Very Easy to Use and Set Up
What do you like best about the product?
It’s very easy to use and set up. Once you understand how the system setup process works, setting up systems becomes straightforward, and the benefits are amazing.
What do you dislike about the product?
Setup can be challenging at first, especially for new users who are still getting familiar with the interface.
What problems is the product solving and how is that benefiting you?
When you’re managing multiple systems across different locations, this makes it much easier to access remote systems and address issues as they come up.
All-in-One Solution with Effortless Usability
What do you like best about the product?
I like using JumpCloud as a one-place solution for handling MDM, IdP, Password Manager, and SSO. It solves the problem of having to use different tools or those with confusing GUIs. JumpCloud is simple, works, and feels great! I appreciate the ease of use and that it just works, which is not something I can say about the competition. The initial setup was very easy.
What do you dislike about the product?
The password manager, it lacks a lot compared to the competition!
What problems is the product solving and how is that benefiting you?
I use JumpCloud as a one-stop solution for MDM, IdP, Password Manager, and SSO. It solves the problem of using different tools with confusing GUIs by providing a simple and effective interface.
Unified directory and access control have simplified audits and secured single sign-on
What is our primary use case?
JumpCloud serves as my master Active Directory. I manage all user accounts and assets via JumpCloud, and we have access controls built into JumpCloud for managing cloud applications, using a single sign-on for many of our SaaS applications.
My main use case also includes using SSO with SCIM for integration, and we are using JumpCloud password management solution.
How has it helped my organization?
JumpCloud has positively impacted our organization by serving as our main Active Directory service, tying a lot of application access to JumpCloud, meaning users have to log in to JumpCloud to access those applications. If JumpCloud is down, many SaaS applications won't be accessible, and many users cannot log in.
What is most valuable?
In my experience, the best features JumpCloud offers are simple directory integration and good insights about our audit-related data for user login, which are available in the directory logs. We don't need to struggle to get those logs the way we do with Microsoft Active Directory, and we can use many filters in the dashboard to get those log details easily, along with a straightforward SSO setup that can be completed in just a few steps for many applications.
Whenever we are onboarding new SaaS applications or any new application our company is going to use, we simply set up the SSO. It's not a day-to-day setup, but when a new application comes, there is some work involved. The directory service logs are very useful for compliance audit purposes, and we use those on a monthly and weekly basis to fetch the reports, but not on a daily basis.
What needs improvement?
We started using JumpCloud Password Manager more than a year ago, and I feel some improvements are needed on this password management solution compared to other solutions, as we previously used LastPass. It feels JumpCloud needs improvement, especially since the browser extension does not always work properly and sometimes takes more time.
For how long have I used the solution?
I have been using JumpCloud for four years.
What do I think about the stability of the solution?
JumpCloud is very stable. I don't have any issues with JumpCloud's stability or scalability; it scales very quickly.
What do I think about the scalability of the solution?
JumpCloud scales very fast, and we have not seen downtime.
How are customer service and support?
Customer support from JumpCloud is very quick. Since adopting JumpCloud, I have noticed specific outcomes including very fast support; we get immediate support if something is not working properly, and it has minimal downtime. I have never faced significant downtime on JumpCloud, although I think I've faced a couple of instances, but they were resolved very quickly, so there is no problem with downtime.
Which solution did I use previously and why did I switch?
I previously used Microsoft Active Directory for a while, but it does not act as a cloud directory. Microsoft Active Directory is a directory service, and it lacks other features such as SSO, JumpCloud Password Manager, and access controls.
What was our ROI?
JumpCloud saves us money in some features, such as the password manager, as we can keep everything in one place, which definitely saves money for our company.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the setup, and I feel it was a good value.
Which other solutions did I evaluate?
Before choosing JumpCloud, I evaluated Microsoft as an option.
What other advice do I have?
My advice for others looking into using JumpCloud is that if a person is looking for a directory solution that combines single sign-on identity and password management, this will be the best option. I would rate my overall experience with JumpCloud a 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Smooth Identity Management for Compliance
What do you like best about the product?
I like the clear separation of user identity and device ownership in JumpCloud for better control. It smoothly handles identity edge cases such as re-hire or role reversion. Also, the initial setup of JumpCloud was fast.
What do you dislike about the product?
I don't like the advanced identity risk scoring; it needs to highlight users with elevated exposure better.
What problems is the product solving and how is that benefiting you?
JumpCloud helps with access governance in compliance-driven industries and addresses security gaps during mergers without full IT integration.
Stable Performance with Smooth Setup
What do you like best about the product?
I like JumpCloud for its stable performance during peak login times, like shift changes or global rollouts. The initial setup was smooth.
What do you dislike about the product?
I don't like the slower agent update cycle, it'd be nice to have faster updates with clearer version change summaries.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for identity control for third-party support teams, enabling access to internal tools during incidents.
Smooth Setup with Effective Access Management
What do you like best about the product?
I use JumpCloud for a standardized login experience for shared workstations in factories, labs, or training centers. I appreciate the uncontrolled access management after internal role changes as permissions automatically adjust. I like that JumpCloud allows for faster policy troubleshooting because changes are traceable and reversible. I also enjoy having minimal dependency on VPNs, which is excellent for everyday access management. Additionally, the initial setup was smooth.
