Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive Agentic Features Backed by Extensive Training
What do you like best about the product?
The agentic features are comprehensive, and they’re very well supported by extensive training across all capabilities.
What do you dislike about the product?
Agentforce subscriptions require careful understanding and ongoing management, especially for organizations working within a tight budget.
What problems is the product solving and how is that benefiting you?
It has significantly improved our data quality while also reducing the amount of admin time required.
Easy to Work With, Excellent Training
What do you like best about the product?
it easy to work with it, love the training
What do you dislike about the product?
something has too much information, not properly
What problems is the product solving and how is that benefiting you?
It looks old need to be newer
Powerful AI Automation and Customization with Clear Sales Pipeline Visibility
What do you like best about the product?
What I like most about Agentforce Sales is its powerful AI-driven automation, strong customization options, and clear, end-to-end visibility into the sales pipeline. It enables sales teams to manage leads, opportunities, forecasting, and customer interactions more efficiently, while cutting down on manual work through intelligent automation and real-time insights.
What do you dislike about the product?
One thing I dislike about Agentforce Sales is that it can feel complex and overwhelming for new users because of its broad range of features and customization options. The platform also comes with a steep learning curve, and implementation or more advanced customization often requires technical expertise. On top of that, licensing, add-ons, and support costs can add up quickly and become expensive for smaller teams or organizations.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps address problems such as manual sales processes, scattered customer data, and inefficient lead tracking. It brings key information into one place, automates workflows, and offers AI-driven insights to support the sales team. As a result, it improves productivity, strengthens collaboration, and speeds up decision-making. Overall, it helps deliver better customer engagement while reducing manual effort throughout the sales and customer management process.
Accurate, Reliable Contact Info with a Smooth Experience
What do you like best about the product?
I will only say that it is accurate enough to rely somely in the contact info - I typically don't even have to verify the data with other engines. I don't want to share the other engines because you keep aking me leave reviews one after another without getting the reward; so I rather not get into details.
What do you dislike about the product?
Nothing - everyhting is running smothly. I wouldn't change anything
What problems is the product solving and how is that benefiting you?
Well, I am a Manager of an SDR team - in essence that's what we do - we search for leads and SQLS
Solid Single Source of Truth for Complex UK & EMEA Accounts
What do you like best about the product?
It’s a solid single source of truth... keeps track of complex UK and EMEA accounts without the usual faff.
The automation handles the routine admin... means I can focus on building proper relationships with brands instead of wasting time on manual data entry.
The reporting’s got real substance... makes it easy to analyse performance and forecast across different markets without any fluff.
The automation handles the routine admin... means I can focus on building proper relationships with brands instead of wasting time on manual data entry.
The reporting’s got real substance... makes it easy to analyse performance and forecast across different markets without any fluff.
What do you dislike about the product?
Sometimes the interface feels cluttered with features we just don't need... which can make simple tasks take a few more clicks than necessary.
What problems is the product solving and how is that benefiting you?
The main problem it’s solving is the sheer amount of manual admin that usually eats into a sales day... things like logging activity, updating opportunity stages, and digging for deal context
Using Salesforce for Nonprofit Grants Management
What do you like best about the product?
Simple, ease of use. No cost for nonprofits.
What do you dislike about the product?
Salesforce requires a basic understanding of CRMs. This is not as much a dislike as it is a learning curve challenge for users.
What problems is the product solving and how is that benefiting you?
Collecting and maintaining data on grants. This makes creating reports easier for us.
Unified Customer Data and Autonomous AI Agents That Boost Sales Productivity
What do you like best about the product?
Agentforce Sales excels at unifying customer data and automating the entire sales cycle. Users value its autonomous AI agents for lead qualification, intelligent workflow automation that reduces "busywork," and real-time, data-driven coaching. These features collectively drive higher productivity, faster deal cycles, and more personalized customer relationships.
What do you dislike about the product?
Commonly cited drawbacks of Agentforce Sales (formerly Salesforce Sales Cloud) include a steep and complex learning curve, high—and often unpredictable—consumption-based pricing, and a challenging implementation process. Users also frequently mention data privacy concerns, potential Al "hallucinations," and a loss of personal touch in customer interactions, which can make it harder to manage more complex situations.
What problems is the product solving and how is that benefiting you?
highlights critical problems such as high-volume manual tasks, slow lead response times, and inconsistent customer interactions. Deploying autonomous AI agents helps address these issues by automating routine work (for example, prospecting and scheduling), boosting productivity, improving lead scoring, and accelerating deal velocity.
Usable CRM with Integration Pros, Usability Cons
What do you like best about the product?
I like that Agentforce Sales works and offers lots of options for different data input. There are a lot of integration options that are especially valuable. It serves as our essential source of truth for everything customer-based, and it's very helpful to integrate it with tools like Pendo and ChurnZero. This integration helps us pull customer data into Agentforce Sales and provides an accurate picture of a customer's usage.
What do you dislike about the product?
Agentforce Sales is not intuitive to use in any way. It takes a long time for our new staff to understand how it works if they've never used it before. And, the integration language that they use is confusing. And their knowledge base surrounding it is incomplete. Salesforce takes a long time to set up, and even when it's fully set up, there's still a lot of customization that needs to be done in order to make it even somewhat user-friendly. We basically use Salesforce because it is the best of the bad CRM software universe
What problems is the product solving and how is that benefiting you?
Agentforce Sales gives us a central place to store all of our customer information, including subscription data and payments, and integrates with tools like Pendo and ChurnZero to provide an accurate picture of customer usage.
Simple, Intuitive UI with Comprehensive Dashboards and Reporting
What do you like best about the product?
The UI is simple and easy to navigate, and the dashboards and reporting are comprehensive and well organized. Easy integrations with other systems.
What do you dislike about the product?
It’s lagging when it comes to AI features, and it feels expensive for the ROI and overall value it provides.
What problems is the product solving and how is that benefiting you?
A sales CRM for managing leads and opportunities, serving as a single source of truth across all GTM motions.
Robust CRM for Volunteer Management with Minor Integration Hiccups
What do you like best about the product?
I like that Agentforce Sales pulls information from so many different places, making it quite versatile. The reports are easy to use for visually representing information, which is very helpful. The interface is easy to navigate around, and I find the search feature pretty great, enhancing the usability of the software.
What do you dislike about the product?
Sometimes information is housed in different places and can be hard to track down. An increased overlap of information and syncing data in different places would be helpful. Additionally, it was a steep learning curve for the initial setup.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to manage a ton of people in a personalized way, keeping all data in one place. It pulls information from different sources and has easy reports for visuals.
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