Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Organized, Easy-to-Use Platform That Keeps All Deals in One Place
What do you like best about the product?
Very organized and easy to use. It streamlines all the deals and keeps everything in one place.
What do you dislike about the product?
Building reports and filters are slightly complex, can be made more simple
What problems is the product solving and how is that benefiting you?
Helping accelerate my sales pipeline by managing follow-ups and stakeholders.
Flexible Data Management, but UI Needs Improvement
What do you like best about the product?
I like the flexibility in Agentforce Sales and how it allows me to generate any kind of reports. I love dealing with reports because of this feature. Also, the opportunity engagement aspect is something I just kind of love. We have multiple systems integrated with Salesforce and those works seamlessly =.
What do you dislike about the product?
I think the data handling and UI could be improved. The current design looks blurry and not precise in representing data. I'm not sure about the pricing structure, but it feels like it could be better. Also, AI results can be improved. The setup is quite complex but onboarding team helps
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to manage teams and opportunities, handling data from multiple sources like sales contacts and leads. It really helps SLT team members in reporting. Reports are very robust and speedy.
Customizable CRM with Insightful Reporting
What do you like best about the product?
Agentforce Sales keeps a good record of everything about the client or customer, and you can add lots of details. It's extremely customizable. I love the excellent reporting insight and dashboard, which provide real-time information on revenue, a sales pipeline, forecasting, customer trends, and marketing results. The initial setup was very easy with help from their corporate sales team.
What do you dislike about the product?
I think Agentforce Sales could have better performance speeds and perhaps a lower cost point.
What problems is the product solving and how is that benefiting you?
Agentforce Sales keeps a detailed record of client information and is extremely customizable. I love the excellent reporting insight and dashboard, which provide real-time info on revenue, sales pipeline, forecasting, customer trends, and marketing results.
Powerful Yet Pricey Solution for Sales Management
What do you like best about the product?
I like how extensible the platform is with options like the REST API, Flow, and Apex to model almost any sales process without starting from scratch. I appreciate that Agentforce is the first AI add-on we've used that grounds responses on the customer's actual pipeline data instead of generic boilerplate, making follow-up drafts genuinely usable for the reps. The REST API allowed us to integrate Agentforce Sales cleanly with the client's existing data warehouse and marketing site, enabling leads to flow in automatically without manual input. Flow is beneficial as it lets non-engineers update routing rules and approval steps themselves. Apex is useful for transactional logic. The AI add-on effectively pulls real account and activity context into drafts, so reps only need to edit a nearly complete draft.
What do you dislike about the product?
Pricing is definitely the biggest pain. Better governance around the data the agents can access by default could maybe save lots of setup work on each new project. Mixed initial setup – a real production setup took meaningful engineering time.
What problems is the product solving and how is that benefiting you?
I find Agentforce Sales unifies our sales pipeline, replacing scattered spreadsheets. The extensible platform lets us model processes easily. The AI add-on uses real data, streamlining follow-ups. REST API automates lead intake, and Flow allows non-engineers to update rules, while Apex manages transaction logic efficiently.
Nice Features That Let Me Manage Everything in One Place
What do you like best about the product?
Some of the features it provides are really nice, and I can manage many things in one place. Still, there are a lot of things that could be added to make it better overall.
What do you dislike about the product?
There are still some bugs, and I’d like better ability to create custom fields and manage objects directly. Also the price seems okay but bit expensive and AI sometimes does not work as expected
What problems is the product solving and how is that benefiting you?
Managing things across lots of different tools and places can now be handled in one single place, with everything properly organized. Also, The integrations seems easy to implement.
Atlas Reasoning Engine Makes Agentforce Sales Feel Like a Powerful Leap Forward
What do you like best about the product?
I’ve spent a lot of time working within the ecosystem, and stepping into the Agentforce Sales era feels like a major pivot. The new “Atlas” reasoning engine is probably the most impressive piece, because it can actually work with unstructured data and draft outreach that doesn’t read like it was written by a robot. It’s a huge relief to have tools that can research a lead or summarize a thread without me having to build a dozen different flows just to make it happen.
That said, the platform is definitely getting more crowded. Between the constant rebranding and the added layers of AI architecture, it feels like there’s simply more to manage to keep everything running smoothly. The new credit-based pricing also adds another layer of stress, since you really have to watch how many “actions” your agents are taking so costs don’t spiral. It’s clearly a powerhouse for scaling, but you have to stay on your toes to keep up and master the new learning curve.
