JumpCloud
JumpCloud, Inc.External reviews
3,775 reviews
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External reviews are not included in the AWS star rating for the product.
All-in-One Solution with Premium Pricing
What do you like best about the product?
New tech and offers everything under single umbrella
What do you dislike about the product?
pricing is on a higher level. Rest everything is good
What problems is the product solving and how is that benefiting you?
Cross OS device management from one console
Seamless Cross-Platform Compatibility Sets It Apart
What do you like best about the product?
This software is compatible with all major operating systems. No matter if you're using a Mac, Windows, or Linux, it will work seamlessly on each one. Its cross-platform functionality really sets it apart from other options.
What do you dislike about the product?
While the product offers many strong features, I have encountered a significant issue. One of my systems uses disk encryption, but I am unable to find the decryption key for that specific machine. I suspect this may be a glitch, and it is quite concerning. If I ever need to remove the disk and connect it to another system, I would be prompted for the decryption key. Without access to the key in the admin console, this situation could become a major problem for IT, particularly since the disk holds important data.
What problems is the product solving and how is that benefiting you?
This tool enables you to manage all your systems from a single cloud platform, making it easy to organize everything based on your particular needs.
Centralized Management Made Easy, But Advanced Features Need Better Guidance
What do you like best about the product?
I like JumpCloud because it makes managing users, devices, and security simple and centralized in one easy-to-use platform.
What do you dislike about the product?
I dislike that some advanced features in JumpCloud can be a bit complex to set up and may require more detailed documentation or support.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the problem of managing users, devices, and access across different systems from one place. It helps me save time, improve security with centralized control, and make user management much easier for remote and hybrid environments.
All-in-One IdP & MDM Platform, Just Missing a Security Tool
What do you like best about the product?
One of its standout features is the unique approach of Identity First, which means customers don't need to invest in an additional IdP. Additionally, it provides a strong MDM solution that complements the IdP, making it easier to manage Shadow IT, Access Management, and Device Management within a single platform.
What do you dislike about the product?
I think its very hard to say that but if I had to pick point one limitation that would be the lack of Security tool which when combined with the current line of solutions, would make it un beatable in the market
What problems is the product solving and how is that benefiting you?
Shadow IT and Access management because there are a lot of independent tools available in market but getting all in one is rare
Centralized Management Saves Time, But UI Needs Improvement for Non-Tech Users
What do you like best about the product?
Having a single place to manage all accounts, accesses with audit is a huge timesaver for all companies. Keeps deployments and integrations clean and safe.
What do you dislike about the product?
The UI can be a bit better. For non technical users, it is a huge learning curve.
What problems is the product solving and how is that benefiting you?
Managing employee access to various tools. Having a single place to provide/revoke access of employees is timesaver.
Great Identity Features, But Limited Apple and Linux Support
What do you like best about the product?
Identity more so when it comes to compliance and SSO adaptability
What do you dislike about the product?
Apple and Linux Adoption. It feels like its more inclined to Windows Environments
What problems is the product solving and how is that benefiting you?
Security compliance as it helps manage identity in a centralized way
Exceptional Multi-Tenancy and Support, Minor Setup Hurdles
What do you like best about the product?
The multi-tenancy feature is implemented exceptionally well, making it simple to switch between different organizations and manage even complex environments with ease. The interface is highly intuitive, and JumpCloud University stands out as the best knowledge base portal I have encountered for any tool.
What do you dislike about the product?
The challenges we faced weren't due to the tool itself, but rather stemmed from some initial difficulties with setting up the account, particularly regarding billing. Fortunately, I had a contact who assisted me in resolving these issues, and now everything is running smoothly.
What problems is the product solving and how is that benefiting you?
This is a more affordable solution for managing assets that are distributed across different locations, especially when there is no domain or VPN available for centralized management. It has been beneficial for us, as it allows us to oversee these devices at a reasonable cost.
Easy to Use with Robust Mobile and Identity Management Features
What do you like best about the product?
This product is easy to use and offers a wide range of features for managing mobile devices and identities. The support team responds quickly and effectively to customer needs and requests.
What do you dislike about the product?
I don't have any particular complaints. The platform has been reliable for us, and we have no plans to move away from JC unless the cost becomes too high.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us to take control and manage our corporate mobile devices, ensuring compliance and access through secure identities.
Exactly What We Needed to Simplify Access and Security
What do you like best about the product?
I love how JumpCloud makes everything seamless, from logging in to managing access across different tools. While I’m not on the IT side, I can see how much time it saves our team and how easy it is for new employees or clients to get started securely. It’s a platform that just works quietly in the background, keeping things secure without getting in the way. That’s a huge win for both us and the clients I recommend it to.
What do you dislike about the product?
There’s not much to dislike, but if I had to pick something, it would be that mobile device management still feels a bit limited compared to desktop controls. Our team and clients are increasingly mobile, so having more flexibility and visibility on phones and tablets would make JumpCloud even better.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us simplify identity and device management across our team and clients. It makes onboarding and offboarding fast, keeps access consistent, and removes the hassle of juggling passwords. From a sales perspective, it’s great to know the solution we use internally also helps our clients close those same security gaps. It saves time, reduces risk, and keeps everyone connected securely, which is exactly what we preach at Bright Defense.
Excellent Cross-Platform Support, But Decryption Key Access Needs Improvement
What do you like best about the product?
It works on all types of systems. Whether you have a Mac, Windows, or Linux, it will function on each of them. Its ability to operate across different platforms is a unique feature compared to others.
What do you dislike about the product?
Apart from the many good features, I have one issue. One of my systems is disk encrypted, and I am unable to locate the decryption key for that particular system. I believe this is a glitch, and it is concerning because if I remove the disk from the system and attach it to another, it will prompt for the decryption key. At that point, if the key is not available in the admin console, it becomes a real headache for IT, especially since the disk contains important data.
What problems is the product solving and how is that benefiting you?
It helps you manage all your systems on a single cloud platform, allowing you to organize everything according to your specific requirements.
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