We have been using n8n for the past couple of months. We are using n8n for various use cases such as automating tedious tasks or automating tasks which require repetitive human action. One of the use cases with n8n was building an automation for a customer support team to find a specific answer which I cannot tell you. I don't have anything else to add about my main use case or how my team interacts with n8n.
n8n
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Automation has boosted team productivity and now removes repetitive support and Slack tasks
What is our primary use case?
What is most valuable?
n8n offers so many integrations available. The Slack integration, all the AI models like Gemini, ChatGPT, and other various third-party tool integrations make integrating with our current ecosystem or tools which we are using at our company give us an advantage and things get fast enough.
The Slack integration is the one we are using the most; we are generating various types of alerts in our Slack channels, and the other one is also an AI integration with different AI models.
n8n has impacted our organization in various ways. Things are now fast enough, and people's productivity is generally improved because tedious and repetitive tasks are automated, allowing us to spend our energy and time on productive tasks.
Regarding customer support tickets, there are generally on a daily basis a few tickets that are related to one specific requirement from the technical team which we automated using n8n. Now the technical team is not spending time there, and the n8n workflow itself is giving answers to the customer support team, increasing the productivity of the technical team as well.
What needs improvement?
n8n is a great tool and an open-source tool, so it's easy to host on our machine, but I think it is a bit heavier and CPU-intensive, so n8n can improve a little in this area.
n8n's UI is great and the documentation is also pretty good; there are various YouTube resources available for that. For improvements, I'm not sure anything else is coming to mind.
For how long have I used the solution?
I have been working in my current field for 3.5 years.
What do I think about the stability of the solution?
We haven't faced so many issues, but n8n is generally a CPU-heavy tool; sometimes, if I run so many automations on a smaller CPU, then it was going down.
What do I think about the scalability of the solution?
n8n's scalability is good, and it maintains a version history of each and every edit and each and every workflow it ran.
How are customer service and support?
If we face any problems with n8n, we generally search for solutions online or ask AI tools or LLM tools to resolve our issues. We are getting all the solutions as we face them. I can rate the customer support a nine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
There was not a complete alternative to n8n, but there was one tool called Zapier, which does not have customization like n8n, so that's why we chose n8n.
How was the initial setup?
We deployed n8n in AWS, basically Amazon Web Services.
What about the implementation team?
We basically self-hosted n8n on an AWS EC2 instance instead of purchasing it through the AWS Marketplace.
What was our ROI?
The return on investment is pretty good. If I talk about any metrics, those can be the productivity of all the people in the organization, which is improved, along with time and energy being saved.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was good; the setup was a bit time-taking, but other than that, the experience was positive.
Which other solutions did I evaluate?
n8n is a pretty much trending tool nowadays; we got a couple of compliments also from other organizations that this is the best tool you can use for automation.
What other advice do I have?
I recommend that others read the setup instructions, the official documentation, and the official YouTube channel resources so they can utilize n8n in an optimized and also in the best way possible. I would rate this product a 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Effortless Design Iteration and Seamless Integrations
What do you like best about the product?
It's simplicy, the speed that you can itterate designs and workflows.
The ability to integrate with (almost) anything
The ability to integrate with (almost) anything
What do you dislike about the product?
The cost of any of the paid plans limits their usability
What problems is the product solving and how is that benefiting you?
Automating manual business processes
Robust, Fast, and Visually Clear. Perfect external engine for AI built apps.
What do you like best about the product?
Robustness. Visual clarity. Speed. Errorfreeness.
What do you dislike about the product?
Mouse wheel alone not doing the zoom in-out.
What problems is the product solving and how is that benefiting you?
n8n is perfect external processor for of AI built applications, enabling a reasonable insight to the built system for no/low code builders.
Perfect Automation with n8n: Only Advantages!
What do you like best about the product?
n8n, for me, is perfect. I have been able to automate a large part of my tasks with it.
What do you dislike about the product?
I don't see any disadvantages in using n8n, I only see advantages.
What problems is the product solving and how is that benefiting you?
I work at a company that assembles sales teams, and n8n has been essential for automating support for the entire team, as well as facilitating the onboarding process for new members who join.
Flexible Platform with an Intuitive Interface
What do you like best about the product?
I really love the interface and overall flexibility of the platform
What do you dislike about the product?
So far I haven't found anything that I dislike in n8n
What problems is the product solving and how is that benefiting you?
This product has enabled me to accomplish anything I set my mind to, and I think that's truly amazing.
Effortless Workflow and Impressive AI Builder
What do you like best about the product?
it is non/low code. very easy to follow the workflow process. The new AI builder i very good and know your most used integrations. It is very easy to setup credentials.
What do you dislike about the product?
I hope to find a solution to share credentials on all platforms.
What problems is the product solving and how is that benefiting you?
adding value with the use of AI and agents.
The Missing Link for Cloud Architecture—n8n Does It All
What do you like best about the product?
Up to now, I haven't found anything that n8n can't handle. It truly fills the gap in cloud service architecture that I was looking for.
What do you dislike about the product?
I hope they consider adding a streaming mode in the future. With that feature, we could use it for larger ETL jobs as well.
What problems is the product solving and how is that benefiting you?
Connecting our ERP, CRM and a lot of other services.
If you are not using n8n you are lagging behind
What do you like best about the product?
What's there not to like?! You can automate any tedious task and save years of work. Infinite scalability. Your work on one canvas
What do you dislike about the product?
I would like more custom nodes to be included
What problems is the product solving and how is that benefiting you?
I work as an real estate agent, without having to go to the office. Automatically process property listings, inquiries, automatic money printing.
Easy, Practical, and Powerful No-Code Solution
What do you like best about the product?
Easy, practical, powerful. Although it is "no code", one benefits more and works better if one knows concepts and has practice working with TI. Also I think it will get better with time.
What do you dislike about the product?
Not yet. Do not deslike anything yet. But I am working with it for a month only, not full time...
What problems is the product solving and how is that benefiting you?
I am still learning the capabilities of n8n.
Exceptionally User-Friendly and Effortless to Integrate
What do you like best about the product?
The product stands out for its user-friendly design, making it easy to use. Setting it up is straightforward, and integrating it with other systems is also simple.
What do you dislike about the product?
There is definitely a learning curve, but I don't see that as a negative—it's simply part of the experience.
What problems is the product solving and how is that benefiting you?
It is helping me with automations. By reducing my effort into manually completing tasks, n8n helped me build agents, that can perform those for me.
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