Agentforce Sales
Salesforce, Inc.Reviews from AWS customer
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Exceptional Collaboration and Real-Time Updates with Salesforce Chatter
What do you like best about the product?
The collaboration tools in salesforce chatter allows my collegues to communicate and share information on customers account where action is required. Additionally, it allows me to follow up with escalated cases, accounts, and tasks in real time.
What do you dislike about the product?
The glishes at time cannot be cleared while you have a customer online.
What problems is the product solving and how is that benefiting you?
Salesforce helps to handle inbound requests more efficiently and even when volumes are high. Plus, if a customer needs to escalate, you already have context, making the whole interaction smoother. ,You can check status updates, or provide resolutions whether and it provides easier collaboration with my colleagues, keeping everyone on the same page about customer issues and prioritize cases effectively, ensuring that nothing gets missed.
Unmatched Power and Flexibility for Customer Management
What do you like best about the product?
The upsides of Salesforce Cloud include a unified platform for customer lifecycle management, robust customization and scalability, deep AI & analytics (Einstein), massive integration capabilities (AppExchange), improved team productivity, enhanced customer engagement, and automated workflows, all leading to better data-driven decisions and increased revenue, with benefits like Sales Cloud's pipeline management and Service Cloud's unified agent console making it powerful for sales, service, and marketing.
What do you dislike about the product?
The main downsides of Salesforce Cloud are its high costs (licensing, implementation, add-ons), steep learning curve & complexity for users and admins, integration challenges with other systems, need for technical expertise for customization, potential for slow support, and reliance on internet. Other issues include data storage limits, complex data visualization, and poor user adoption due to its overwhelming features for simpler needs, making it less ideal for small businesses.
What problems is the product solving and how is that benefiting you?
Salesforce Cloud offers benefits like a 360-degree customer view, streamlined sales/service processes, improved efficiency via automation (AI), enhanced collaboration, real-time analytics for better decisions, and scalability for growth, all from a secure, accessible cloud platform, leading to increased revenue, better customer experiences, and reduced operational costs.
For growing businesses, it’s easier to scale operations without switching software
What do you like best about the product?
All-in-one sales platform — Sales Cloud brings together lead management, opportunity tracking, account management, quoting, forecasting, analytics, and performance tracking into a single unified system. No need to juggle multiple separate tools or spreadsheets.
Also Automation that saves time and reduces manual work — It automates repetitive tasks (data entry, logging calls/emails, pipeline updates, lead routing), letting sales teams spend more time selling and less time on admin
Also Automation that saves time and reduces manual work — It automates repetitive tasks (data entry, logging calls/emails, pipeline updates, lead routing), letting sales teams spend more time selling and less time on admin
What do you dislike about the product?
High cost — The licensing, add-ons, customization, and ongoing maintenance can be expensive. For small businesses or companies with tight budgets, this makes it hard to justify
What problems is the product solving and how is that benefiting you?
Scattered data and fragmented tools: Many teams end up using spreadsheets, emails, separate apps for leads, contacts, quotes, follow-ups — causing data silos, duplication, confusion over who owns which lead or deal
User-Friendly and Efficient Platform for All Skill Levels
What do you like best about the product?
I can say that Salesforce Sales Cloud is a useful tool. Although we are not very tech-savvy, we find this tool easy to navigate. It allows us to quickly locate the information we need.
What do you dislike about the product?
To be honest, I don't really have any complaints. Occasionally, it takes a while to load, but I think that's probably due to my internet connection. Overall, I find Salesforce to be a good platform.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has made it much easier for me to find the account information of specific members. Whenever a caller has questions about claims or benefits, I can quickly access and locate the necessary details. This tool truly simplifies my work and makes my daily tasks feel much lighter.
Simplicity at Its Best
What do you like best about the product?
I like it because all the ecosystem it has behind it.
What do you dislike about the product?
As I am not employee of any company, I need to pay after 30 days of using it. I would like to have a free section where I can practice.
What problems is the product solving and how is that benefiting you?
I am using it to practice with the CRM. I found it easy to use and great features.
Perfect for Sales, 360 customer view that leads to your organization Success
What do you like best about the product?
Very powerful tool that enables and empowers our team to do our day to day sales business. In a centralized location with all customer information, it gives us a lense that no other tool.
We have multiple clouds, service cloud, marketing cloud and that provide us with a full 360 on our customers. We are informed of our client interactions, needs, leads and opportunities.
