I utilize Zscaler Internet Access within my organization for secure web browsing and filtering traffic from websites. It serves as one of the main security elements by securing endpoints and facilitating secure Internet connections and website access.
Zscaler Internet Access (ZIA)
Zscaler, Inc.External reviews
184 reviews
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External reviews are not included in the AWS star rating for the product.
ZScaler - Zero Trust architecture
What do you like best about the product?
What I enjoy about ZScaler Cloud Security Platform is it's zero trust architecture. It allows for every connection to be authenticated and encrypted.
What do you dislike about the product?
One downside of ZScaler is it's complex initial setup. It can be time consuming and requires a steep learning curve, which can be challenging for smaller teams.
What problems is the product solving and how is that benefiting you?
Enterprise security
Having Secure Internet Access for My Team
What do you like best about the product?
What i like about Zscaler Internet Access is that it provides security and it's very easy to use. I was able to monitor and filter traffic in real time. It is cloud based that means no dependency on our physical hardware, making scaling easy for my team. The integration with other security tools is also very easy task, and the UI is very Intuitive for onboarding. Their customer support is also very supportive when i mailed them i got reply within 4 hours.
What do you dislike about the product?
Well though i am mostly satisfied with their services but sometimes latency during high traffic times can be challenging though it's not very frequent. Apart from this the pricing can be more affordable for smaller businesses.
What problems is the product solving and how is that benefiting you?
The main problem that the Zscaler Internet Access solves is that it's super easy to use and keep our internet secure, no matter where our team is working from. It takes care of security through the cloud, so we don’t need to rely on physical firewalls or complex setups. It has really helped us protect our data and avoid cyber threats, as All of my team is working remotely.
Work related
What do you like best about the product?
Can easily get connected to office vpn and high speed
What do you dislike about the product?
All good, i dint find any issues as of now in my room
What problems is the product solving and how is that benefiting you?
cloud security with strong threat protection and easy deployment
Internet with Peace of Mind
What do you like best about the product?
It makes my internet hell secure, with bloating the performance
What do you dislike about the product?
Nothing as of now, but it will make a lot of sense if anyone can use it in a single click, the contact us to use us sucks
What problems is the product solving and how is that benefiting you?
Nothing
Zscalar
What do you like best about the product?
Z scalars simplifies the secured access to company internal tools and data. While working remotely this is essential for secured acess
What do you dislike about the product?
Some times automatically get turned off. When you try to access tools, this is creates hassel situation
What problems is the product solving and how is that benefiting you?
Sucired access to while working in remote environment
Reliable and Secure Internet Access Solution
What do you like best about the product?
Construction is a breeze, thanks to online performance focused on seamless delivery and unobtrusive security implemented with cutting-edge methods, all displayed and managed through a user-friendly interface.
What do you dislike about the product?
During peak hours, Zscaler Internet Access lags and slows down productivity. New users may have difficulty getting the initial setup going, while training is recommended to better utilize its many features.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access increases security and performance by blocking threats, protecting data, and providing safe, seamless web access. Its cloud-based setup is scalable, easy to manage, and improves productivity while ensuring compliance with data protection policies.
Great on office network but average on home network
What do you like best about the product?
Runs in the background automatically. Even if laptop restarts or wakes up from sleep no input is needed.
What do you dislike about the product?
On home internet, it disconnects for few seconds every half an hour
What problems is the product solving and how is that benefiting you?
Its my company vpn for secure access
Monitors and secures network traffic with comprehensive insights
What is our primary use case?
What is most valuable?
The most valuable feature for me is the ability to see how my network and traffic looks with modules like analytics and insights. This provides a comprehensive view of the Internet connection usage and justifies the numbers related to cyberattacks. The SSL inspection also offers added security, facilitating the exchange of critical data.
What needs improvement?
One feature I am missing is the ability to connect automatically to internal monitoring systems. Currently, connections have to be customized, which could be made more efficient.
For how long have I used the solution?
I have been using Zscaler Internet Access for about five years.
What do I think about the stability of the solution?
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
What do I think about the scalability of the solution?
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it. I would rate it a nine out of ten in terms of scalability.
How are customer service and support?
I find customer support to be quite adequate, earning a rating of eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Zscaler Internet Access was smooth, taking less than two hours for the first iteration.
What about the implementation team?
The implementation was carried out by an internal team consisting of one architect and two engineers, following workshops with the provider.
What was our ROI?
The return on investment from using Zscaler Internet Access is over 70%, primarily due to securing company operations effectively.
