Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Seamless Integration and User-Friendly Experience
What do you like best about the product?
I appreciate Salesforce Sales Cloud for being user-friendly, which makes it easy to navigate. The product’s ability to integrate with other tools, such as Outlook and our PMS, Opera, enhances our workflow. The mobile app is extremely beneficial, facilitating work on the go. The straightforward setup, especially with support from our vendor, Amadeus, and the product’s overall ease are substantial benefits. Additionally, I find its efficiency in allowing our sellers and catering staff to work effectively every day as a huge benefit.
What do you dislike about the product?
The security of the platform needs to be adjusted a little bit.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud a huge benefit as it allows our sellers and catering staff to work efficiently every day. The mobile app, Outlook integration, and ease of use significantly enhance our operations.
Flexible Customization, but Steep Learning Curve
What do you like best about the product?
I like the way you can configure the platform for the needs of customers. It allows for easy personalization
What do you dislike about the product?
I dislike the learning curve on the platform.
What problems is the product solving and how is that benefiting you?
Getting my clients to retain their customers and make more sales through the pipeline
Powerful CRM with Challenging Setup
What do you like best about the product?
I appreciate how Salesforce Sales Cloud consolidates all customer information in one place, enabling the sales team to stay on track with their opportunities. The features I find most useful include opportunity management, pipeline tracking, scheduling, and sales engagement, which greatly enhance productivity.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud challenging due to a lack of internal talent, which necessitated extensive training for our team. This made the onboarding process difficult. Additionally, the pricing seems high, prompting a preference for a lower price point. I also feel that there could be more 'out of the box' reporting and dashboards available to enhance usability and user experience.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud consolidates customer information, keeping the sales team on track with opportunities, streamlining customer CRM processes.
Great for Revenue Insights and Identifying Bottlenecks
What do you like best about the product?
It gives me insignts of my revenew, now with agents I can find easily bottle necks
What do you dislike about the product?
Im not sure about what i dont like about it!
What problems is the product solving and how is that benefiting you?
Managing entry process dor alumni.
Through the lens of Salescloud QA analyst
What do you like best about the product?
I appreciate how easy it is to customize account requests. This feature makes the process much more straightforward and user-friendly.
What do you dislike about the product?
I have no complaints about this platform. It stands out as one of my favorite Salescloud solutions.
What problems is the product solving and how is that benefiting you?
Territory management , conversion of leads into opportunities. Additionally, it has helped with integrating customer information across all downstream applications.
Comprehensive Customer Support with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is a customer service / support module within the Salesforce ecosystem, oriented around helping organizations manage customer support, case management, omni-channel interactions (calls, email, chat, social, etc.), self-service portals, knowledge bases, field service, automation, and analytics — all tied into the broader CRM / data platform.
What do you dislike about the product?
There is nothing I don’t like about. This is great.
What problems is the product solving and how is that benefiting you?
Great product.
Fast, Flexible, and Perfect—No Complaints
What do you like best about the product?
It is fast and flexibility to configure.
What do you dislike about the product?
The cadence feature is lacking and auto activity logging is not perfect
What problems is the product solving and how is that benefiting you?
We are using it for our sales team which is helping the team.
Excited for a Game-Changing Transition from Dynamics with More Automation
What do you like best about the product?
We are approaching our go live date after a multi year conversion process from Dynamics. The change is going to revolutionize the way our sales team operates. Just as a product of converting, so much of the admin work they do today will be automated and will give them so much more time to focus on selling and strategy.
What do you dislike about the product?
We have zero complaints as of now, but are still learning a lot.
What problems is the product solving and how is that benefiting you?
By eliminating and automating manual processes and administrative tasks, we have given our sellers more time to focus on selling. This has also opened up entirely new possibilities for reporting and strategic planning that were simply not achievable with our previous CRM. Additionally, the integration with all of our various systems has created a single, unified source of truth.
Comprehensive Customer Insights, but Requires Careful Management
What do you like best about the product?
The 360 overview feature centralizes all customer and prospect data in a single location, providing sales teams with comprehensive visibility into every interaction, activity, and opportunity.
What do you dislike about the product?
While Salesforce Sales Cloud is extremely powerful, its flexibility also means it needs strong governance and thoughtful design to avoid complexity. That’s something I’ve learned to manage by focusing on scalability, standardization, and clean configuration
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is solving several challenges for our team, such as managing leads efficiently, streamlining the sales pipeline, and maintaining consistent communication with clients
Great for Sales Management by Territory
What do you like best about the product?
Improved sales efficiency through automation, centralized customer data, and better collaboration. Territory Management is amazing.
What do you dislike about the product?
Advanced customization often requires specialized skills, but honestly, that is not a big deal.
What problems is the product solving and how is that benefiting you?
Opportunity and Lead Management
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