Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Flexible and Easy to Use, But Lacks Sales Journey Feature
What do you like best about the product?
I love how flexible Salesforce Sales Cloud is, offering a lot of capabilities out of the box. It's easy to use and navigate, which makes a significant difference in user adoption. The territory management is particularly useful, as it allows different sales reps to manage the assigned territories efficiently. I also find the ease of integration with MuleSoft beneficial. Setting it up was easy and updates are generally quick, enhancing my overall experience.
What do you dislike about the product?
I feel that Salesforce Sales Cloud could benefit from more built-in features that visualize the sales journey of a customer. It currently lacks a straightforward way to see where a customer is in the sales process with actionable recommendations to move them forward. This feature would be great if it was readily available out-of-the-box.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for managing accounts, contacts, and opportunities, and it streamlines territory management, allowing sales reps to access assigned accounts efficiently.
Great Data Integration, but Organizational Complexity Is a Challenge
What do you like best about the product?
The connection between sales objects, service and experience for seemless data.
What do you dislike about the product?
Complexity of our org creates some usabily
What problems is the product solving and how is that benefiting you?
Data continuity and customer experience
Practical data integration, but lack of alerts in case of errors
What do you like best about the product?
Practicality in integrating data to generate opportunities
What do you dislike about the product?
Lack of alerts in case of errors for monitoring
What problems is the product solving and how is that benefiting you?
Map business opportunities for monetization.
Comprehensive Customer Insights, but Steep Learning Curve with Salesforce
What do you like best about the product?
All customer and prospect information is stored in one place — including contact details, communication history, and deal progress — so sales reps can easily access a 360° view of each customer.
What do you dislike about the product?
Complexity & Steep Learning Curve
Salesforce can feel overwhelming, especially for new users. There are many modules, menus, and customization layers that aren’t intuitive at first.
Salesforce can feel overwhelming, especially for new users. There are many modules, menus, and customization layers that aren’t intuitive at first.
What problems is the product solving and how is that benefiting you?
Sales Cloud automatically tracks leads from first contact to deal closure, assigning priorities and helping reps focus on the most promising opportunities.
Great for Selling, but Info Transfer Can Be Tricky
What do you like best about the product?
The ability to sell your products and keep customer information
What do you dislike about the product?
Sometimes it’s hard to transfer the info to the service or other portal
What problems is the product solving and how is that benefiting you?
Customer sentiment and the user buyer story to be able to tell the. Complete story of the customer
Sales cloud customer quote rating
What do you like best about the product?
Salesforce Sales Cloud offers powerful features like ¹
- *Customizability*: Tailor workflows, fields, reports, and dashboards to match your business process
- *Automation*: Save time with tools like Flows and Process Builder
- *Real-time Insights*: Make informed decisions with detailed reports and dashboards
- *Scalability*: Adapt to growing business needs with flexible solutions
- *Integration*: Seamlessly connect with other tools and platforms
- *Lead Management*: Track and manage leads effectively
- *360-degree Customer View*: Get a comprehensive understanding of customer interactions
Overall, Salesforce Sales Cloud streamlines sales processes, enhances productivity, and drives business growth.
- *Customizability*: Tailor workflows, fields, reports, and dashboards to match your business process
- *Automation*: Save time with tools like Flows and Process Builder
- *Real-time Insights*: Make informed decisions with detailed reports and dashboards
- *Scalability*: Adapt to growing business needs with flexible solutions
- *Integration*: Seamlessly connect with other tools and platforms
- *Lead Management*: Track and manage leads effectively
- *360-degree Customer View*: Get a comprehensive understanding of customer interactions
Overall, Salesforce Sales Cloud streamlines sales processes, enhances productivity, and drives business growth.
What do you dislike about the product?
Standard quote and pricing does fit for all domain. For our use case, either we buy industry cloud or build custom options we're present
What problems is the product solving and how is that benefiting you?
Quoting and rating
Great for Productivity
What do you like best about the product?
Productivity improvement of sales force team
What do you dislike about the product?
Pricing can be really expensive if you have a big team
What problems is the product solving and how is that benefiting you?
Productivity, time management improvement, savings
Intuitive and User-Friendly Interface
What do you like best about the product?
This user interface is very user-friendly.
What do you dislike about the product?
We are unable to deactivate values from the standard picklist field.
What problems is the product solving and how is that benefiting you?
Automation for CW opportunities and integration with DocuSign.
Great User Interface, but Standard Field Value Limits Are Frustrating
What do you like best about the product?
This is a user interface is very friendly
What do you dislike about the product?
The limitation salesgorce have on standard field values
What problems is the product solving and how is that benefiting you?
Creating quote opportunities automated process
Powerful but Complex Sales Platform
What do you like best about the product?
I like that Salesforce Sales Cloud brings everything related to sales into one place. It helps teams manage leads, opportunities, accounts, and forecasts efficiently — all in real time.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that it can be quite complex and difficult to navigate for new users. Some settings and customizations require technical knowledge, and reporting or dashboard setup can take time. It’s powerful but sometimes feels overwhelming or too rigid without proper admin support.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve problems around data visibility, process efficiency, and collaboration. It centralizes all customer and sales information, so teams can track leads, opportunities, and pipeline progress in one system instead of using scattered spreadsheets or emails.
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