Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Stressfree Work Manager- A personal assistance
What do you like best about the product?
It helps to manage your lead without any written notes.
The notification system will remind you what to do and how to do it.
Even pie charts will show a mirror how much we need to work to accomplish a particular target
The notification system will remind you what to do and how to do it.
Even pie charts will show a mirror how much we need to work to accomplish a particular target
What do you dislike about the product?
It is having many functions at once, which can sometimes confuse what to do. Efficiency is decreased when the page is loading. Because of multiple facilities it make systems slow
What problems is the product solving and how is that benefiting you?
It helps to manage the leads efficiently, Sometimes work gets doubled, but salesforce manages every schedule effectively where we can easily shortlist the priority at once.
best to use it
What do you like best about the product?
Maintaining track of the people is easy and if we forgoot about the callback or any details of the customer salesforce is not useful to me and little easy to you
What do you dislike about the product?
Sometimes it tough to get the information from and updating this are little confusing, so if it uses d to be user friendly it could be good to use and the speed will logging into the salesforce is quite difficult
What problems is the product solving and how is that benefiting you?
When i have call back there is no nessary for me to go back to the customer's details directly i get the notification about the callback, and I can easily feth the customer details and take up my call
Effective for task mgmt and reporting but efficiency needs improvement
What do you like best about the product?
Salesforce is very helpful for pipeline management, managing daily tasks and follow up items, and various reporting needs. It integrates with many third party software solutions.
What do you dislike about the product?
The new Salesforce Lightning version has so many click throughs and is generally slower. It can take a lot of time to hover over links to reveal key data items you need to see, or worse, having to open multiple browser tabs to see more detailed account/opportunity information. There's so much data they are trying to show or link to on a page, but I find that most of the important data is buried or hidden behind "view more/all" links, or the shown in the hover over pop up windows, so I constantly have to dig deeper to find what I need and often get lost in dozens of browser tabs.
What problems is the product solving and how is that benefiting you?
Sales campaign management, pipeline staging and reporting, task management, activity tracking, account management and reporting, cross sell opportunitites, managerial reporting, market sizing, territory planning.
Best CRM tool
What do you like best about the product?
With salesforce I'am able to manage my leads which is assigned to me. Which is helping with proper follow-up with my customers and timely I can reach out to them. Salesforce increasing my productivity in terms of work
What do you dislike about the product?
Best experience I have with Salesforce, only few reports to access salesforce can give better access to all the user. Customized reports are available but same time user centric report generation can be implemented
What problems is the product solving and how is that benefiting you?
Starting from the lead management, maintaining the lead status and stages clear idea Salesforce is giving. Through saleforce lead management I can generate more revenue to the organisation by following up with my leads proper way.
Versatile integration and sales tool
What do you like best about the product?
Customizable dashboards by user role are one of my favorites, I also love the ability to create subscribed reports that go out to stakeholders on a cadence. I got my admin certification just so I could run our salesforce instance, I've added lead source generation tools, a CLM, and stage logic for multiple sales business processes. Huge plus is the number of tools that integrate, although not all partner integrations are made equal.
What do you dislike about the product?
1. Upcharge for everything and different "modules"
2. Flows and more complex business process workflows still are technically challenging even for certified admins, they need to address and make this simple out of the box for non technical users to build workflows and business rules/logic
3. Admin management can be complicated, hard to find what you need as you configure your instance
2. Flows and more complex business process workflows still are technically challenging even for certified admins, they need to address and make this simple out of the box for non technical users to build workflows and business rules/logic
3. Admin management can be complicated, hard to find what you need as you configure your instance
What problems is the product solving and how is that benefiting you?
Allowing us to formulate sales process, define answers like when something is qualified or unqualified, create tasks and reminders for things like renewals and non renewal clauses, manage multiple business processes and send contracts to a CLM. Lead and opp pipeline routing and management, establishing base sales metrics and trying to start understand the customer journey
Sales Force use experience
What do you like best about the product?
It is a compact software, Easy to use and user friendly for the people to track the lead status, details etc.. with proper future task as well. The best part is regarding the future task notification on the software and even to the email.
What do you dislike about the product?
Nothing much as such. But It would be better if all can see a lead details without an edit option even though if you don't have the lead then I feel this will be helpful for the associates.
What problems is the product solving and how is that benefiting you?
As a sales CRM it is helping to track all the leads with activities and update the status on regular basic with a proper tracking on the same. I would say an easy to use CRM.
