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Powerful RMM with excellent support and Customizable Dashboard.
What do you like best about the product?
I find NinjaOne Remote faster and more reliable than the previous MDM we had. In the event there are any issuse I can use Splashtop as a backup.
The interface is modern looking making it easy to navigate. Having the system overview, installed software etc makes life very easy to find information I need.
Customizing the Dashboard give a quick clear view of device health, patching or issues.
The interface is modern looking making it easy to navigate. Having the system overview, installed software etc makes life very easy to find information I need.
Customizing the Dashboard give a quick clear view of device health, patching or issues.
What do you dislike about the product?
I have not found a real issue with NinjaOne. Moving on to a new RMM, always has a learning curve but the interface made the transition relatively straight forward.
What problems is the product solving and how is that benefiting you?
We use it for installing software and deploying patches and updates. It also supports remote assistance, which makes it easier to help users without being on-site. On top of that, we monitor hardware for potential issues and handle the resolution of whatever other problems the end user throws at us.
Lightweight Agent with Easy Remote Access and Powerful Script Control
What do you like best about the product?
Very lightweight agent that runs on machines.
Easy access to remote machines.
The ability to run scripts or install software or even remove it without having to access the machine.
Quick support for clients.
Easy access to remote machines.
The ability to run scripts or install software or even remove it without having to access the machine.
Quick support for clients.
What do you dislike about the product?
Short time in activity history. I would suggest keeping the machine activities for a period of one year.
What problems is the product solving and how is that benefiting you?
Linux support for NinjaOne Remote
Amazing, User-Friendly Suite with Powerful Capabilities
What do you like best about the product?
Overall, the suite is amazing. It’s very user-friendly, yet it still offers a lot of capability at the same time. There’s a lot to dig into and explore, but it stays manageable and doesn’t take an overwhelming amount of effort.
What do you dislike about the product?
I’ve only had to work with their support team once, but the service wasn’t great. I got funneled through about four different people, and my issue still wasn’t resolved at the time. It’s fixed now, though.
What problems is the product solving and how is that benefiting you?
A database for anything IT-related, where we keep all of our internal information. It does a great job of housing solutions, inventory, remote access into systems, and patch management, all in one place.
It's good remote access software for professional use
What do you like best about the product?
Remote access shortcuts and more features like that
What do you dislike about the product?
The bugs when the devices have been offline minutes ago
What problems is the product solving and how is that benefiting you?
Fast connection to endpoints
Perfect Remote Access Tool with Powerful Endpoint Control Features
What do you like best about the product?
Perfect Tool to do a remote access and control a lot of features in endpoints
What do you dislike about the product?
Sometimes we have a delay to enter in endpoint
What problems is the product solving and how is that benefiting you?
We have a lot of problems to remote control, with Ninja it was a big improve
Easy Navigation and Powerful Device Management with Automations
What do you like best about the product?
The ease of navigation. Useful device management , including updates plus automations.
What do you dislike about the product?
The MAC ninja updates could use further refinement
What problems is the product solving and how is that benefiting you?
Auto updates for software and OS , rmm management, quick fixes without the need to remote onto devices.
NinjaOne: Positive Onboarding, Intuitive UI, Smooth Setup, and Responsive Support
What do you like best about the product?
NinjaOne is the first RMM our IT Team has implemented within our organization. Thus far (We are still in the onboarding and setup phase) the experience has been positive and the configuration(s) have worked to date. We continue to enable Apps, refine policies and tweak settings as we progress through the onboarding experience. We plan to use the interface daily to monitor and stay on top of maintenance. The user interface and integration has been mostly intuitive and straightforward. To date, our AM and Customer Support has been helpful and responsive to our requests and training.
What do you dislike about the product?
To date, I'm not aware of any downsides. As we progress through additional feature implementation, there may be more feedback in this area.
What problems is the product solving and how is that benefiting you?
The primary purpose of using NinjaOne is to monitor our Workstation, Server and Network environment and manage Updates, End Point Security and Backup Microsoft 365.
Easy to Use and Straightforward
What do you like best about the product?
The product is quite easy to use, which is always nice.
What do you dislike about the product?
The UI is a bit clunky. For example it's setup in a way that makes it easy to have multiple organizations, but the reality is for most companies there is just one org so it just forces you to drill down through folders that don't matter.
Also, it can be a major pain to get the installer to deploy ninjaone. I always eventually find it but it takes a search.
Also, it can be a major pain to get the installer to deploy ninjaone. I always eventually find it but it takes a search.
What problems is the product solving and how is that benefiting you?
It does my patch management.
Great RMM Integration for Smooth Endpoint Access
What do you like best about the product?
RMM integration for endpoint access and monitoring is good.
What do you dislike about the product?
Sometimes the remote connection to endpoints does not work with no apparent reason.
What problems is the product solving and how is that benefiting you?
Tracking Tickets and incidents. Remote support.
All Clients in One Console with Easy Update Validation
What do you like best about the product?
The ability to manage all my clients through a single console, and to validate what needs updates.
Storage control, etc.
Storage control, etc.
What do you dislike about the product?
At this moment I have nothing to point out.
What problems is the product solving and how is that benefiting you?
It's largely based on outdated machines.
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