Automation has transformed voice-based customer workflows and now saves time and staffing costs
What is our primary use case?
I use n8n to automate business processes. For example, if a customer calls and wants to buy goods, I can automate that process by integrating n8n to the voice service so that n8n takes the information from the voice service and then inputs it to the client's CRM. The client gets all the information needed based on what the customer asked.
I have used n8n with Vapi, a voice solution. I have used it with Airtable and Google Sheets. I have used it with many platforms including Vultr and 11 Labs. I have integrated n8n with virtually anything as long as they have good documentation in their platform. The key is knowing your endpoints and how to connect using an HTTP request.
The primary benefit is automation, which saves costs and time for repetitive tasks. For example, I do not need to hire a data entry specialist to input data in my system. I can automate that process with n8n and save costs and time. I can use the time I would have spent on that to do other things. Customer service can also be automated through voice. I can set a time in n8n, do my configuration, and input the numbers I want to reach out to. Once it is that time, the workflow will automatically trigger and those clients will be called simultaneously. I do not need to call one person, wait for the call to finish, and then call another person. I can call all of them at once, saving me time.
n8n has really helped me improve my data management because I do not need to do much work. I have automated my businesses so that I just need to set my voice AI agents. When anybody calls my number, n8n will automatically register that call into my Google Sheets or Airtable. When I review the transcript, I know exactly what went on. If something requires me to call the customer back, I can also do that automatically using n8n. I can do it manually too, but sometimes I prefer to do it automatically just to save time and cost.
What is most valuable?
What I like about n8n is the ability to customize your workflow. I can do virtually anything with n8n with the HTTP request node. I can customize anything and do any automation with it. Unlike some other automation platforms, I am not limited in my own customization.
n8n's user interface is very good. Recently, they upgraded their service to include AI. I can just talk to the interface. For example, I can type what I want to achieve, and the AI will build the framework for me so that I just need to input my credentials and then start the automation. They have a very friendly user interface.
Data privacy is handled well in the sense that my information is saved with me. I am not worried about data privacy because everything is stored in my own virtual environment. My clients know that the information is not leaking or being sold to anybody.
What needs improvement?
What I would like for them to improve is to include more nodes and different service provider integrations, just the way Zapier does. They have so many integrations. I really want them to add many more integrations to their platform. I know they are trying, but they still need to add more to it. Even though I can connect to different platforms with the HTTP node, it would be easier for people who are not technically advanced to connect with the internal integrations. I would like them to have more connections.
For how long have I used the solution?
I have been using n8n for close to two years.
What do I think about the stability of the solution?
I have not had any downtime with n8n. It has always been up and running unless I fail to pay my VPS provider and then they might shut me down. As long as I am subscribing, it is always up and running.
What do I think about the scalability of the solution?
n8n is scalable. I find it to be scalable.
How are customer service and support?
I have not actually asked any questions regarding customer service.
How would you rate customer service and support?
What's my experience with pricing, setup cost, and licensing?
I think it is $20 to $25 per month. I cannot really get the exact figure, but it is not more than $25 per month. The minimum price is $25.
First of all, the cost is a major factor. The open source version is free. I only need to pay for my VPS. Secondly, regarding the number of runs, the open source version has unlimited runs, while the paid version has a limited number of runs unless I upgrade my plan to have different amounts of runs. That is the difference between open source and the paid n8n.
Which other solutions did I evaluate?
The difference between n8n and Zapier and Make is basically the integration. n8n has less integration than what Make and Zapier have. Many people, since there are not so many technical persons, tend to go for Zapier, more especially for their workflow because it is drag-and-drop functionality. Unlike n8n, where I might need to do something with a particular platform and that platform is not on n8n, I then have to do API calls and HTTP requests and set parameters, which is a little bit advanced for some persons. That is the main difference. The cost is also a factor. Zapier is expensive, but n8n is cheaper. Make.com is expensive too, but n8n is affordable. If I am a less technical person and have the money, I might go for Zapier. If I am a budget-conscious person, I can go for n8n. However, I have to be a little bit technical because n8n does not have more comprehensive integrations the way Zapier and Make have. That is the difference.
What other advice do I have?
n8n is a really good automation platform where I can use it to automate my businesses and processes and also save money and time. The most important thing is to learn how to use the software. If I can use the software and know how to integrate different platforms to communicate with each other, then I will save a whole lot of money because n8n is cheaper and it does not get tired. It does not make mistakes. Mistakes can also cost money. Using this automation tool will help me reduce that situation. I really encourage people to use n8n if they can use it and if they are technical persons. If they are not technical persons, there are also different tools they can use to learn. YouTube is available for learning how to automate these things or how to use the software. My overall rating for n8n is 9 out of 10.
Automation has boosted team productivity and now removes repetitive support and Slack tasks
What is our primary use case?
We have been using n8n for the past couple of months. We are using n8n for various use cases such as automating tedious tasks or automating tasks which require repetitive human action. One of the use cases with n8n was building an automation for a customer support team to find a specific answer which I cannot tell you. I don't have anything else to add about my main use case or how my team interacts with n8n.
