Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Atlas Reasoning Engine Makes Agentforce Sales Feel Like a Powerful Leap Forward
What do you like best about the product?
I’ve spent a lot of time working within the ecosystem, and stepping into the Agentforce Sales era feels like a major pivot. The new “Atlas” reasoning engine is probably the most impressive piece, because it can actually work with unstructured data and draft outreach that doesn’t read like it was written by a robot. It’s a huge relief to have tools that can research a lead or summarize a thread without me having to build a dozen different flows just to make it happen.
That said, the platform is definitely getting more crowded. Between the constant rebranding and the added layers of AI architecture, it feels like there’s simply more to manage to keep everything running smoothly. The new credit-based pricing also adds another layer of stress, since you really have to watch how many “actions” your agents are taking so costs don’t spiral. It’s clearly a powerhouse for scaling, but you have to stay on your toes to keep up and master the new learning curve.
That said, the platform is definitely getting more crowded. Between the constant rebranding and the added layers of AI architecture, it feels like there’s simply more to manage to keep everything running smoothly. The new credit-based pricing also adds another layer of stress, since you really have to watch how many “actions” your agents are taking so costs don’t spiral. It’s clearly a powerhouse for scaling, but you have to stay on your toes to keep up and master the new learning curve.
What do you dislike about the product?
The biggest headache for me is how “Frankenstein” the platform is starting to feel. Between the constant rebranding and the layers of new AI architecture being bolted onto legacy features, there’s a lot of unnecessary noise to sift through just to get basic work done. It’s becoming increasingly complex to manage overall, and the learning curve to stay on top of every new update is getting pretty steep.
I’m also finding the new consumption-based pricing really frustrating. Instead of simply managing seats, I now have to think about the cost of every “agent action,” which makes it much harder to forecast a monthly budget with any confidence. Even though the automation is powerful, the combination of limited pricing transparency and the platform’s sheer technical weight can make it feel like expensive overkill for projects that used to be much more straightforward.
I’m also finding the new consumption-based pricing really frustrating. Instead of simply managing seats, I now have to think about the cost of every “agent action,” which makes it much harder to forecast a monthly budget with any confidence. Even though the automation is powerful, the combination of limited pricing transparency and the platform’s sheer technical weight can make it feel like expensive overkill for projects that used to be much more straightforward.
What problems is the product solving and how is that benefiting you?
The main issue this solves for me is moving away from rigid, manual automation. Rather than building complex flows for every small task, the autonomous agents can handle things like lead research and personalized outreach in a much more natural way. It saves me a huge amount of time on the admin side because the system can actually reason through the data instead of simply following a basic script.
The biggest benefit is that it feels like a force multiplier. It clears out the busywork so I can focus on higher-level strategy and on providing real value to stakeholders. Having everything integrated in one place also helps me keep context across what’s happening in other departments, which makes scaling operations a lot smoother.
The biggest benefit is that it feels like a force multiplier. It clears out the busywork so I can focus on higher-level strategy and on providing real value to stakeholders. Having everything integrated in one place also helps me keep context across what’s happening in other departments, which makes scaling operations a lot smoother.
Salesforce Streamlines Case Management, Reporting, and Team Collaboration
What do you like best about the product?
Salesforce has become a key part of my day-to-day work, especially for managing customer cases and keeping track of interactions. I use the case management view, activity tracking, and reporting tools regularly. Being able to customise my views and reports makes a big difference, as I can quickly get to the information I need without digging around.
It’s really improved my workflow by cutting down on manual work. Instead of tracking things across emails or spreadsheets, everything is in one place and updated in real time. The reporting tools in particular save me a lot of time each week, and the case history timeline makes it much easier to understand what’s already happened so I can respond faster.
One thing I didn’t expect was how much it helps with teamwork. It’s easy to loop in colleagues, leave updates, and keep everything visible within a case, which avoids duplicate work and speeds things up. Overall, it’s made things more organised and a lot more efficient.
