Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Sales Cloud at World Tour NYC
What do you like best about the product?
I have been to several world tours and dreamforce. This is the first experience I had where I feel so empowered by Salesforce solutions intended to help me as a current customer as opposed to upselling/cross selling. Activity 360 is very exciting and a possible game changer for my company where we struggle to consistently manage focused customer experiences across our sales team. I'm also excited about the potential for Sales Planning as quota management is a yearly point of pain and is outdated by the time we finalize. The ability to monitor progress throughout the year and consider customer behavior is another amazing feature I look forward to taking advantage of.
What do you dislike about the product?
My org really needs a breather to catch up with those features being sunset. It can be difficult to address tech debt and modernizing the user experience with newly emerging features at the same time. I am thankful for tool sets like flow migration and other support programs that support our efforts. Truly, this is a good problem to have but it's tough to be patient when you are managing an older org.
What problems is the product solving and how is that benefiting you?
Account, contact, and opportunity management. We also manage operational processes like account reassignments, manager approvals for different sales activities, and territory management
Customizable, but beware.
What do you like best about the product?
Salesforce is a wonderful tool to become the source of truth for any organization. Many out of the box processes reflect standard business processes... beyond that you're able to mold the platform to meet your needs.
What do you dislike about the product?
Because Salesforce is so customizable, it is easy to lose control over the platform - creating fields and processes that don't get umimplemented or become outdated. Managing the architecture is key to maintaining a healthy platform.
What problems is the product solving and how is that benefiting you?
The platform provides you with a single source of data - connected with other Salesforce products and integration, it's a wonderful tool to effectively do your work.
Salesforce sales cloud oppertunity management
What do you like best about the product?
account management , oppertunity management and simplification of sales process are awesome.
What do you dislike about the product?
nothing as of now as current feature of sales cloud meet our business requirement .
What problems is the product solving and how is that benefiting you?
its simplifying the sales process and helping sales team to close the deal .
Sales Cloud is a bicycle for your Sales team.
What do you like best about the product?
Sakesforce Sales Cloud enables block building to create time saving data entries for a sales team to spend less time in spreadsheets and more time with customers
What do you dislike about the product?
Salesforce Sales Cloud can give the paralyzing feeling of not knowing where to start to make the most impact on the business. A great place to improve is to bring in a proper admin with Sales experience, work directly with Sales leadership, and provide a team with the basic tutorials on how to use leads, contacts, and opportunities.
What problems is the product solving and how is that benefiting you?
Salesforce, combined with call center automation tools, allow us to have excellent, custom call queues that are over 30% more efficient than our previous solution.
Enabling teams to truly harness the power of cloud tech for enablement
What do you like best about the product?
I love the versatility of data that can be stored on lead, contact and account records as well as opportunity tracking solutions that come with sales cloud. It's light years above competition in my eyes.
What do you dislike about the product?
I'd like to see more than one chat partnership. For example, if it could integrate more with Teams and Microsoft Office, it would be incredible. More native options for integration would be great.
What problems is the product solving and how is that benefiting you?
With a large global company, capturing and storing data is paramount. This is a major issue Sales Cloud solves as well as the ability to create tailored flows and automations.
Powerful Platform that can be customized as needed
What do you like best about the product?
As a product owner, I am able to work with eng quickly to implement our vision and deliver impact to the sales team. Sales cloud has good out of the box features to leverage but can also be customized easily
What do you dislike about the product?
We've struggled with pipeline management, although there are good existing features, customizing it to fit our needs is still a work in progress. Also there are often reporting features I'd like that don't exist. For example, being able to filter on summary level formulas
What problems is the product solving and how is that benefiting you?
helps us give visibility to multiple teams of our merchants lifecycle and keep track of any outgoing and incoming communication. We also integrate with our internal tools
Active SF user and fan
What do you like best about the product?
How easy the UI is and very straightforward. I've used SF for almost 5 years now and it's so simple and great for beginners.
What do you dislike about the product?
Cannot think of many faults. But perhaps permissions and certain access admins have and other users don't? I sometimes find it frustrating to not be able to create my own public campaigns or reports without having to ask someone else to help me.
What problems is the product solving and how is that benefiting you?
Keeping track of opportunities and leads and making sure we have all the data for future reference and KPIs
Powerful platform - wish we took fuller advantage of it!
What do you like best about the product?
The vast array of customization and configuration options, the availability of pre-baked solutions within the AppExchange, and SFDC'd commitment to continued innovation.
What do you dislike about the product?
The baseline UX is pretty clunky - newer CRM tools have indexed on minimalism and usability; would be fantastic to see something calibrated between the two. While there exists the ability to curate something more akin to the modern, usable UX and UI of other tools - given how flexibile Lightning is - the OOTB look-and-feel leaves something to be desired.
However, cognizant that configuration is being made more accessible than ever with the implement of new AI technologies!
However, cognizant that configuration is being made more accessible than ever with the implement of new AI technologies!
What problems is the product solving and how is that benefiting you?
Allows us to aggregate our sales and account management data into a centralized system of record. Used as a preliminary data store for customer data to pipe into our internal tech stack directly to facilitate onboarding, and ongoing 'semi-SOT' for customer hierarchies and performance data.
And scaled engagement. And Lead management. You know - the works.
And scaled engagement. And Lead management. You know - the works.
Great product
What do you like best about the product?
Helps us the growing our business with low code no code with quick delivery to market. The host is apps provided greatly benefit us with delivering business critical applications like ECI. SFDC also greatly HEOS with quick integrations with mulesoft helping us with connecting to various legacy systems.
What do you dislike about the product?
We have some issues with api limits that probably should be removed foe a large client like Uber.
What problems is the product solving and how is that benefiting you?
Sales productivity, engagement, forecasting and analytics
Efficient capability to decipher customer data and increase outreach.
What do you like best about the product?
I have used sales cloud in my past organization where I was not only able to use the sales cloud for tracking the conversations and reaching out new prospects but also drive better insights and requirements. But since tomorrow night in South American capability making follow up is always a breeze.
With sales cloud I saved a lot of time and gain efficiency to reach out to the right prospect at the right time. Generating reports is always snap 🫰
With sales cloud I saved a lot of time and gain efficiency to reach out to the right prospect at the right time. Generating reports is always snap 🫰
What do you dislike about the product?
I would like to see how we can utilize the generative AI and its tremendous potential to automate certain sales and follow-up workflows. Also this would allow us to improve the conversation with our customers better and focus.
What problems is the product solving and how is that benefiting you?
A single window to be able to efficiently manage customer transactions follow-ups and lead score and drive better sales efficiency across board.
You were able to generate quick and easy reports across globe for the sales and revenue projection
You were able to generate quick and easy reports across globe for the sales and revenue projection
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