PagerDuty Operations Cloud
PagerDutyExternal reviews
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Rundeck for the Win
What do you like best about the product?
Allowing users to schedule and run jobs later. The APIs and integration with apps such as Jenkins and pagerduty work nicely.
What do you dislike about the product?
Sometimes when bugs happen that break the general abilities of Rundeck not being communicated about it.
What problems is the product solving and how is that benefiting you?
Having a central place to do deployments and benefits are logging, having error messages, and an audit trail for everything.
Best Tool Run and Schedule your Scripts
What do you like best about the product?
Being able to schedule your scripts along with Ansible Scripts and adding multiple types of scripts as different steps is a massive thing for IT automation
What do you dislike about the product?
Lack of Multiple domain login and encryption process of domain login password is a hectic process to go through
What problems is the product solving and how is that benefiting you?
Using this to automate your IR infrastructure is a massive time saving for the operations team. With Ansible connecting to AWS, vcenter and performing automation without any manual intervention is the best thing to save time and money in IT infrastructure automation.
Recommendations to others considering the product:
If you are in IT and want to perform automation for your infrastructure, this is the best thing you can have. Also, having a GUI instead of a command line is a big plus point as well.
Good
What do you like best about the product?
The scheduling of shifts and the linked incidents
What do you dislike about the product?
Not possible to see the historical calls and it time
What problems is the product solving and how is that benefiting you?
shift allocation and on-call rotation
Till now, it’s a good application
What do you like best about the product?
Portal is organized. It's really to navigate and look for recent tickets and calls. Provides easy access for call back and shows the time table for all the team members.
It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked.
recording of calls stands out, that really helps in troubleshooting the user issues.
It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked.
recording of calls stands out, that really helps in troubleshooting the user issues.
What do you dislike about the product?
We come across an issue for scheduling team members. It didn't fully integrate for a week schedule. Two members were crossing on one day.
Desktop interface of the should be little bit more improved.
Should provide an SSO option as well for integration.
Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager.
Desktop interface of the should be little bit more improved.
Should provide an SSO option as well for integration.
Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager.
What problems is the product solving and how is that benefiting you?
We are using this for IT alerting and our on call schedule for weekends and after 6.
I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead.
Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket.
I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead.
Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket.
Recommendations to others considering the product:
everyone should try this for once. It's a good application for IT alerting. Logs in time. Shows all the schedule. Really handy application to use for on call small to medium teams.
Pagerduty integrates easily
What do you like best about the product?
The large number of out-of-the-box integrations, the licensing model is also pretty good for small shops.
What do you dislike about the product?
The incident workflow could be easier to customize.
What problems is the product solving and how is that benefiting you?
Allowing multiple people to respond to incidents and auto document the resolution.
Best in class On-call management and Incident Response
What do you like best about the product?
Very easy to use and extremely reliable solution.
What do you dislike about the product?
A little complicated to setup, but once configured, you're all set.
What problems is the product solving and how is that benefiting you?
We are notified of High Priority incidents in real time and this us the ability to have engineers triage issues almost immediately.
Recommendations to others considering the product:
If you are looking for an application for On-Call management and Incident Response, look no further.
PagerDuty review
What do you like best about the product?
We can enable alerts based on our requirements, like via message, call, etc.
Users can define an Escalation matrix based on the severity of the incidents.
The incident management team can easily engage other Product teams based on the on-call schedule defined in Pagerduty.
Users can create multiple on-call schedules in Pagerduty based on requirements, like primary, secondary, etc.
It is easy to use, easy to annotate an alarm with additional text information, and easy to acknowledge an alarm.
Users can define an Escalation matrix based on the severity of the incidents.
The incident management team can easily engage other Product teams based on the on-call schedule defined in Pagerduty.
Users can create multiple on-call schedules in Pagerduty based on requirements, like primary, secondary, etc.
It is easy to use, easy to annotate an alarm with additional text information, and easy to acknowledge an alarm.
What do you dislike about the product?
Creating an On-call schedule is a complex process. It is a bit expensive.
What problems is the product solving and how is that benefiting you?
We can engage different teams during high severity issues, acknowledging incidents via phone.
We can check, update, and resolved the incidents via Mobile Apps.
