Agentforce Sales

What do you like best about the product?

It's centralized customer information makes it easier to use

What do you dislike about the product?

It's expensive and complex to some degrees

What problems is the product solving and how is that benefiting you?

Manages customer and sales information making it easier for decision making

What do you like best about the product?

I like the automations and workflows in Agentforce Sales that help ensure no opportunities are missed, especially those close to closing or at risk. The full 360 customer view through the Sales Cloud is really beneficial. I also appreciate the reports and dashboards, which can be scheduled daily, weekly, or monthly, giving the executives and board a quick glance at the business status and allowing them to see any risky opportunities that need saving. Additionally, having access to Agentforce Sales on mobile is a big plus, as it lets me check everything I can on the desktop while on the go.

What do you dislike about the product?

The complexity of Agentforce Sales is quite overwhelming, particularly when it comes to creating workflows, as there's a significant learning curve involved. You have to learn flows and Apex, Salesforce's developer language, to create automations, which isn't easy for everyone. Troubleshooting workflows requires going into the debug logs and creating fault parts, adding to the difficulty. Although there are auditing tools to see changes made, the integration feels like it should be smoother and less trouble-prone.

What problems is the product solving and how is that benefiting you?

Agentforce Sales helps me bring prospects into CRM, create opportunities, automate follow-ups, and monitor at-risk prospects. The automations ensure no opportunity is missed, and I get a comprehensive view. Scheduled reports and dashboards keep our executives informed regularly.

What do you like best about the product?

It’s highly customizable, and it can store many different types of entities.

What do you dislike about the product?

Too complex to navigate, old fashioned UI

What problems is the product solving and how is that benefiting you?

Sales administration. Following potential and existing deals and customers

What do you like best about the product?

Keeps all my work in order and ip to date

What do you dislike about the product?

Nothing to dislike About salesforce at all

What problems is the product solving and how is that benefiting you?

Keeping all my clients details in place and nEver missing an imp meeting Or task to do

What do you like best about the product?

All about it especially ability to create own platform so hard to validate items faster

What do you dislike about the product?

LEX is slow especially custom pages so hence its

What problems is the product solving and how is that benefiting you?

Easy entry and tracking

What do you like best about the product?

Bundled pre-built agents accessible across surfaces with @ mentions - all in the direct workflow.

What do you dislike about the product?

We have had deployment issues with new agents and tooling them (Apex / MCP / Permissions).

What problems is the product solving and how is that benefiting you?

Automated partner updates delivered on a schedule, aggregating context from 3 systems and delivered in CRM core or Slack on the go.

What do you like best about the product?

It helps the business stay on track and hit its goals.

What do you dislike about the product?

Nothing in specific that I can think about

What problems is the product solving and how is that benefiting you?

Back when I m in Snapchat, it helped streamline the sales reps’ day-to-day workflows and made their daily tasks easier to manage.

What do you like best about the product?

I like that Agentforce Sales is easily configurable, which makes tailoring it to my needs straightforward. The seamless API integrations really work well, enabling smooth connectivity with other systems I use. The platform is also robust and helps to scale comfortably to handle high volumes, which is essential for my work. Additionally, the initial setup was simple, which helped in getting started quickly.

What do you dislike about the product?

I think it would be great if Agentforce Sales could improve by allowing more customer objects and creating report types from more than three objects. Also, having reports that are configurable and more flexible, like being able to generate data with SOQL queries, would be beneficial.

What problems is the product solving and how is that benefiting you?

I use Agentforce Sales for its robust platform that helps scale to volumes comfortably. It's easily configurable and offers seamless API integrations, making it flexible for our needs.

What do you like best about the product?

I like the full suite of products and the way they all work together. It also feels like things are moving toward fewer manual user inputs, with sales agents truly able to have an “assistant” while they work.

What do you dislike about the product?

Constantly increasing costs per user and confusing product packaging and permissions.

What problems is the product solving and how is that benefiting you?

Allowing users to work where they want. Not just in the SF UI.

What do you like best about the product?

Agentforce Sales provides low code tools and automations that outclass any other CRM I've used.

What do you dislike about the product?

One of the biggest issues we run into is with object assignments, especially for lightning record pages, is not being assigned by only record type. We'd like more ways to condense and get more usage out of assignments in the system.

What problems is the product solving and how is that benefiting you?

Sales currently solves our Sales pipeline issues, as well as is our primary method of handling customer service cases through email-to-case.