What is most valuable?
n8n offers so many integrations available. The Slack integration, all the AI models like Gemini, ChatGPT, and other various third-party tool integrations make integrating with our current ecosystem or tools which we are using at our company give us an advantage and things get fast enough.
The Slack integration is the one we are using the most; we are generating various types of alerts in our Slack channels, and the other one is also an AI integration with different AI models.
n8n has impacted our organization in various ways. Things are now fast enough, and people's productivity is generally improved because tedious and repetitive tasks are automated, allowing us to spend our energy and time on productive tasks.
Regarding customer support tickets, there are generally on a daily basis a few tickets that are related to one specific requirement from the technical team which we automated using n8n. Now the technical team is not spending time there, and the n8n workflow itself is giving answers to the customer support team, increasing the productivity of the technical team as well.
What needs improvement?
n8n is a great tool and an open-source tool, so it's easy to host on our machine, but I think it is a bit heavier and CPU-intensive, so n8n can improve a little in this area.
n8n's UI is great and the documentation is also pretty good; there are various YouTube resources available for that. For improvements, I'm not sure anything else is coming to mind.
For how long have I used the solution?
I have been working in my current field for 3.5 years.
What do I think about the stability of the solution?
We haven't faced so many issues, but n8n is generally a CPU-heavy tool; sometimes, if I run so many automations on a smaller CPU, then it was going down.
What do I think about the scalability of the solution?
n8n's scalability is good, and it maintains a version history of each and every edit and each and every workflow it ran.
How are customer service and support?
If we face any problems with n8n, we generally search for solutions online or ask AI tools or LLM tools to resolve our issues. We are getting all the solutions as we face them. I can rate the customer support a nine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
There was not a complete alternative to n8n, but there was one tool called Zapier, which does not have customization like n8n, so that's why we chose n8n.
How was the initial setup?
We deployed n8n in AWS, basically Amazon Web Services.
What about the implementation team?
We basically self-hosted n8n on an AWS EC2 instance instead of purchasing it through the AWS Marketplace.
What was our ROI?
The return on investment is pretty good. If I talk about any metrics, those can be the productivity of all the people in the organization, which is improved, along with time and energy being saved.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was good; the setup was a bit time-taking, but other than that, the experience was positive.
Which other solutions did I evaluate?
n8n is a pretty much trending tool nowadays; we got a couple of compliments also from other organizations that this is the best tool you can use for automation.
What other advice do I have?
I recommend that others read the setup instructions, the official documentation, and the official YouTube channel resources so they can utilize n8n in an optimized and also in the best way possible. I would rate this product a 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Newbie's Taste of N8N - Effortless Workflow Creation with Powerful Integrations
What do you like best about the product?
I like being able to drag and drop the nodes and modules without coding. You need to know how and where to insert the API's but workflows can be completed in a short time.
My membership expires in 2 days, and I wish I had the money to try another month to really get into it. So many things came up and I just didn't get the amount of time I wanted to dig in.
I also believe that it would be wise and beneficial to know this platform, regardless of what direction AI takes. It pays to know the inner workings of everything so it would be easier to troubleshoot.
The other thing is there are a multitude of integrations and ways to implement with ease. You could build just about anything.
What do you dislike about the product?
It would be great if you could switch back to the instance easier.
What problems is the product solving and how is that benefiting you?
It really hasn't had the chance to solve a problem for me. My goal was to create a simple workflow that I could show to prospects. It's not n8n's fault. Circumstances didn't allow me enough time, even in a month of service that I paid for, to really make an impact. I'm also a bit of a newbie to AI, so that could be a part of it too.
Effortless Design Iteration and Seamless Integrations
What do you like best about the product?
It's simplicy, the speed that you can itterate designs and workflows.
The ability to integrate with (almost) anything
What do you dislike about the product?
The cost of any of the paid plans limits their usability
What problems is the product solving and how is that benefiting you?
Automating manual business processes
Robust, Fast, and Visually Clear. Perfect external engine for AI built apps.
What do you like best about the product?
Robustness. Visual clarity. Speed. Errorfreeness.
What do you dislike about the product?
Mouse wheel alone not doing the zoom in-out.
What problems is the product solving and how is that benefiting you?
n8n is perfect external processor for of AI built applications, enabling a reasonable insight to the built system for no/low code builders.
“From Zero to Advanced Automation — Thanks to n8n”
What do you like best about the product?
What I like most about n8n is that it has become a true all-in-one powerhouse for everything I need. It’s the first platform that pushed me to learn things I never imagined I’d be doing — from web scraping, to automation, to building AI-driven workflows, to integrating modern tools and APIs.
Before n8n, I never thought I would be diving into things like scraping competitor websites, orchestrating multi-agent AI systems, connecting Twilio, Gmail, Google Sheets, HubSpot, Motorcentral, and more — all inside a single workflow. n8n didn’t just make me automate tasks; it literally upskilled me.
