Granular Policy Control & Secure Access Management
What do you like best about the product?
I use Zscaler Internet Access primarily for its application control, which offers granular features for creating policies department-wise. I appreciate how it utilizes zero trust internet access, verifying every request based on identity, device posture, and policy, which significantly enhances security. Additionally, I find that the initial setup is very simple, particularly if you're migrating from another CASB solution to Zscaler Internet Access.
What do you dislike about the product?
There is all things up to the mark but while we found any issues related to the SSL blocked url or services we need dive into analytics and logs in more they can improve the Logs visibility which can help to create bypass or whitelist the same thing.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access helps us manage internet access per compliance requirements with zero trust security. I like its granular application control features for department-wise policy creation, enhancing security by verifying every request based on identity and device posture.
Effective Traffic Control and Audit Tool
What do you like best about the product?
I use Zscaler Internet Access to control and audit end-user traffic and activity, which are working well for my company. It helps me audit end-user activity in case incidents occur and prevents access to non-business websites to control user productivity. Also, the initial setup wasn't complex, which made it easier to get started.
What do you dislike about the product?
till now i have no dislikes from the product
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access helps me control and audit end-user traffic, preventing incidents by blocking non-business websites and boosting productivity.
Cloud-Native Zero Trust with Strong Threat Protection and Centralized Control
What do you like best about the product?
What I like most about Zscaler Internet Access is its cloud-native zero-trust architecture, which allows secure internet access for users regardless of location. It provides strong threat protection by inspecting encrypted traffic and blocking malware, phishing, and other web-based attacks. I also appreciate the centralized policy management and visibility it gives administrators, making it easier to control user activity and enforce security policies. Additionally, since it is delivered from the cloud, it eliminates the need for traditional hardware firewalls and improves performance for remote and hybrid users
What do you dislike about the product?
One challenge with Zscaler Internet Access is that it can sometimes introduce latency because traffic is routed through cloud security inspection points before reaching the destination. In some cases, this may affect performance for bandwidth-intensive applications or users located far from Zscaler data centers. Additionally, the initial configuration and policy management can be complex, especially when integrating with existing infrastructure or legacy applications. The pricing model can also be relatively high for some organizations, particularly smaller companies that may not require the full feature set.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access helps solve several security and connectivity challenges, especially for organizations with remote or hybrid work environments. It provides secure internet access by inspecting all user traffic and blocking threats such as malware, phishing, and ransomware before they reach the user. The platform also replaces traditional perimeter-based security tools with a cloud-based zero-trust model, which simplifies network architecture and reduces the need for multiple hardware security appliances. This improves visibility and centralized policy management for administrators while ensuring users can securely access web and SaaS applications from any location. As a result, it enhances overall security posture, improves user productivity, and reduces operational complexity for IT teams.
Secure Browsing Made Easy
What do you like best about the product?
I like that Zscaler Internet Access makes me feel secure and safe when browsing the internet. I appreciate that it helps defeat hacker programs and secures my data. I value the feature that stops unfaithful pages and programs because they can cause a lot of trouble like stealing personal data. Also, the initial setup was easy.
What do you dislike about the product?
Everything is going well till now
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to defeat hacker programs, secure my data, and stop unfaithful pages, ensuring safe internet browsing.
Flexible and Reliable Internet Control
What do you like best about the product?
I like that Zscaler Internet Access is flexible in blocking. I also value the cloud application control feature.
What do you dislike about the product?
The initial setup of Zscaler Internet Access was rated 5 out of 10, indicating it might not be the easiest to set up.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to control internet access for remote users. It's flexible in blocking, making it effective as a firewall installed at the endpoint.
Robust Cloud Security, Slight Learning Curve
What do you like best about the product?
I like how Zscaler Internet Access provides security without adding complexity for users or administrators due to its cloud-based architecture. It's great that it offers consistent protection for users regardless of their location, which is very helpful in a hybrid or remote work environment. I also appreciate the real-time traffic inspection and strong threat prevention capabilities, which block malicious activity effectively. The centralized policy management and detailed visibility into user activity make internet monitoring and control straightforward. Additionally, the seamless user experience is a big plus; it ensures secure internet access with minimal impact on performance, allowing employees to work without disruptions while security remains robust.
What do you dislike about the product?
One area that could be improved in Zscaler Internet Access is troubleshooting and issue resolution. At times, identifying the exact reason why certain websites or applications are blocked can take extra effort, especially when dealing with complex policies or traffic logs. More intuitive diagnostics or clearer error insights would make problem resolution faster. Another aspect is the initial setup and policy configuration, which can be a bit complex for new users or teams without prior experience. The learning curve for managing advanced settings and fine-tuning policies could be smoother with more simplified guidance or documentation. There are also occasional concerns around latency or performance depending on network conditions or location, which can impact the user experience in some scenarios. While it generally performs well, further optimization in this area would be beneficial.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to secure internet traffic, protect from cyber threats, and manage access for remote workers. It provides real-time traffic inspection, simplifies security management with centralized policies, and improves visibility and control over user activities, supporting a flexible work environment.
Fast, Secure, Cloud-Native Web Security with Seamless Scalability
What do you like best about the product?
Zscaler Internet Access excels at delivering fast, secure, cloud-native web security. Standout strengths include seamless scalability, real-time threat protection, and granular policy controls that are easy to apply consistently. Its global cloud architecture helps ensure low-latency access and uniform security across locations and devices. Overall, it’s a strong fit for modern workforces and hybrid environments.
What do you dislike about the product?
