Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Setup and Universal Connectivity
What do you like best about the product?
Mostly, I like Salesforce Sales Cloud because I can connect from everywhere. From my mobile, laptop, from everywhere. It helps me to analyze all the data assigned, and the initial setup was very, very easy.
What do you dislike about the product?
I would like to work always in the same way and not be opening different work pages.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me analyze all the data assigned and connect from everywhere, be it my mobile or laptop.
Effortless to Use and Develop, Perfect for Quick Adoption
What do you like best about the product?
This product is straightforward to use and makes development easy. I find it enjoyable, and the learning curve is gentle, making it accessible even for beginners.
What do you dislike about the product?
The security management features are quite complex, and I have noticed that some pages can be slow to load at times.
What problems is the product solving and how is that benefiting you?
It handles the entire sales process, from lead to quote, efficiently. Once the order is prepared, it can be easily booked into our ERP system.
Salesforce Sales Cloud Review
What do you like best about the product?
Salesforce's sales cloud is one of the best bacause of its end to end sales cycle which is highlly custamizable and user frienddly. There are several things such as the standard objects and the previlage to create custom objects and other things as per the business requirements. I woork as a developer and the lightning flows is life saver because I don;t need to write a single line of code to autoate several things.
What do you dislike about the product?
The one thing which I dislike about salesforce sales cloud is that the lightning UI is is sometimes takes too much time to get loaded. For example, If I make any kind of changes in the page layout or in flexi page (lightning record page) it takes too much time to get reflected which is a headache for me as a developer.
What problems is the product solving and how is that benefiting you?
The one of the most common problem that salesforce sales cloud is solving is the filling the gaps between different channels of a business because it provides a 360* data view. For any business sales and service are the most important things. Sales cloud offers us platform to keep everything in 360 view so that the business can have their maxium outcome out of it.
Saves Time, Boosts Efficiency with Seamless Integration
What do you like best about the product?
What I like about Salesforce Sales Cloud is its flexibility with other types of software and programs, and how well it works with the programs. It benefits the team by saving us a lot of time and labor.
What do you dislike about the product?
Just the cost it is expensive to use compared to other cloud services.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps declutter our business's hard drive, boosts marketing efforts, and simplifies job bidding, especially in industrial HVAC. Its integration flexibility saves our team time and labor. Personally, it saves me at least thirty minutes a day and operates efficiently.
Agentforce turned our passive CRM into a proactive co-pilot
What do you like best about the product?
UI/UX: "The interface remains clean even with the new AI sidebars."
AI/Intelligence: "The lead scoring isn't just a number; it provides the 'why' behind the score."
Integrations: "The DocuSign integration within the AI workflow makes contract hygiene effortless."
AI/Intelligence: "The lead scoring isn't just a number; it provides the 'why' behind the score."
Integrations: "The DocuSign integration within the AI workflow makes contract hygiene effortless."
What do you dislike about the product?
The biggest hurdle is the initial setup and the sheer learning curve. The sales pitch makes it sound like you just turn Agentforce on and it immediately starts closing deals, but the reality is that the AI is entirely dependent on how clean your CRM data is. If your historical data is messy, the AI's insights and lead scoring are going to be completely off. It takes a significant amount of hand-holding, tweaking, and prompt-tuning before you can actually trust the AI to run autonomously without hallucinating or giving generic advice.
What problems is the product solving and how is that benefiting you?
Before Agentforce, coming back from a major event meant days of manual data entry just to get everything properly logged and assigned in the system. The biggest problem it solves for us is eliminating that administrative bottleneck. Now, the AI sales agent handles the heavy lifting of parsing, creating, and organizing massive lead lists almost instantly. The main benefit is our 'speed-to-lead'—instead of spending 48 hours doing CRM admin work, we are actively calling prospects while the event is still fresh in their minds.
Seamless Lead Management and Insightful Sales Journey
What do you like best about the product?
The best part about sales cloud is the end to end journey of a lead, I can see the business is getting the lead and the entire journey of the lead is something that gives a lot of insight - where to put in more efforts to convert the lead and where the process is going smooth.
Then to have opportunity and product in the same view is additional benefit. This makes the business more efficient without adding much customization.
Then to have opportunity and product in the same view is additional benefit. This makes the business more efficient without adding much customization.
What do you dislike about the product?
Lightning record page changes takes quite some time to refresh and reflect.
What problems is the product solving and how is that benefiting you?
I have one client and that is a greenfield implementation - but still the entire standard lead and opportunity process is so similar that it is very easy for the team to explain everything to the client. The buttons on lead, the lead path makes it easy for the client team to adapt to salesforce and make a transition from excel to CRM.
Effortless Activity Logging with Clear Information
What do you like best about the product?
Easy to log activity and clearly shows info that was saved
What do you dislike about the product?
Sometimes UI looks very old school and choppy. Hubspot can be prettier on the eyes
What problems is the product solving and how is that benefiting you?
Saving info and also working on everything in sales
Powerful Automation, But Complex Setup
What do you like best about the product?
I use Salesforce Sales Cloud to automate tasks and boost productivity. I love its powerful automation and customization capabilities. The platform is also mobile-friendly, which adds to its efficiency. I appreciate the collaboration features and AI integration that make the overall user experience beneficial.
What do you dislike about the product?
I find Salesforce Sales Cloud to be highly complex and the maintenance quite costly. I also face issues with data management and support. Although the initial setup was easy, I realized later that it has a steep learning curve.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to automate tasks and boost productivity, solving poor customer engagement and weak marketing. It provides powerful automation, customization, mobile-friendly platform features, and AI integration for better collaboration.
Good Experience from start.
What do you like best about the product?
The best I like is Lead Converted Process and Person Account feature like we can easily Implement the B2C and B2B feature. it is easy to integrate as well because i have integrate docusign with sales cloud and I found very easy to generate the document.
What do you dislike about the product?
There is one issue I found when we are change the account record to person account record then the system will change the created date of linked contact. Due to that we have faced lot of issue and the main point is that it not mention in any document of saleforce.
What problems is the product solving and how is that benefiting you?
Biggest problem which i saw on other technology is they have different system to store the data so their teams is not able to work efficiently. while in case on salesforce sales cloud is we have all the data on the same system and its on cloud so easy to access. we also have reports and dashboard to analyze the data. Also we have so many useful standard objects.
Reliable Platform for Sales Productivity
What do you like best about the product?
What I like most about Salesforce Sales Cloud is how well it centralizes the entire sales process in one platform. It provides excellent visibility into leads, accounts, opportunities, and pipelines, making it easier to track progress and forecast accurately. The automation, reporting, and customization options help streamline daily sales activities and improve overall productivity for the team.
What do you dislike about the product?
Salesforce Sales Cloud is very powerful, but it can feel complex for new users due to the number of features and customization options. Some advanced features require additional configuration or add-ons, and the overall cost can be high for smaller teams. However, once set up properly, the benefits usually outweigh these challenges.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered sales data and manual tracking by bringing leads, accounts, opportunities, and activities into one centralized system. It improves visibility into the sales pipeline, automates follow-ups and tasks, and provides real-time reports and forecasts. This helps me stay organized, prioritize the right opportunities, and close deals more efficiently.
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