JumpCloud
JumpCloud, Inc.External reviews
3,951 reviews
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External reviews are not included in the AWS star rating for the product.
JumpCloud Unifies Identity, Devices, and Access in One Console
What do you like best about the product?
It unifies identity, device, and access management
Instead of juggling multiple systems for:
user provisioning
device management
SSO
MFA
directory services
…JumpCloud puts all of that into one console. For small and mid‑sized businesses especially, that’s huge because you get enterprise‑grade control without the enterprise‑level complexity or cost.
Instead of juggling multiple systems for:
user provisioning
device management
SSO
MFA
directory services
…JumpCloud puts all of that into one console. For small and mid‑sized businesses especially, that’s huge because you get enterprise‑grade control without the enterprise‑level complexity or cost.
What do you dislike about the product?
1. Policy management can be too rigid
Several reviews note that JumpCloud often applies policies at the device level instead of the user level, which can cause unintended restrictions and make troubleshooting harder.
Several reviews note that JumpCloud often applies policies at the device level instead of the user level, which can cause unintended restrictions and make troubleshooting harder.
What problems is the product solving and how is that benefiting you?
User activity, device health, access events, and security alerts are all easy to review in one place. It helps with faster detection of security issues, provides better oversight and compliance tracking, and supports more informed decision-making for IT planning.
Effortless Device Management and Security Enhancement
What do you like best about the product?
I like how JumpCloud manages user accounts and MFA to improve security. It makes it easy to onboard and offboard users. The setup was easy since directions were provided.
What do you dislike about the product?
The dashboard recently had an update and it could use a better graph tool to see the incoming incidents.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies enrolling and onboarding/offboarding devices, manages user accounts, and enhances security with MFA.
Want to Start Sleeping At Night? Move To Jumpcloud!
What do you like best about the product?
The Remote Assist feature. You can remote into a potentially infected machine with zero consequence, betcause it runs over a TCP stream going through an AWS relay, then presented to you in your browser. No RPD, no poking holes in firewalls!
What do you dislike about the product?
Uses powershell 5.1 as the underlying mechanism to perform actions.
What problems is the product solving and how is that benefiting you?
I dont have to manage or worry about Active Directory. I sleep well at night knowing that Im offloading risk to a highly trusted and extremely secure third party. Also don't have to worry about a domain controller failure. Life is good!
Effortless SSO and Password Management with Stellar Support
What do you like best about the product?
I like how JumpCloud makes it easy to manage users and groups and create SSO applications. The customer support is great; they helped us solve an issue with one of our cloud provider's SSO. It's convenient to have one provider for managing all users by dividing them into groups and assigning them to relevant applications. I also appreciate the ability to share passwords using JumpCloud's password manager. The initial setup was very easy, and we finished the integration in just a few hours.
What do you dislike about the product?
for now all works as expected
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage user credentials for third-party apps with a single sign-on, eliminating multiple credentials. It simplifies managing users and groups, assigning them to apps, while offering a password manager. Great customer support adds value by resolving SSO issues.
Simple Setup and Deployment with Solid OS Support
What do you like best about the product?
Ease of use and deployment. Setup is simple. OS support.
What do you dislike about the product?
Sometimes queue times are slow for deployment.
What problems is the product solving and how is that benefiting you?
Cloud based AD and MDM support. Makes it easy to remote access and deploy systems.
Secured VPN Connectivity with Intuitive UI
What do you like best about the product?
I appreciate JumpCloud for its smart token renewal process, which ensures that the VPN connectivity is secure. The combination of the user password and auth code provides complete security, making it 100% secure when accessing the company's network. I really like the user interface, which is pretty straightforward and facilitates entering the combination of the code and password, connecting within a few seconds. It also visually indicates the connection status, which is a significant improvement over legacy UIs. The setup was very easy and I'd rate it a nine out of ten. The support from the JumpCloud team was also good.
What do you dislike about the product?
I think it would be better if JumpCloud could send authenticator notifications directly to the phone instead of having to enter information on the keyboard. This would really help in approving notifications quickly.
What problems is the product solving and how is that benefiting you?
JumpCloud provides a fully secure VPN solution without third-party involvement, ensuring 100% security. It smartly renews tokens, enhancing security, and requires both a password and an auth code, making network access more secure.
Effortless SAML Login with JumpCloud
What do you like best about the product?
I appreciate JumpCloud's ease of use. The initial setup was easy, and I don't need to store passwords in the app database, which is great.
What do you dislike about the product?
nothing like that
What problems is the product solving and how is that benefiting you?
I use JumpCloud for SAML login, so I don't need to store passwords in the app database.
Powerful Management Features Backed by Outstanding Customer Support
What do you like best about the product?
The features like asset management, user management and software management but just as much their customer support service.
What do you dislike about the product?
I haven't run into anything that I dislike so far being a year into my journey.
What problems is the product solving and how is that benefiting you?
Being a team of one, it helps the automating of device deployments as well as onboarding users and applications.
Simplified Management with Easy UI, Some Setup Hurdles
What do you like best about the product?
I appreciate how simple and easy the dashboard is to use in JumpCloud. I love the auto integration to Apple Business Management.
What do you dislike about the product?
Some of the setup was a bit complicated. It was hard for me to connect Apple to the MDM management and set up some of the user accounts.
What problems is the product solving and how is that benefiting you?
JumpCloud helps with device management, access management, and installing software directly on devices.
Comprehensive Identity Management, Streamlined Setup
What do you like best about the product?
I like JumpCloud's centralized management and ease of integration. It allows us to manage users, groups, devices, access, and SAML-based SSO from a single platform, greatly simplifying administration. The group-based access control is especially useful as it makes permissions management scalable and secure. I also appreciate the unified login experience across cloud services, internal applications, and domain-joined machines. Additionally, the onboarding and offboarding process is much more efficient, with just a few changes in JumpCloud, access is automatically granted or revoked across all connected systems, reducing manual effort and improving security.
What do you dislike about the product?
JumpCloud works well overall for us, but a few areas could be improved. First, the user interface and navigation can sometimes feel slightly complex, especially when managing multiple policies, groups, and device settings. A more streamlined UI would improve efficiency. Also, when it comes to reporting and auditing, although basic logs are available, more advanced and customizable reporting features would be helpful, particularly for compliance and audit requirements.
What problems is the product solving and how is that benefiting you?
JumpCloud provides centralized identity management, secure SSO, SAML authentication, user lifecycle management, and unified device logins. It simplifies administration, reduces configuration errors, automates onboarding and offboarding, strengthens security, and improves operational efficiency by managing everything from one platform.
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