We can integrate Pagerduty with other monitoring tools, like ServiceNow, SolarWinds, Nagios, Splunk, etc.
Pagerduty generates postmortem document automatically.
We can create Dashboards which will show the real time alerts based on severity.
We can create daily, weekly or monthly reports and can be scheduled to send to required email Ids.
Pagerduty uses machine learning to co-relate repated alert or incidents and can provide quick solution based on previous incidents.
The customer service support provided by Pagerduty is very good. Quick responses from the TAC and can be esclated easily in case of urgent issue.
BUG fixes are provided in timenally manner and can be applied quickly.
We can check, update, and resolved the incidents via Mobile Apps.
We can integrate Pagerduty with other monitoring tools, like ServiceNow, SolarWinds, Nagios, Splunk, etc.
Pagerduty generates postmortem document automatically.
We can create Dashboards which will show the real time alerts based on severity.
We can create daily, weekly or monthly reports and can be scheduled to send to required email Ids.
Pagerduty uses machine learning to co-relate repated alert or incidents and can provide quick solution based on previous incidents.
The customer service support provided by Pagerduty is very good. Quick responses from the TAC and can be esclated easily in case of urgent issue.
BUG fixes are provided in timenally manner and can be applied quickly.
Recommendations to others considering the product:
Pagerduty is a beneficial tool for incident management. I recommend using it in the DevOps model.
Much more granular access to requests and servers.
What do you like best about the product?
Enables much more granular access than regular access management schemes to specific tasks. For instance, you are able to will need a method administrator to run a request of a particular subset of server machines which does require high privileges. However, not allow them to get permission to access other DC/group services. We are able to provide non-technical users with an easy form using the drop-down menu in order to select settings and also in order to establish variables for things without understanding the scripts which are underlying.
What do you dislike about the product?
It is tough to configure SSH access, keys, passwords etc. for a similar task when dealing with a combined auth environment. Often, individual projects are needed and then simplify auth.
What problems is the product solving and how is that benefiting you?
Without getting administrative access to point applications, servers and utilities, we need just supply groups of owners with a chance to access certain administrative tasks. For return-to-service jobs we usually use Rundeck. We offer Rundeck a request for work to immediately fix the issue based on checking alarm for our monitoring methods for instance. This reduced the quantity of time spent on regular tasks by our frontline administrators.
Recommendations to others considering the product:
Rundeck is a good tool in case you want something for assigning duties to organizations in a simple way or perhaps you're keen on going back to service automation.
Its capacities resolved challenges in our company.
What do you like best about the product?
We think plugin environment is the most a plugin and important functionality can be obtained for it all. And otherwise we can dive deep and walk on the Linux shell. Rundeck really is light and extremely sound, we've numerous uses, with Ansible playbooks currently being applied in the environment of ours, terraform projects currently being applied, Jenkins integration, Rundeck + Slac + Chatbot chatbot integration, so that the users of ours could rapidly supply a job.
What do you dislike about the product?
The easier to adjust the token is a user authentication. Integration with GIT to. An infrarrow code method must be a lot supported inside a declarative template for project or perhaps job creation. A plugin from Kubernetes might be more successful, maybe to converge on cnfc incubator tasks.
What problems is the product solving and how is that benefiting you?
A variety of conflicts are resolved with workflows, cloud based developments, Cluster based operations of Kubernetes, several Ansible playbooks as well as terraform projects. Deal with Google Cloud with Google SDK + Shell functions from Rundeck. The option function is very fantastic and also can make the Rundeck + integration even more accurate for the users of mine. Help me to transform my efemeral Rundeck Import/Export git plug-in.
Recommendations to others considering the product:
Rundeck is a great tool which enables you to put the jobs of yours with a couple of minutes. The procedure for workflow is simple and intuitive to use. By default, the Ansible plugin is fitted and will expand the functions Rundeck.
PagerDuty for critical application monitoring
What do you like best about the product?
Multiple types of notification options. Most preferred it the web-hook
What do you dislike about the product?
Roster customizing to add hoc requirement
What problems is the product solving and how is that benefiting you?
Infrastructure Monitoring
Recommendations to others considering the product:
It will help you to get notified about the incidents as it happens with minimum delay
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