Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Automation, But Complex Setup
What do you like best about the product?
I use Salesforce Sales Cloud to automate tasks and boost productivity. I love its powerful automation and customization capabilities. The platform is also mobile-friendly, which adds to its efficiency. I appreciate the collaboration features and AI integration that make the overall user experience beneficial.
What do you dislike about the product?
I find Salesforce Sales Cloud to be highly complex and the maintenance quite costly. I also face issues with data management and support. Although the initial setup was easy, I realized later that it has a steep learning curve.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to automate tasks and boost productivity, solving poor customer engagement and weak marketing. It provides powerful automation, customization, mobile-friendly platform features, and AI integration for better collaboration.
Good Experience from start.
What do you like best about the product?
The best I like is Lead Converted Process and Person Account feature like we can easily Implement the B2C and B2B feature. it is easy to integrate as well because i have integrate docusign with sales cloud and I found very easy to generate the document.
What do you dislike about the product?
There is one issue I found when we are change the account record to person account record then the system will change the created date of linked contact. Due to that we have faced lot of issue and the main point is that it not mention in any document of saleforce.
What problems is the product solving and how is that benefiting you?
Biggest problem which i saw on other technology is they have different system to store the data so their teams is not able to work efficiently. while in case on salesforce sales cloud is we have all the data on the same system and its on cloud so easy to access. we also have reports and dashboard to analyze the data. Also we have so many useful standard objects.
Reliable Platform for Sales Productivity
What do you like best about the product?
What I like most about Salesforce Sales Cloud is how well it centralizes the entire sales process in one platform. It provides excellent visibility into leads, accounts, opportunities, and pipelines, making it easier to track progress and forecast accurately. The automation, reporting, and customization options help streamline daily sales activities and improve overall productivity for the team.
What do you dislike about the product?
Salesforce Sales Cloud is very powerful, but it can feel complex for new users due to the number of features and customization options. Some advanced features require additional configuration or add-ons, and the overall cost can be high for smaller teams. However, once set up properly, the benefits usually outweigh these challenges.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered sales data and manual tracking by bringing leads, accounts, opportunities, and activities into one centralized system. It improves visibility into the sales pipeline, automates follow-ups and tasks, and provides real-time reports and forecasts. This helps me stay organized, prioritize the right opportunities, and close deals more efficiently.
Effortless CRM Experience with Outstanding Support
What do you like best about the product?
Salesforce is the easiest to navigate CRM I have ever used. The pricing isn't ridiculous and the customer service and tech support always have my back when I need them the most! Not only that but integrating my current book of business was an ease with Sales Force! I Highly recommend.
What do you dislike about the product?
n/a I love everything about Salesforce vs other CRM's I have used.
What problems is the product solving and how is that benefiting you?
With Salesforce's easy integration, process tracking, and ai-driven insights salesforce is allowing me to worry about the selling and customer engagement while they help me track the rest.
Updated Features That Elevate Sales and Lead Management
What do you like best about the product?
Its updated features and process as per the requirement in Sales , Leads
What do you dislike about the product?
Sometime complex in using, need training
What problems is the product solving and how is that benefiting you?
CRM
Exceptionally Versatile and Reliable
What do you like best about the product?
Its versatile functionality and the range of services it provides make it stand out.
What do you dislike about the product?
There isn't much to mention, except that occasionally the processing can be a bit slow.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses issues such as fragmented customer data, ineffective lead tracking, limited sales visibility, and manual sales processes by bringing all customer information together, automating key workflows, and offering real-time insights through comprehensive reports and dashboards. For me, this means I save time, can prioritize leads more effectively, make better decisions, collaborate more easily with my team, and engage with customers in a more personalized way. As a result, my productivity increases and my sales results improve.
AI-Driven Efficiency with Salesforce Sales Cloud
What do you like best about the product?
I really like the newer tools in Salesforce Sales Cloud like the Agent Force for sales features. This includes tools like the sales development rep agent, the sales coach, and the lead nurturing agent, which bring some sort of AI capabilities to our workflow. These tools significantly reduce the manual tasks we used to do, as they automate a lot of the process. For new teammates, the onboarding agent is also helpful. The sales coach provides good guidance by checking all leads, opportunities, and accounts, offering a holistic view of all the information in one place. The lead nurturing agent automates communication with customers, serving as the first point of contact and saving a lot of time for our human sales reps. I also appreciate that the initial setup is quite easy and straightforward, thanks to the great documentation available from the Salesforce help website.
What do you dislike about the product?
I find the need for more customizable templates, especially around the AI cases, to be lacking. Having a little more customization would be nice compared to what we have currently.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads and pipeline, ensuring automations for my sales team. It solves the visibility problem over deals and provides tools for automations. It also brings AI capabilities to our workflow, saving time on manual tasks.
Boosts Productivity with Smart Sales Automation and Insights
What do you like best about the product?
The integration of agents with sales processes and the unification of data have been beneficial. Bringing these elements together has streamlined operations and improved overall efficiency.
What do you dislike about the product?
There is nothing I dislike; I really appreciate the recent innovations and am looking forward to the latest updates.
What problems is the product solving and how is that benefiting you?
Customer data is fragmented and not qualified or assigned effectively, which results in low conversion rates. I also find that too much time is spent on non-selling activities such as data entry and generating reports.
Boosts Sales Insight with Robust Features
What do you like best about the product?
I use Salesforce Sales Cloud primarily to manage the entire sales process, from lead capture to deal closure, and it serves as a centralized CRM platform where all customer data and sales activities are easily accessible. I appreciate how Sales Cloud helps in tracking leads and opportunities, managing accounts and contacts, and forecasting sales with customizable dashboards and reports. The automation features like workflow rules, lead assignment, reminders, and approval processes help reduce manual work and improve productivity. Integration with email, marketing tools, and third-party applications creates a more efficient sales ecosystem. I find the pipeline visibility particularly valuable as it improves forecasting accuracy, with data consistently updated and standardized across the team. This allows for more informed decisions around targets and resource allocation. Overall, Salesforce Sales Cloud helps gain better visibility into the sales pipeline, enhance customer relationship management, and drive consistent sales performance.
What do you dislike about the product?
One challenge is complexity and usability. Because Salesforce Sales Cloud is highly customizable, the interface can feel overwhelming, especially for new users. Simple tasks sometimes require navigating through multiple screens or fields, which can slow down day-to-day work without proper training.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage the entire sales process. It centralizes CRM, tracking leads, opportunities, and team performance. It automates tasks, integrates with other tools, and offers pipeline visibility, enhancing forecasting accuracy and improving sales consistency.
Seamless Order Updates and Effortless Email Integration
What do you like best about the product?
I work with a client that utilizes Salesforce and find it useful to update order status. The integration with email for new orders and being able to update existing orders is easy to navigate and understand.
What do you dislike about the product?
When clicking on the link in the new order email, it would be beneficial to have the app take me straight to the order instead of logging in then typing/pasting the work order in the search field.
What problems is the product solving and how is that benefiting you?
The advantages of using the dashboard help keep track of outstanding work orders, parts and technicians' work.
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