Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Flexible customization and centralized management are attractive
What do you like best about the product?
I use Salesforce SalesCloud and find it very convenient to centrally manage data. Basic settings are easy to perform, and items can be added based on the UI, making your work as a developer smoother. What's also great is that you can easily build a system by using collaboration tools that are highly compatible with Salesforce.
What do you dislike about the product?
A characteristic of SaaS rather than Salesforce Sales Cloud is that there is no flexibility in development. As a result, there are cases where it is necessary to change the business to match the product rather than the customer's requests, and I feel that there are disadvantages in flexibility compared to the old development methods using Java and HTML. However, I understand that security is ensured by restricting development, and I am not asking for improvements.
What problems is the product solving and how is that benefiting you?
It is useful because it streamlines operations through centralized data management, is easy to search, and can be built with simple settings. From a customer's perspective, it is very easy to use, and it is most effective when it has a simple configuration. By understanding what standards can and cannot do, requirements definition for problems that can be solved by standards will be smoother. I feel that there are many things that can be addressed through development, even though they cannot be done.
Great for Centralizing Info, but Duplicate Jobs Feature Too Limited
What do you like best about the product?
Consolidating information in a single platform and connecting processes
What do you dislike about the product?
Duplicate jobs are only available on UE Edition but would be very helpful for all customers
What problems is the product solving and how is that benefiting you?
Connecting customer touchpoints and keeping information available to the whole company
Efficient but Requires Expertise
What do you like best about the product?
I like that Salesforce Sales Cloud centralizes all customer data and sales activities in one place, giving a clear view of the pipeline. Its automation and AI insights help close deals faster and improve decision-making.
What do you dislike about the product?
I dislike that Salesforce Sales Cloud can be complex to configure and navigate, especially for new users. It often requires customization and training to fully leverage its features, which can be time-consuming.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize customer data, automate sales processes, and provide real-time pipeline visibility, reducing manual work and missed opportunities. This benefits me by saving time, improving follow-ups, and enabling smarter, data-driven decisions.
Promising Tool with Comprehensive Offerings
What do you like best about the product?
I really appreciate the automations and sales leads management features. The AI-powered sales coaching is a standout, offering insights on customer interactions and performances. The mobile app’s ability to manage daily sales tasks is incredibly convenient. Additionally, the overall offering of Salesforce Sales Cloud makes it a top contender in my view.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I anticipate Salesforce Sales Cloud will centralize guest data, streamline bookings, reduce errors, and enhance marketing. It promises actionable insights for crafting effective strategies tailored to guest needs.
Speeds Up Lead Closing, but Setup Can Be Tricky
What do you like best about the product?
In my opinion, Salesforce Cloud helps speed up the process of closing leads.
What do you dislike about the product?
In my opinion, setting up certain features might be somewhat challenging.
What problems is the product solving and how is that benefiting you?
Collaborating with different people to close leads is an important part of the process.
Powerful Business Management, but Complex Setup
What do you like best about the product?
This platform offers all the features and options you need to effectively manage your business.
What do you dislike about the product?
The process of configuring each function and customizing the settings is quite complex.
What problems is the product solving and how is that benefiting you?
The platform integrates all the information throughout the pipeline, allowing me to make decisions at any time.
Great Features for Business, but Quote Generator Needs Improvement
What do you like best about the product?
Useful features directly out of the box that can be used in several business use cases.
What do you dislike about the product?
The native quote generator is really basic. It should be more developed.
What problems is the product solving and how is that benefiting you?
Empower sales teams and monitor deal health
All-in-One Flexibility for Sales and Business Teams
What do you like best about the product?
The flexibility to built all the sales needs and other business teams needs at one place
What do you dislike about the product?
Nothing, I like all the features ok sales cloud
What problems is the product solving and how is that benefiting you?
Product costing and orders for service parts of products.
Comprehensive CRM Solution, But Watch the Pricing
What do you like best about the product?
I really appreciate Salesforce Sales Cloud for its unparalleled capabilities and comprehensive platform that stands out compared to other solutions we evaluated like Zoho and SugarCRM. The intuitive dashboard feature allows me to quickly build and understand sales pipelines and revenue models, providing insightful visibility into our sales processes. Additionally, the integration with our ERP system, NetSuite, is seamless, simplifying the transition of deal information for financial accounting.
What do you dislike about the product?
I find the pricing of Salesforce Sales Cloud to be a bit steep, which can be challenging if the budget isn't prepared for it. It's a cautionary point for those considering this solution. Additionally, the need to license every technician for the field service lightning component, even those who aren't active users but are scheduled, is frustrating. It feels unnecessary to have to pay for licenses for non-users just to access scheduling.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to consolidate data from disparate companies, enhancing visibility into sales pipelines and insights, improving our understanding of win rates and market sales.
An Essential to Control Our Sales Flow
What do you like best about the product?
I like how Salesforce Sales Cloud provides us with a structured and controlled sales flow, allowing us to close more sales that we previously couldn't achieve. I appreciate the integration of the ecosystem with Financial Services Cloud, Data Cloud, and Marketing Cloud, which optimizes our operations. I also value the tracking of opportunities, making it easier to finalize sales.
What do you dislike about the product?
At the beginning, setting up Salesforce Sales Cloud was a bit complicated since we were not familiar with the platform and it was the first time we were using it. Additionally, I would like to be able to customize the sales funnel in a way that is more suitable for each industry.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me control the sales flow with a structured funnel, allowing me to close sales that were previously lost. The tracking of opportunities improves sales efficiency by successfully closing them.
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