Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Sales with Quick Quote Creation
What do you like best about the product?
I like how smooth the integrations and the whole process are in Salesforce Sales Cloud. The recent feature of Agentforce for auto quote creation is crazy, reducing the quote creation process from 72 clicks taking 3-4 minutes to just 5-10 seconds, which greatly boosts productivity. Our integration with SAP for invoices works really well. The initial setup of Salesforce Sales Cloud was convenient, and we've received very positive feedback from users. I appreciate how sophisticated the platform is, especially after acquiring multiple companies—it makes data migration much easier.
What do you dislike about the product?
While on call and converting a lead at the same time, the call gets dropped.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud streamlined our sales process, improved integration with SAP for invoices, and made quote creation faster, boosting productivity. It resolved issues with our old platform like lag and manual tasks, with much smoother sales forecasting.
Salesforce Sales Cloud: Powerful Pipeline Tracking and Insightful Dashboards
What do you like best about the product?
Salesforce Sales Cloud does a solid job of organizing sales activity in one place. It’s easy to track leads, opportunities, and customer interactions without jumping between multiple tools. The reporting and dashboard features are especially useful for getting a quick view of pipeline performance and team progress. It also integrates well with other systems, which makes it easier to keep data consistent across different parts of the business.
What do you dislike about the product?
The platform can feel complex, especially for new users. Some features take time to learn, and customizing workflows or reports often requires extra setup or technical knowledge. It’s powerful, but the interface isn’t always the most intuitive, which can slow down adoption for smaller teams. Pricing can also be a concern, particularly if you need several add-ons to unlock the full value of the platform.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize customer and sales data that would otherwise be scattered across emails, spreadsheets, and different tools. Having everything in one platform makes it easier to track leads, manage opportunities, and keep the team aligned on deal progress. The dashboards and reporting also help provide clearer visibility into pipeline performance and sales activity.
As a result, it improves organization and makes it easier to follow up with prospects at the right time. It also helps the team work more efficiently by reducing manual tracking and giving managers a clearer view of overall sales performance.
As a result, it improves organization and makes it easier to follow up with prospects at the right time. It also helps the team work more efficiently by reducing manual tracking and giving managers a clearer view of overall sales performance.
Intuitive Daily Tool for Sales, Leads, and Operations
What do you like best about the product?
I use it daily for almost every part of my routine—sales, leads, follow-ups, and operations. It’s very intuitive and genuinely helpful, and overall it’s a great tool.
What do you dislike about the product?
Currently the Mobile version is a little clunky, but I don't use it as much, very rare
What problems is the product solving and how is that benefiting you?
Organizational daily tasks simplified, makes it really smooth experience, helps me keep track of current leads status, loads once assigned, I used it for pretty much everything
Best-in-Class CRM Integrations Solution
What do you like best about the product?
Best CRM integrations solutions and go to solutions out there with all being centralized
What do you dislike about the product?
Limited room with emailing, automation, API usage
What problems is the product solving and how is that benefiting you?
One platform and single reference for all your sales deals with the help of AI insights
Everything in One Place for a Smoother Workflow
What do you like best about the product?
I like that everything is in one place, which saves me from having to keep multiple platforms open at the same time.
What do you dislike about the product?
The Amazon Connect integration could work better. It kept opening random cases on my profile, and I wouldn’t get any alert about them unless I manually selected them to view.
What problems is the product solving and how is that benefiting you?
It’s slimming down the amount of platforms, as in the old platform I would need to have 4-5 items open but on salesforce everything is integrated
Powerful CRM for managing sales pipelines and customer relationships
What do you like best about the product?
what I like most about Salesforce Sales Cloud is how it centralizes all sales activities in one place. It makes it much easier to track leads, manage opportunities, and monitor the entire sales pipeline without losing important information. The reporting and dashboard features are especially useful because they provide clear insights into sales performance and help the team make better decisions.
I also appreciate the level of customization the platform offers. It allows businesses to tailor workflows, fields, and automation based on their specific sales process, which helps improve efficiency and collaboration across the team.
I also appreciate the level of customization the platform offers. It allows businesses to tailor workflows, fields, and automation based on their specific sales process, which helps improve efficiency and collaboration across the team.
What do you dislike about the product?
One thing I dislike about Salesforce Sales Cloud is that it can feel complex for new users. The platform has many features and customization options, which is great, but it can take time to learn and configure everything properly. New team members sometimes need training before they feel comfortable using it.
