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One solution for many problems
What do you like best about the product?
I like the ease of use and how everything is laid out. I used NCentral before and this is way easier to use. Lots of features and integrations like backups and sentinel one. Pricing is also very competitive
What do you dislike about the product?
I cant say that I have come across something that I dislike but if I had to say anything, the amount of time I have to download a new version of NCplayer for remote access
What problems is the product solving and how is that benefiting you?
Remote access to all computers, we are multi site and cannot travel to all locations all the time. Patch management is another big one, save time messing around with WSUS etc
Flexible, Well-Priced, and Backed by Great Support
What do you like best about the product?
Flexibility, great support, great pricing
What do you dislike about the product?
Very few downsides. Few more feature requests
What problems is the product solving and how is that benefiting you?
We moved from Kaseya VSA to Ninja. It's infinitely better and I don't need to deal with Kaseya
Easy-to-Use, Powerful Remote Management with Reliable Performance
What do you like best about the product?
What I like most about NinjaOne is its ease of use combined with powerful functionality. The interface is clean and intuitive, making it simple to manage devices, automate tasks, and monitor systems without a steep learning curve. It saves time through efficient remote management and reliable performance, which is essential for day-to-day IT operations.
What do you dislike about the product?
One area for improvement in NinjaOne is that some advanced features and reporting options could offer a bit more flexibility and customization. While it covers most day-to-day needs very well, having more depth in these areas would make it even more powerful for complex environments.
What problems is the product solving and how is that benefiting you?
NinjaOne helps centralize IT management by allowing us to monitor, manage, and support all endpoints from a single platform. It reduces the need for multiple tools and manual work, which saves time and increases efficiency. This means issues can be identified and resolved faster, leading to less downtime and a smoother experience for both IT and end users.
Great Cross-OS Compatibility and Support
What do you like best about the product?
Great compatibility and support across different OSs.
What do you dislike about the product?
For Mac, it can be difficult getting remote access initially. Would be better if it would prompt the user from the get-go at time of install to grant all the required permissions.
The Device status COLORs in the web portal are a bit confusing. Would be great if we could customize those to meet our needs.
The Device status COLORs in the web portal are a bit confusing. Would be great if we could customize those to meet our needs.
What problems is the product solving and how is that benefiting you?
Ninjaone helps solve management of a range of devices running Windows and Mac. Even Android devices have a level of remote access. We are able to run and schedule scripts for each and setup great policies to handle standards across all devices.
Automation, Community, Patching & Ticketing Done Right
What do you like best about the product?
Automation, Community, Patching, Ticketing
What do you dislike about the product?
complicated Documentation, Reports are not really nice
What problems is the product solving and how is that benefiting you?
Automation, save lot of time
Simple, Evolving All-in-One RMM with a Powerful Dashboard
What do you like best about the product?
Simple dashboard, single pane of glass, easy to use and to search things on. I like that the platform is continuosly evolving, granting new features (most of them included, without the need of purchase add-ons).
NinjaOne is a full RMM solution, being able to serve as Asset Management, Remote Connection, Ticketing, Vulnerability Management and much more, without external add-ons, and furthermore expandable with 3rd party apps.
NinjaOne is a full RMM solution, being able to serve as Asset Management, Remote Connection, Ticketing, Vulnerability Management and much more, without external add-ons, and furthermore expandable with 3rd party apps.
What do you dislike about the product?
Removal of TeamViewer as add-on was a bit of a downgrade, but I'm confident that NinjaRemote will be improved in the future, being even a better overall solution.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us to keep our Inventory up to date, as well than patching our systems and run automated scripts on custom dynamic groups.
We are able to track device warranties, monitor their health in real-time and send custom alerts based on these and other KPIs.
The search is really powerful and able to find in seconds the device you are looking for, allowing also to save it as a custom search for later.
We are able to track device warranties, monitor their health in real-time and send custom alerts based on these and other KPIs.
The search is really powerful and able to find in seconds the device you are looking for, allowing also to save it as a custom search for later.
Powerful RMM with excellent support and Customizable Dashboard.
What do you like best about the product?
I find NinjaOne Remote faster and more reliable than the previous MDM we had. In the event there are any issuse I can use Splashtop as a backup.
The interface is modern looking making it easy to navigate. Having the system overview, installed software etc makes life very easy to find information I need.
Customizing the Dashboard give a quick clear view of device health, patching or issues.
The interface is modern looking making it easy to navigate. Having the system overview, installed software etc makes life very easy to find information I need.
Customizing the Dashboard give a quick clear view of device health, patching or issues.
What do you dislike about the product?
I have not found a real issue with NinjaOne. Moving on to a new RMM, always has a learning curve but the interface made the transition relatively straight forward.
What problems is the product solving and how is that benefiting you?
We use it for installing software and deploying patches and updates. It also supports remote assistance, which makes it easier to help users without being on-site. On top of that, we monitor hardware for potential issues and handle the resolution of whatever other problems the end user throws at us.
Clear, User-Friendly Experience with Great Support
What do you like best about the product?
It’s clear and user-friendly, and the support is good as well.
What do you dislike about the product?
Honestly, i dont have anything bad to say about NinjaOne
What problems is the product solving and how is that benefiting you?
You can directly monitor all your devices.
Great Endpoint Patching and Remote Management
What do you like best about the product?
Patching for endpoints, the remote management tool is nice
What do you dislike about the product?
ticketing system needs some work, could use a rehaul or better way to handle tickets
What problems is the product solving and how is that benefiting you?
remote management of my endpoints - works well
Versatile Remote Management Alternative to Intune
What do you like best about the product?
The most helpful thing about NinjaOne is the versatility it offers. In my experience, it’s a great alternative to other remote management options like Intune.
What do you dislike about the product?
I dislike that notifications for threats detected by the SentinelOne integration still don’t disappear after the threat has been remediated. I’m also still missing the “secure script variables” feature.
What problems is the product solving and how is that benefiting you?
We have a rather unique directory environment which makes it hard to use native solutions from Google/Microsoft. NinjaOne resolves this by being universally compatible.
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