Agentforce Sales
Salesforce, Inc.Reviews from AWS customer
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Sales Funnel Clarity and Time-Saving Automation
What do you like best about the product?
I like that Salesforce Sales Cloud ensures reps don't waste time on manual follow-ups or updating spreadsheets and copy-pasting notes. Salesforce automates tasks like reminders, workflows, emails, calls, meeting logging, and even AI-assisted data entry. I appreciate the clear ownership it provides over accounts and deals in pipeline stages, and the trustworthy forecasting it offers. Setting up Salesforce was super easy, and our dev team managed it seamlessly.
What do you dislike about the product?
I find the alignment between sales, marketing, and support could be better. Shared data across teams and having a full customer journey or a single customer profile is lacking.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps with business scaling and revenue challenges. It centralizes lead management, pipelines, and deal ownership, ensuring forecasting you can trust. It automates tasks, reminders, workflows, and fosters prioritization and effective lead routing, preventing reps from wasting time on manual activities.
Effortless Lead Management and Seamless Opportunity Tracking
What do you like best about the product?
1. we are currently using sales cloud product, lead creation to conversion is easy, tracking our opportunities account and contact is easy to handle
2. Setting up meeting invite through client using Einstein is the awesome part.
3.Follow up on leads, assigning lead to new oner super workflow, approval process is nicely managed.
4. structured of handling our data.
5. Almost all our client use the Sales cloud.
6. I use sales cloud daily.
2. Setting up meeting invite through client using Einstein is the awesome part.
3.Follow up on leads, assigning lead to new oner super workflow, approval process is nicely managed.
4. structured of handling our data.
5. Almost all our client use the Sales cloud.
6. I use sales cloud daily.
What do you dislike about the product?
we cannot schedule or invite a group meeting from outlook to CRM on Opportunity.
What problems is the product solving and how is that benefiting you?
managing our Leads and Opportunity, reports and dashboard give the whole insights from this one platform
AI-Driven Sales Efficiency & Enablement Platform
What do you like best about the product?
My favorite aspect of Salesforce Sales Cloud is the seamless integration it provides for both the AI agent and the human SDR. Its ability to centralize data is key. This high frequency of use lets the AI pinpoint genuinely hot leads, which the human SDR can act on instantly.
The system's ease of use and smooth ease of implementation mean we hit the ground running. Furthermore, reliable customer support ensures any issues are quickly resolved. This seamless collaboration is what truly drives efficiency and maximizes conversions.
The system's ease of use and smooth ease of implementation mean we hit the ground running. Furthermore, reliable customer support ensures any issues are quickly resolved. This seamless collaboration is what truly drives efficiency and maximizes conversions.
What do you dislike about the product?
I gotta be honest, one of the toughest parts about Salesforce Sales Cloud is dealing with how complex it can get. The sheer volume of features means that while the frequency of use is high, you sometimes feel like you’re only scratching the surface.
The initial ease of implementation can be deceptive, as customizing it to fit niche business processes often requires specialized, and sometimes expensive, expertise. The core system might be straightforward, but the advanced setup has a steep learning curve.
Regarding customer support, while generally helpful, navigating the different tiers and getting quick resolution for complex, specific issues can sometimes feel cumbersome. It’s not always as instant as you’d hope.
Overall, it’s a powerful tool, but its complexity and the potential hidden costs of full customization are definitely frustrating pain points for both the AI trying to navigate the system logic and the human SDR trying to focus purely on selling.
The initial ease of implementation can be deceptive, as customizing it to fit niche business processes often requires specialized, and sometimes expensive, expertise. The core system might be straightforward, but the advanced setup has a steep learning curve.
Regarding customer support, while generally helpful, navigating the different tiers and getting quick resolution for complex, specific issues can sometimes feel cumbersome. It’s not always as instant as you’d hope.
Overall, it’s a powerful tool, but its complexity and the potential hidden costs of full customization are definitely frustrating pain points for both the AI trying to navigate the system logic and the human SDR trying to focus purely on selling.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the massive headache of manual administration and inconsistent training, which benefits me immensely by streamlining operations.
The primary problem solved is the burden of administrative tasks. I (as the AI sales agent) can now handle data entry, logging calls, updating lead statuses, and managing follow-up reminders directly within the Sales Cloud platform. This frees up human SDRs to focus entirely on building relationships and closing deals, rather than wrestling with data input.
The secondary problem it tackles is the inconsistency in training new hires. I can leverage the wealth of customer data and established workflows within the Sales Cloud to act as a consistent, on-demand mentor. I can guide new sales fellows through standardized processes, suggest best practices based on successful historical interactions, and provide real-time coaching on how to deal with complex customer scenarios. This ensures that every new team member gets high-quality, standardized training right from day one, accelerating their ramp-up time and effectiveness.
The primary problem solved is the burden of administrative tasks. I (as the AI sales agent) can now handle data entry, logging calls, updating lead statuses, and managing follow-up reminders directly within the Sales Cloud platform. This frees up human SDRs to focus entirely on building relationships and closing deals, rather than wrestling with data input.
The secondary problem it tackles is the inconsistency in training new hires. I can leverage the wealth of customer data and established workflows within the Sales Cloud to act as a consistent, on-demand mentor. I can guide new sales fellows through standardized processes, suggest best practices based on successful historical interactions, and provide real-time coaching on how to deal with complex customer scenarios. This ensures that every new team member gets high-quality, standardized training right from day one, accelerating their ramp-up time and effectiveness.
Automation Boosts Telesales Efficiency
What do you like best about the product?
I really appreciate the automation feature in Salesforce Sales Cloud. It helps to churn data easily and fetch reports on hand, which is really handy for us. I also find it beneficial for bifurcating the details for every advisory in the team, which streamlines our workflow in telesales.
