Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Highly Customizable, but Legacy Issues Linger
What do you like best about the product?
The fact that it is so customizable, if you can dream it you can make it happen
What do you dislike about the product?
Sometimes legacy quirks don’t always get fixed super urgently
What problems is the product solving and how is that benefiting you?
Running a sales org that’s top of the line
Streamlined Our Sales Process with Holistic Client Insights
What do you like best about the product?
I love how Salesforce Sales Cloud gives us a holistic view of our customers and clients, which simplifies tracking their information. It also enhances customer engagement and streamlines processes, significantly increasing our ROI. The reporting and dashboards effectively guide our sales reps through their sales cycles.
What do you dislike about the product?
I found setting up Salesforce Sales Cloud a bit challenging initially and needed to use a consultant to make it work effectively. There's also a limitation with the reporting feature, especially when dealing with multi-select pick lists. It requires cutting and pasting information, which could be more streamlined.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to enhance customer engagement and streamline sales processes, giving me a holistic view of clients and boosting ROI.
Sales Cloud Simplifies Business—Few Drawbacks with Salesforce
What do you like best about the product?
Sales cloud makes doing business easier!
What do you dislike about the product?
There's not mich to dislike about any saleaforce product and limitations typically are due to our org
What problems is the product solving and how is that benefiting you?
Forecasting and pipeline management, kpis on general activity
Great Customization and Lead Management, but Reporting Needs Improvement
What do you like best about the product?
We appreciate how the platform allows us to manage our leads and opportunities in a streamlined flow. Another aspect we value is its high level of customization, which lets us tailor it to our specific needs.
What do you dislike about the product?
The reporting features are not the strongest, and we often have difficulty analyzing our data within the native app. However, Tableau helps us obtain those insights much more quickly.
What problems is the product solving and how is that benefiting you?
The platform allows teams to enter their opportunities in a single place and manage rules, which helps ensure compliance with our sales process. Another significant benefit is the visibility it provides to other teams, enabling them to better plan for the pipeline.
Great Visual Customer Views, but Licensing for All Users Is a Drawback
What do you like best about the product?
The ability to see multiple views of our customers and their assignments in a visual
Way
Way
What do you dislike about the product?
That all users that you want to
Route need to be licensed
Route need to be licensed
What problems is the product solving and how is that benefiting you?
Visualization of clusters
Great for Opportunities and Easy to Use
What do you like best about the product?
Opportunities contacts, ease of use, sales path
What do you dislike about the product?
None, I have nothing to comment here, thanks
What problems is the product solving and how is that benefiting you?
Logging activities
Highly Customizable System That Adapts to Your Business Needs
What do you like best about the product?
Almost every aspect can be customized, from workflows and fields to reports and dashboards, allowing you to align the system closely with your business processes.
What do you dislike about the product?
The product comes with high costs, a complex and steep learning curve, and there is also the risk of encountering hidden expenses.
What problems is the product solving and how is that benefiting you?
Manual tasks, data silos, and inefficient sales processes are addressed by offering tools that automate workflows, centralize customer data, and streamline the sales pipeline. As a result, businesses benefit from increased sales productivity.
Great RevOps Hub, but Needs More Flexibility with Opportunity Products
What do you like best about the product?
The best part about it is how it acts as center point for all of the RevOps functions.
What do you dislike about the product?
I wish there was more flexibility when it comes to using Opportunity Products more seamlessly when building validation rules in related objects.
What problems is the product solving and how is that benefiting you?
Having all customer interactions and details stored in a centralised location makes it much easier to manage and access important information. This approach streamlines communication and ensures that nothing gets overlooked.
Great Experience, Nothing to Dislike
What do you like best about the product?
It was a great product It was a great product
What do you dislike about the product?
It was a great product It was a great product
What problems is the product solving and how is that benefiting you?
It was a great product It was a great product
Robust and Insightful
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its clear pipeline visibility, strong automation, and powerful reporting that help boost sales efficiency and decision-making.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is its complex configuration, high cost, and steep learning curve for new users.
What problems is the product solving and how is that benefiting you?
Aligning sales teams and processes.
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