Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Product & Service Reviews
What do you like best about the product?
The platform is highly flexible, allowing you to create custom fields, objects, and workflows (often via "clicks, not code") to match your specific business needs.
What do you dislike about the product?
Standard customer service can be slow, with some users reporting that fast or effective help is often locked behind expensive premium plans.
What problems is the product solving and how is that benefiting you?
Scattered Data eliminates the "black hole" of leads by replacing disconnected spreadsheets and legacy systems with a single system of record
Powerful CRM with Great Integration but Pricy
What do you like best about the product?
I like the centralized dashboard that gives a complete view of leads, opportunities, and customer data in one place. The integration capability with other tools makes it easy to maintain consistent data across systems. Automation tools like workflows and approval processes save a lot of manual effort. I find the centralized dashboard extremely beneficial because it gives real-time visibility into leads, opportunities, and customer interactions without switching between multiple tools. Lastly, integration with other business tools ensures smooth data flow across departments. This reduces duplication, improves accuracy, and maintains consistency in customer records.
What do you dislike about the product?
The initial setup and customization can be complex, especially for small teams without dedicated Salesforce administrators. The pricing can be expensive for startups or small businesses, particularly when adding advanced features or multiple users. Performance may slow down slightly when handling very large datasets or heavily customized environments.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to centralize customer data, integrate tools, and automate tasks. It eliminates data scatter by centralizing leads and opportunities, minimizes follow-up delays, and enhances decision-making with real-time insights.
Comprehensive Yet User-Friendly with Seamless Integrations
What do you like best about the product?
I use Salesforce Sales Cloud as a turnkey solution for managing leads, customers, and revenue realization. I appreciate that I can accomplish everything I need within one platform. For a system that is quite complex, it's surprisingly easy to use. I also enjoy the automated integration features with Outlook and Teams. Additionally, I find it easy to develop my own custom reports.
What do you dislike about the product?
I would like an easy way to automatically send a sequence of follow up emails if a qualified lead is unresponsive to an initial email.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as a turnkey solution for managing leads, customers, and revenue. It simplifies my tasks, allowing me to do everything within one platform. I enjoy its ease of use, automated integrations with Outlook and Teams, and the ability to develop custom reports.
Great tool to Scaleup Business but demands expert implementation.
What do you like best about the product?
I liked the seamless integration of Salesforce Sales Cloud with tools "X", as it enabled automatic call logging and provided real-time visibility into telesales team activities during rapid scaling. Salesforce Sales Cloud integrates seamlessly as a dialer and conversation intelligence tool, logging call details like duration, talk time, and outcomes directly into Salesforce records, which eliminates the need for manual entry. This integration helps manage data from a large team, reducing the chaos of using Excel spreadsheets. Real-time dashboards provided insights, like revealing a 2% conversion uplift per extra talk minute, effectively turning it into a scalable revenue engine for high-volume sales growth.
What do you dislike about the product?
Salesforce Sales Cloud's high cost and complex setup were challenging for our company's rapid scaling. Manual data entry persisted in non-integrated areas, slowing high-volume teacher recruitment pipelines. Complex reporting joins across massive call datasets slowed actionable insights for daily 75k call interactions. Customization needed constant skilled admin support, diverting focus from core sales growth.
What problems is the product solving and how is that benefiting you?
I use Salesforce to transition our recruitment process from disorganized Excel sheets to a streamlined system. It efficiently manages high-volume leads and automatically logs every call, alleviating this burden from my team. This change has provided us with the visibility we were lacking and has transformed our telesales operations into a smooth and scalable process.
The enhanced reporting features allow us to analyze performance metrics in real-time, enabling data-driven decision-making. Overall, Salesforce has not only improved our efficiency but also empowered our team to focus more on relationship-building with candidates.
The enhanced reporting features allow us to analyze performance metrics in real-time, enabling data-driven decision-making. Overall, Salesforce has not only improved our efficiency but also empowered our team to focus more on relationship-building with candidates.
Best CRM Software
What do you like best about the product?
Using Salesforce sales cloud it is very easy to track project execution, customer sales, daily project activities, etc with its centralized platform, dashboard and reports. Also it's mobile use excess can allow to operate from anywhere and anytime.
What do you dislike about the product?
In Salesforce cloud, it's very challenging to work without proper guidance and training. We have observed that it becomes difficult to find out old items, reports and data.
What problems is the product solving and how is that benefiting you?
It's help us to improve coordination between teams to get better output. Also reduces follow ups so it's time saving for us and improve our productivity.
