Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to Use, Insightful CRM with Nice UI
What do you like best about the product?
I find Salesforce Sales Cloud easy to use, which made the setup process manageable without difficulty. The workflow validation features contributed to a straightforward setup. I also appreciate the 360-degree customer view it provides, making customer data accessible in one place. The lead conversion, opportunity pipeline, and forecasting features have increased my conversion rates and reduced duplicates. Additionally, I enjoy the user-friendly UI/UX of the platform.
What do you dislike about the product?
I would prefer a cheaper license for Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud provides a 360-degree view of customers on one screen, reducing the need to access multiple systems. It enhances lead conversion rates and minimizes duplicates, streamlining my workflow and making data access straightforward.
Powerful Customization and Automation, but Pricey and Complex for Beginners
What do you like best about the product?
Salesforce Sales Cloud for its customization options and powerful automation features, which can be used to streamline sales processes and manage leads effectively.
What do you dislike about the product?
Dislikes about Salesforce Sales Cloud often include its high cost and complexity, which can lead to a steep learning curve for new users.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves problems like disorganized sales processes, inefficient lead and opportunity management, and a lack of real-time visibility by providing tools for sales automation, lead tracking, and data-driven insights
Product Owner
What do you like best about the product?
The integration capabilities and the availability of ready connectors are notable features.
What do you dislike about the product?
The approval processes and workflows are outdated, which makes handling approvals less efficient than it could be.
What problems is the product solving and how is that benefiting you?
Connecting with partners
Efficient, But Permissions Could Be Simpler
What do you like best about the product?
I appreciate Salesforce Sales Cloud for facilitating good team communication, which enhances collaboration. The history tracking feature is incredibly useful for managing different accounts effectively. Additionally, integrating Rootstock software on the platform is a helpful aspect of the service.
What do you dislike about the product?
I find some of the permissions difficult to navigate, which complicates our workflow. Additionally, the pricing could be more competitive, as a lower price point would make it easier to recommend Salesforce to others. Improvements in these areas, alongside easier setup for new pages, would enhance the overall experience.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud enhances team communication and history tracking of accounts, but permissions can be difficult to navigate.
Great Features and Usability, but Challenging to Match Capabilities to Needs
What do you like best about the product?
Ease of use and range of capabilities. Market leader
What do you dislike about the product?
Determining which capabilities best meet a specific set of requirements
What problems is the product solving and how is that benefiting you?
Account Management, Opportunity Management and Lead Management
Efficient Lead Management with Salesforce Sales Cloud, but Pricey and Some Reporting Limits
What do you like best about the product?
I like Salesforce Sales Cloud because it makes tracking leads and managing sales easy. It’s customizable, organized, and keeps everything connected in one place for better efficiency.
What do you dislike about the product?
It can be pretty pricey and has a few arbitrary reporting limitations that I am not a fan of.
What problems is the product solving and how is that benefiting you?
It helps us keep our leads and contacts data better organized, which allows for more targeted and segmented marketing efforts. Additionally, it addresses the challenge of reporting when the source system we receive data from has reliability issues.
Solid Consistency with Room for UX Improvement
What do you like best about the product?
I greatly value how Salesforce Sales Cloud unifies all our sales data, making it accessible globally for our sales representatives. This integration allows seamless sharing of business insights. Additionally, I find the customization of objects particularly beneficial as it effectively aligns with and enhances our organizational processes.
What do you dislike about the product?
I found the most difficult issue was about adoption within the company. The challenge stemmed from our users not being accustomed to using a CRM, which made the initial setup and integration quite trying. Additionally, I think there could be an improvement in the UX design of the platform, both on the user and admin sides. Enhancing this aspect could greatly improve the overall experience.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud unifies our data, granting all sales reps global access to shared knowledge, boosting collaboration and informed decision-making.
Loyalty module in finances
What do you like best about the product?
Loyalty management, not sure if this module is part of sales.
What do you dislike about the product?
Integrations with other applications and the partners helped with that.
What problems is the product solving and how is that benefiting you?
Rewards for our cardholders
I love it 🤩
What do you like best about the product?
I like selling more products and profit.
What do you dislike about the product?
Learning how to optimize it and it's not very collaborative
What problems is the product solving and how is that benefiting you?
It is helping us to nurture leads more effectively
Efficient Sales Cloud Setup, but Needs Better Workflow Options
What do you like best about the product?
I efficiently can setup the sales cloud for users to talk to the clients
What do you dislike about the product?
A little more expansion on workflows for sales.
What problems is the product solving and how is that benefiting you?
A platform for the clients to be able to customize the data for them
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