Lucid

Lucid Software

Reviews from AWS customer

6 AWS reviews

External reviews

8,619 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Randall L.

Incredibly customizable tool to create beautiful and cohesive charts super easy

  • February 11, 2026
  • Review provided by G2

What do you like best about the product?
Creating blocks, editing text, and customizing the visualization of charts is very intuitive. Color options are also great for organizing thoughts and information. It is super great for quick diagram building collaborations, design thinking, even just getting own ideas down because of the extensive templates and large elements library.
What do you dislike about the product?
No area of this tool that feels cluttered or overwhelming to use and I haven’t noticed any performance issue that has impacted productivity.
What problems is the product solving and how is that benefiting you?
It has helped me significantly with brainstorming my ideas for our project execution and creating cross-functional coordination flowcharts to ensure everyone is aligned on project milestones. I am able to express project plans in a creative way to the entire organization.


    Janice C.

Quick to drag and drop icons and easily connect them with lines to achieve fantastic diagrams

  • February 11, 2026
  • Review provided by G2

What do you like best about the product?
Lucid Visual Collaboration Suite is incredibly intuitive when it comes to building flowcharts, diagrams, and org charts. The drag-and-drop interface is smooth and it’s well designed and ideal for both solo and team use. I like the various icons it provides, I feel like there is an icon for almost anything I need.
What do you dislike about the product?
I can’t think of anything I dislike about this software all the object placements and shape connections are great and clean.
What problems is the product solving and how is that benefiting you?
I use it for learning path creation and swimlanes diagram creation and then when I need to map out step-by-step flowcharts to show learners exactly what to do at every decision point, I can do that as well.


    Gabriel C.

Great for creating flowcharts with quick shape insertion, line shaping and object snapping

  • February 11, 2026
  • Review provided by G2

What do you like best about the product?
The wide availability of pre-set templates to use is super convenient. When I know the type of diagram I want to start out they are a very good jumping-off point. The platform was so easy to understand that I didn’t even need help from others. The ease of getting the idea of a chart from my mind onto the canvas is remarkable.
What do you dislike about the product?
The AI feature could be better at generating an icon using a composition of the pre-existing icons. However, I do see it becoming very useful as it improves over time.
What problems is the product solving and how is that benefiting you?
It offers very creative ways to visualize data and show real-time research progress, and also helps me as a researcher to organize my ideas in a meaningful way and identify gaps and bottlenecks.


    Delphine O.

Creating diagrams and mapping any kind of process with Lucid gives the most impeccable experience

  • February 11, 2026
  • Review provided by G2

What do you like best about the product?
The shapes, icons, lines and connectors actually help make charts quickly and easily in an organized manner. The templates gives me structure when I am starting out and makes diagramming easier for me. You will rarely have to build a chart from scratch with it and it also provides all the tools one would need to make any type of chart such as options for line thickness, the snap function and a wealth of symbol libraries.
What do you dislike about the product?
There has not been any major issues with Lucid Visual Collaboration Suite. It has given me no cons.
What problems is the product solving and how is that benefiting you?
It allows me to create really robust organizational charts with clear reporting hierarchies as required by our organization, that’s my main use case for it. It also helps to design visual maps for new hires that map their journey through various departments.


    Jeremy G.

Very intuitive with good amount of symbols and the ability to import other images to create diagrams

  • February 11, 2026
  • Review provided by G2

What do you like best about the product?
It has been a very successful experience with the Lucid diagramming tools that allows me to give my diagrams a stunning look. It comes with templates that guided me on how to draw effective flowcharts. There is no coding instead it is dragging and dropping shapes which makes diagramming very easy.
What do you dislike about the product?
I have not felt like Lucid has anything to dislike it has impressed me in every possible way and all features have been pleasing.
What problems is the product solving and how is that benefiting you?
Lucid has been very helpful in client touchpoint analysis mapping every interaction to visualize their experience from booking to post-stay. The ability to link the diagrams to external data sources helps us to identify pain points and things that can be done better.