That said, the platform is definitely getting more crowded. Between the constant rebranding and the added layers of AI architecture, it feels like there’s simply more to manage to keep everything running smoothly. The new credit-based pricing also adds another layer of stress, since you really have to watch how many “actions” your agents are taking so costs don’t spiral. It’s clearly a powerhouse for scaling, but you have to stay on your toes to keep up and master the new learning curve.
What do you dislike about the product?
The biggest headache for me is how “Frankenstein” the platform is starting to feel. Between the constant rebranding and the layers of new AI architecture being bolted onto legacy features, there’s a lot of unnecessary noise to sift through just to get basic work done. It’s becoming increasingly complex to manage overall, and the learning curve to stay on top of every new update is getting pretty steep.
I’m also finding the new consumption-based pricing really frustrating. Instead of simply managing seats, I now have to think about the cost of every “agent action,” which makes it much harder to forecast a monthly budget with any confidence. Even though the automation is powerful, the combination of limited pricing transparency and the platform’s sheer technical weight can make it feel like expensive overkill for projects that used to be much more straightforward.
I’m also finding the new consumption-based pricing really frustrating. Instead of simply managing seats, I now have to think about the cost of every “agent action,” which makes it much harder to forecast a monthly budget with any confidence. Even though the automation is powerful, the combination of limited pricing transparency and the platform’s sheer technical weight can make it feel like expensive overkill for projects that used to be much more straightforward.
What problems is the product solving and how is that benefiting you?
The main issue this solves for me is moving away from rigid, manual automation. Rather than building complex flows for every small task, the autonomous agents can handle things like lead research and personalized outreach in a much more natural way. It saves me a huge amount of time on the admin side because the system can actually reason through the data instead of simply following a basic script.
The biggest benefit is that it feels like a force multiplier. It clears out the busywork so I can focus on higher-level strategy and on providing real value to stakeholders. Having everything integrated in one place also helps me keep context across what’s happening in other departments, which makes scaling operations a lot smoother.
The biggest benefit is that it feels like a force multiplier. It clears out the busywork so I can focus on higher-level strategy and on providing real value to stakeholders. Having everything integrated in one place also helps me keep context across what’s happening in other departments, which makes scaling operations a lot smoother.
Centralized Sales, Powerful Automation, and Real-Time Analytics
What do you like best about the product?
What I like most about Agentforce Sales is how customizable and scalable the platform is for sales teams of any size. The UI has improved significantly over the years, especially with Lightning Experience, making dashboards, pipelines, and reports much easier to manage compared to older CRM systems. The overall UX feels modern, and once users are familiar with the workflow, navigation becomes very efficient.
Another major advantage is the integration ecosystem. It connects smoothly with tools like Outlook, Gmail, Slack, marketing automation platforms, and third-party apps through AppExchange, which helps centralize sales operations in one place. The AI capabilities, especially through Einstein and Agentforce automation features, are also valuable for forecasting, lead prioritization, and identifying sales opportunities faster.
From a business perspective, the reporting and analytics are extremely powerful. Managers can track pipeline health, team performance, and customer engagement in real time, which improves decision-making and visibility across departments. The onboarding resources, training materials, and support community are also strong compared to many competitors
Another major advantage is the integration ecosystem. It connects smoothly with tools like Outlook, Gmail, Slack, marketing automation platforms, and third-party apps through AppExchange, which helps centralize sales operations in one place. The AI capabilities, especially through Einstein and Agentforce automation features, are also valuable for forecasting, lead prioritization, and identifying sales opportunities faster.
From a business perspective, the reporting and analytics are extremely powerful. Managers can track pipeline health, team performance, and customer engagement in real time, which improves decision-making and visibility across departments. The onboarding resources, training materials, and support community are also strong compared to many competitors
What do you dislike about the product?
While the platform is powerful, there are definitely areas that can feel frustrating. The biggest challenge is the learning curve. New users often find the system overwhelming at first because there are so many features, configurations, and settings. Even simple customizations may require admin support or technical knowledge.
Pricing is another concern. Salesforce can become expensive quickly once additional licenses, AI features, integrations, or advanced reporting modules are added. For smaller businesses, the ROI may take time to justify unless the company fully utilizes the platform’s capabilities.
