Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Ideal Platform for Sales Management—Everything Works Great
What do you like best about the product?
Is a ideal platform for managing sales in orgs
What do you dislike about the product?
Nothing, all is good in the platform, really great
What problems is the product solving and how is that benefiting you?
Automate candidates and sales processes
Intuitive CRM with Seamless Mobile Access
What do you like best about the product?
I love that Salesforce Sales Cloud makes it easy to know who to engage with and when, enhancing my understanding of clients and opportunities. The intuitive setup requires no coding, which is excellent for creating reports and managing tasks, even on my mobile device. Its automations, reporting, and mobile functionalities are particularly useful, allowing me to stay productive on the go. The platform's widespread use facilitates easier adoption among team members.
What do you dislike about the product?
I would like more AI features included as part of the package to make it easier to get started without the complexity of pricing.
What problems is the product solving and how is that benefiting you?
I use the product to track customer interactions, identify engagement opportunities, and access important data on the go with mobile functionality, enhancing my sales process and decision-making.
Major Functionality and Stellar Community Support
What do you like best about the product?
I appreciate that Salesforce Sales Cloud allows us to track all constituents and donors, process donations effectively, and manage events seamlessly, including tracking event registrants. I value its customizable, nonprofit-specific data structure and major functionalities, along with its robust support from the community.
What do you dislike about the product?
I found setting up Salesforce Sales Cloud to be quite challenging, particularly in configuring custom functionality that aligns with our organization's specific operations and execution needs. This aspect of the setup process was difficult, making initial implementation a bit of a hurdle.
What problems is the product solving and how is that benefiting you?
I find the product allows us to efficiently track all constituents, donors, process donations, manage events, and execute programs.
Great Data Tracking, but Implementation Is Costly and Complex
What do you like best about the product?
We can track our data and every touch point in just one place
Even is a mess to implement and we r struggling to change we think is the next step
Even is a mess to implement and we r struggling to change we think is the next step
What do you dislike about the product?
The implementation is expensive it tooks times to connect an integrate all the channel
What problems is the product solving and how is that benefiting you?
We have all in the same place
Great Organization, But Lacks System of Record Capability
What do you like best about the product?
Everything is conveniently organized in one place, from managing leads to tracking opportunities and even starting something new.
What do you dislike about the product?
The fact that it cannot be regarded as a system of record is a significant limitation.
What problems is the product solving and how is that benefiting you?
The platform supports both external and internal workflows.
User-Friendly but Requires More Training
What do you like best about the product?
Easy to use
Easy for my teams to use and train on
Easy for my teams to use and train on
What do you dislike about the product?
Need more training and knowledge on it and
What problems is the product solving and how is that benefiting you?
Salesforce cloud is helping us solve crm
Great 360° Customer View, but Call Center Integration Needs Improvement
What do you like best about the product?
Its ability to present 360 view to the customers.
What do you dislike about the product?
Integration with call center apps such as five9 does not work as it should
What problems is the product solving and how is that benefiting you?
giving 360 view of clients data, analytics via reports and dashboards
Everything works great with Sales Cloud, no complaints
What do you like best about the product?
Everything is great with Sales Cloud, everything works very well
What do you dislike about the product?
Honestly, nothing bothers me, everything works very well
What problems is the product solving and how is that benefiting you?
It helps us resolve our contacts with Leads and Opportunities
Great Pipeline Tools, but Issues with Data Queries and Stuck Flows
What do you like best about the product?
Pipeline maintenance and reporting capabilities
What do you dislike about the product?
Query of data out of the sales order and stuck flows
What problems is the product solving and how is that benefiting you?
It is allowing us to action sales in real time
Powerful Customization, but UI Feels Outdated
What do you like best about the product?
So much customization, the things I’ve seen being built and automated in SC are incredible
What do you dislike about the product?
Sometimes the UI feels a bit outdated compared to other products in the space.
What problems is the product solving and how is that benefiting you?
Reporting, tracking deals, and pipeline activity, down to the individual rep.
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