Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Keeps Everything Organized and Streamlines the Sales Process
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it keeps everything in one place. I don’t have to dig through different tools to figure out what’s going on with an account or opportunity.. It’s all right there. The dashboards and reports also make it easy to get a quick snapshot of my pipeline, which really helps with planning and staying on top of my work. Overall, it just keeps me organized and makes the sales process feel a lot smoother.
What do you dislike about the product?
The thing I dislike about Salesforce Sales Cloud is that it can feel a bit overwhelming and clunky at times. There are so many features and sections that even simple tasks can take more clicks than they should.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the problem of scattered customer information. Instead of tracking things in different tools or relying on memory, everything is organized in one place like accounts, activities, notes, opportunities, all of it. It also gives me better visibility into my pipeline, so I can prioritize my work and stay on top of follow-ups. This has made my workflow more structured and helps me catch things I might’ve missed otherwise. Overall, it just helps me stay more organized and keeps the sales process running smoothly.
Empowers Collaboration, Needs Better Query Limits
What do you like best about the product?
I really like how easy it is to create reports and dashboards to generate insights for other executives on my team as well as individual contributors. Also, I've been really enjoying using AgentForce to create various agents that take care of some of our routine actions.
What do you dislike about the product?
I think Salesforce tries to do too much within the infrastructure, and where we really run into issues is the SQL query limits. It would be nice if we could expand that beyond 50,001 line rows and really enable larger querying capabilities.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage my opportunities and accounts, ensuring follow-ups with customers and keeping everyone updated. It helps gather information collaboratively, track support cases, use Chatter for status updates, and provide real-time updates to customers.
Intuitive and Powerful Lead Management Tool
What do you like best about the product?
I like the great UI experience of Salesforce Sales Cloud, which offers easy functionalities combined with AI features for creating emails and finding records. The Lead Score and Opportunity Score features are also really helpful, providing great closing numbers to close deals effectively. The initial setup was perfectly easy for me, especially with the Role Set Up, Custom Profiles, and Validation Rules. The Lead Assignment rule with the Round Robin feature worked well for configuring Sales Cloud.
What do you dislike about the product?
Salesforce Marketing Cloud License is a little expensive in terms of having them compared to other products like HubSpot, Marketing Plus and Influ2 which are cheaper in price.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps with lead management, opportunity tracking, and task alignment. I appreciate the great UI with easy functionalities and AI features that assist in creating emails and finding records. Lead Score and Opportunity Score help in closing deals effectively.
Streamlined Data Management, Stellar Integration
What do you like best about the product?
I find Salesforce Sales Cloud to be the go-to platform for managing multiple student profiles across 9 campuses effortlessly. It allows me to access previously collected data to create various types of reports without switching platforms, which is really convenient. I love how it keeps everything in one place, enabling my team and me to collaborate smoothly. The ability to store a wide range of data and build new profiles and leads within the same system without causing issues is truly amazing. I also enjoyed integrating our communication tools with Salesforce, allowing real-time updates to show up in an organized way, which is brilliant.
What do you dislike about the product?
If a new user who hasn't worked with data or the way it's stored stumbles across the platform, things can get messy quickly. Require any team member who will be working with Salesforce to undergo some level of training for smooth sailing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes our data, allowing easy access to info for reports and collaboration. It handles diverse data types smoothly, integrates communication tools, and replaces multiple systems with a singular, reliable platform, helping us support students effectively.
Exceptional Collaboration and Real-Time Updates with Salesforce Chatter
What do you like best about the product?
The collaboration tools in salesforce chatter allows my collegues to communicate and share information on customers account where action is required. Additionally, it allows me to follow up with escalated cases, accounts, and tasks in real time.
What do you dislike about the product?
The glishes at time cannot be cleared while you have a customer online.
What problems is the product solving and how is that benefiting you?