Performance can occasionally be inconsistent as well. Some pages or reports load slowly when dealing with large datasets or heavily customized environments. The UI, although improved, can still feel cluttered in certain areas with too many clicks needed to complete simple tasks.
Support quality also varies depending on the subscription tier. Standard support may not always provide fast resolutions for complex issues, and implementation often requires experienced consultants or dedicated administrators, which adds to the overall cost
Pricing is another concern. Salesforce can become expensive quickly once additional licenses, AI features, integrations, or advanced reporting modules are added. For smaller businesses, the ROI may take time to justify unless the company fully utilizes the platform’s capabilities.
Performance can occasionally be inconsistent as well. Some pages or reports load slowly when dealing with large datasets or heavily customized environments. The UI, although improved, can still feel cluttered in certain areas with too many clicks needed to complete simple tasks.
Support quality also varies depending on the subscription tier. Standard support may not always provide fast resolutions for complex issues, and implementation often requires experienced consultants or dedicated administrators, which adds to the overall cost
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps solve one of the biggest problems in sales organizations: disconnected customer data and inefficient sales processes. Before using the platform, sales information was often scattered across spreadsheets, emails, and multiple tools, making it difficult to track leads, opportunities, and customer interactions effectively.
With Salesforce, everything is centralized in one system, which improves collaboration between sales, marketing, and customer service teams. Automation features reduce manual tasks like follow-up reminders, lead assignment, and reporting, allowing sales reps to focus more on selling rather than administrative work.
The AI and intelligence features provide actionable insights by identifying high-priority leads, predicting sales trends, and recommending next steps. This has helped improve productivity, forecasting accuracy, and overall pipeline management.
From an ROI perspective, the platform benefits businesses by increasing visibility, improving customer relationship management, and creating more standardized sales processes. Although the initial setup and pricing can be high, organizations that fully adopt the system usually see better efficiency, stronger reporting capabilities, and improved sales performance over time
With Salesforce, everything is centralized in one system, which improves collaboration between sales, marketing, and customer service teams. Automation features reduce manual tasks like follow-up reminders, lead assignment, and reporting, allowing sales reps to focus more on selling rather than administrative work.
The AI and intelligence features provide actionable insights by identifying high-priority leads, predicting sales trends, and recommending next steps. This has helped improve productivity, forecasting accuracy, and overall pipeline management.
From an ROI perspective, the platform benefits businesses by increasing visibility, improving customer relationship management, and creating more standardized sales processes. Although the initial setup and pricing can be high, organizations that fully adopt the system usually see better efficiency, stronger reporting capabilities, and improved sales performance over time
Salesforce’s Superpower: All Customer Information in One Place
What do you like best about the product?
I think sales force biggest superpower is keeping all customer information in one place. That is what I love most
What do you dislike about the product?
Simple tasks can sometimes take multiple screens or steps.
What problems is the product solving and how is that benefiting you?
Sales reps spend tons of time updating records, logging notes, scheduling followups, and managing pipelines instead of actually building relationships. I think salesforce solves this so the benefits for me are more time spent recruiting, selling, or relationship building, Less manual data entry, Faster workflows and higher productivity
AI-Powered Automation Meets a Complete CRM Ecosystem
What do you like best about the product?
I like how it brings together AI-powered automation and a complete CRM ecosystem in one platform.
What do you dislike about the product?
The platform can feel quite complex, especially during the initial setup and onboarding. Smaller teams, in particular, may need technical support to get everything configured properly.
What problems is the product solving and how is that benefiting you?
It solves a lot of manual tasks, like tracking leads, updating CRM records, following up, and generating reports. Now, with the AI integration, it has helped us a lot.
Intuitive Platform with Great Functionality
What do you like best about the product?
I find that most of the platform is intuitive and efficient, which helps me get the things I need to do done quickly. I use this every single work day.
What do you dislike about the product?
somethings get messy/redundant. I think the settings & the visual aspect can be improved but the functionality is great
What problems is the product solving and how is that benefiting you?
Agentforce helps me by organizing all the information about our new clients and leads, keeping everything we need in one place. We used to rely on several different tools across different locations, which caused some confusion. Now, this makes things much clearer and keeps everything nice and concise.
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