Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Customization, but Product Clarity Needs Improvement
What do you like best about the product?
I love the customization we are able to do to best support our team.
What do you dislike about the product?
Figuring out what products we have or don’t have.
What problems is the product solving and how is that benefiting you?
Salesforce is getting critical information to sellers in a timely manner
Flexible Customization, Great Sales Insights
What do you like best about the product?
I appreciate the ease of basic setup and the extensive customization options that Salesforce Sales Cloud offers, allowing it to be tailored to specific company needs. The ability to gain comprehensive insights into our sales process without needing to engage directly with every sales representative is invaluable. I also find the sales forecasting feature to be particularly useful. The overall ease of customization is a significant benefit and a compelling reason for continued use.
What do you dislike about the product?
I wish Salesforce Sales Cloud offered more out-of-the-box solutions for every use case.
What problems is the product solving and how is that benefiting you?
I find the product offers a full view of our sales process, reducing the need to ask each representative directly.
Salesforce Sales Cloud: Streamlined Sales Processes and Powerful Customization
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it brings the whole sales process together in one place, from lead generation to closing deals, while still being flexible enough to fit each company’s way of working. As a consultant with two years of experience, I’ve seen how its automation, reporting, and customization features can really change how sales teams operate and collaborate. It’s always rewarding to see clients move from using messy spreadsheets to having a clear, real-time view of their pipeline and performance — that’s when you know Sales Cloud is truly making a difference.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that it can feel overly complex at times, especially for users who are new to it. There are so many features and settings that it can easily get overwhelming without the right guidance or setup. As a consultant, I’ve noticed that even small configuration changes can sometimes have a ripple effect elsewhere, so you really have to be careful and methodical. It’s also not the most intuitive platform right out of the box — it takes a bit of time and customization before teams start seeing its real value.
What problems is the product solving and how is that benefiting you?
This tool makes it incredibly easy to keep track of sales.
Dashboards are nice
What do you like best about the product?
We can create dashboards and analysis numerical data.
What do you dislike about the product?
It’s hard to set permutations each business unit.
What problems is the product solving and how is that benefiting you?
It takes a lot of time to manage pipeline by excel.but sales cloud solved this problems.
Great for Centralized Communication, but Instance Setup Can Affect Workflow
What do you like best about the product?
Connecting everyone in one place makes my life so much easier!
What do you dislike about the product?
Depending on how your instance is built it can break down flows.
What problems is the product solving and how is that benefiting you?
Visibility into our business and pipeline.
No complaints, so easy to configure!
What do you like best about the product?
I love how easy it is to configure agents with context
What do you dislike about the product?
Managing stakeholders, along with their individual preferences and expectations, can be quite complex.
What problems is the product solving and how is that benefiting you?
The platform helps manage leads effectively and optimizes the time spent by salespersons. It streamlines the process, allowing sales teams to focus on the most promising opportunities and make better use of their working hours.
Efficient Pipeline Management and Clear Deal Visibility
What do you like best about the product?
It makes it easy to manage pipelines and see where deals stand at a glance
What do you dislike about the product?
Managing validation rules and automations across different sales processes can become hard to maintain
What problems is the product solving and how is that benefiting you?
It keeps all sales data in one place, so it’s easier to see progress and make decisions faster
Overall content, CRMA support
What do you like best about the product?
Multiple capabilities and customizable deatures and data insights
What do you dislike about the product?
There is no additional ability to customize and support CRM ANalytics tool.
What problems is the product solving and how is that benefiting you?
Management reporting and insights on sales
Great Navigation and UI, but Slow Map Loading in Some Areas
What do you like best about the product?
It gets me to the location. I really like how the navigation is set up. Flashy UI.
What do you dislike about the product?
Sometimes it takes a lot of time to load maps and some areas work better then others
What problems is the product solving and how is that benefiting you?
It helps our team coordination on locations. Very good for collaboration.
Great Sales Management, but Interface Can Be Cumbersome
What do you like best about the product?
I really like how everything about the sales process lives in one place. It’s super easy to track leads, manage deals, and get a clear view of the pipeline. The automations and reports make life so much easier — less manual work and more time to focus on selling.
What do you dislike about the product?
It can feel a bit heavy at times — too many clicks and setup steps to get simple things done. Some customizations take longer than expected, and the interface could definitely be a bit more intuitive.
What problems is the product solving and how is that benefiting you?
It helps keep all customer and deal information in one place, so nothing falls through the cracks. With automation and real-time data, it’s much easier to stay on top of follow-ups, manage the pipeline, and make smarter sales decisions.
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