Salesforce helps to handle inbound requests more efficiently and even when volumes are high. Plus, if a customer needs to escalate, you already have context, making the whole interaction smoother. ,You can check status updates, or provide resolutions whether and it provides easier collaboration with my colleagues, keeping everyone on the same page about customer issues and prioritize cases effectively, ensuring that nothing gets missed.
Unmatched Power and Flexibility for Customer Management
What do you like best about the product?
The upsides of Salesforce Cloud include a unified platform for customer lifecycle management, robust customization and scalability, deep AI & analytics (Einstein), massive integration capabilities (AppExchange), improved team productivity, enhanced customer engagement, and automated workflows, all leading to better data-driven decisions and increased revenue, with benefits like Sales Cloud's pipeline management and Service Cloud's unified agent console making it powerful for sales, service, and marketing.
What do you dislike about the product?
The main downsides of Salesforce Cloud are its high costs (licensing, implementation, add-ons), steep learning curve & complexity for users and admins, integration challenges with other systems, need for technical expertise for customization, potential for slow support, and reliance on internet. Other issues include data storage limits, complex data visualization, and poor user adoption due to its overwhelming features for simpler needs, making it less ideal for small businesses.
What problems is the product solving and how is that benefiting you?
Salesforce Cloud offers benefits like a 360-degree customer view, streamlined sales/service processes, improved efficiency via automation (AI), enhanced collaboration, real-time analytics for better decisions, and scalability for growth, all from a secure, accessible cloud platform, leading to increased revenue, better customer experiences, and reduced operational costs.
For growing businesses, it’s easier to scale operations without switching software
What do you like best about the product?
All-in-one sales platform — Sales Cloud brings together lead management, opportunity tracking, account management, quoting, forecasting, analytics, and performance tracking into a single unified system. No need to juggle multiple separate tools or spreadsheets.
Also Automation that saves time and reduces manual work — It automates repetitive tasks (data entry, logging calls/emails, pipeline updates, lead routing), letting sales teams spend more time selling and less time on admin
Also Automation that saves time and reduces manual work — It automates repetitive tasks (data entry, logging calls/emails, pipeline updates, lead routing), letting sales teams spend more time selling and less time on admin
What do you dislike about the product?
High cost — The licensing, add-ons, customization, and ongoing maintenance can be expensive. For small businesses or companies with tight budgets, this makes it hard to justify
What problems is the product solving and how is that benefiting you?
Scattered data and fragmented tools: Many teams end up using spreadsheets, emails, separate apps for leads, contacts, quotes, follow-ups — causing data silos, duplication, confusion over who owns which lead or deal
User-Friendly and Efficient Platform for All Skill Levels
What do you like best about the product?
I can say that Salesforce Sales Cloud is a useful tool. Although we are not very tech-savvy, we find this tool easy to navigate. It allows us to quickly locate the information we need.
What do you dislike about the product?
To be honest, I don't really have any complaints. Occasionally, it takes a while to load, but I think that's probably due to my internet connection. Overall, I find Salesforce to be a good platform.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has made it much easier for me to find the account information of specific members. Whenever a caller has questions about claims or benefits, I can quickly access and locate the necessary details. This tool truly simplifies my work and makes my daily tasks feel much lighter.
Simplicity at Its Best
What do you like best about the product?
I like it because all the ecosystem it has behind it.
What do you dislike about the product?
As I am not employee of any company, I need to pay after 30 days of using it. I would like to have a free section where I can practice.
What problems is the product solving and how is that benefiting you?
I am using it to practice with the CRM. I found it easy to use and great features.
Effortless Data Reporting with Salesforce
What do you like best about the product?
I think salesforce is easy if you get the hook of like generating the reports and getting the precise data that is required.
What do you dislike about the product?
I think salesforce is easy if you get the hook of like generating the reports and getting the precise data that is required.
What problems is the product solving and how is that benefiting you?
i am bale to keep track on my work i an go paperless and save a lot of time by adding task on account
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