Lucid

Lucid Software

Reviews from AWS customer

6 AWS reviews

External reviews

8,619 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Ambar B.

Net P&L Workflow Diagram

  • November 23, 2025
  • Review provided by G2

What do you like best about the product?
Understood the query and generated usable flowchart easily based on required inputs
What do you dislike about the product?
Should give multiple options, example generate flowchart in 2 to 3 templates which provides user the option to select the required
What problems is the product solving and how is that benefiting you?
Generated a sample expense allocation engine flow based on the required inputs


    Brian T.

Helps me avoid costly mistakes

  • November 21, 2025
  • Review provided by G2

What do you like best about the product?
I dont have to be a design expert to create professional looking diagrams, lucid's interface is simple and responsive. It is great for mapping out workflows, system designs without getting involving in formatting. I also love the collaboration aspect.
What do you dislike about the product?
I dont have critical drawbacks to mention. Everything works fine for me.
What problems is the product solving and how is that benefiting you?
i used to rely on static diagrams and long complex documents that were hard to update and share, Now, i can create dynamic, interactive diagrams that everyone can access and edit in real time. I spend less time explaining and more time building because of the collaboration feature. Lucid helps me avoid costly mistakes caused by unclear documentation.


    Selena H.

Streamlines Marketing Workflows with Ease

  • November 21, 2025
  • Review provided by G2

What do you like best about the product?
I use Lucid Visual Collaboration Suite to map out marketing automation workflows, visualize campaign structures, and coordinate cross-team processes with sales and product, which helps me keep complex multichannel campaigns organized and easy to explain to stakeholders. I love how it untangles complicated marketing workflows involving multiple tools, teams, and approval steps, providing a clear visual way to show how campaigns move from concept to launch and reducing miscommunication. The feature I appreciate the most is its easy-to-use drag and drop interface that allows me to build clean, professional workflow diagrams without needing any design background. This makes mapping campaigns simple and is incredibly helpful when presenting processes to stakeholders who prefer visual explanations. The drag and drop interface is especially valuable because it lets me build and adjust campaign workflows in real time during meetings, allowing for quick rearrangements, adding new branches, or highlighting dependencies, which makes collaboration smoother and helps teams understand changes immediately. The initial setup of Lucid Visual Collaboration Suite was very easy, allowing me to create my account, join my team's workspace, and start building campaign workflows right away without needing any training or setup guidance. Additionally, I regularly use it alongside HubSpot, Salesforce, Google Workspace, and Asana, with Lucid helping me visualize campaign logic before building it inside HubSpot or Salesforce, while diagrams are often attached to Asana tasks to provide teams with a clear picture of the executed workflows.
What do you dislike about the product?
I find that large, multilayered workflows can become overwhelming on a single canvas, particularly when mapping out complex automation logic. This can make it challenging to maintain clarity and organization. Additionally, I wish there were more marketing-specific templates, such as prebuilt campaign funnels or lead scoring flows. Having these templates would save time and effort by allowing me to avoid building structures from scratch each time.
What problems is the product solving and how is that benefiting you?
I use the Lucid Visual Collaboration Suite to map and organize complex marketing workflows, reducing miscommunication and improving cross-team coordination with clear visual representations.


    Nawaaz J.

Excellent Tool for Effortless Idea Brainstorming

  • November 20, 2025
  • Review provided by G2

What do you like best about the product?
I liked how it can help brainstorm ideas just in the way it’s put together
What do you dislike about the product?
Sometimes it’s not as easy to create as I’d like
What problems is the product solving and how is that benefiting you?
It’s helping to help organize and show how a flow makes sense and could also show where there are gaps


    Sam G.

Intuitive Interface and Best-in-Class Experience

  • November 20, 2025
  • Review provided by G2

What do you like best about the product?
The interface is intuitive and simple to learn. It's best in class for what it does and I keep coming back to it over the years. It allows me to import my contacts from Salesforce to make beautiful account maps that help me shine to my leaders when discussing account plans.
What do you dislike about the product?
The import functions have gotten better over time but I still find it hard to import certain file types the way I'd like to. There's a lot of tooltips to find what I'm looking for. They use icons instead of text labels for everything and I have to hover over new tools to learn what they are.
What problems is the product solving and how is that benefiting you?
I use Lucid for account mapping my customers to better understand who reports to who within my target accounts. I've used it in both Customer Success and Sales roles to help keep track of complex, strategic accounts and to present to my leadership on how I'm growing my book of business. It helps me show the work I'm doing to know my customers and allows me to clearly visually communicate it to my leaders which has been well-received.