    Computer & Network Security

Flexible Diagramming. Great Visualizing Architecture and Processes

  • February 10, 2026
  • Review provided by G2

What do you like best about the product?
Strong diagramming capabilities and the flexibility to adapt to different needs.
What do you dislike about the product?
Managing multiple items at the same time can be difficult. Also, the integration with tools like Jira or Slack doesn’t always work—for example, the diagrams sometimes don't load.
What problems is the product solving and how is that benefiting you?
Illustrate product and services architecture at ease - this is particularly helpful for showing cross-dependencies. In addition, we use Lucid to illustrate process flows for other teams.


    Kassandra P.

Lucid raised the bar high in diagramming with the collaborative workspace and multiple elements

  • February 10, 2026
  • Review provided by G2

What do you like best about the product?
Lucid provides an excellent balance of ease of use, collaboration, and powerful features for diagramming. Whether creating flowcharts, mind maps, or organizational diagrams, it consistently delivers professional results. The cross-platform accessibility ensures work continues smoothly across devices and the drag and drop of elements I have on stack makes diagramming quick and efficient.
What do you dislike about the product?
If you are on free plan you can only edit a couple of documents, however, you can reuse one document which helps a lot when you’re working on multiple projects.
What problems is the product solving and how is that benefiting you?
Lucid has been very reliable in supporting the creation of organizational charts for our organization that clarify reporting lines between the editorial teams and distribution department. Creating presentation flowcharts has been an easy task for me now that I have Lucid.


    Norbert M.

Powerful and Flexible Flowcharting with Quick 6+ Export Options in Lucid Visual Collaboration Suite

  • February 10, 2026
  • Review provided by G2

What do you like best about the product?
Lucid Visual Collaboration Suite includes very powerful flow chart creation functions. Resizing shapes, inserting text boxes and formatting arrows is very straightforward. The flexibility to put all needed elements in one sheet and easily rearrange them is also great. It gives me the ability to export my mockups, sketches and maps into over 6+ formats.
What do you dislike about the product?
There are no technical limitations with Lucid Visual Collaboration Suite and I have not noted any improvements that I can recommend at this time.
What problems is the product solving and how is that benefiting you?
Designing cloud infrastructure maps and creating ERDs to model database schemas enables me to present my system design ideas in an efficient manner. I was able to create good looking charts for various documentation I was working on and they all turned out great.


    Nelson D.

Amazing platform with a feature set that is very complete for technical drawing

  • February 10, 2026
  • Review provided by G2

What do you like best about the product?
It’s the easiest platform to map out complex ideas without making a mess. I’ve used it to build workflows, technical documentation, and system architecture diagrams, and it never feels clunky. I have relied heavily on the vast template library it provides to ensure that I don’t have to create process diagrams from scratch.
What do you dislike about the product?
You have to be intentional about layout and spacing or things can shift around unexpectedly which can be annoying if you’re trying to move quickly.
What problems is the product solving and how is that benefiting you?
It is my preferred platform of choice for creating system architecture diagrams, control panel layouts and troubleshooting trees that help quickly diagnose system faults depending on the error code. The diagrams make processes easier to understand and they are a good addition to presentations, reports and operational manuals.


    Elias K.

Excellent tool to create solid charts to effectively visualize, document or optimize a process

  • February 10, 2026
  • Review provided by G2

What do you like best about the product?
I personally like the wide availability of templates covering everything from network design to software design to organizational charts. The variety of shapes make it easy to design any diagrammatic representation. Adding to that, the tools are very accurate and the auto-save feature gives me peace of mind while working.
What do you dislike about the product?
There is not much which I don’t like about it. It is very optimized for every type of diagram and the results are pretty accurate.
What problems is the product solving and how is that benefiting you?
It has been so easy to build hierarchical career and learning path templates that show learners progress which has been incredibly valuable for productivity and efficiency.