Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive and Flexible, but Advanced Features Can Be Complex and Costly
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is how it consolidates everything sales teams need into one central platform. Managing leads, opportunities, accounts, and customer interactions all from a single view significantly boosts efficiency. I also value its flexibility—it functions well right out of the box for typical sales processes, yet it can be tailored with automation, AI-driven insights, and integrations to suit specific business requirements. The reporting and dashboards are straightforward, making it simple to monitor performance in real time. Plus, with mobile access, sales representatives can remain productive no matter where they are.
What do you dislike about the product?
One aspect I find challenging about Salesforce Sales Cloud is that certain advanced features can be quite complex to configure and manage. To truly make the most of its capabilities, you often require the expertise of an administrator or developer, which can pose a significant hurdle for smaller teams lacking technical support. Additionally, the costs associated with licensing and add-ons can accumulate rapidly if you wish to utilize all the advanced functionalities.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is solving the problem of fragmented sales data and lack of visibility into the pipeline. Instead of information being scattered across spreadsheets, emails, or different tools, everything is centralised in one system. This gives sales teams a clear view of leads, opportunities, and customer interactions, helping them prioritise the right deals and move faster. With built-in automation and AI-driven insights, tasks like lead scoring, forecasting, and follow-ups become much more efficient. The benefit is stronger collaboration across teams, more accurate forecasting, and ultimately more closed deals and higher revenue.
Great Pipeline Management, But Needs Better Account Features
What do you like best about the product?
Pipeline management that allows visibilities across functional teams.
What do you dislike about the product?
Less functionality for account management till now.
What problems is the product solving and how is that benefiting you?
Helping account managers manage their leads, opportunities and accounts. Increase company revenues
Effortless Setup, Streamlined Sales Process
What do you like best about the product?
I find Salesforce Sales Cloud incredibly useful for streamlining our lead conversion process and tracking account and contact details efficiently. The duplication and lead conversion features are very helpful. I also appreciate its ease of setup and user-friendly features. These make it easy to manage our sales pipeline and are compelling reasons for my strong recommendation.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to streamline our lead conversion process and efficiently track account and contact details.
Excellent Tool for Streamlined and Personalized Customer Service
What do you like best about the product?
how it centralizes and streamlines customer service operations, making it easy to deliver fast, consistent, and personalized support.
What do you dislike about the product?
Nothing at all it is a great product and recommend it
What problems is the product solving and how is that benefiting you?
Instead of searching through multiple systems, I get a 360-degree view of each customer — their history, interactions, and preferences — all in one place. This helps me provide faster and more personalized support.
Efficient centralization, but values not well aligned with the business
What do you like best about the product?
The customer experience is centralized in one place, facilitating the entire process.
What do you dislike about the product?
The values presented are aligned with the reality of the business.
What problems is the product solving and how is that benefiting you?
I am still evaluating to decide if I will apply to the company.
Highly Customizable and Scalable, but Needs Better Balance for Admins
What do you like best about the product?
Very customizable and is scalable for any size business
What do you dislike about the product?
It requires more technical design but it is too easy for non technical admins.
What problems is the product solving and how is that benefiting you?
Sales pipeline
Great for Staged Negotiations, Needs Better Reports and Dashboards
What do you like best about the product?
The ability to manage negotiations in stages.
What do you dislike about the product?
I would like to see reports and dashboards upgraded.
What problems is the product solving and how is that benefiting you?
The goal is to eliminate the problem of sales representatives not being able to understand their own sales information.
Efficient for Sales, but Sales Cloud Interface Needs Improvement
What do you like best about the product?
Efficiency for sales guys and management.
What do you dislike about the product?
We don’t like Interface of sales cloud solution.
What problems is the product solving and how is that benefiting you?
Efficiency for sales guys
Sales Cloud Is Essential, But Nothing Else Stands Out
What do you like best about the product?
Sales Cloud is essential to business. Our
What do you dislike about the product?
Nothing at all. Sales Cloud is essential
What problems is the product solving and how is that benefiting you?
Helps us to engage with customers.
Great Experience with Sales Cloud, but Missing Some Stakeholder-Requested Features
What do you like best about the product?
It is the best and I have used the sales cloud a lot
What do you dislike about the product?
Some features that are requested by stakehders and it is not available
What problems is the product solving and how is that benefiting you?
Lead management and opportunity management
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