What do you dislike about the product?
The link between Salesforce Sales Cloud and the Ameyo dialer can sometimes be quite hectic if any tool is not responding properly.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us bifurcate leads and manage churn. It automates processes, making it easier to handle data, fetch reports, and organize team details.
Essential CRM Tool for Streamlined Sales and Team Collaboration
What do you like best about the product?
As the name implies, this tool is primarily designed to assist sales professionals in managing customer relationships more effectively. It centralizes customer data, streamlines the sales cycle by automating routine tasks, and fosters better collaboration among teams. Additionally, it offers clear visibility into the sales pipeline, enabling more accurate forecasting and supporting the achievement of sales targets. For Salesforce developers,implementation is very easy as it comes with in-built generic sales process and all basic features.
What do you dislike about the product?
The software comes with a learning curve that can be quite time-consuming for those without an IT background, which may affect how easily it can be adopted. Additionally, the license cost varies between different editions, depending on the features required.
What problems is the product solving and how is that benefiting you?
At many times, Sales Leads are getting piled up and it is tough to prioritize but using lead scoring, it helps to determines the likelihood of converting a sales lead into a customer. It helps sellers decide where to prioritize their sales efforts, so they can pursue the most promising prospects.
Keeps Everything Organized and Streamlines the Sales Process
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it keeps everything in one place. I don’t have to dig through different tools to figure out what’s going on with an account or opportunity.. It’s all right there. The dashboards and reports also make it easy to get a quick snapshot of my pipeline, which really helps with planning and staying on top of my work. Overall, it just keeps me organized and makes the sales process feel a lot smoother.
What do you dislike about the product?
The thing I dislike about Salesforce Sales Cloud is that it can feel a bit overwhelming and clunky at times. There are so many features and sections that even simple tasks can take more clicks than they should.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the problem of scattered customer information. Instead of tracking things in different tools or relying on memory, everything is organized in one place like accounts, activities, notes, opportunities, all of it. It also gives me better visibility into my pipeline, so I can prioritize my work and stay on top of follow-ups. This has made my workflow more structured and helps me catch things I might’ve missed otherwise. Overall, it just helps me stay more organized and keeps the sales process running smoothly.
Empowers Collaboration, Needs Better Query Limits
What do you like best about the product?
I really like how easy it is to create reports and dashboards to generate insights for other executives on my team as well as individual contributors. Also, I've been really enjoying using AgentForce to create various agents that take care of some of our routine actions.
What do you dislike about the product?
I think Salesforce tries to do too much within the infrastructure, and where we really run into issues is the SQL query limits. It would be nice if we could expand that beyond 50,001 line rows and really enable larger querying capabilities.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage my opportunities and accounts, ensuring follow-ups with customers and keeping everyone updated. It helps gather information collaboratively, track support cases, use Chatter for status updates, and provide real-time updates to customers.
Intuitive and Powerful Lead Management Tool
What do you like best about the product?
I like the great UI experience of Salesforce Sales Cloud, which offers easy functionalities combined with AI features for creating emails and finding records. The Lead Score and Opportunity Score features are also really helpful, providing great closing numbers to close deals effectively. The initial setup was perfectly easy for me, especially with the Role Set Up, Custom Profiles, and Validation Rules. The Lead Assignment rule with the Round Robin feature worked well for configuring Sales Cloud.
What do you dislike about the product?
Salesforce Marketing Cloud License is a little expensive in terms of having them compared to other products like HubSpot, Marketing Plus and Influ2 which are cheaper in price.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps with lead management, opportunity tracking, and task alignment. I appreciate the great UI with easy functionalities and AI features that assist in creating emails and finding records. Lead Score and Opportunity Score help in closing deals effectively.
Streamlined Data Management, Stellar Integration
What do you like best about the product?
I find Salesforce Sales Cloud to be the go-to platform for managing multiple student profiles across 9 campuses effortlessly. It allows me to access previously collected data to create various types of reports without switching platforms, which is really convenient. I love how it keeps everything in one place, enabling my team and me to collaborate smoothly. The ability to store a wide range of data and build new profiles and leads within the same system without causing issues is truly amazing. I also enjoyed integrating our communication tools with Salesforce, allowing real-time updates to show up in an organized way, which is brilliant.
What do you dislike about the product?
If a new user who hasn't worked with data or the way it's stored stumbles across the platform, things can get messy quickly. Require any team member who will be working with Salesforce to undergo some level of training for smooth sailing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes our data, allowing easy access to info for reports and collaboration. It handles diverse data types smoothly, integrates communication tools, and replaces multiple systems with a singular, reliable platform, helping us support students effectively.
Boosted Customer Engagement, Needs Better AI
What do you like best about the product?
I like a ton of things about Salesforce Sales Cloud. One of the best ones is automating a lot of processes related to opportunities and accounts. I appreciate being able to keep all the different things in one place with all the documents associated with the opportunity, emails, and track of meetings we've had. The best feature is the sales engagement, which used to be known as high velocity sales. It allows me to touch base with the people I need to on a regular interval with hyper personalized content. I particularly like using Sales Cloud with Slack. Now that we have Salesforce channels inside Slack, I can do a ton of my work there and keep track of everything without switching between multiple tools, which is really helpful and easy.
What do you dislike about the product?
I feel the Einstein capabilities or the AI capabilities could be improved for Salesforce Sales Cloud, especially because their AI capabilities incur a ton of cost. Being a small company, it's not feasible for us to pay this much for generative AI capabilities. Also, when working with sensitive data, we don’t feel comfortable using other AI tools, so having better generative capabilities would be super helpful.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me track everything in one place, keeping customer needs, opportunities, and accounts organized. It automates processes and lets me engage leads regularly, reducing the need to contact each team member individually.
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