Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Contact Management, But Struggles with Tech Debt and Feature Expansion
What do you like best about the product?
Consolidation of contacts and accounts to a single location and ability to personalize our messaging.
What do you dislike about the product?
The ability to build new features without veering away from the core features salesforce rolls out. Constant tech debt from evolution of the product
What problems is the product solving and how is that benefiting you?
Manage our customer engagements across service, sales and other teams
Seamless Integration and Reliable Standard
What do you like best about the product?
It's the standard at this point and integrates well with the rest of our tech stack.
What do you dislike about the product?
Nothing comes to mind at this moment that I don't like.
What problems is the product solving and how is that benefiting you?
This is the platform that we use for all of our sales management as well as our sales analytics.
Great Salesforce Integration, but Customization for Dealers Is Challenging
What do you like best about the product?
Connected to all our Salesforce stack, so it brings great insights
What do you dislike about the product?
Hard to customize in scale to all my dealers with different requests
What problems is the product solving and how is that benefiting you?
It is solving reports demands
Effortless Integration and Powerful Campaigning with Salesforce Maps
What do you like best about the product?
I appreciate the ease of setup and seamless integration with Salesforce, which made the onboarding process smooth. The drawing maps feature is incredibly useful, allowing precise targeting of prospects and the ability to easily export and use prospect lists for campaigns. It’s a fun and versatile tool that we utilize frequently. I find it highly efficient for managing territories and generating insightful reports. Overall, it’s a great tool that serves our needs perfectly.
What do you dislike about the product?
I do not dislike anything
What problems is the product solving and how is that benefiting you?
I use Salesforce Maps for territory management, drawing maps to target prospects, running reports, and creating campaigns, which makes my tasks efficient and streamlined.
All great
What do you like best about the product?
Core features and new Agentforce sales coach
What do you dislike about the product?
May be more standard reports for different scenarios
What problems is the product solving and how is that benefiting you?
Opportunity, risk management
Great for Automating Sales Tasks, User Adoption Is Key
What do you like best about the product?
Automating and streamlining manual steps for our sales agents
What do you dislike about the product?
No downsides, success depends on user adoption
What problems is the product solving and how is that benefiting you?
Proactively monitoring account health
Eager to Be an Implementation Partner
What do you like best about the product?
We are eager to serve as an implementation partner for new customers in the industry. Our team provides solutions using the Salesforce platform to help streamline business operations.
What do you dislike about the product?
Salesforce Sales Cloud lacks some of the features found in Marketing Cloud, but that's understandable since they are separate licenses.
What problems is the product solving and how is that benefiting you?
The sales process can vary significantly depending on the type of business. Each industry and company may have its own unique approach, tailored to its specific products, services, and customer needs. Understanding these differences is important for developing effective sales strategies.
Great Agents, But Too Expensive
What do you like best about the product?
The platform offers agents, APIs, activity capture, and dashboards, all while maintaining ease of use.
What do you dislike about the product?
The pricing is a concern for me, as I find the annual cost to be too high.
What problems is the product solving and how is that benefiting you?
We record every activity involving our clients and customers.
Highly Configurable Platform with Seamless CRM and Analytics Integration
What do you like best about the product?
It provides a highly configurable and scalable platform for managing the entire sales process. The native integration across CRM, analytics, and automation tools ensures consistent data and efficient workflows.
What do you dislike about the product?
The standard quoting process without integrated PDF generation is inefficient. It lacks the flexibility and professionalism expected in enterprise sales operations.
What problems is the product solving and how is that benefiting you?
It centralizes all customer and opportunity data, creating a single source of truth. This improves pipeline visibility, forecasting accuracy, and overall sales efficiency.
Great Customer Insights, but API Setup Is Tricky
What do you like best about the product?
I like to have a 360 view of my customer
What do you dislike about the product?
Setting up API connections can be quite complicated, but aside from that, everything else works well.
What problems is the product solving and how is that benefiting you?
Having a 360-degree customer view allows the sales team to have all the necessary information before making contact. This ensures they are fully prepared and can approach each customer with a complete understanding of their needs and history.
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