With Sales Cloud we have became a more productive company, efficient and has helped us reach our targets.
We use Sales cloud daily, and many team members at least 3-5 times a week. With a great amount of features and AI, it has been an excellent tool. WIth all the AI and agentforce coming up we have leveraged Coach Sales, AI insights and summarize.
Support and community and articles are of a plenty, really like the slack Salesblazer community where I can ask peers for assistance, gain insights and share tips and tricks
We have multiple clouds, service cloud, marketing cloud and that provide us with a full 360 on our customers. We are informed of our client interactions, needs, leads and opportunities.
With Sales Cloud we have became a more productive company, efficient and has helped us reach our targets.
We use Sales cloud daily, and many team members at least 3-5 times a week. With a great amount of features and AI, it has been an excellent tool. WIth all the AI and agentforce coming up we have leveraged Coach Sales, AI insights and summarize.
Support and community and articles are of a plenty, really like the slack Salesblazer community where I can ask peers for assistance, gain insights and share tips and tricks
What do you dislike about the product?
Salesforce Sales Cloud is a great tool and lots can be done. From a user perspective can be at times hard to pick up, but once in the flow is excellent. I noticed a lot of emphasis on improving workflows, UI/UX and has been great. With browser extension, mobile apps and so on.
From an Admin side there is work to be done, but pays off in the long term for sure. Lastly, with tools with great features and constant updates it requires release management and staying on top of things, however, worth it. Do consider a learning curve and the size of your organization.
From an Admin side there is work to be done, but pays off in the long term for sure. Lastly, with tools with great features and constant updates it requires release management and staying on top of things, however, worth it. Do consider a learning curve and the size of your organization.
What problems is the product solving and how is that benefiting you?
For our organization has been super helpful with breaking silos, barriers to entry of market as well as loosing opportunities, leads and critical client information. Everyone in the organization can place information on the customer that would benefit us all and give us as close and truly a customer 360.
All-in-One Platform for Seamless Collaboration and Customer Success
What do you like best about the product?
Salesforce is our one stop shop and hub for all our prospect, customers, opportunities and future sales. Great platform for team working, collaboration and customer success. Truly enjoy how all the information is one place, avoiding silos, and missing opportunities. Also, appreciate the cross-functional team empowerment it provides. Our organization uses Salesforce Cloud every day, and other team members frequency of use would be if not daily 3-4 times a week.
Ease of use after some time of learning and experience. Great tutorials and hands on training at trailhead and fantastic communities in slack and in trailhead as well. Lots of sessions, webinars and folks willing to help and support you along the way with great support team and many help articles. Now with Agentforce automations are great, easier and many out of the box. Top tier CRM platform with ease of integration to multiple tools, not only Salesforce, but many more with their vast ecosystem.
Ease of use after some time of learning and experience. Great tutorials and hands on training at trailhead and fantastic communities in slack and in trailhead as well. Lots of sessions, webinars and folks willing to help and support you along the way with great support team and many help articles. Now with Agentforce automations are great, easier and many out of the box. Top tier CRM platform with ease of integration to multiple tools, not only Salesforce, but many more with their vast ecosystem.
What do you dislike about the product?
As a powerful tool, with lots of bells and whistles it can be a bit intimidating at first. However, the new releases have made the use of the application much easier, browser extension tab, mobile apps, and a flexibility of interfaces that admins can create for specific roles and personas.
One thing as you evaluate for your CRM and collecting data is to make sure you have good data governance and take care of any duplicates.
One thing as you evaluate for your CRM and collecting data is to make sure you have good data governance and take care of any duplicates.
What problems is the product solving and how is that benefiting you?
One place for all customer information, clear pipeline visibility, opportunity tracking, better collaboration across teams, from sales, to pre-sales, to CSM to support as well. All information in one place enables the true 360 of a customer facilitating the relationship and enabling true partnerships and success.
Provides standard processes, takes down silos, and no opportunities and sales are lost since all information lives in Salesforce.
Enter automations, from there a lot of things can be done, from reminders, data validations, sales coaching with AI, leveraging Agentforce for amazing business efficiency and customer care. All of this cuts down admin work and increase exponentially the customer succes.
Provides standard processes, takes down silos, and no opportunities and sales are lost since all information lives in Salesforce.
Enter automations, from there a lot of things can be done, from reminders, data validations, sales coaching with AI, leveraging Agentforce for amazing business efficiency and customer care. All of this cuts down admin work and increase exponentially the customer succes.