What's my experience with pricing, setup cost, and licensing?
Although Zscaler Internet Access is recognized as an expensive solution, with a cost-effectiveness rating of seven out of ten. There are no additional costs post-purchase.
What other advice do I have?
I would recommend Zscaler Internet Access due to its ease of use and deployment, with a user-friendly interface.
My overall rating for the solution is nine out of ten.
Enhanced security and connectivity with centralized data protection and comprehensive threat inspection
What is our primary use case?
In the past, I prepared a comparative stable between Zscaler and other concurrent or alternative solutions. I saw that Zscaler has a good mark in many criteria. We use Zscaler for centralized data loss prevention (DLP) for web, endpoint, and email. It also has the capacity for SD-WAN integration, threat installation, and is easy to deploy compared to other solutions.
How has it helped my organization?
Zscaler, by offering many solutions for workload and remote workforce connectivity, has improved our organization's productivity. It leverages AI for threat intelligence and malware detection, which enhances our security measures.
What is most valuable?
Zscaler offers a centralized DLP solution for web, endpoint, and email. It also provides SD-WAN integration and an inspection feature that inspects one hundred percent of traffic, ensuring it is secure and meets our connectivity needs.
What needs improvement?
There are many functionalities in Zscaler Internet Access that need improvements, such as an advanced firewall and logging capabilities to track calls.
For how long have I used the solution?
I have been using Zscaler Internet Access for one year now.
What do I think about the stability of the solution?
The stability is rated an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability of the solution as eight or nine out of ten.
How are customer service and support?
Customer service sometimes is not helpful, with long waiting times when issues arise. However, in some cases, the support team is faster and satisfactory.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before using Zscaler Internet Access, we used another solution, which secured us with a gateway.
How was the initial setup?
I'd rate the setup nine out of ten. It is a relatively easy setup process.
What was our ROI?
We have seen measurable benefits, such as improvements in security measures and productivity. However, experiences with customer service have been mixed.
What's my experience with pricing, setup cost, and licensing?
Compared to other solutions, Zscaler Internet Access is higher in cost.
What other advice do I have?
Based on my experience, I recommend Zscaler Internet Access.
I'd rate the solution nine out of ten.
Offers good reliability and availability to users
What is our primary use case?
Generally, we use the tool for SSE and ZTNA. We offer all the features for cloud security, zero-trust network access, or CASB. Depending on the requirements, we sometimes integrate it with SD-WAN so that we can offer SASE-based services.
What is most valuable?
The solution's most valuable features are its reliability and availability, measured by the number of ports it offers. Zscaler Internet Access and Zscaler Private Access are also good features of the product. For example, when it comes to the secure web gateway provided by Zscaler, I would say it is a very trustworthy area. The sandboxing or the DLP features can be provisioned on Zscaler, making it the value the tool offers to Zscaler Internet Access users. The tool has good reach across the globe. The number of PoPs the tool has is one of its USPs.
What needs improvement?
Sometimes, cost is one component that customers complain about, especially if they compare it with some of its competitors. Zscaler's pricing seems to be a bit on the higher side.
I think the pricing model is also something that the tool can probably look into to optimize or improve for the customer so that it can be a competitive tool commercially.
The solution's technical support needs to be improved, especially by offering a better support structure for different geographical areas.
For how long have I used the solution?
I have been using Zscaler Internet Access for three to four years. My company is a service provider of Zscaler Internet Access.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
How are customer service and support?
I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
The difference between Zscaler Internet Access and similar products can vary and be specific on a case to case basis. Sometimes, the customer says that if they can have a better tool in terms of flexibility when it comes to customization, then it would be good. One of the customers was saying that the SSL inspection is a bit heavy in Zscaler, and I thought that they have big overheads. These are a few things that I remember when it comes to the tool's cons.
How was the initial setup?
The product's initial setup phase is easy.
The product's installation phase requires one to three L2 or L3 engineers who are enough. It will all depend on how many clients you have, how you are pushing the agents to the clients, or how you are integrating it all.
The ease of maintaining the tool will depend on which solution you are comparing it with, so if you compare it with other similar products, I think it is okay. It will all depend on what type of expertise you have on Zscaler platform in comparison with others.
What other advice do I have?
The tool's SSL inspection feature is effective. Many of our customers are comfortable using SSL inspection and find it useful.
Some time back, I faced the challenge of integrating you with my customer's SAP infrastructure, but eventually, it was resolved with some permutations and combinations.
I rate the tool an eight out of ten.
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