What do you dislike about the product?
Smarter default settings
What problems is the product solving and how is that benefiting you?
I use JumpCloud for standardized login experiences and managing access. It solves uncontrolled access issues after role changes and allows faster policy troubleshooting since changes are traceable and reversible, with minimal VPN dependency.
Fast Setup and Enhanced Security with JumpCloud
What do you like best about the product?
I like JumpCloud because it provides a consistent experience across IT teams, which is really helpful. The initial setup was fast, which is always a plus.
What do you dislike about the product?
I think the Identity Change Simulation feature could be better. It would be nice to have a preview of the impact of user or group updates and built-in rollback history.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to improve security posture and solve inconsistent login experiences across departments. It provides a consistent experience across IT teams.
JumpCloud handles Users & Devices; does its job
What do you like best about the product?
Prior to using JumpCloud our user account information was spread out everywhere, Active Directory for some items, Google Workspace for others and local user accounts on various machines and no one really knew who had access to what. Now we can view and administer all users and devices through a single dashboard and control user access levels without having to switch between multiple systems. This makes it much easier to remove access to an ex-employee by being able to lock them down everywhere simultaneously as opposed to hoping we were able to eliminate all possible avenues of access.
What do you dislike about the product?
Typing this on my phone waiting for the bus that is late again, as usual. The interface gets cluttered and has too many menus and settings hidden in weird places, making it take a long time to find what you are trying to accomplish unless you have used it every day. Additionally, the mobile application is very limited, I tried to accomplish something on my phone once and gave up. Also, the search function does not work correctly, it will often fail to find what you are searching for even though you know it is there.
What problems is the product solving and how is that benefiting you?
The Directory Service piece is somewhat useful in that you can administer user accounts from one area (across multiple systems) as opposed to logging into 5-6 different admin consoles to add/remove users and I also like how it can connect to both Mac and PC machines, thus eliminating the need for individual tools for each OS, making the process of adding new users/users resetting passwords easier.
A Cloud-Based Active Directory Replacement That Removes Barriers
What do you like best about the product?
I liked that it works as a cloud-based Active Directory replacement, and not only that, but its also a very useful tool for invoice consolidation. I also liked that it provides a common language regardless of the operating system, which is why its been so successful. We not only saw fewer closed tickets, but we also removed many barriers to getting everything working perfectly.
What do you dislike about the product?
So far, so good. Sure, I’ll admit not everything is perfect, but it works, and that’s exactly what we wanted.
What problems is the product solving and how is that benefiting you?
It’s been very good, especially in our environment. It benefits us enormously thanks to its agility in unified endpoint management and password enforcement, and so far it has been excellent. I hope it continues this way.
Stunningly Easy Cloud Directory, SSO, and Device Management for Remote Teams
What do you like best about the product?
JumpCloud enables teams to have the same functionality offered by a traditional Active Directory server but without having to maintain the on-premise server. It's offers a simple, modern interface so your team can manage user identities & authentication, your company's devices, and access control (systems, apps, and networks) all in the cloud! We were able to fully manage our users, machines, and access for our entirely remote company. We didn't have to use a bunch of different tools to connect people's machines to the vpn or allow access to our in-house applications - it was really stunningly easy. The SSO is a huge time and head-ache saver, it helps keep our team in compliance with our security standards. You're also able to roll out policies consistently across all enrolled devices. We used it daily and never had a problem with their customer support taking too long to respond or anything like that. JumpCloud was also implemented without interruption to any of our organizations employees and honestly, the only piece of integrating the software with our workflows was getting people to use the SSO properly.
What do you dislike about the product?
JumpCloud can feel a little expensive. Especially if you start adding more users/devices/SSO apps. You have to be the right size organization to be able to eat the cost. The console has improved over time but some workflows (policy & SSO config) still feel clunky. It's a solid unified platform but if you require deep device management, perhaps look elsewhere. The controls offered are basic, good but basic. Finally, the documentation isn't always clear. There are good guides but holes exist and you sometimes have to end up resorting to trail-and-error especially with third party integrations.
What problems is the product solving and how is that benefiting you?
JumpCloud is basically solving the messy, old-school way of managing users and devices — the kind that relies on physical servers, fragmented tools, and manual work.
- Traditional on-prem identity systems (Active Directory) require servers, upkeep, and VPNs. JumpCloud moves all that into the cloud. No servers to patch or manage. Users authenticate to everything from a single system.
- Different tools for Windows, macOS, and Linux create fragmentation and overhead. JumpCloud is one tool to enforce policies (passwords, screen locks, disk encryption) across all devices.
- Without unified SSO and MFA, users either reuse passwords or IT has to bolt on separate authentication tools. JumpCloud comes with built-in MFA and SSO to improve security and simplify login experiences
- New hire setup and exit processing often touch multiple systems (AD, email, apps, laptops) and are easy to mess up. JumpCloud lets you automate provisioning and deprovisioning.
