Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Centralized Information and Helpful Notifications, but Reporting Needs Improvement
What do you like best about the product?
All the information is conveniently gathered in one place, making it both centralized and well-organized. The notifications are particularly helpful, as they enable agents to stay focused on customers.
What do you dislike about the product?
The reporting functionality could use some improvement, as it becomes challenging to create complex reports when trying to connect data from more than two objects.
What problems is the product solving and how is that benefiting you?
We now experience improved service and a stronger connection with our customers.
Great for Lead Management, But Needs Better Email Integration
What do you like best about the product?
I enjoy how it keeps leads in 1 place and I gain insights into what is next.
What do you dislike about the product?
At the moment, our emails are kept separate from the sales cloud. I would prefer if our organization could integrate these systems so that everything is centralized in one place.
What problems is the product solving and how is that benefiting you?
Keeping leads and neweads at the focus and creating a streamline process
Streamlined Pipeline Management, No Platform Complaints
What do you like best about the product?
It makes pipeline management for our sales team much easier. Being able to build and track a proper pipeline enables us to business plan better
What do you dislike about the product?
Nothing on the actual platform. Where we run into issues is with our own in house management of the tool
What problems is the product solving and how is that benefiting you?
Better pipeline management. This allows our sales leaders to make better business decisions
Great Integration with Salesforce Products, but Updates Could Be Fast
What do you like best about the product?
The Best thing about sales cloud is that it integrares with the other products of Salesforce and it is easy to work with
What do you dislike about the product?
I really think Sales force should accelerate the updates and New releases
What problems is the product solving and how is that benefiting you?
Managing the sales pipeline in a way that our sales team could not.
User-Friendly UI and Easy Setup, but Customization Has Limits
What do you like best about the product?
Sales Cloud has a straight forward, clean UI out of the box and basic configuration customization is easy for a non-technical person to achieve. Anything beyond that can present a learning curve but the Trailheads are great resources.
What do you dislike about the product?
As with all things, limitations to customization can hinder development. Some examples we’ve specifically encountered include the ability to upload a file and edit it within Salesforce to prevent out of sync versions.
What problems is the product solving and how is that benefiting you?
Salesforce is helping us set up a single source of truth for end to end selling and order fulfillment.
Salesforce Automates Routine Tasks, Boosting Sales Team Efficiency
What do you like best about the product?
I appreciate that it automates-the mundane routine tasks like lead assignment, follow-ups, and opportunity tracking, freeing up time for sales teams to focus on closing deals.
What do you dislike about the product?
We don’t have any dislikes about this service offered from Salesforce
What problems is the product solving and how is that benefiting you?
Enhancing customer experience primarily because it gives officers more time to nurture client relationships.
Streamlined Sales Process, User-Friendly Experience
What do you like best about the product?
I find Salesforce Sales Cloud extremely user-friendly and easy to configure, aligning well with our sales processes. Its lifecycle management capabilities support end-to-end sales processes from lead to opportunity, significantly benefiting our team by allowing seamless tracking of sales cycles. All features are highly useful, making daily tasks easy for the sales team without needing excessive customization.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I find the product manages sales life cycles efficiently, aligning with our business needs and simplifying workflows without much customization. It helps sales reps track end-to-end sales processes easily, improving daily operations.
Great Automation and Analytics, but Customization and Pricing Need Improvement
What do you like best about the product?
I love its automation, detailed analytics, and seamless integration that boost sales efficiency and collaboration.
What do you dislike about the product?
Complex customization, high pricing, and occasional slow performance during peak usage.
What problems is the product solving and how is that benefiting you?
It centralizez customer data, automates workflows, and improves sales tracking efficiency.
Automates Sales Tasks for Easier Selling
What do you like best about the product?
It makes sales easiest by automation of sales tasks
What do you dislike about the product?
Its expensive than some other competitors
What problems is the product solving and how is that benefiting you?
Automation
Fast and Accessible, but Latency Issues
What do you like best about the product?
Speed and data accessibility is great on cloud
What do you dislike about the product?
Latency issues can be frustrating and cause other delays to customers
What problems is the product solving and how is that benefiting you?
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