Very easy to use
What do you like best about the product?
The collaboration functionality between different departments and team members. I also appreciate how user friendly most of the UI is.
What do you dislike about the product?
Customized security and permission features make it hard to look up how to do certain things if features have been disabled. There is no indicator for what is disabled as a custom feature.
What problems is the product solving and how is that benefiting you?
Salesforce helps keep everything together in one place so we don't need to search around different accounts and programs in order to track tasks
Reliable CRM that improves sales visibility and productivity
What do you like best about the product?
What I like most about Salesforce Sales Cloud is how flexible and scalable it is for different sales processes. Once configured, it is easy for sales teams to use on a daily basis, with a clean interface, customizable layouts, and powerful dashboards that give quick visibility into pipeline and performance. The platform offers a wide range of features like automation, reporting, lead management, and AI-driven insights, all in one place. It also integrates smoothly with other Salesforce products and third-party tools, which makes implementation and ongoing usage much more efficient.
What do you dislike about the product?
The biggest challenges are complexity and cost. For new users, the learning curve can feel steep, especially when trying to use advanced features like automation and reporting. Licensing fees and add-on costs can also climb quickly as you need more capabilities. Even configurations that seem straightforward at first may still require technical expertise or admin support to set up correctly.
What problems is the product solving and how is that benefiting you?
Before using Salesforce Sales Cloud, we struggled with fragmented customer data, manual tracking of leads and opportunities, and limited visibility into our sales pipeline. Reporting was time-consuming and often inaccurate, which made forecasting and day-to-day decision-making difficult.
After implementing Salesforce Sales Cloud, all of our sales data is centralized in a single system with real-time visibility. We can now automate lead assignment, follow-ups, and other routine sales activities, which has significantly reduced manual effort. As a result, the sales team spends more time selling instead of constantly updating records, and managers can access accurate dashboards and forecasts instantly. Overall, this has improved collaboration, shortened sales cycles, and increased productivity, while saving several hours per week per user.
After implementing Salesforce Sales Cloud, all of our sales data is centralized in a single system with real-time visibility. We can now automate lead assignment, follow-ups, and other routine sales activities, which has significantly reduced manual effort. As a result, the sales team spends more time selling instead of constantly updating records, and managers can access accurate dashboards and forecasts instantly. Overall, this has improved collaboration, shortened sales cycles, and increased productivity, while saving several hours per week per user.
Empowered Client Interactions with Real-Time Efficiency
What do you like best about the product?
I really like the feature that allows us to communicate with clients through email while receiving real-time updates. It's helpful to receive client replies directly and get notifications about new interactions, as well as being able to view the last interaction history of the email. Switching from Avaya to the Salesforce softphone also proved to be more reliable. The initial setup of Salesforce Sales Cloud was very easy for us.
What do you dislike about the product?
none so far
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to document client interactions with real-time resolution. It helps me communicate with clients through email, receiving their replies directly and getting notified about new interactions and email history.
Flexible Automation That Scales for Any Business
What do you like best about the product?
1. Salesforce Sales Cloud is flexible and works well for small to large businesses.
2. The automation features reduce manual effort for task management, lead assignment, and workflow rules.
2. The automation features reduce manual effort for task management, lead assignment, and workflow rules.
What do you dislike about the product?
1. For the premium support, this feels a little expensive.
2. Sometimes, new users may find it difficult because there are so many features and options available.
2. Sometimes, new users may find it difficult because there are so many features and options available.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud uses automation to handle repetitive tasks such as lead assignment, workflow rules, task management, and contract generation. It also provides a 360-degree view of customers, which helps ensure that no leads are missed or lost.
Flexible, Robust CRM That Streamlines Lead Tracking and Automation
What do you like best about the product?
Salesforce Sales Cloud’s best thing is how flexible it is. It makes it easy to track every lead and check the different stages of a customer journey from a single platform. The automation also reduces manual effort by handling task reminders, email alerts, and workflows. Overall, it’s a very robust tool, and the friendly UI helps me get a good grasp of the entire system.
What do you dislike about the product?
1.There are many options and menus available, which can feel frustrating for first-time users. Because of this, some guidance is needed to better understand how the system works.
2. Sometimes it takes time to load page.
2. Sometimes it takes time to load page.
What problems is the product solving and how is that benefiting you?
There are multiple benefits to using Salesforce Sales Cloud. It keeps everything organized for me in a single system for each client, which makes it much easier to manage information in one place. I can also track each task and workflow in a simple, straightforward way.
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