Effortless Data Reporting with Salesforce
What do you like best about the product?
I think salesforce is easy if you get the hook of like generating the reports and getting the precise data that is required.
What do you dislike about the product?
I think salesforce is easy if you get the hook of like generating the reports and getting the precise data that is required.
What problems is the product solving and how is that benefiting you?
i am bale to keep track on my work i an go paperless and save a lot of time by adding task on account
Powerful and highly adaptable CRM platform
What do you like best about the product?
I like lead management, opportunity management, forecasting, and pipeline automations. Sales Cloud provides robust tools to capture, track, and nurture leads. Opportunity tracking helps sales teams monitor deal stages, forecast revenue, and collaborate effectively.
What do you dislike about the product?
The learning curve is a bit steep for new users, especially sales reps who are not very tech-savvy.
What problems is the product solving and how is that benefiting you?
I don't have any problems in the sales process with Salesforce Sales Cloud. I like lead management, opportunity management, forecasting, and pipeline automations. It helps me manage, nurture leads, and forecast opportunities using reports to increase sales and activity.
Salesforce Sales Cloud Transformed the Way I Sell
What do you like best about the product?
As a highly certified Salesforce professional with years of hands-on experience using Salesforce Sales Cloud, I can confidently say it’s the most reliable sales platform and CRM I’ve used. From capturing leads to closing deals, it seamlessly supports the entire sales cycle and gives a clear 360° view of every customer. Getting started with Salesforce Sales Cloud was straightforward. The Trailhead learning platform and help documentation made onboarding easy, so I could quickly begin managing opportunities and leads without needing to contact support often. When I did need help, Salesforce support was responsive and resolved issues efficiently, making the experience smooth.
Using Einstein Lead Scoring helped me focus on the highest-priority leads, while Next Best Actions guided my daily decisions to move deals forward efficiently. Automation took care of repetitive tasks, so I could focus on managing opportunities, building client relationships and closing deals. Salesforce Sales Cloud became an essential part of my daily workflow, I rely on it constantly to track progress, manage opportunities and plan next steps. Integrating Slack transformed collaboration. Deal updates, record edits and real-time notifications for pipeline changes came directly into Slack, keeping the team aligned and accelerating decision-making. Integrations with other Salesforce Clouds and third-party tools made key information instantly accessible. Using Salesforce Sales Cloud every day, I experienced faster deal cycles, higher productivity and complete visibility over my pipeline. It’s not just a feature-rich platform — it transformed the way I work, allowing me to focus on what matters most: closing deals and building stronger customer relationships.
Using Einstein Lead Scoring helped me focus on the highest-priority leads, while Next Best Actions guided my daily decisions to move deals forward efficiently. Automation took care of repetitive tasks, so I could focus on managing opportunities, building client relationships and closing deals. Salesforce Sales Cloud became an essential part of my daily workflow, I rely on it constantly to track progress, manage opportunities and plan next steps. Integrating Slack transformed collaboration. Deal updates, record edits and real-time notifications for pipeline changes came directly into Slack, keeping the team aligned and accelerating decision-making. Integrations with other Salesforce Clouds and third-party tools made key information instantly accessible. Using Salesforce Sales Cloud every day, I experienced faster deal cycles, higher productivity and complete visibility over my pipeline. It’s not just a feature-rich platform — it transformed the way I work, allowing me to focus on what matters most: closing deals and building stronger customer relationships.
What do you dislike about the product?
I don’t have any major issues with Salesforce Sales Cloud. The platform is constantly evolving and I’m genuinely excited to explore new features as they roll out, which keeps my work fresh and helps me get even more value from the system
What problems is the product solving and how is that benefiting you?
Before using Salesforce Sales Cloud, managing leads, tracking deals and keeping everyone aligned across the sales team was time-consuming and difficult to manage. With Salesforce Sales Cloud, I can prioritize leads with Einstein Lead Scoring, get Next Best Actions guidance and track opportunities in real time, which has made my daily workflow much more efficient. Automation reduced repetitive tasks, allowing me to focus on building client relationships and closing deals, rather than manual data entry. The integration with Slack keeps me and my team aligned with real-time notifications for pipeline changes and deal updates, eliminating missed opportunities or delays. Dashboards and analytics give me clear visibility into my pipeline and performance, making forecasting and decision-making much easier. Overall, Salesforce Sales Cloud has accelerated deal cycles, improved productivity and given me full confidence in the accuracy of my data, transforming the way I work.
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