Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Absolutely Love It—No Complaints at All
What do you like best about the product?
Great. I love it to death. That s what allowed me to be here
What do you dislike about the product?
Nothing. It s great for sure. Nothing I would review
What problems is the product solving and how is that benefiting you?
Manageming sales and streamlining pipeline. I love it
Great Interface and Automation, but Sales Cloud Needs More Updates
What do you like best about the product?
I like Sales Cloud Lightning interface, Reports and Dashboards, and automation using Flows.
What do you dislike about the product?
If feel like Salesforce is putting more emphasis and attention on Agentforce and not doing a lot of initiatives and new features on Sales Cloud. A Dark Mode/Theme is a welcome feature.
What problems is the product solving and how is that benefiting you?
Tracking the company's sales funnel (Leads, Lead Conversion, Opportunities). Since my company requires a lot of documents, using Salesforce and Sales Cloud to integrate with external systems like Heroku, Amazon S3, etc. is one of the most important reason that our company utilizes Salesforce.
Great Innovation and Capabilities, but Too Many Overwhelming Services
What do you like best about the product?
Innovation and end to end prospect to cash capabilities
What do you dislike about the product?
Overwhelming amount of services and what adds value vs noise
What problems is the product solving and how is that benefiting you?
Client Metadata and insights
Sales and service
What do you like best about the product?
Being able to look at our KPIS is extremely useful
What do you dislike about the product?
I wish there was a really good way to know native features
What problems is the product solving and how is that benefiting you?
Right now I wish it was helping us more. I wish I knew more about native functionality to get more out of it
Great Automation, but Steep Learning Curve for New Sales Users
What do you like best about the product?
The ability to automate your pipeline and minimize manual effort is a significant advantage.
What do you dislike about the product?
While setup is logical, for sales people new with the product it takes time to get familiar with it.
What problems is the product solving and how is that benefiting you?
We are able to reduce the mental load on our account managers by providing them with the right insights at the right time. This timely access to information helps them focus better and make more informed decisions.
Highly Customizable, Easy for Admins
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its role in sales management, logging activities, and streamlining tasks, which help with meeting preparation. The customization and usability for admins are particularly easy, enhancing my overall experience.
What do you dislike about the product?
Relying on consultants for customization and support
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for sales management, logging activities, streamlining tasks, meeting prep, and reporting, which enhances efficiency and facilitates advisor experiences.
Sales cloud
What do you like best about the product?
We have extensively used sales cloud in our project
What do you dislike about the product?
I don’t see any specific of not used sales cloud whatever business scenario we had we were able to accomplish with it
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps address challenges like scattered customer data, poor sales visibility, and manual processes. It brings all customer interactions into one place, automates sales workflows, and uses AI insights to improve forecasting and decision-making. For our organization, this means more productive sales reps, faster deal closures, and a stronger understanding of our customers — ultimately driving revenue growth and efficiency.
Great Prospecting Tools, but Features Can Be Hard to Find
What do you like best about the product?
Amazing tools thay allow for prospecting, pitching, and follow-up.
What do you dislike about the product?
Features are often buried and difficult to know their value and how to configure them
What problems is the product solving and how is that benefiting you?
Tracking our data and being able to follow up with prospects to close deals
Great Integration and Sales Tools, but Needs Better Opportunity Controls
What do you like best about the product?
There are a lot of things i like about salesforce sales cloud.
1. Integrates seamlessly with other lead generation systems.
2. Works very well with Revenue Cloud as well as salesforce CPQ.
3. Provides amazing agentic exchange to increase sales velocity.
1. Integrates seamlessly with other lead generation systems.
2. Works very well with Revenue Cloud as well as salesforce CPQ.
3. Provides amazing agentic exchange to increase sales velocity.
What do you dislike about the product?
The out of the box should support or provide control for how many active opportunities should an account have at the moment.
What problems is the product solving and how is that benefiting you?
It provides a platform for sales team to nurture leads and convert them to opportunities.
Empowers Customization, But Pricey
What do you like best about the product?
I appreciate how Salesforce Sales Cloud has streamlined our data management by moving it into the cloud, keeping it secure. I love the ability to customize fields quickly, which is beneficial for tailoring the CRM to our needs. The integration with Marketing Cloud is very useful, saving us time and facilitating lead nurturing. I think it's a great tool for its customization capabilities, allowing us to adapt it to our unique business requirements.
What do you dislike about the product?
I would make it cheaper.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud secures our data in the cloud, ensures clean data updates, identifies opportunities, streamlines quoting, and supports CRM customization for unique organizational needs.
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