It’s really improved my workflow by cutting down on manual work. Instead of tracking things across emails or spreadsheets, everything is in one place and updated in real time. The reporting tools in particular save me a lot of time each week, and the case history timeline makes it much easier to understand what’s already happened so I can respond faster.
One thing I didn’t expect was how much it helps with teamwork. It’s easy to loop in colleagues, leave updates, and keep everything visible within a case, which avoids duplicate work and speeds things up. Overall, it’s made things more organised and a lot more efficient.
What do you dislike about the product?
There are a few things I don’t like about Salesforce. It can feel quite slow at times, especially when loading cases or switching between tabs, which can be frustrating when you’re trying to move quickly. The interface can also feel a bit cluttered, and it’s not always obvious where certain settings or information are located without clicking around.
Another downside is the level of customisation — while it’s a strength, it can also make things confusing. Different teams can have slightly different setups, which sometimes makes it harder to follow processes or pick things up quickly. I’ve also found that some updates or changes take time to reflect, which can cause a bit of uncertainty.
Lastly, creating or adjusting reports isn’t always as straightforward as it could be. It can take a bit of trial and error to get exactly what you need, especially if you’re not using it every day.
Another downside is the level of customisation — while it’s a strength, it can also make things confusing. Different teams can have slightly different setups, which sometimes makes it harder to follow processes or pick things up quickly. I’ve also found that some updates or changes take time to reflect, which can cause a bit of uncertainty.
Lastly, creating or adjusting reports isn’t always as straightforward as it could be. It can take a bit of trial and error to get exactly what you need, especially if you’re not using it every day.
What problems is the product solving and how is that benefiting you?
There are a few things I don’t like about Salesforce. It can feel quite slow at times, especially when loading cases or switching between tabs, which can be frustrating when you’re trying to move quickly. The interface can also feel a bit cluttered, and it’s not always obvious where certain settings or information are located without clicking around.
Another downside is the level of customisation — while it’s a strength, it can also make things confusing. Different teams can have slightly different setups, which sometimes makes it harder to follow processes or pick things up quickly. I’ve also found that some updates or changes take time to reflect, which can cause a bit of uncertainty.
Lastly, creating or adjusting reports isn’t always as straightforward as it could be. It can take a bit of trial and error to get exactly what you need, especially if you’re not using it every day.
Another downside is the level of customisation — while it’s a strength, it can also make things confusing. Different teams can have slightly different setups, which sometimes makes it harder to follow processes or pick things up quickly. I’ve also found that some updates or changes take time to reflect, which can cause a bit of uncertainty.
Lastly, creating or adjusting reports isn’t always as straightforward as it could be. It can take a bit of trial and error to get exactly what you need, especially if you’re not using it every day.
AI-Powered Automation Meets a Complete CRM Ecosystem
What do you like best about the product?
I like how it brings together AI-powered automation and a complete CRM ecosystem in one platform.
What do you dislike about the product?
The platform can feel quite complex, especially during the initial setup and onboarding. Smaller teams, in particular, may need technical support to get everything configured properly.
What problems is the product solving and how is that benefiting you?
It solves a lot of manual tasks, like tracking leads, updating CRM records, following up, and generating reports. Now, with the AI integration, it has helped us a lot.
Effortlessly Easy and All-Encompassing
What do you like best about the product?
I like how easy it is to use Agentforce Sales (formerly Salesforce Sales Cloud). It makes life easier by having everything in one place. The initial setup was very easy, even though it was a long time ago.
What do you dislike about the product?
I have no dislikes
What problems is the product solving and how is that benefiting you?
Agentforce Sales makes life easier by having everything in one place. I use it to check updates, and find forms and info.
Amazing Platform with Powerful Automation and Customization
What do you like best about the product?
It’s an amazing platform that helps bring everything into one place, without making the workflow feel complicated. Most importantly, I like its automation features, which save a lot of manual effort—especially when managing multiple leads, follow-ups, and customer interactions. I also appreciate the customization options, because the team can adapt it to their own sales process instead of changing the way they work just to fit the software.
