Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Process with Agent Force, but Needs Built-in Document Signing
What do you like best about the product?
The entire process is streamlined, and with agent force, it requires much less manual effort.
What do you dislike about the product?
Since company have been using it , there should have been an u build document signing mechanism
What problems is the product solving and how is that benefiting you?
The sales process
Great Check-In/Out Feature, But Disliked the App Overall
What do you like best about the product?
I believe the check-in and check-out function is the most important feature.
What do you dislike about the product?
I didn't really like the app. I think it needs more offline functions.
What problems is the product solving and how is that benefiting you?
The agent handles sales within the territory.
Great for Lead Management, Not a Fan of Activity Feature
What do you like best about the product?
Account that can see 360 view of my customers
What do you dislike about the product?
activity that hard to analyse and reporting
What problems is the product solving and how is that benefiting you?
See my customers 360 view
Improve productivity, but limited in KPIs
What do you like best about the product?
That helps us improve the issue of capturing new leads by increasing the productivity of our business
What do you dislike about the product?
We may not be able to obtain all the KPIs of our company with what our licensing provides us. Migrate to other platforms.
What problems is the product solving and how is that benefiting you?
It helps me improve business productivity, as it helps me obtain important information from my clients.
Most Functional Cloud in Salesforce, but Issues with Borgoña in the Core
What do you like best about the product?
Is the most funcional Cloud I’m salesforce
What do you dislike about the product?
Borgoña about the cloud in Salesforce core
What problems is the product solving and how is that benefiting you?
I dont think
User-Friendly and Simple to Use
What do you like best about the product?
It's user friendly, simple and easy to use
What do you dislike about the product?
I do not dislike anything. Just lice Salesforce cloud. Started as a user and loved it so much i became an admin
What problems is the product solving and how is that benefiting you?
Having in one place all account information contact, leads, opportunities.
Super User-Friendly, Especially for Non-Tech Users
What do you like best about the product?
It’s super user friendly, specially for non tech people
What do you dislike about the product?
Nothing specific comes to mine, really. Its good
What problems is the product solving and how is that benefiting you?
Helping us navigate the seller experience
Everything Written Feels Perfect for Me
What do you like best about the product?
Salesforce Sales Cloud centralizes all customer and sales data in one platform, which makes tracking leads, opportunities, and customer interactions extremely efficient. I like its automation features—especially workflows, forecasting tools, and AI-driven insights—that help prioritize leads and shorten sales cycles. The dashboard customization and real-time reporting also make performance tracking very transparent and actionable.
What do you dislike about the product?
While powerful, Sales Cloud can feel overly complex for new users, requiring significant setup and training to tailor it to business needs. Some features overlap or are hidden behind multiple configurations, which can slow down adoption. The cost of additional integrations and licenses can also add up quickly for growing teams.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses the challenge of fragmented customer data and manual sales tracking by offering a centralized platform for managing leads, opportunities, accounts, and pipelines. It streamlines repetitive tasks, fosters better collaboration among teams, and guarantees that every customer interaction is recorded and accessible in real time. As a result, forecasting has become more accurate, deal closures are faster, and overall productivity has increased thanks to data-driven decision-making.
Salesforce Boosts Efficiency but Can Overwhelm Sales Reps
What do you like best about the product?
Salesforce has enabled us to improve efficiency and gather the data we need!
What do you dislike about the product?
Sometimes, we request a significant amount of data from our sales reps, which can occasionally become overwhelming for them.
What problems is the product solving and how is that benefiting you?
I use this for tracking and reporting sales data. It helps me keep an organized record of sales and makes it easier to generate reports when needed.
Sales Cloud Transforms Our Sales Team with Full Pipeline Visibility
What do you like best about the product?
Sales Cloud is revolutionizing our sales team and giving visibility into our entire pipeline.
What do you dislike about the product?
Certain features like opportunity teams are not out of the box and have to be enhanced with customization or an app from AppExchange.
What problems is the product solving and how is that benefiting you?
Sales Cloud is centralizing data that was previously kept in desparate systems.
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