Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Sales Management with Powerful AI Insights
What do you like best about the product?
Salesforce Sales Cloud has really helped us manage our sales work in a clearer and more organized way. It lets us see the entire sales pipeline—from new leads to closed deals—all in one place. This makes it much easier to track progress and understand what our team is working on. We also like how flexible the system is. We can customize reports, dashboards, and fields, and we can automate many tasks that used to take extra time. This has helped reduce manual work and made our process more consistent. The AI insights are also very helpful. They show trends, highlight important deals, and help us make better decisions. Overall, Sales Cloud has improved our daily work, made our team more efficient, and helped us manage sales more effectively.
What do you dislike about the product?
Honestly, I don’t have any major dislikes about Salesforce Sales Cloud. It’s a strong and reliable platform that keeps getting better. There is a little learning curve, but Trailhead and the community make it easy to learn. Overall, I really appreciate how Salesforce continues to improve the product and make it more user-friendly.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has helped us solve many problems, especially around visibility and daily work. Before, it was hard to see what was happening in our sales pipeline or where deals were getting delayed. Now, we can clearly see every stage in real time, which makes forecasting easier and helps us plan better. It also saves us a lot of time by automating tasks like reminders, follow-ups, and approvals. This means our team can spend more time talking to customers instead of doing manual work. Reporting is also much easier—we can quickly check performance and find areas that need improvement.Overall, Sales Cloud has made our work faster, more organized, and more data-driven, which has helped increase our sales productivity.
Effortless Lead Generation and Intuitive Order Management
What do you like best about the product?
Lead generation and conversion is smooth.
Also order management and objects used are very easier to use.
Also order management and objects used are very easier to use.
What do you dislike about the product?
I saw product is named as product2 in back end making it bit confusing .
What problems is the product solving and how is that benefiting you?
Order management is very nice and helps in business processes .
Effortless to Use with an Intuitive Interface
What do you like best about the product?
Ease of use and intuitive UI with great single pane of glass
What do you dislike about the product?
Cost associated wish there were better price breaks.
What problems is the product solving and how is that benefiting you?
I did wish reporting would be easier to work with where you could just speak to what you were wanting it to do versus all the fliter logic that Revops setup
Automated Sales Cycle Insights with Easy Setup
What do you like best about the product?
I like the automations and the magnified view of the sales cycle from initial onboarding to the invoice journey. The initial setup of Salesforce Sales Cloud was very easy.
What do you dislike about the product?
I feel that the quotes process in Salesforce Sales Cloud could be easier. It's currently generated on the opportunity itself, but the business also needs the ability to generate it directly on the contact or account before qualifying the deal.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for application development, benefiting from automations and a detailed sales cycle view, solving issues with the sales cycle.
Intuitive and Powerful Lead Management Tool
What do you like best about the product?
I like the great UI experience of Salesforce Sales Cloud, which offers easy functionalities combined with AI features for creating emails and finding records. The Lead Score and Opportunity Score features are also really helpful, providing great closing numbers to close deals effectively. The initial setup was perfectly easy for me, especially with the Role Set Up, Custom Profiles, and Validation Rules. The Lead Assignment rule with the Round Robin feature worked well for configuring Sales Cloud.
What do you dislike about the product?
Salesforce Marketing Cloud License is a little expensive in terms of having them compared to other products like HubSpot, Marketing Plus and Influ2 which are cheaper in price.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps with lead management, opportunity tracking, and task alignment. I appreciate the great UI with easy functionalities and AI features that assist in creating emails and finding records. Lead Score and Opportunity Score help in closing deals effectively.
Custom Dashboards and Integrations Make Salesforce Sales Cloud Stand Out
What do you like best about the product?
What I like about Salesforce Sales Cloud is the fact that there are various custom dashboard views, filters for pulling reports and third party integrations available.
What do you dislike about the product?
Nothing notable to dislike regarding this platform.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the key issue of consolidating all of our customer contact information, contracts and potentials. Having all of this on a single platform helps in improving Sales and Revenue operations effectively
Unmatched Power and Flexibility for Customer Management
What do you like best about the product?
The upsides of Salesforce Cloud include a unified platform for customer lifecycle management, robust customization and scalability, deep AI & analytics (Einstein), massive integration capabilities (AppExchange), improved team productivity, enhanced customer engagement, and automated workflows, all leading to better data-driven decisions and increased revenue, with benefits like Sales Cloud's pipeline management and Service Cloud's unified agent console making it powerful for sales, service, and marketing.
What do you dislike about the product?
The main downsides of Salesforce Cloud are its high costs (licensing, implementation, add-ons), steep learning curve & complexity for users and admins, integration challenges with other systems, need for technical expertise for customization, potential for slow support, and reliance on internet. Other issues include data storage limits, complex data visualization, and poor user adoption due to its overwhelming features for simpler needs, making it less ideal for small businesses.
What problems is the product solving and how is that benefiting you?
Salesforce Cloud offers benefits like a 360-degree customer view, streamlined sales/service processes, improved efficiency via automation (AI), enhanced collaboration, real-time analytics for better decisions, and scalability for growth, all from a secure, accessible cloud platform, leading to increased revenue, better customer experiences, and reduced operational costs.
