Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Data Tracking, but Implementation Is Costly and Complex
What do you like best about the product?
We can track our data and every touch point in just one place
Even is a mess to implement and we r struggling to change we think is the next step
Even is a mess to implement and we r struggling to change we think is the next step
What do you dislike about the product?
The implementation is expensive it tooks times to connect an integrate all the channel
What problems is the product solving and how is that benefiting you?
We have all in the same place
Great Organization, But Lacks System of Record Capability
What do you like best about the product?
Everything is conveniently organized in one place, from managing leads to tracking opportunities and even starting something new.
What do you dislike about the product?
The fact that it cannot be regarded as a system of record is a significant limitation.
What problems is the product solving and how is that benefiting you?
The platform supports both external and internal workflows.
User-Friendly but Requires More Training
What do you like best about the product?
Easy to use
Easy for my teams to use and train on
Easy for my teams to use and train on
What do you dislike about the product?
Need more training and knowledge on it and
What problems is the product solving and how is that benefiting you?
Salesforce cloud is helping us solve crm
Great 360° Customer View, but Call Center Integration Needs Improvement
What do you like best about the product?
Its ability to present 360 view to the customers.
What do you dislike about the product?
Integration with call center apps such as five9 does not work as it should
What problems is the product solving and how is that benefiting you?
giving 360 view of clients data, analytics via reports and dashboards
Everything works great with Sales Cloud, no complaints
What do you like best about the product?
Everything is great with Sales Cloud, everything works very well
What do you dislike about the product?
Honestly, nothing bothers me, everything works very well
What problems is the product solving and how is that benefiting you?
It helps us resolve our contacts with Leads and Opportunities
Great Pipeline Tools, but Issues with Data Queries and Stuck Flows
What do you like best about the product?
Pipeline maintenance and reporting capabilities
What do you dislike about the product?
Query of data out of the sales order and stuck flows
What problems is the product solving and how is that benefiting you?
It is allowing us to action sales in real time
Powerful Customization, but UI Feels Outdated
What do you like best about the product?
So much customization, the things I’ve seen being built and automated in SC are incredible
What do you dislike about the product?
Sometimes the UI feels a bit outdated compared to other products in the space.
What problems is the product solving and how is that benefiting you?
Reporting, tracking deals, and pipeline activity, down to the individual rep.
Comprehensive Customer Insights and Customization with Salesforce Sales Cloud
What do you like best about the product?
While Salesforce Sales Cloud has many strengths, its greatest overall benefit is its ability to provide a centralized, 360-degree view of the customer and the entire sales pipeline, combined with immense customization and a powerful ecosystem.
What do you dislike about the product?
I don’t have any major issues with Salesforce service cloud
What problems is the product solving and how is that benefiting you?
We use it for comprehensive Customer & Sales Visibility (The 360-Degree View)
Versatile Tool for B2B and B2C, but Account Management Can Be Confusing
What do you like best about the product?
I appreciate how the solution can be tailored to match specific business use cases. Additionally, I value that the tool supports both B2B and B2C account management, making it versatile for different types of organizations.
What do you dislike about the product?
When using personal accounts, which merge account and contact information into a single record for B2C purposes, it can sometimes lead to confusion.
What problems is the product solving and how is that benefiting you?
Sales Cloud provides robust activity management, outbound call logging, and performance management reporting features for the organization. Additionally, we can lay on a multitude of business processes, including approvals.
Powerful Sales Management with a Steep Learning Curve
What do you like best about the product?
I like how Salesforce Sales Cloud provides a complete view of the sales pipeline, automates routine tasks, and helps manage leads efficiently. Its real-time insights and customizable dashboards make tracking performance easier and help teams close deals faster.
What do you dislike about the product?
Salesforce Sales Cloud can be overwhelming at first due to its many features and complex setup. Customization and integration sometimes require technical expertise, which can slow down implementation.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves problems like disorganized lead management, limited visibility into sales activities, and manual tracking. It centralizes customer data, automates workflows, and provides real-time insights, helping me prioritize leads, forecast accurately, and close deals faster—all while improving team collaboration and productivity.
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