Another downside is that some advanced features and integrations can be expensive, especially for smaller teams or startups. However, once everything is set up correctly, the platform becomes very powerful and useful for managing the sales process.
Another downside is that some advanced features and integrations can be expensive, especially for smaller teams or startups. However, once everything is set up correctly, the platform becomes very powerful and useful for managing the sales process.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the problem of managing sales data across multiple tools and spreadsheets. Before using a CRM, it was difficult to keep track of leads, customer interactions, and the status of deals. Sales Cloud brings everything into one centralized platform, making it much easier to organize contacts, monitor opportunities, and follow the progress of the sales pipeline.
It also improves visibility for the entire team. Managers can quickly see performance metrics through dashboards and reports, which helps with forecasting and decision-making. For the sales team, task reminders and automation reduce manual work and ensure that follow-ups with prospects are not missed. Overall, it helps streamline the sales process, improve collaboration, and save time.
It also improves visibility for the entire team. Managers can quickly see performance metrics through dashboards and reports, which helps with forecasting and decision-making. For the sales team, task reminders and automation reduce manual work and ensure that follow-ups with prospects are not missed. Overall, it helps streamline the sales process, improve collaboration, and save time.
Centralized, Customizable, and Rock-Solid Reliable Sales Cloud
What do you like best about the product?
It centralises the entire sales processes in one place.
Highly customizable.
Very reliable system with absolutely zero downtime.
The reporting capability of Sales cloud is very impressive.
Improves forecast accuracy and supports better decision making
Highly customizable.
Very reliable system with absolutely zero downtime.
The reporting capability of Sales cloud is very impressive.
Improves forecast accuracy and supports better decision making
What do you dislike about the product?
The learning curve is high.
No live chat support.
Admin heavy and complex to use for beginners.
Limited enhancements in analytics
No live chat support.
Admin heavy and complex to use for beginners.
Limited enhancements in analytics
What problems is the product solving and how is that benefiting you?
It brings all our customer data together in one place. We don’t need to leave the SF ecosystem for pipeline, opportunity, account, or case management. It’s an omnichannel tool that supports real-time deal tracking.
Clear Pipeline Visibility, Powerful Reporting, and Flexible Customization
What do you like best about the product?
Pipeline visibility: It gives a clear view of deals, stages, and potential risks all in one place.
Strong reporting & forecasting: The dashboards provide leadership with real-time insight, as long as the data is kept up to date.
Customization: You can tailor it to your sales process rather than being forced into a generic workflow.
Strong reporting & forecasting: The dashboards provide leadership with real-time insight, as long as the data is kept up to date.
Customization: You can tailor it to your sales process rather than being forced into a generic workflow.
What do you dislike about the product?
Heavy and complex : It’s powerful, but not intuitive. Without proper setup it feels overwhelming.
Adoption depends on discipline: If you dont update it consistently, reporting becomes unreliable fast.
Cost vs. value risk : expensive, and without strong process ownership, it can turn into a glorified data-entry tool.
Adoption depends on discipline: If you dont update it consistently, reporting becomes unreliable fast.
Cost vs. value risk : expensive, and without strong process ownership, it can turn into a glorified data-entry tool.
What problems is the product solving and how is that benefiting you?
Deal tracking & organization : Keeps all opportunities, contacts, and activities in one place, so I always know what to focus on, as a global company this helps with company memory as well
Forecasting & visibility : Lets me see pipeline health and expected revenue, helping me prioritize deals and plan next steps effectively.
Forecasting & visibility : Lets me see pipeline health and expected revenue, helping me prioritize deals and plan next steps effectively.
Ticketing Made Effortless for Smooth Day-to-Day Work
What do you like best about the product?
It’s excellent. Ticketing has never been this easy, and we’re able to handle our day-to-day tasks smoothly and without hassle.
What do you dislike about the product?
Nothing! Experience has been excellent. Would definitely recommend it to others if I had the opportunity.
What problems is the product solving and how is that benefiting you?
Ticketing. Solving cases.
The Best CRM for Keeping Track of Leads
What do you like best about the product?
I like that it keeps track of my leads, and I think it’s the best CRM out there. I also think its easy to use. I've never had training on it but am able to use the software effortlessly. I use it everyday.
What do you dislike about the product?
Nothing in particular. I still think Salesforce is the leader for sales teams.
What problems is the product solving and how is that benefiting you?
I have over 700 accounts or customers that I need to keep track of. Salesforce Sales Cloud helps me manage them, set reminders for follow-ups, and stay on top of my most important tasks.
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