    Lucy W.

Lucid Visual Collaboration Suite is a great platform that delivers instant value.

  • November 20, 2025
  • Review provided by G2

What do you like best about the product?
Lucid Visual Collaboration Suite is very flexible when choosing various diagram types and it is easy and simple to use. I like how it remembers all the shapes you were predominantly use to create diagrams for quick access. Lucid Visual Collaboration Suite has been super helpful in allowing us to prioritize and communicate more effectively. I love that we can collaborate asynchronously to envision a longer product roadmap which is invaluable.
What do you dislike about the product?
Drawing using stylus pen can be improved for smoother transition.
What problems is the product solving and how is that benefiting you?
We use Lucid Visual Collaboration Suite for showcasing ideas and business process flows. It is used across our whole organization to keep track of our internal processes. It is very useful for charting, remote brainstorming sessions and overall team collaboration.


    Olivia H.

Lucidspark: Transforms Apparel Production with Powerful Visual Collaboration among Teams

  • November 20, 2025
  • Review provided by G2

What do you like best about the product?
Apparel and Accessories manufacturing requires a lot of manual production processes. With Lucid Visual Collaboration Suite, I am able to create visual representations of Apparel production processes, including task assignments and workflow sequences which help make informed business decisions.
What do you dislike about the product?
I do not like using Lucid Visual Collaboration Suite on mobile application both on-premise and browser since it involves lots of zooming which makes it hectic to create diagrams and charts.
What problems is the product solving and how is that benefiting you?
Facilitation of collaboration and communication among production team and stakeholders is one of the benefits of using Lucidspark’s whiteboards.
Quality control checks such as defect identification on the Accessories and Apparels is another benefit that I experience with Lucid.


    Sihle D.

Versatile Templates for Academic Success

  • November 20, 2025
  • Review provided by G2

What do you like best about the product?
I love that Lucid Visual Collaboration Suite offers a wide variety of templates that I can choose from for projects and reports. The pre-built templates are ready to fill in, which saves me time, and I can edit them according to my needs, making them highly customizable and flexible. This feature is especially valuable for creating flowcharts and cause-and-effect diagrams for my academic projects. The availability of such diverse templates is something I really appreciate because it enhances my productivity. My friend also found the product efficient and enjoyable in comparison to manual diagramming using MS Word.
What do you dislike about the product?
I would like for an app/software to be available for download.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite to create academic project diagrams with customizable templates, enhancing my efficiency compared to manual methods.


    Meshack N.

High-quality diagram suite with intelligent capabilities to quickly shape connectors

  • November 20, 2025
  • Review provided by G2

What do you like best about the product?
The platform offers a wide range of templates and symbols to help us create clear and accurate diagrams. The advanced features such as import and integration with productivity tools make it quite ideal for complex diagrams.
What do you dislike about the product?
Free version has limited features with only three documents that can be created. But this is only an issue for free users, paid users will not encounter any major cons.
What problems is the product solving and how is that benefiting you?
Supports my process of creating flowcharts to document healthcare workflows exactly as they are currently performed and it also helps bridge communication gaps ensuring we are aligned around shared goals.


    Mohsin S.

Effortless Process Mapping with a Clean, User-Friendly Interface

  • November 19, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate how user-friendly this software is; it's not complicated at all. Its simplicity makes it much easier to create even complex process maps. I also enjoy the variety of shapes available and how organized and neat it keeps my work.
What do you dislike about the product?
There are a few restrictions on the free trial, but these are easily outweighed once you start using the full version.
What problems is the product solving and how is that benefiting you?
This software addresses my need to efficiently map out our organization's processes. It allows me to easily identify areas for improvement, such as digitizing certain workflows or eliminating duplicate steps.