We primarily use this solution to track alerts from our cloud environment and monitor and respond to alerts on our cloud platform.
PagerDuty Operations Cloud
PagerDutyExternal reviews
953 reviews
from
and
External reviews are not included in the AWS star rating for the product.
one of the best incident management tool
What do you like best about the product?
Pagerduty helps to manage the incident which we can integrate on cloud artichture and other monitoring tools like senty
What do you dislike about the product?
The support for the pagerduty is less and the pricing is high
What problems is the product solving and how is that benefiting you?
As mentioned it will solve the problem from incident managment like keeping alaram on cloudwatch and respond over the pager duty when a new incident is occured
Good tool
What do you like best about the product?
Alerting and Integrations with other services
What do you dislike about the product?
Cost/pricing is bit on the higher side as compared to other tools with similar functionalities
What problems is the product solving and how is that benefiting you?
Alerting and Incident Response
Tool that sends precise alerts for immediate action.
What do you like best about the product?
Using PagerDuty gives me great satisfaction as I experience its ability to improve operational visibility and real-time collaboration. I am fascinated by the ease with which it optimizes communication between teams, allowing a proactive response to any unforeseen situation.
What do you dislike about the product?
At times, I feel like PagerDuty's customization could be more intuitive. Setting up alerts and adapting them to the specific needs of your team can be a somewhat complex process. However, once adjusted, the program demonstrates its effectiveness in incident management remarkably.
What problems is the product solving and how is that benefiting you?
With PagerDuty, I have efficiently addressed challenges such as early identification of infrastructure issues and optimizing alert management. Benefits include improved decision-making, greater operational visibility and a substantial reduction in the impact of incidents, thereby supporting the stability and effectiveness of our operations.
Handy incident plugin for Slack
What do you like best about the product?
Simple commands and fairly intuitive design, good demo.
What do you dislike about the product?
Not best suited for security incidents since private channels, access control etc haven't been implemented yet, but this should be coming soon.
What problems is the product solving and how is that benefiting you?
Saves time on updating other channels and the right folks on the progression of an incident.
Convenient interface
What do you like best about the product?
Fosters good collaboration on an incident and allows for some level of automated documentation with a unified workflow.
What do you dislike about the product?
Limitations around:
* Followup mechanisms for permanent improvements
* Non-technical collaboration to manage customers, etc.
* Followup mechanisms for permanent improvements
* Non-technical collaboration to manage customers, etc.
What problems is the product solving and how is that benefiting you?
Fostering collaboration around incidents and simplifying documentation by unifying workflow
24 * 7 Monitoring tool
What do you like best about the product?
Its way of sending alerts is from various methods like calls, mail and messages, ensuring alerts aren't missed. Its way of alert incident management is one of the best.
What do you dislike about the product?
Not so much customisable interaction with JIRA. You have to keep an alert id to get alert history.
What problems is the product solving and how is that benefiting you?
To auto-assign the alerts to the respective on-call person. Manage any incident timely, which helps system availability.
It helps us track alerts in our cloud environment, but the user interface could be more intuitive
What is our primary use case?
What is most valuable?
The ease of having it on a mobile phone is valuable. We can always track incidents wherever we are, even away from our computers. Additionally, the escalation feature for incidents to senior engineers or other people is very useful.
What needs improvement?
The user interface could be more intuitive. Initially, when we started using it, we had issues viewing some options because we had information issues in my role as an observer, not the responder. Therefore, I couldn't view buttons like acknowledgements because they were not showing up.
For how long have I used the solution?
We have been using this solution for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the organization.
Which solution did I use previously and why did I switch?
We previously used Dynamic which is similar to PagerDuty but with more Microsoft resources.
How was the initial setup?
The initial setup is straightforward.
What was our ROI?
With the number of features we get, I believe it's a handy tool that is worth the money, so it's a great return on investment.
What other advice do I have?
I rate this solution a seven out of ten. The solution is good, but the user interface could be improved. I advise new users to spend time reading documentation or about the type of features to understand how it works and how to set it up.
No much room for analysis attachments
What do you like best about the product?
UI is good, and light-weighted. Response time of website was good.
What do you dislike about the product?
No much room for analysis attachments. I am unable to add much analysis
What problems is the product solving and how is that benefiting you?
I am getting server related alerts on time. That helps in keeping servers healthy always.
Good support scheduling
What do you like best about the product?
Scheduling of support by group and department. Integrates well with a wide variety of systems
What do you dislike about the product?
Has incident management and other services but some are additional addons.
What problems is the product solving and how is that benefiting you?
Scheduling of team for supporting services
Definitely will recommend the PagerDuty to friends or colleagues!
What do you like best about the product?
The product's seamless experience is the best thing.
What do you dislike about the product?
I do not recollect anything that I did not like.
What problems is the product solving and how is that benefiting you?
We use the Pagerduty for alerting us when the product goes offline or unresponsive.
showing 11 - 20