Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great No-Code Tools, But High Licensing Fees and Integration Issues
What do you like best about the product?
No-code/low-code tools such as reports and flows for analysis
What do you dislike about the product?
High licensing fees and integration with external systems
What problems is the product solving and how is that benefiting you?
Centralized management of customer information with role-based access control
This enables improved operational efficiency in the contact center.
This enables improved operational efficiency in the contact center.
Intuitive UI and Easy Setup, But Needs Better Guided Selling
What do you like best about the product?
I appreciate Salesforce Sales Cloud's intuitive UI that simplifies navigation between tasks, making the user experience seamless. Moreover, it efficiently assists our sales team in capturing tweets and converting them into opportunities, further enhancing our ability to manage sales processes.
What do you dislike about the product?
I think reusing Salesforce Sales Cloud is not something I would recommend to people now.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps my sales team capture leads and convert them to opportunities, enhancing revenue through code creation.
Flexible Customization but Beware of Vendor Lock-in
What do you like best about the product?
The sales system can be easily customized to match each company’s unique sales workflow.
What do you dislike about the product?
Potential Vendor Lock-in
Once the system is implemented and business processes are aligned with it, switching to another platform can become difficult or costly.
Once the system is implemented and business processes are aligned with it, switching to another platform can become difficult or costly.
What problems is the product solving and how is that benefiting you?
I can flexibly build and operate a sales system that fits your company’s needs.
Comprehensive Data Capture, but Some Drawbacks
What do you like best about the product?
That it allows a full capture of data necessary for our business analysis
What do you dislike about the product?
The UA/UX doesn’t look great and should be more up to date with regards to design
What problems is the product solving and how is that benefiting you?
It solves an issue of becoming a data driven company
Developer
What do you like best about the product?
It excels in centralized customer data management, enabling seamless tracking of leads, opportunities, and customer interactions. The customizable dashboards and reporting tools provide real-time insights, boosting sales team productivity and decision-making
What do you dislike about the product?
The steep learning curve for new users and complex setup processes can be time-consuming. Also, some advanced features require additional costs, which may not be budget-friendly for small businesses.
What problems is the product solving and how is that benefiting you?
It solves the problem of disorganized customer data and inefficient sales process management. By centralizing customer information, tracking leads and opportunities in one place, it helps us improve sales team collaboration, increase lead conversion rates, and make data-driven decisions, ultimately boosting sales productivity and revenue.
Sf
What do you like best about the product?
One olace to handle calls cases opty and leads
What do you dislike about the product?
Performance can be bad in remote regions and if you arent carefuk how you write flows and apex
What problems is the product solving and how is that benefiting you?
faster close for new business
Great Dashboards and Agents, Nothing to Dislike
What do you like best about the product?
MultipleDashboards, the landing psged agents, the leads
What do you dislike about the product?
I don't think there's something i dislike
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses issues such as data fragmentation, inefficient lead tracking, and limited visibility. By centralizing customer information, it streamlines sales processes, fosters better collaboration, and boosts forecasting accuracy. The platform also helps accelerate deal closures by providing real-time insights and analytics.
Agentforce: Great Functionality and Ease of Use, Minor Licensing Concerns
What do you like best about the product?
Agentforce functionalities and the ease of usage.
What do you dislike about the product?
Nothing in particular. Maybe the licencing.
What problems is the product solving and how is that benefiting you?
Opport8nity management and lead qualification.
Great Overview of Sales Objects, but Complex Security Layers
What do you like best about the product?
Simple hollistic view of different sales objects such a leads and contacts
What do you dislike about the product?
The myriad of security layers to navigate governance is not easy to navigate
What problems is the product solving and how is that benefiting you?
It is a single pane of glass to view all the information related to prospective customers
User-Friendly and Easy to Maintain, but Frequent Refreshes Needed
What do you like best about the product?
It's really user-friendly and easily maintained.
What do you dislike about the product?
Having to refresh to get the latest information
What problems is the product solving and how is that benefiting you?
Helps track my opportunities and keeps everything in one place for easy access
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