Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
The best tool for Sales
What do you like best about the product?
It’s useful to get more sales and improve agents capabilities and efficiency
What do you dislike about the product?
Prices could be expensive for small companies
What problems is the product solving and how is that benefiting you?
Information lost. Manual steps
Flexibility and Perfect Integration with Sales Cloud
What do you like best about the product?
I appreciate the flexibility of the Salesforce Sales Cloud platform, which allows for customization that meets customer requirements. Its integration capability with the back-office ensures a continuous end-to-end chain, which is a major asset. The quick and actionable reporting functionality is also highly appreciated. The integration with Mulesoft to connect the entire customer ecosystem and the management of opportunities are aspects that I find extremely useful. The new features, especially agent-based ones, encourage continued use of Salesforce.
What do you dislike about the product?
The forecast section could be improved to better meet the needs of the clients.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for its easy integration with the back office, ensuring a continuous chain. The quick reporting is another asset, facilitating client decisions.
Uncertain Experience: No Hands-On Use Yet
What do you like best about the product?
I am not really really sure since I’m in mar tech, this is used primarily by Sales orf
What do you dislike about the product?
Nothing really , it’s all good it seems.
What problems is the product solving and how is that benefiting you?
Connecting the right data from marketing to sales
Pipeline Inspection and Cadences Have Transformed Our Field Sales Team
What do you like best about the product?
Pipeline Inspection has proven to be an excellent feature for our field sales team. The addition of Cadences and Einstein activities has truly transformed the way our BDRs work.
What do you dislike about the product?
Because Sales Cloud offers such a high level of customization, it can sometimes take the Sales Team a while to fully adopt new or updated processes.
What problems is the product solving and how is that benefiting you?
The platform has helped boost sales productivity and efficiency by automating key processes. It also enables better data-driven decision-making thanks to its AI-powered insights and analytics. Additionally, it strengthens customer relationships by offering a unified view of all customer interactions.
Versatile Tool with Broad Use Cases, but Needs Easier Adoption
What do you like best about the product?
I like that I can utilise it in any industry and so many use cases
What do you dislike about the product?
It should be a bit more easy to adopt, right now a lot of training is needed before using it
What problems is the product solving and how is that benefiting you?
We try to deploy it for health care clients for their reimbursement management solutions
Easy Setup, but Needs More Advanced Features
What do you like best about the product?
Really easy to setup and start working with
What do you dislike about the product?
Maybe more advanced objects and variables
What problems is the product solving and how is that benefiting you?
Solve sales flows of companies
Sales force cloud revoew
What do you like best about the product?
How it integrates easily with other apps
What do you dislike about the product?
Price is the only dislike that I have...
What problems is the product solving and how is that benefiting you?
Holistic view of customer
Centralized Customer Info, but Can Be Click-Heavy for Complex Accounts
What do you like best about the product?
Sales Cloud makes it easy to have alm needed information in the same place for our customers
What do you dislike about the product?
Sales Cloud can be a click heavy experience for larger, complex accounts
What problems is the product solving and how is that benefiting you?
Sales Cloud keeps all of our customer and order data in a streamlined consolidated place.
Great Data Access Across Departments, But Sales Team Usability Needs Improvement
What do you like best about the product?
Ability to interact with other departments and have data at fongertips
What do you dislike about the product?
Need to make it even easier for sales team still botherpals
What problems is the product solving and how is that benefiting you?
Data between multiple departments
Great Lead Conversion, but Needs Better Duplicate Rules and Console UI
What do you like best about the product?
Sales cloud has a good feature of converting leads to contacts
What do you dislike about the product?
Leads duplicate rules and Console UI for agents
What problems is the product solving and how is that benefiting you?
Membership enrollment and renewals. Improved productivity
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