Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Security and Declarative Features, but Too Expensive
What do you like best about the product?
Declarative but secure. My team can rely on SF security structure
What do you dislike about the product?
It’s just sooooo expensive. Compared to other CRM platforms.
What problems is the product solving and how is that benefiting you?
It’s acting as the basis for an NPO operating platform. This includes offering experience clouds across a variety of constituents
Awesome experience
What do you like best about the product?
The user interface is extremely intuitive, and overall, it functions exceptionally well.
What do you dislike about the product?
The map layer could be improved and look and feel could be improved
What problems is the product solving and how is that benefiting you?
Its helping our frontline employees visualize leads on map around 150 miles radius and helps them in Lead execution
Powerful, Customizable CRM That Centralizes Data and Boosts Collaboration
What do you like best about the product?
powerful and highly customizable CRM platform that effectively centralizes customer data, streamlines workflows, and enhances team collaboration across sales, service, and marketing functions.
What do you dislike about the product?
First, the user interface can be unintuitive and overwhelming, especially for new users or non-technical team members. Navigation between different modules is not always seamless, and the overall UI could be more streamlined and user-friendly.
What problems is the product solving and how is that benefiting you?
Integrated data
Great for Tracking Business Cycle, but Dashboards Need Improvement
What do you like best about the product?
Sales cloud helps us track the entire business cycle
What do you dislike about the product?
The downside of using sales cloud are the non interactive dashboards
What problems is the product solving and how is that benefiting you?
Revenue
Intuitive UX, Promising AI Features
What do you like best about the product?
I especially like the UX and UI of Salesforce Sales Cloud. The intuitive design makes it easier for us to do our jobs efficiently. We are also excited about the AI augmentation, anticipating the potential capabilities it can provide to enhance our work experience.
What do you dislike about the product?
I found the change management aspect of the initial setup process to be somewhat difficult, making it challenging to get people accustomed to and willing to use the system.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud enhances our work efficiency with its intuitive UX and UI, making navigation and task execution simpler compared to our outdated system.
Interactive UI That I Really Like—No Complaints So Far
What do you like best about the product?
UI is very interactive and I like it a lot
What do you dislike about the product?
May be nothing else at this point of time
What problems is the product solving and how is that benefiting you?
It benefits me every day by making my work easier.
Great integration, but the interface is confusing and overloaded
What do you like best about the product?
The ability to integrate other sources of information and custom objects
What do you dislike about the product?
The interface has too many tabs and views to navigate through the information.
What problems is the product solving and how is that benefiting you?
Purchase history and customer behaviors
My review
What do you like best about the product?
It a seamless user interface for our front line staff.
What do you dislike about the product?
Currently don’t have any dislikes about it.
What problems is the product solving and how is that benefiting you?
It’s solving a seamless solution for our front line staff
Highly Effective CRM with Great Customization, But Pricey
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ability to organize our data effectively and provide a comprehensive 360-degree view of our customers, which is crucial for our business. The opportunities and sales basic infrastructure features are particularly beneficial. Additionally, the ease of use and straightforward configuration significantly support our development efforts.
What do you dislike about the product?
I find the pricing of Salesforce Sales Cloud to be a concern, indicating that it might not be as straightforward or cost-effective as I would like.
What problems is the product solving and how is that benefiting you?
I find the product organizes our data effectively, providing a comprehensive 360-degree view of our customers, enhancing how we manage and understand our customer relationships.
Efficient Customer Management, but Pricey
What do you like best about the product?
Streamline and easier to manage customer relationships
What do you dislike about the product?
High cost and the steep learning curve initially
What problems is the product solving and how is that benefiting you?
Central data location and ability to see analystics in one spot
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