Some users have noted that Zscaler Internet Access can feel complex during the initial setup, especially when it comes to policy configuration. There are also occasional false positives in threat detection, and the limited ability to customize reporting can be challenging. Pricing for advanced features may be another consideration, particularly for smaller organizations.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access addresses critical web security gaps by protecting users from threats, enforcing security policies, and supporting compliance requirements. It helps organizations deliver fast, scalable security without being limited by hardware constraints, which can reduce risk while also improving the overall user experience. It’s especially well-suited for remote work and hybrid environments where consistent protection and policy enforcement are essential.
Robust Cloud Security with Room for Improvement
What do you like best about the product?
I appreciate the strong security that Zscaler Internet Access provides without slowing down browsing. Features like URL filtering and threat protection stand out, along with its seamless cloud-based deployment that makes it easy to manage and ensures consistent protection for all users, whether on-site or remote. The initial setup was fairly straightforward, and the cloud-based approach made deployment easier than traditional security tools. Additionally, Zscaler Internet Access simplifies management and offers improved performance, which are significant benefits for remote users.
What do you dislike about the product?
One area that could be improved in Zscaler Internet Access is the occasional latency during peak times. Sometimes certain websites or applications need additional configuration to work smoothly. Improving the user interface and making troubleshooting more straightforward would also enhance the overall experience.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to secure web browsing, filtering internet traffic and protecting devices from threats. It improves performance, simplifies management, and offers consistent security for users working remotely or in the office without a traditional VPN.
Cloud security has transformed remote access and now supports zero trust for all users
What is our primary use case?
Zscaler Internet Access provides secure internet access for users without relying on a traditional on-premises firewall. It helps enforce security policy, protect users from malicious websites, control app access, and ensure visibility across all user internet traffic, regardless of location. Several components and features are available, including Zscaler Cloud and Zscaler Trust Exchange, which function as inline internet security enforcement points, along with user traffic forwarding mechanisms. These forwarding methods include Zscaler Client Connector (GCC) for remote hybrid roaming users, GRE and IPsec for branch offices and data centers, PAC files for legacy proxy environments, and explicit proxy for controlled environments. Additional components include the policy engine, threat protection stacks, and logging analytics. The features and components also function as a Secure Web Gateway, cloud firewall, advanced threat protections, cloud sandbox, DNS security, data loss prevention, and browser isolation, which is a recently added feature.
A good example of how my team uses Zscaler Internet Access is enabling secure remote access for users working from home. Instead of directing traffic through different data centers, Zscaler Internet Access allows us to apply the same security inspections and policy directly from the cloud, significantly improving both performance and security.
What is most valuable?
The best features Zscaler Internet Access offers are Secure Web Gateway, URL filtering, SSL inspections, and policy-based access control. I find myself relying on Secure Web Gateway, URL filtering, SSL inspection, and policy-based access control the most because these are the main and top-most features I use regularly. Zscaler Internet Access has all of these types of features for securing all internet access and web inspections, allowing me to control all traffic through these features.
Zscaler Internet Access features include a Secure Web Gateway for URL filtering, file type control, and inline SSL inspections. The second feature is a cloud firewall with Layer 3 to Layer 7 filtering control and stateful inspections. No hardware inspection or hardware firewall is required. I can also perform segmentations by users, location, and application. There is a cloud CASB solution available as well. Additionally, there is an advanced threat protection feature with signature-based behavioral detections, inline IPS, and zero-day threat protections. The cloud sandboxing solution scans unknown files and provides machine learning-based verdicts to prevent zero-day malware delivery in my environment. There is also a DNS security feature that provides DNS tunneling detections, malicious domain controls, and faster threat containment at the DNS layer. The data protection feature includes inline DLP and CASB-style cloud app control, data sovereignty enforcement, and browser isolation, which executes risky sites in isolated cloud browsers and prevents endpoint compromises.
Zscaler Internet Access has positively impacted my organization by reducing the dependency on on-premises hardware and improving security posture, enabling faster user onboarding, and providing better performance for remote users. It has resulted in a drop in security incidents related to web threats and improved visibility into user activity. An area for improvement includes fine-grained troubleshooting tools, better policy simulations, and optimizations around initial configuration complexity.
What needs improvement?
The admin UI and documentation for Zscaler Internet Access could be more intuitive for new users, specifically during initial rollout and advanced policy design.
For how long have I used the solution?
I have been using Zscaler Internet Access for three to four years in a production environment.
What other advice do I have?
My advice for others looking into using Zscaler Internet Access is to switch from traditional firewall and proxy-based solutions to Zscaler Internet Access to better support cloud and remote work environments. I recommend evaluating other cloud security and Secure Web Gateway solutions, but Zscaler Internet Access stood out for its maturity, scalability, and global reach. Zscaler Internet Access is a strong, enterprise-ready cloud security solution that fits well with modern distributed IT environments and Zero Trust strategies, which will help much when evaluating all of these solutions. I give this product a rating of 9.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Robust Security with Some Latency Concerns
What do you like best about the product?
I appreciate the URL Filtering Policies since they allow or block connections based on URL, domain, or IP, offering granular control over websites and reducing the risk of accessing blocked URLs. I also value the Cloud App Control Policies, which help us manage cloud apps like social media and webmail with detailed control, such as allowing view access while blocking upload or download, aiding in data leak prevention. The Firewall Management is another feature I like, as it lets us manage outbound connections at the port, protocol, and application levels without needing hardware appliances.
What do you dislike about the product?
Latency across different regions is the only drawback we have. Takes at least 1 to 2 months to implement if you are a global company.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access for centralized web access management to ensure safe and compliant internet traffic. It protects against malicious websites and phishing. URL filtering, cloud app control, and firewall management enhance security and provide granular control, reducing risks and preventing data leaks.
