Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Out-of-the-Box Features and Easy to Use
What do you like best about the product?
Out of the box capabilities and ease of use.
What do you dislike about the product?
Nothing on the downside with service cloud.
What problems is the product solving and how is that benefiting you?
Engagement with clients and efficient case and call management.
Reliable and User-Friendly Interface
What do you like best about the product?
Great reliability and user interface. Easy to use
What do you dislike about the product?
The quoting feature on sales cloud could be improved
What problems is the product solving and how is that benefiting you?
Great for managing our pipeline and customers at a glance
Streamlined Collaboration and Insightful Sales Tracking
What do you like best about the product?
I appreciate how Salesforce Sales Cloud facilitates collaboration and task management, resolving many team-related issues effectively. The system's ability to track prospects and clients, coupled with opportunities and stages, helps predict and improve outcomes in the sales cycle. The seamless integration with email applications enhances communication. I also find the unified view of customers helpful and value the remote accessibility without needing additional software.
What do you dislike about the product?
I find it frustrating that once person accounts are activated in Salesforce Sales Cloud, they cannot be turned off. Sometimes organizations enable this feature thinking it is necessary, but later realize it is not, and yet there is no option to revert this action.
What problems is the product solving and how is that benefiting you?
I find the product solves collaboration and task management issues, ensuring accurate, up-to-date records and enabling accessible customer views for better decision-making.
SF Maps: A Modern, Interactive, and Helpful Tool
What do you like best about the product?
Very helpful tool. Interactive and modern.
What do you dislike about the product?
Nothing about SF Maps is unpleasant to me
What problems is the product solving and how is that benefiting you?
Helping me find sales areas
Sales Cloud Boosts Efficiency and Speed—No Complaints So Far
What do you like best about the product?
The sales cloud allows us to move faster and more efficient. We have enjoyed using it.
What do you dislike about the product?
No dislikes this far and we are still using it.
What problems is the product solving and how is that benefiting you?
It’s helping us with data usage and saving more efficiently.
Great Sales Flow, But Needs More Pricing Flexibility
What do you like best about the product?
I like the flow of the sales process, using lead, conversion, opportunity, quote and order
What do you dislike about the product?
The missing possibility to compose the price with other variables
What problems is the product solving and how is that benefiting you?
Forecast problems
Flexible and Powerful Tool, Still Testing
What do you like best about the product?
The flexibility of the tool and power of it
What do you dislike about the product?
Still testing thr tool don’t know enough yet
What problems is the product solving and how is that benefiting you?
Looking at the potential
Long-Term User: Essential for Pipeline Management Despite Setup Challenges
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ability to manage opportunities and business pipeline effectively, giving us better insights. The system supports employees in pursuing opportunities and provides insights for leadership. I find features like Opportunities, engagements, and reporting particularly useful.
What do you dislike about the product?
I find the need for regularly updated documentation challenging. Salesforce keeps introducing new changes with every release, making it very hard to keep up with the documentation.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our opportunities and business pipeline, gaining better insights and supporting our employees in pursuing opportunities, which enhances leadership insight.
Powerful SaA Powerful CRM That Drives Sales Efficiencyles Management with a Steep Learning Curve
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it centralizes all sales activities in one place. It gives a clear view of leads, opportunities, and customer interactions, which helps sales teams prioritize effectively and close deals faster. The automation features and real-time dashboards also make it easier to track performance and forecast sales accurately.
What do you dislike about the product?
One thing I dislike about Salesforce Sales Cloud is that it can be quite complex to customize and manage without proper training. For smaller teams, setting up workflows or reports sometimes requires admin support. However, once the system is configured correctly, it becomes an incredibly powerful and efficient tool.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the problem of disconnected sales data and lack of visibility into the sales pipeline. Before using it, tracking leads, managing opportunities, and forecasting sales required multiple tools and manual updates. Now, everything is centralized in one platform, allowing our team to collaborate more efficiently, make data-driven decisions, and close deals faster.
Configurable CRM with Setup Challenges
What do you like best about the product?
I really appreciate that Salesforce Sales Cloud is the centerpiece of our sales process. It simplifies managing leads, opportunities, account relationships, sales forecasts, and quotas, which were challenging to handle before. The product is very well designed and configurable to meet the needs of various types of companies, becoming a global standard. The availability of skilled resources worldwide is also a major advantage.
What do you dislike about the product?
I find the data model that relates contacts to accounts in Salesforce Sales Cloud problematic. Many of our contacts have relationships with multiple customer accounts, leading to contact duplication. This is an unfortunate design flaw in the Salesforce data model. Although the unified contact feature in the data cloud partially resolves this issue, it would be more efficient if there was a single contact record that could be related to multiple accounts through a junction or relationship object. This would have been a more effective design.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud centralizes our sales process, improving lead management, opportunity tracking, account relationships, and forecasting, making tasks easier than before.
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