Agentforce Sales

What do you like best about the product?

I like the natural language interaction in Agentforce Sales. It allows sales users to interact with AI conversation instead of dealing with multiple screens. The initial setup was quick, making it easy to get started.

What do you dislike about the product?

I think Agentforce Sales could improve its lead context understanding. It needs to better interpret complex customer backgrounds and buying situations.

What problems is the product solving and how is that benefiting you?

I use Agentforce Sales to automate account research, solving the problem of scattered customer information. It’s beneficial because sales users can interact with AI conversation naturally instead of multiple screens.

What do you like best about the product?

The centralized infrastructure gives the team the peace of mind that the same data is shared and managed by the whole team. Also it offers features like email drafting and follow-ups, page customization and AI integration

What do you dislike about the product?

The price tag can be high. The tool itself needs ongoing training for a better administration and usage

What problems is the product solving and how is that benefiting you?

Centralized data, Automation and emailing follow ups

What do you like best about the product?

What I like best is the platform itself. If you are willing to learn how to use it properly—or employ someone who already does—it can do almost anything. Its breadth and flexibility are exceptional.

Unfortunately, however good the technology is, our experience has been undermined by the people and processes at Salesforce, particularly the Account Executives. Repeated changes of AE, inaccurate advice, poor handovers, provisioning and billing errors, and inadequate post-sale support have caused serious disruption. Salesforce has built an exceptionally capable platform, but its account management has made it unnecessarily difficult to use and trust.

What do you dislike about the product?

What I dislike most is not the functionality of Sales Cloud, but the experience of dealing with Salesforce. In roughly one year, we had four different Account Executives, poor handovers, repeatedly inaccurate commercial and technical advice, provisioning and billing errors, and slow or inadequate support.

These failures caused serious delays and disruption. Service Cloud activation was delayed by at least six months, products were provisioned in the wrong org or not provisioned in the required sandbox, and our entire Salesforce org was shut down three times while billing errors on Salesforce’s side were being resolved.

The commercial model appears focused on selling additional products, with very little ownership of what happens afterwards. It is a highly capable platform, but the lack of continuity, accountability and reliable post-sale support makes it unnecessarily difficult to trust Salesforce as a business-critical partner.

What problems is the product solving and how is that benefiting you?

Sales Cloud gives us one place to manage customer relationships, sales opportunities and commercial activity. It replaces fragmented spreadsheets and disconnected information with structured processes, clear ownership, complete activity histories, pipeline visibility and reporting.

But again, the problem is not the platform, it is the management of your account, their internal processes.

What do you like best about the product?

i like most in agentforce sales is brings customer information,sales information,and automation in one place

What do you dislike about the product?

It can be little bit difficult to learn at first,especially for new users and also some new features added to set up

What problems is the product solving and how is that benefiting you?

It helps me manage customers data,sales activites,and opportunity in one place.This saves time and easier to manage the sales

What do you like best about the product?

What I like most is how it keeps all customer and sales information in one place, making it much easier to manage leads, opportunities, and follow-ups. The reporting and dashboards provide a clear view of pipeline performance, and the automation features help reduce repetitive tasks so sales teams can spend more time building relationships and closing deals. I also like how customizable it is and how well it integrates with other tools, making it adaptable for different business needs.

What do you dislike about the product?

While Agentforce Sales is a powerful platform, it has a fairly steep learning curve, especially for new users. Some tasks can require multiple clicks or feel more complex than they need to be, and customizing workflows or reports often requires additional training or administrative support. It can also become expensive as businesses add more features or users.

What problems is the product solving and how is that benefiting you?

Agentforce Sales helps centralize customer information, track leads and opportunities, and automate repetitive sales tasks. This makes it easier to stay organized, collaborate across teams, and gain better visibility into the sales pipeline. The biggest benefit is spending less time on manual administrative work and more time focusing on customer relationships and closing deals.

What do you like best about the product?

Visibility into the full account/contact record — activity history, past touches, opportunity stage all in one place, so you're not prospecting blind. Integration ecosystem — plays well with other tools (data enrichment, dialers, marketing automation) even if the native sequencing tool isn't your favorite

What do you dislike about the product?

Sequence/cadence building feels clunkier — less intuitive than Outreach's step builder, fewer branching/automation options. Weaker engagement analytics — harder to see open/click/reply performance at a glance compared to Outreach's dashboards. We had a whole PSR as an org highlighting differences, basically - not a purpose built application for sales outreach and it shows.

What problems is the product solving and how is that benefiting you?

Single source of truth on accounts/contacts — no more guessing whether a prospect was already touched by another rep, or duplicating outreach

What do you like best about the product?

I like the better pipeline visibility provided by Agentforce Sales. The initial setup of the software was quick, and I find it helpful for supporting pipeline management by identifying at-risk deals and highlighting revenue. Furthermore, it improves forecast accuracy by analyzing CRM data and highlighting sales trends and pipeline risks.

What do you dislike about the product?

I don't like that integrating with non-Salesforce tools isn't simple enough and requires complex middleware, which can be frustrating.

What problems is the product solving and how is that benefiting you?

I find Agentforce Sales improves forecast accuracy by analyzing CRM data, identifying at-risk deals, and highlighting sales trends.

What do you like best about the product?

It has fantastic options for opportunities creation and requirements collection prior to project creation in TC

What do you dislike about the product?

Sometimes it’s very difficult to sync the data to and from with other integration applications like TC

What problems is the product solving and how is that benefiting you?

It helps to address the new queries and requirements to create opportunities

What do you like best about the product?

What i like best about AgentForces Sales is that it brings all customer information sales activities and reporting into single platform as an it manager having real time visibility into the sales pipeline and team performance help us make faster decisions the automation features also reduces manual work and improve overall efficiency

What do you dislike about the product?

The biggest challenge with Agentforce sales is its complexity as an it manger i have noticed that configuring advanced workflow and integrations oten requires dedicated resources

What problems is the product solving and how is that benefiting you?

Agentforce Sales is helping us address issues related to fragmented customer data inefficent workflow and limited visibility into sales performance the automation and analytics features have reduced administrative tasks and provided actionable insights allowing both the sales and it team to focus on strategic initiatives rather than manual processes

What do you like best about the product?

What I like most about Agentforce Sales is how it keeps everything in one place - leads, opportunities, contacts, and activities, so I don’t have to jump between tools. It also automates repetitive tasks, provides a clear view of the sales pipeline, and makes it easier for teams to collaborate while consistently tracking customer interactions. On top of that, the reporting and dashboards help me make better decisions faster.

What do you dislike about the product?

What I dislike is that it can feel overwhelming at first because there are so many features and settings to navigate. Some customisations also require technical knowledge, and the interface can be slow at times, especially when handling large amounts of data.

What problems is the product solving and how is that benefiting you?

Agentforce Sales helps us manage leads, contacts, opportunities, and customer interactions all in one place. It cuts down on manual work with automation, improves visibility into our pipeline, and makes it easier to track sales progress from start to finish.