What do you dislike about the product?
For users who aren’t familiar with Salesforce products, it can feel a bit overwhelming at first. It offers a lot of features and customization options, so there’s definitely a learning curve before you get comfortable with it.
What problems is the product solving and how is that benefiting you?
It has basically resolved the problem of manual work in the sales process. Earlier, the sales team was spending a lot of time updating CRM records, preparing meeting notes, tracking follow-ups, and managing spreadsheets instead of actually selling. But once we started using Agentforce, it automated those repetitive tasks, which helps save time and keeps the data more accurate.
Comprehensive Agentic Features Backed by Extensive Training
What do you like best about the product?
The agentic features are comprehensive, and they’re very well supported by extensive training across all capabilities.
What do you dislike about the product?
Agentforce subscriptions require careful understanding and ongoing management, especially for organizations working within a tight budget.
What problems is the product solving and how is that benefiting you?
It has significantly improved our data quality while also reducing the amount of admin time required.
Easy to Work With, Excellent Training
What do you like best about the product?
it easy to work with it, love the training
What do you dislike about the product?
something has too much information, not properly
What problems is the product solving and how is that benefiting you?
It looks old need to be newer
Agentforce Sales Keeps Leads Organized with Game-Changing Pipeline Visibility
What do you like best about the product?
Honestly? The fact that it actually remembers everything so I don't have to!
The UI has gotten really clean — everything is where you'd expect it to be, and the dashboard feels intuitive once you get past the initial setup. Pipeline visibility is lowkey a game-changer.
The AI nudges are chef's kiss — it literally tells you which deals need attention before they go cold, like a smart co-worker who never takes a lunch break.
And the integrations? Seamlessly connects with Gmail, Slack, LinkedIn, and basically every tool we already use. No more copy-pasting between tabs — everything just talks to each other. In sales, that alone saves hours every week.
The UI has gotten really clean — everything is where you'd expect it to be, and the dashboard feels intuitive once you get past the initial setup. Pipeline visibility is lowkey a game-changer.
The AI nudges are chef's kiss — it literally tells you which deals need attention before they go cold, like a smart co-worker who never takes a lunch break.
And the integrations? Seamlessly connects with Gmail, Slack, LinkedIn, and basically every tool we already use. No more copy-pasting between tabs — everything just talks to each other. In sales, that alone saves hours every week.
What do you dislike about the product?
Honestly? The fact that it actually remembers everything so I don't have to!
The UI is surprisingly clean and intuitive — once you get past the setup, navigating the dashboard feels natural. Everything is where you'd expect it to be, and the pipeline view gives you that satisfying 'I have my life together' feeling.
Performance-wise, it handles large datasets and heavy pipelines without breaking a sweat — reports load fast, the system stays snappy even when the whole team is logged in and working at the same time. No frustrating lag when you need things done quickly.
The AI features are where it really shines though. It nudges you with things like 'hey, this deal's going cold, maybe follow up?' — like having a really organized co-worker who never forgets anything and never takes a lunch break.
And the integrations are just chef's kiss — Gmail, Slack, LinkedIn, WhatsApp, you name it. Everything connects smoothly so there's zero copy-pasting between tabs. No more living in 5 different tools at once. It just... flows.
Basically it turns the chaos of sales into something that almost feels manageable. And in sales, 'almost manageable' is basically a miracle.
The UI is surprisingly clean and intuitive — once you get past the setup, navigating the dashboard feels natural. Everything is where you'd expect it to be, and the pipeline view gives you that satisfying 'I have my life together' feeling.
Performance-wise, it handles large datasets and heavy pipelines without breaking a sweat — reports load fast, the system stays snappy even when the whole team is logged in and working at the same time. No frustrating lag when you need things done quickly.
The AI features are where it really shines though. It nudges you with things like 'hey, this deal's going cold, maybe follow up?' — like having a really organized co-worker who never forgets anything and never takes a lunch break.
