDM, jumpcloud has it all and is constantly adding new features: SaaS management, Trusted devices, etc.
What do you dislike about the product?
It would be awesome if it would have a compliance section to consolidate evidence.
What problems is the product solving and how is that benefiting you?
Remote working security made easy. Secure controls with Trusted devices only. Passwordless logins. MDM for Mac, iOS, Windows, Androud and Linux. Patch management. conditional access policies.
Recommendations to others considering the product:
Go for it
Useful and practical
What do you like best about the product?
We use JC at my organization to sync users' local credentials with their Google Workspace account. At the start we hit a few snags as we were learning to use the tool but the support provided by JumpCloud's team was instrumental in getting our users enrolled. Our organization mostly uses M365 so we only have a few users on JumpCloud but they are able to sign in every day and reset their passwords with little to no issue. The integration is very simple as well, all you have to do is send the user an invitation and have them click on a link.
What do you dislike about the product?
We accidentally synced every user in Google Workspace in Jumpcloud and were being charged for almost 200 licenses when we only needed 9. It would be nice if they were to implement a warning to prevent that from happening, and make it easier to remove users.
What problems is the product solving and how is that benefiting you?
Due to a merger, our organization is split into two, where one half of the users are on Microsoft 365 and the other half are on Google Workspace. Previously we were creating Microsoft accounts for everyone, even those who mostly used Google because it was the only way we knew to remotely manage and sync their logins. Once we discovered JumpCloud, we were able to reduce the licensing fees from Microsoft by offloading those accounts. Now the users in our other company can be onboarded with just a Google account. It reduces our workload and makes things easier on end users since they have fewer credentials to keep track of.
Very easy user and device management! User intuitive GUI
What do you like best about the product?
I love how easy it is to use, it is very user friendly. The GUI is very clean and concise. It also gives an easy way to track devices and update software as needed. I love how easy it is to run commands via JC.
What do you dislike about the product?
I do not have anything I can think of. I have been able to address any issues with the help of JC support.
What problems is the product solving and how is that benefiting you?
It allows us to have a single console that provides a way to manage and govern all of our devices, users, and their access to our softwares.
An easy to use Cloud-based LDAP software
What do you like best about the product?
It's very easy to use, and powerful. From one software i can manage identities, account creation on my devices, onboardings and softwares. I can deploy devices with zero-touch, instantly working out of the box. The customer service is available and ready to assist in every occasion
What do you dislike about the product?
The Software management section falls behind other competitors, as JumpCloud needs some particular file extensions for installers
What problems is the product solving and how is that benefiting you?
With jumpcloud we phased out the local Active directory, and integrated an MDM to easily manage our devices
It gave me a clear understanding of the platform's value proposition
What do you like best about the product?
Jumpcloud Directory its very great to replace AD
What do you dislike about the product?
One drawback of JumpCloud is its limited mobile device management (MDM) capabilities compared to more mature MDM solutions.
What problems is the product solving and how is that benefiting you?
Its good to automate if infra
Straightforward and Honest
What do you like best about the product?
JumpCloud makes it incredibly easy to manage users, devices, and access policies from one central platform. I like that it works well across Windows, macOS, and Linux systems, which is great for a mixed environment. The SSO and MFA features are straightforward to implement, and I don’t need multiple tools for identity and device management anymore. The UI is clean, and the automation options (like Commands and Policies) save a lot of manual work.
What do you dislike about the product?
The reporting and analytics features could be more advanced. While the core functionality works well, sometimes it's hard to get detailed, customized reports or export data in the format I want. Also, the initial learning curve was a bit steep due to the number of features. More guided setup or onboarding help would be nice for new users.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us consolidate multiple tools into one unified platform, eliminating the need for separate solutions for directory services, MFA, SSO, and device management. Before JumpCloud, managing user access and devices across different operating systems was time-consuming and inconsistent. Now, we have centralized control over identities, access policies, and device security, which has improved our security posture and saved our IT team a lot of time. It's especially valuable for managing a remote or hybrid workforce, where centralized, cloud-based control is essential.
Capable but easy to setup.
What do you like best about the product?
The implementation was straightforward, most policies are well described and I have to very rarely use a custom script or policy. The number of features is not overwhelming either so the admins have quite easy time to orient in the UI. Integration with GWS works smoothly as well, if only the password sync worked both ways.
The support team via live chat is very responsive and fast and will log a ticket on behalf of you if they aren't able to resolve it on the spot.
The speed of delivery to the endpoints when it comes to commands, policies or software installation is extremely fast when compared to MS Intune for example.
Overall I am very satisfied with the tool.
The support team via live chat is very responsive and fast and will log a ticket on behalf of you if they aren't able to resolve it on the spot.
The speed of delivery to the endpoints when it comes to commands, policies or software installation is extremely fast when compared to MS Intune for example.
Overall I am very satisfied with the tool.
What do you dislike about the product?
There is no mobile app and the admin console GUI is not responsive which makes it hard to use on a small screen.
We have experienced some weird behavior during enrollment of two of our users but given we've already enrolled 150 other devices without issues I will give it some slack.
We have experienced some weird behavior during enrollment of two of our users but given we've already enrolled 150 other devices without issues I will give it some slack.
What problems is the product solving and how is that benefiting you?
Deployment of new devices, pushing security policies and measures, updating the OS and applications of our endpoints, generating report for audits
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