PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great Tool for Oncall Shifts and Monitoring Alerts
What do you like best about the product?
Great tool for Monitoring and attend alerts for oncall shifts. Simplifies scheduling and notifications for shared oncall. Great team oncall hotline management system to use within our organization
What do you dislike about the product?
Getting same alert over and over via call even after acknowledged through the app. It would be great if the notifications are cleared themselves when irrelevant. Also there's no snooze option after alert is acknowledged.
What problems is the product solving and how is that benefiting you?
Monitoring and attend alerts efficiently and assign to relevant teams. Can configure to receive alerts via email, phone call, text message and on call. Great flexibility to adjust shifts in the web app.
Recommendations to others considering the product:
I would recommend other IT service teams to use PgerDuty manage their alerts notifications efficiently
Great place to keep all of your alarms - organized!
What do you like best about the product?
Shifts, ability to easily manage various alarms priorities, and again - shifts rotation. Also, you can include PagerDuty in any major service available out there! Also, you can provide information-like notifications push directly to Slack, to keep the whole team up to date for events and incidents - even ones that doesn't use PagerDuty!
What do you dislike about the product?
There's no ability to make team members unavailable to respond in case of vacation or Out Of Office. That feature (to exclude them from shifts temporary) would be really awesome, as it's currently needed to edit shifts if you don't want to interrupt someone on vacation.
What problems is the product solving and how is that benefiting you?
Alarms from production environments on 2 projects are forwarded to Pager Duty. Tool allows us to create custom actions and notify various team-members, in order to escalate issues to the right people - at the right time!
Recommendations to others considering the product:
Even the lowest-price plan will get you to forget about all traditional alarming systems used before - and you will wish to move every future alarm to Pager Duty.
Also, it's easy to configure your Python, Bash, and other scripts to use Pager Duty's API to notify you even faster!
Also, it's easy to configure your Python, Bash, and other scripts to use Pager Duty's API to notify you even faster!
Easy to use, great alerting and incident management
What do you like best about the product?
PagerDuty is extremely easy to implement and get running quickly. Very straightforward with good documentation, and we saw results almost immediately with our setup. Going from no alerting mechanism to one that allows for on-call rotations, easy escalations, and multiple forms of contact was a game changer for us.
What do you dislike about the product?
It can be a bit cumbersome to schedule multiple overrides at once, from an administration perspective. As an admin as well, I would like to be able to force my users to use specific types of notifications, such as forcing them to have email, SMS, and phone number notifications set up, but I don't believe that's possible. You have to rely on your users to have set up the appropriate notifications.
What problems is the product solving and how is that benefiting you?
Previously, we relied on mostly email notifications to tell us when something went wrong, and those weren't insistent enough. We needed a system that could continue harassing people for critical incidents until someone picked up and said they were on it, and PagerDuty helped tremendously with that. From a small company, the ease of implementation and maintenance has made it a very hands-off system - we only have to make changes to schedule overrides or to deal with business or process changes.
Recommendations to others considering the product:
I'd recommend anyone to use PagerDuty. Ease of implementation and effectiveness are amazing. Unless you need to integrate it with a lot of custom systems, self-implementation and maintenance (adding users, additional alerts, etc.) should be a breeze.
Pagerduty help us to notify of any alerts that helps us keep our systems up & running 24x7
What do you like best about the product?
Policy creation & the flexibility of that option to customize it according to our needs. I have used pagerduty according to the roster we have & having the option to create so many policies help us a lot.
What do you dislike about the product?
I use Pagerduty settings very rarely & we do not use all the options available so there is nothing I have disliked until now.
What problems is the product solving and how is that benefiting you?
We have configured Pagerduty to notify us when our servers trigger alerts & it helps us be proactive & avoid major Incidents. PagerDuty plays a major role in our system stability. We have configured our servers to send alerts to our own monitoring systems & it triggers the Pagerduty call to notify the person on-call or the engineers who are on shift. We use both Pagerduty Social & Pagerduty AI for Pearson.
Excellent Product - Versatile
What do you like best about the product?
PagerDuty helps us keep our escalations in check. It has everything we need, including API hooks to bring in and send out notifications, a variety of scheduling options, and a lot of versatility in how notifications are handled. It also has a significant number of integrations with 3rd parties, which makes it easier to get started with the product.
What do you dislike about the product?
It can get a bit pricy, but it is well worth the cost. PagerDuty can also be a bit confusing getting things configured, as it is not terribly intuitive. The help and examples are excellent, but one needs to follow them step by step a few times to get the gist of the configuration necessary.
What problems is the product solving and how is that benefiting you?
The problem we solve with PagerDuty, is rotating our oncall team, and giving us a one stop notification service for the folks that need to respond to incidents. This decreases our time to resolve issues, since we are not relying on email notifications any more. Email notifications for incidents are being phased out, in favor a central location to handle incidents. This has also allowed us to create a repository for incidents, and allowed us to avoid the scattering of the knowledge to fix incidents.
Recommendations to others considering the product:
If you have never used PagerDuty, make extensive use of the examples online, to get started. In addition, make use of the support team (you're paying for it), if you are unsure how to get things done. There are a lot of best practices when using Pagerduty to handle incidents, and those should be implemented to get the most out of the product.
Pagerduty never fails to get your attention
What do you like best about the product?
Ever since we started using pagerduty, escalations have stopped being a challenge.
What do you dislike about the product?
Email alert rules are a bit simplistic. I'd love the ability to create advanced notification rules based on email subjects.
What problems is the product solving and how is that benefiting you?
We use it for on-call scheduling and alert escalation to engineering teams.
Pager Duty from the perspective of a small IT team
What do you like best about the product?
I like the flexibility of the pager duty platform, It's able to connect to various different platforms of ours.
What do you dislike about the product?
Honestly, I've yet to uncover a feature that I sincerely dislike on the pager duty platform.
What problems is the product solving and how is that benefiting you?
We are a small IT team that doesn't have a deep bench to be staffed 24/7, pager duty allows us to get notified of critical incidents over night and leave the less mission critical ones to the morning.
PagerDuty
What do you like best about the product?
It is very easy to get started. The basics work properly and as you become more familiar you have considerable options for alarm management.
What do you dislike about the product?
I personally did not find any dislikes based on our deployment.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty with our Vaonet Portal to provide alerts to support personnel.
Recommendations to others considering the product:
Ease the pain of handling notifications and escalations.
Great tool for tech engagement
What do you like best about the product?
The phone integration is really what makes this product great. Allows out alerting to quickly engage our tech resources
What do you dislike about the product?
Wish there were more product integrations.
What problems is the product solving and how is that benefiting you?
Tech engagement was ensure with the phone paging method.
Part of a well-balanced incident response architecture
What do you like best about the product?
Extensibility with other platforms makes it easy to use PagerDuty as a single-source of information during incidents which leads to faster time to recovery and more accurate post-mortem reviews.
What do you dislike about the product?
At times, the UI has been difficult to navigate. Sometimes something simple like "remove this user" would prompt you to take action elsewhere first, which would lead to another prompt to take action in yet another place first. I believe some of these UX experiences have been improved lately (e.g., by removing a user you're simply told where that user exists within schedules, allowing you to clean it up later instead of being forced to hunt around) but those types of experiences seem like they'd have been discovered early on in UX testing.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to summon people for emergencies, send automated issues to phones based on criteria and severity, and tie reporting into our availability review.
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