Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Opportunity Display and Flexible Integrations
What do you like best about the product?
I really like how the app displays opps, and I also appreciate the integration options it offers with other tools.
What do you dislike about the product?
I’d like to have a link that takes me directly to our clients’ most recent agreement, instead of having to go into Opportunities every time.
What problems is the product solving and how is that benefiting you?
It saves me so much time when it comes to finding information about our clients. It also gives me a good idea of the other touchpoints someone else in the company has had with the same client.
Powerful CRM with Steep Learning Curve
What do you like best about the product?
I like how Salesforce Sales Cloud provides control and visibility over the sales process with everything connected, such as leads, accounts, opportunities, and activities, which helps in having the full context of a deal without needing to jump between tools. The customization and automation features stand out as they allow pipelines, fields, workflows, and approvals to be tailored to fit the sales team’s needs. Additionally, the reporting and dashboards turn complex sales data into clear, real-time insights. I also appreciate how well it scales, accommodating both small teams and larger, complex organizations, and adapts as processes mature. These aspects make it a powerful tool for sales alignment and focus.
What do you dislike about the product?
Even as a strong product, Salesforce Sales Cloud isn’t without its frustrations. The biggest drawback is complexity. It’s incredibly powerful, but that power comes with a steep learning curve, especially for new users or teams without a dedicated admin. Setup and customization can also be time-consuming. Getting workflows, reports, and dashboards just right often requires ongoing maintenance, and small changes can feel heavier than they should. Performance can occasionally lag as well, particularly in heavily customized orgs with lots of automation running in the background. Cost is another consideration. Licensing, add-ons, and advanced features can add up quickly, which may be overkill for smaller teams. Lastly, user experience could be more intuitive out of the box—without thoughtful configuration, it can feel cluttered and overwhelming rather than streamlined.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud organizes all sales data in one place, eliminating scattered information. It improves pipeline visibility and forecasting accuracy. Automation reduces wasted time on admin tasks, enhancing team accountability and alignment.
Easy, User-Friendly Salesforce That Simplifies and Structures Daily Work
What do you like best about the product?
I loved how easy and user friendly salesforce is once you are familiar with the tool. It simplifies a lot of work and helped to structure my day and tasks to do
What do you dislike about the product?
Although user friendly it might take a while to get used to all features and to tie it to everyday tasks and use
What problems is the product solving and how is that benefiting you?
Salesforce help me get a easy and working structure on my day to day work. It help track customers and follow ups to ensure close of Sales in a frequent and fluid manner
Seamless Navigation Across SFDC Cloud Accounts, Contacts, and Opps
What do you like best about the product?
Love being able to easily go from account/contact/opp/etc with SFDC cloud
What do you dislike about the product?
Honestly nothing - its never buggy, it always works great
What problems is the product solving and how is that benefiting you?
Being able to easily jump between my opps and my accounts
Easy to Use and Manage
What do you like best about the product?
It was easy to use and manage. But it was costly
What do you dislike about the product?
It was expensive so we ended up switching to Hubspot
What problems is the product solving and how is that benefiting you?
I am unsure - we no longer use Salesforce in my company
Still Learning Salesforce Sales Cloud: Early Impressions
What do you like best about the product?
I'm still new to the Salesforce Sales Cloud
What do you dislike about the product?
Still new and learning it. Not sure I would say I dislike anything right now.
What problems is the product solving and how is that benefiting you?
Centralized CRM for all leads, accounts, contacts, and opportunities; Real-time pipeline dashboards and forecasting tools
Clear, real-time view of where every deal stands; More accurate forecasting and fewer surprises at quarter-end;
Easier reporting for leadership and stakeholders
Clear, real-time view of where every deal stands; More accurate forecasting and fewer surprises at quarter-end;
Easier reporting for leadership and stakeholders
Transforms Sales with Smart Reminders and Seamless Digital Workspace
What do you like best about the product?
Most helpful thing that I found about Salesforce Sales Cloud is that just before we didn't used any such things, we used to forget when to call clients and also lost leads and now the best thing I got was it tells me who to call and when should we do a follow up, which deal will be going to close sooner and more than that it provides a smart digital office like setup for the sales team instead of creating and merging things from different sources at one place
What do you dislike about the product?
Some of the things that I don't like about it is when we have thousands of leads or a lot of activities, that is when it starts to lag while opening accounts and slowly loads records and reports take a lot of time to build and another thing is as we need regular customizations for products and have to add different integrations so after some years it becomes difficult to understand the system which makes that for even small changes and updates, we need consultants
What problems is the product solving and how is that benefiting you?
Some of the problems that Salesforce is actually solving are that earlier sales reports were mostly excel lies and managers had to rely on their gut feelings but after using salesforce sales cloud, you will get a real pipeline along with realtime conversion rate and another one is that finance teams need to know that how much of the revenue is coming and when will the cash arrive so in these cases salesforce sales cloud provides weighted pipelines and closing probabilities too which is helpful in production planning
Secure but Costly CRM with Setup Challenges
What do you like best about the product?
I like that Salesforce Sales Cloud is secure and trustworthy, which is important given our compliance needs in the health care space. It's helpful from a reporting perspective, especially for dealing with complex reporting structures with multiple datasets from different third parties. I appreciate the wealth of different Trailblazer-approved partners that support mid-market to mid-sized company needs, which is valuable because we don't have all the resources ourselves. In a comparison with another competitor, Salesforce was the only one that was acceptable for its security, stability, certifications, and compliance. While it may be a difficult tool to use, these features make Salesforce Sales Cloud valuable to us.
What do you dislike about the product?
I don't know that I love the product itself. There are a lot of functional gaps. It's really, really expensive, far too expensive for the value that we actually get out of it. It's also really just hard to use. It's hard to make changes, hard to do reports, and really hard to do anything. We had a big messy dataset and some issues, but we had to get third party help. There was always a catch, bug, or gotcha. Nothing was seamless or out of the box or WYSIWYG. Everything seemed to be a problem and took at least a week to get any sort of movement on. It's definitely not for the faint of heart. The initial setup was terrible and not easy at all. It was very difficult and there's very little help from Salesforce themselves for smaller companies. You're stuck going to a third party, and while there are a lot of them, it's quite expensive.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helpful for complex reporting structures and compliance issues. It's trustworthy with multiple datasets from different third parties.
Great for Tracking Leads, But Customization Can Be Confusing
What do you like best about the product?
I like it because I am able to keep up with my leads and sales cycle/deals!
What do you dislike about the product?
Salesforce is different based off the company I work with! this one I'm not a fan of because of the notes section. its kind of all over the place.
What problems is the product solving and how is that benefiting you?
its helping me stay on top of all of my prospects and leads. I handle over 500 accounts so this helps me organize them . Love using last activity date feature.
Streamlines Sales with Clear Customer Insights and Automation
What do you like best about the product?
Gives a single, clear view of customers while automating routine sales tasks - making it easier for you to stay organized and close deals faster.
What do you dislike about the product?
It can feel complex and heavy at times, with a steep learning curve and more features than you actually need for day-to-day selling.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered customer data, manual sales work, and limited visibility into the pipeline - benefiting you by keeping everything in one place, automating busywork, and giving you clearer insights so you can focus on closing deals faster and more predictably.
showing 1 - 10