And the integrations are just chef's kiss — Gmail, Slack, LinkedIn, WhatsApp, you name it. Everything connects smoothly so there's zero copy-pasting between tabs. No more living in 5 different tools at once. It just... flows.
Basically it turns the chaos of sales into something that almost feels manageable. And in sales, 'almost manageable' is basically a miracle.
What problems is the product solving and how is that benefiting you?
Honestly, it's solving the one problem every sales team secretly struggles with — organized chaos.
Before this, our process was basically vibes and sticky notes. Spreadsheets everywhere, follow-ups forgotten, deals falling through the cracks because nobody updated anything. Classic sales team stuff.
Here's what actually changed for us:
No more 'wait, where's that lead?' — Everything lives in one place now. The whole team is finally on the same page without endless 'any updates?' emails.
AI doing the heavy thinking — It tells you which deals are worth chasing and which are going cold. We stopped guessing and started actually prioritizing the right opportunities.
Integrations saving hours weekly — Because it connects with every tool we use, there's zero manual data entry. Information flows automatically, which means the team spends time selling, not copy-pasting.
Forecasting that actually makes sense — We went from gut-feeling numbers to real data-backed forecasts. Management started planning instead of guessing. Big difference.
ROI is real once you're past onboarding — Yes the setup takes effort and the pricing stings a little, but once the automations are running? The time saved on admin work alone justifies the cost.
Basically it turned our team from 'we're trying our best' to 'we actually know what we're doing' — and that feeling alone? Worth it.
Before this, our process was basically vibes and sticky notes. Spreadsheets everywhere, follow-ups forgotten, deals falling through the cracks because nobody updated anything. Classic sales team stuff.
Here's what actually changed for us:
No more 'wait, where's that lead?' — Everything lives in one place now. The whole team is finally on the same page without endless 'any updates?' emails.
AI doing the heavy thinking — It tells you which deals are worth chasing and which are going cold. We stopped guessing and started actually prioritizing the right opportunities.
Integrations saving hours weekly — Because it connects with every tool we use, there's zero manual data entry. Information flows automatically, which means the team spends time selling, not copy-pasting.
Forecasting that actually makes sense — We went from gut-feeling numbers to real data-backed forecasts. Management started planning instead of guessing. Big difference.
ROI is real once you're past onboarding — Yes the setup takes effort and the pricing stings a little, but once the automations are running? The time saved on admin work alone justifies the cost.
Basically it turned our team from 'we're trying our best' to 'we actually know what we're doing' — and that feeling alone? Worth it.
Powerful AI Automation and Customization with Clear Sales Pipeline Visibility
What do you like best about the product?
What I like most about Agentforce Sales is its powerful AI-driven automation, strong customization options, and clear, end-to-end visibility into the sales pipeline. It enables sales teams to manage leads, opportunities, forecasting, and customer interactions more efficiently, while cutting down on manual work through intelligent automation and real-time insights.
What do you dislike about the product?
One thing I dislike about Agentforce Sales is that it can feel complex and overwhelming for new users because of its broad range of features and customization options. The platform also comes with a steep learning curve, and implementation or more advanced customization often requires technical expertise. On top of that, licensing, add-ons, and support costs can add up quickly and become expensive for smaller teams or organizations.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps address problems such as manual sales processes, scattered customer data, and inefficient lead tracking. It brings key information into one place, automates workflows, and offers AI-driven insights to support the sales team. As a result, it improves productivity, strengthens collaboration, and speeds up decision-making. Overall, it helps deliver better customer engagement while reducing manual effort throughout the sales and customer management process.
Accurate, Reliable Contact Info with a Smooth Experience
What do you like best about the product?
I will only say that it is accurate enough to rely somely in the contact info - I typically don't even have to verify the data with other engines. I don't want to share the other engines because you keep aking me leave reviews one after another without getting the reward; so I rather not get into details.
What do you dislike about the product?
Nothing - everyhting is running smothly. I wouldn't change anything
What problems is the product solving and how is that benefiting you?
Well, I am a Manager of an SDR team - in essence that's what we do - we search for leads and SQLS
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