Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined CRM with Easy Information Access
What do you like best about the product?
I like that Agentforce Sales makes it easy to have all my information in one place and is user-friendly. I also appreciate being able to look up all my opportunities regularly and keep close monitoring of those sales opportunities.
What do you dislike about the product?
I wish the mobile app required less manual input for opportunities and could auto-populate more information.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales for recording customer activities, sales opportunities, and CRM information. It provides all information in one place and helps me monitor opportunities closely.
A Powerful Tool with Room for Improvement
What do you like best about the product?
I like most about Agentforce Sales is its powerful automation, customizable dashboards, and real-time insights that make managing sales pipelines and customer relationships highly efficient. The automation in Agentforce Sales saves me time by handling repetitive tasks like follow-ups, lead assignments, and data entry, allowing me to focus more on closing deals. Real-time insights help me track pipeline performance, identify high-priority opportunities, and make quicker, data-driven decisions in my daily operations.
What do you dislike about the product?
Agentforce Sales can be complex to set up, has a steep learning curve, and its pricing and data accuracy can sometimes be challenging to manage.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to manage leads, track sales pipelines, and automate CRM processes efficiently. It solves disorganized lead tracking and manual follow-up issues with centralized data, automating tasks and providing real-time insights, saving me time for closing deals and making data-driven decisions.
Keeps Sales Team and Clients Closely Connected
What do you like best about the product?
I appreciate how Agentforce Sales helps me manage Echo Properties Company healthily by reporting and tracking sales. It helps bond the marketing team and maintain a close relationship with clients, guiding them throughout the sales process. I like how it keeps me, the sales team, and clients connected and bonded. Additionally, I find the integration with ChatGPT to work well.
What do you dislike about the product?
Having an AI version would be great
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps me track all the sales and reports, manage relationships with the sales team and clients, and guide the sales process effectively.
Efficient Centralization with Data Synchronization
What do you like best about the product?
I appreciate the ability to synchronize data between multiple sources with Agentforce Sales. It's really convenient for managing emails and other types of connections with other operational work software.
What do you dislike about the product?
The search tab located at the top of the page could be improved to follow the scrolling of the page without returning to the top.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to centralize customer data, ensuring traceability of requests and allowing AI integration. It synchronizes data from multiple sources and manages emails with other software.
Agentforce Sales Streamlines Sales with Centralized Data, Automation, and Analytics
What do you like best about the product?
What I like most about Agentforce Sales is its ability to centralize customer data and streamline the entire sales process. The automation of repetitive tasks, detailed analytics, and customizable dashboards make it easier to track performance and close deals efficiently. It significantly improves team collaboration and overall productivity.
What do you dislike about the product?
It can be a bit complex at first and takes time to get used to. Some features are not very intuitive, and setting everything up properly can be time-consuming
What problems is the product solving and how is that benefiting you?
It helps in keeping all customer and sales data in one place. Earlier things were a bit unorganized, but now it’s easier to track leads, manage follow-ups, and stay on top of the sales process. It saves time and improves overall productivity.
Centralizes Sales Data and Automates the Pipeline with Powerful Reporting
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is how seamlessly it centralizes all customer and sales information in one place. The platform makes it incredibly easy to track opportunities, manage accounts, and maintain full visibility across the entire sales pipeline.
Its automation capabilities—such as workflows, task reminders, and lead assignment rules—save a significant amount of time and help ensure nothing falls through the cracks. I also value the reporting and dashboard tools, which allow you to build real‑time, customizable insights that support better decision‑making.
Overall, it’s a powerful, flexible system that adapts well to different sales processes and helps teams stay organized and productive.
Its automation capabilities—such as workflows, task reminders, and lead assignment rules—save a significant amount of time and help ensure nothing falls through the cracks. I also value the reporting and dashboard tools, which allow you to build real‑time, customizable insights that support better decision‑making.
Overall, it’s a powerful, flexible system that adapts well to different sales processes and helps teams stay organized and productive.
What do you dislike about the product?
The main drawback of Salesforce Sales Cloud is its complexity. While the platform is powerful, it can feel overwhelming for new users, and the learning curve is noticeably steep. Many basic tasks require navigating through multiple menus or understanding specific configuration settings, which can slow down adoption.
Additionally, customization—although one of Salesforce’s strengths—often requires admin expertise or developer support, making it harder for teams to make quick adjustments on their own. The cost can also become significant as you add more features, licenses, or integrations.