Reliable and powerful CRM with a lot of flexibility
What do you like best about the product?
I like the customizability the most. You have one database with all data over your leads/opportunities and accounts. You can customize the various views administrative or individual, and therefore can adjust the data to your role.
What do you dislike about the product?
The UI could use a bit more modern touch, but that's honestly a small issue. Because of its powerfulness, there might be some features that are not so easy to find - but that's solvable with a bit of research. E.g., Salesforce Trailhead.
What problems is the product solving and how is that benefiting you?
It gives us one holistic view of our leads, prospects and customers - throughout the buying cycle and Customer success. The whole GTM organization has access to and can share information. It also allows us a full view of each level - from the detailed view of a specific account to overall reports about the organizations/regional results.
The best CRM on the market
What do you like best about the product?
Salesforce Sales Cloud provides a comprehensive solution for improving the performance of any company's sales team. Its suite of automated tools and features gives teams rapid access to customer information, enabling them to become customers faster than ever before. The ability to personalise processes with just a few clicks quickly increases sales while simplifying operations across all devices, whether desktop or mobile. With quick access and actionable insights derived from trusted customer data, users can more accurately estimate potential close opportunities, helping to increase overall sales success rates in an efficient way never before possible!
What do you dislike about the product?
I find that Salesforce Sales Cloud's slow performance on rare occasions can be a bottleneck for the entire system. I also feel that their chat support should be optimised to avoid having to use two different browser windows to properly perform certain operations. In addition, duplicate cases are an unnecessary obstacle that should be avoided as they hinder progress and productivity.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves my problem of managing multiple customer cases and data simultaneously. With this CRM system, I can reliably process all the necessary information for each individual deal in an organised format to close them efficiently.
Revolutionizing Sales with Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud is a top-notch sales management software that provides businesses with a comprehensive and intuitive solution to streamline their sales processes. One of the best things about it is its ability to offer real-time insights into sales performance and pipeline management. With its user-friendly interface, sales teams can quickly and efficiently track their progress and make informed decisions. Another great feature of Salesforce Sales Cloud is its integration capabilities. It seamlessly integrates with many tools and platforms, including email, social media, and marketing automation, making it an essential tool for any sales team. Additionally, its robust reporting and analytics capabilities allow for custom report creation and provide businesses with deep insights into their sales data, enabling them to make data-driven decisions.
What do you dislike about the product?
One of the things I disliked about Salesforce Sales Cloud was the steep learning curve. There is a lot to learn and understand when using this platform, and for new users, it can be overwhelming. It takes time to get familiar with the interface, and there is a lot of customization that needs to be done to make the platform truly work for your business. Also, The pricing model for Salesforce Sales Cloud can be quite expensive, especially for smaller businesses. The cost of the platform can quickly add up, especially if you need to purchase additional modules or add-ons to enhance your experience.
What problems is the product solving and how is that benefiting you?
One of the key problems that Salesforce Sales Cloud solves is the challenge of managing customer data and interactions in a centralized and organized manner. With Salesforce Sales Cloud, we can store and access customer data from anywhere, at any time, and on any device. This makes it easier for us to access customer information and make informed decisions, leading to increased sales and customer satisfaction. Another problem that Salesforce Sales Cloud addresses is the challenge of streamlining sales processes and activities. It helps automate routine tasks, prioritize leads and opportunities, and track sales progress. This saves time and effort, freeing up sales teams to focus on high-value activities that drive results.
A good service in CRM industry but expensive and need AI and advance algorithmic functioning.
What do you like best about the product?
Salesforce services allow organizations to understand their customers better, improve customer service, and increase sales. It also helps to streamline operations, reduce costs, and improve efficiency. I feel that the response from salesforce service is professionally upgraded in recent times, showing that it is adaptive to new customer demands.
What do you dislike about the product?
Salesforce services are costly and need proper budgetary freedom to get them done. However, this problem is being managed by salesforce by providing discounts for businesses in emerging economies.
What problems is the product solving and how is that benefiting you?
Salesforce Services is helping organizations manage customer relationships better, automate business processes, and gain insights into customer data. By leveraging Salesforce Services, I understandood my customers better, improved my customer service, and increased sales.
Recommendations to others considering the product:
One should go for salesforce without second thoughts as the out-of-the-box solution enhances the overall service capacity and increases KPIs as the outcome can be well delivered.
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