It’s honestly the best investment I’ve made in years. One platform taught me automation logic, data manipulation, workflow architecture, API integration, and now AI orchestration. Everything in one place, everything visual, everything powerful.
n8n didn’t just save time — it transformed how I work.
What do you dislike about the product?
The main challenge with n8n is that if you add the wrong node or configure something incorrectly—especially in loops or scraping workflows—it can easily trigger a large number of executions without warning. This can become costly very fast.
For example, when I was testing Firecrawl, one small configuration issue caused me to use up my entire monthly credit allocation in just two days, even though the workflow still wasn’t working. I really wish n8n had stronger built-in warnings or restrictions when an execution is about to run many times or consume external API credits.
Thankfully the Firecrawl team was very kind and refunded my 3000 credits, but having better cost-control safeguards inside n8n would help prevent situations like this.
What problems is the product solving and how is that benefiting you?
n8n has completely transformed the way I run my operations. It automated tasks that used to take hours and turned them into instant responses. Now, with just a single text message, I can get any information I need: how many cars are at compliance, what’s in transit, supplier updates, costs, and the entire supply chain status.
Instead of checking multiple spreadsheets, systems, and emails, everything is connected and available instantly through automation. It saves time, reduces mistakes, and gives me real-time visibility over the whole business — something I never thought was possible before n8n.
Workflow automation has improved data organization and visual management with integrated privacy-aware processes
What is our primary use case?
I used
n8n for data management. Having the opportunity to use
Airtable as an integration was a great fit to visualize and organize the data. When I had the possibility to retrieve information or store information in
Airtable, it made things easier.For my use cases, I looked at the output. When there was a formula that needed to be filled, I examined how the information was then sent to the end user. I verified whether the output matched what was required, and I tested by asking questions to see how they retrieve information and whether the sources were provided.
What is most valuable?
The user-friendly interface positively impacted the team's workflow efficiency. I utilized
n8n's ability to connect and integrate diverse applications. From a security standpoint, the data privacy features in n8n are important. Overall, n8n has impacted the organization positively and provided significant benefits.
What needs improvement?
There are areas that could be improved or enhanced in n8n. From a features and functionality perspective, there are specific features that are missing in n8n at the moment that I would like to see included in the future.
For how long have I used the solution?
I have been working with n8n for some time.
What do I think about the stability of the solution?
Regarding the stability aspect and performance, I have not experienced any downtimes, crashes, or stability issues with it.
What do I think about the scalability of the solution?
I find n8n to be scalable.
Which solution did I use previously and why did I switch?
Apart from n8n, I have researched other automation approaches. I came across
CrewAI for orchestrating agents and had a quick look at LangChain. However, n8n was the most popular at that time, and I saw many videos and tutorials about it, which encouraged me to try it out.
How was the initial setup?
The initial setup process with n8n was straightforward, and I did not face any challenges or complexities during the initial setup.
What's my experience with pricing, setup cost, and licensing?
I do not have detailed information about the pricing, setup cost, or licensing cost of n8n.
Perfect Automation with n8n: Only Advantages!
What do you like best about the product?
n8n, for me, is perfect. I have been able to automate a large part of my tasks with it.
What do you dislike about the product?
I don't see any disadvantages in using n8n, I only see advantages.
What problems is the product solving and how is that benefiting you?
I work at a company that assembles sales teams, and n8n has been essential for automating support for the entire team, as well as facilitating the onboarding process for new members who join.
Flexible Platform with an Intuitive Interface
What do you like best about the product?
I really love the interface and overall flexibility of the platform
What do you dislike about the product?
So far I haven't found anything that I dislike in n8n
What problems is the product solving and how is that benefiting you?
This product has enabled me to accomplish anything I set my mind to, and I think that's truly amazing.
Good but too expensive.
What do you like best about the product?
Pretty easy to use and versatile. It was easy to get some basic flows up and running. The integrated AI assistant was useful.
What do you dislike about the product?
As a new learner trying to build my skills in AI its just too expensive of a tool to learn on. $25 per month just to have an area to learn is probably reasonable, but if you want to use the tool for anything meaningful, you'll need multitudes of other small accounts that bill you monthly. All combined its several hundred dollars a month, too expensive to keep as a longer term project for learning.
I really liked the integrated AI, but did not like that it defaults to billing you for answers rather than letting me choose when to let it "build" for me. I used a ton of credits inadvertently not realizing the AI switched back to "Build" from "Ask". For a $25 fee, I feel like the user should get more than 50 "build" questions. Its counter intuitive, when you're new and learning on a low cost plan, is probably when you need more "build" questions, versus when you are skilled and likely do not need the "build" AI as much.
What problems is the product solving and how is that benefiting you?
I was trying to build a proof of concept to scrape sales leads from forums in various MSA's. I could get it to work for a single MSA, but the data was not reliable, there didnt seem to be a way to get the flow to only provide validated content, it couldn't easily provide links to the source leads in forums like Reddit. Lastly, the "current date" issue in the workflows is impossibly frustrating. I never could find a way to consistently tell the flow how to stay on the current date and not hallucinate random dates to satisfy the instructions in the Agent.