Simplicity at Its Best
What do you like best about the product?
I like it because all the ecosystem it has behind it.
What do you dislike about the product?
As I am not employee of any company, I need to pay after 30 days of using it. I would like to have a free section where I can practice.
What problems is the product solving and how is that benefiting you?
I am using it to practice with the CRM. I found it easy to use and great features.
Perfect for Sales, 360 customer view that leads to your organization Success
What do you like best about the product?
Very powerful tool that enables and empowers our team to do our day to day sales business. In a centralized location with all customer information, it gives us a lense that no other tool.
We have multiple clouds, service cloud, marketing cloud and that provide us with a full 360 on our customers. We are informed of our client interactions, needs, leads and opportunities.
With Sales Cloud we have became a more productive company, efficient and has helped us reach our targets.
We use Sales cloud daily, and many team members at least 3-5 times a week. With a great amount of features and AI, it has been an excellent tool. WIth all the AI and agentforce coming up we have leveraged Coach Sales, AI insights and summarize.
Support and community and articles are of a plenty, really like the slack Salesblazer community where I can ask peers for assistance, gain insights and share tips and tricks
We have multiple clouds, service cloud, marketing cloud and that provide us with a full 360 on our customers. We are informed of our client interactions, needs, leads and opportunities.
With Sales Cloud we have became a more productive company, efficient and has helped us reach our targets.
We use Sales cloud daily, and many team members at least 3-5 times a week. With a great amount of features and AI, it has been an excellent tool. WIth all the AI and agentforce coming up we have leveraged Coach Sales, AI insights and summarize.
Support and community and articles are of a plenty, really like the slack Salesblazer community where I can ask peers for assistance, gain insights and share tips and tricks
What do you dislike about the product?
Salesforce Sales Cloud is a great tool and lots can be done. From a user perspective can be at times hard to pick up, but once in the flow is excellent. I noticed a lot of emphasis on improving workflows, UI/UX and has been great. With browser extension, mobile apps and so on.
From an Admin side there is work to be done, but pays off in the long term for sure. Lastly, with tools with great features and constant updates it requires release management and staying on top of things, however, worth it. Do consider a learning curve and the size of your organization.
From an Admin side there is work to be done, but pays off in the long term for sure. Lastly, with tools with great features and constant updates it requires release management and staying on top of things, however, worth it. Do consider a learning curve and the size of your organization.
What problems is the product solving and how is that benefiting you?
For our organization has been super helpful with breaking silos, barriers to entry of market as well as loosing opportunities, leads and critical client information. Everyone in the organization can place information on the customer that would benefit us all and give us as close and truly a customer 360.
All-in-One Platform for Seamless Collaboration and Customer Success
What do you like best about the product?
Salesforce is our one stop shop and hub for all our prospect, customers, opportunities and future sales. Great platform for team working, collaboration and customer success. Truly enjoy how all the information is one place, avoiding silos, and missing opportunities. Also, appreciate the cross-functional team empowerment it provides. Our organization uses Salesforce Cloud every day, and other team members frequency of use would be if not daily 3-4 times a week.
Ease of use after some time of learning and experience. Great tutorials and hands on training at trailhead and fantastic communities in slack and in trailhead as well. Lots of sessions, webinars and folks willing to help and support you along the way with great support team and many help articles. Now with Agentforce automations are great, easier and many out of the box. Top tier CRM platform with ease of integration to multiple tools, not only Salesforce, but many more with their vast ecosystem.
Ease of use after some time of learning and experience. Great tutorials and hands on training at trailhead and fantastic communities in slack and in trailhead as well. Lots of sessions, webinars and folks willing to help and support you along the way with great support team and many help articles. Now with Agentforce automations are great, easier and many out of the box. Top tier CRM platform with ease of integration to multiple tools, not only Salesforce, but many more with their vast ecosystem.
What do you dislike about the product?
As a powerful tool, with lots of bells and whistles it can be a bit intimidating at first. However, the new releases have made the use of the application much easier, browser extension tab, mobile apps, and a flexibility of interfaces that admins can create for specific roles and personas.
One thing as you evaluate for your CRM and collecting data is to make sure you have good data governance and take care of any duplicates.
One thing as you evaluate for your CRM and collecting data is to make sure you have good data governance and take care of any duplicates.
What problems is the product solving and how is that benefiting you?
One place for all customer information, clear pipeline visibility, opportunity tracking, better collaboration across teams, from sales, to pre-sales, to CSM to support as well. All information in one place enables the true 360 of a customer facilitating the relationship and enabling true partnerships and success.
Provides standard processes, takes down silos, and no opportunities and sales are lost since all information lives in Salesforce.
Enter automations, from there a lot of things can be done, from reminders, data validations, sales coaching with AI, leveraging Agentforce for amazing business efficiency and customer care. All of this cuts down admin work and increase exponentially the customer succes.
Provides standard processes, takes down silos, and no opportunities and sales are lost since all information lives in Salesforce.
Enter automations, from there a lot of things can be done, from reminders, data validations, sales coaching with AI, leveraging Agentforce for amazing business efficiency and customer care. All of this cuts down admin work and increase exponentially the customer succes.
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