Additionally, customization—although one of Salesforce’s strengths—often requires admin expertise or developer support, making it harder for teams to make quick adjustments on their own. The cost can also become significant as you add more features, licenses, or integrations.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve several key challenges related to visibility, organization, and efficiency in the sales process. It centralizes all customer and opportunity data, which eliminates the need to manage information across multiple tools or spreadsheets. This makes it much easier to track interactions, follow up on leads, and maintain a complete history of each account.
The platform also improves team coordination by providing a single source of truth for pipeline status, forecasts, and ongoing activities. Automation features reduce manual work, ensuring that tasks, reminders, and approvals happen consistently and on time.
As a result, it helps us work more efficiently, make better‑informed decisions, and maintain stronger relationships with customers thanks to more structured and reliable processes.
The platform also improves team coordination by providing a single source of truth for pipeline status, forecasts, and ongoing activities. Automation features reduce manual work, ensuring that tasks, reminders, and approvals happen consistently and on time.
As a result, it helps us work more efficiently, make better‑informed decisions, and maintain stronger relationships with customers thanks to more structured and reliable processes.
Secure Cloud Service with Reliable Support
What do you like best about the product?
This is one of the best secured cloud. We have been using this from around 6 months however never faced any issue. Also when connecting the Customer service is easy and they very nice.
What do you dislike about the product?
No points as of now, just keep a good internet speed.
What problems is the product solving and how is that benefiting you?
It keeps our all the data safe and secure.
Streamlined Sales Processes with Intuitive UI
What do you like best about the product?
I really appreciate the lead-to-cash capabilities in Salesforce Sales Cloud. It's like a streamlined flow that is proven and works well. The forecast model is really nice, allowing me to choose the streams where I want to forecast, like pipeline and best case, giving a great view of forecasting. Territory management is another feature I value, working really well for sales according to territory. Plus, the ability to create and drop reports and dashboards is a huge plus, as they work very well for us. The mobile capability is a lifesaver for my sales team, allowing them to operate and update leads or opportunities while on the go. The intuitive and nice UI also makes it a pleasant experience. Features like Einstein, with next best actions and insights for lead and opportunity scoring, provide a proper view of the prospects. Additionally, the reports and dashboards are really good, offering an easy-to-use interface that gives an overview of customer activities. I find the platform robust overall.
What do you dislike about the product?
I think they need to do a better job on product and price book. It seems pretty basic right now. You just have a price book where you add the products and list prices based on the currencies. It's basic, not because they have CPQ product, but not every customer has a CPQ kind of request and then it's an add on cost. Right now, we end up doing customization. Also, if they can bring up something for invoices and stuff like that, it would be very useful for SMB kind of customers.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud simplifies managing the entire lead to cash lifecycle with its intuitive UI and mobile capabilities. It's easy for my sales team to update opportunities on the go. The platform's robust dashboards and reports provide sharp insights into customer activities, enhancing our forecasting and territory management.
Best CRM with Seamless Integration and User-Friendly Design
What do you like best about the product?
I like Salesforce Sales Cloud primarily for its cost-effectiveness and its customizable nature. It's pretty user-friendly, allowing me to save links or articles about our services easily. All the tools are integrated inside it, so I don't need to open new browser windows or multiple windows to use a web-based phone. I've been using it for more than three years, which has given me an opportunity to explore all the tools it offers. Compared to other proprietary CRM software I've used before in the business process outsourcing industry, Salesforce Sales Cloud stands out as the best one.
What do you dislike about the product?
I'm not sure if it's possible to integrate customer review surveys like CSAT, PSAT directly inside Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for assisting customers, answering calls, booking orders, and it's an integrated system so I don't have to open multiple windows for tools like a web-based phone.
Fast Interface, Essential for Documentation
What do you like best about the product?
I really appreciate the fast interface of Salesforce Sales Cloud, which makes it easy to navigate and perform tasks efficiently. Its features are easy to learn and helpful in making and prioritizing cases as needed. I can quickly find every detail of each account I search for, which is particularly beneficial for our collections process where documentation and keeping track of debtor interactions are crucial. The ease of setup is another plus; it only takes less than a week for new joiners to set up their accounts. Overall, Salesforce Sales Cloud makes our work documentation smooth and keeps everything well-organized.
What do you dislike about the product?
We use Salesforce for our USA accounts and UK accounts. Both have different interfaces. The USA one is fast and swift, but when working on our UK accounts we use another Salesforce interface called COPS, which is a bit slow in comparison and needs a bit of improvement.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for documenting our work and tracking accounts efficiently. It helps keep all records intact, making it easier to connect with debtors. The interface is fast and user-friendly, letting me prioritize and resolve cases swiftly.
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