Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Excellent Service and User-Friendly Platform
What do you like best about the product?
Great Service and easy to use the platform.
What do you dislike about the product?
Its not a very modern platform but still user friendly.
What problems is the product solving and how is that benefiting you?
To be able to communicate with clients.
Salesforce review
What do you like best about the product?
We use Salesforce to create tickets for documentation
What do you dislike about the product?
Nothing as of now, I like using Salesforce cloud
What problems is the product solving and how is that benefiting you?
It's easier to create tickets for me and work on them
Effortless UI and Top-Notch Customer Support
What do you like best about the product?
I really like the Salesforce Sales Cloud user interface. It's easy to use and I've faced no issues with it. The customer support is very responsive, which is fantastic. The customer experience overall has been great, and the initial setup was easy and smooth.
What do you dislike about the product?
none
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for lead nurturing and calling. The responsive customer support and easy-to-use user interface enhance my experience, and I haven't faced any issues.
Sales Cloud: Organized, Customizable, and Empowering for Teams
What do you like best about the product?
Sales Cloud unifies leads, accounts, opportunities, and forecasting within a single workspace, making the sales process feel organized and efficient. I appreciate its high level of customization, particularly the automations, pipelines, and dashboards that can be tailored to fit real business requirements. For me, the greatest advantage is the clarity it provides teams are able to collaborate more effectively, monitor progress with ease, and approach deal closures with greater confidence.
What do you dislike about the product?
From my perspective, there isn’t much to genuinely dislike about Sales Cloud, it does its core job very well.
If anything feels negative, it’s the initial learning curve and the time it takes to tailor the setup perfectly for a business.
But those are more adoption challenges than product flaws, the platform itself remains solid and reliable.
If anything feels negative, it’s the initial learning curve and the time it takes to tailor the setup perfectly for a business.
But those are more adoption challenges than product flaws, the platform itself remains solid and reliable.
What problems is the product solving and how is that benefiting you?
Sales Cloud solves the challenge of managing sales pipelines, lead tracking, and deal visibility in a single system.
It helps teams automate repetitive work, stay aligned on opportunities, and make decisions using real-time dashboards and forecasts.
For me, the benefit is simple better organization, less manual effort, and a more predictable path to closing deals.
It helps teams automate repetitive work, stay aligned on opportunities, and make decisions using real-time dashboards and forecasts.
For me, the benefit is simple better organization, less manual effort, and a more predictable path to closing deals.
Highly Configurable CRM That Powers Sales Success
What do you like best about the product?
Sales Cloud is extremely strong as a central CRM, it gives a clear view of the full pipeline, accounts, and activities in one place. The biggest upside is how configurable it is: we can adapt stages, fields, dashboards, and automation to match our sales process instead of forcing the team into a rigid workflow. Reporting and forecasting are also a major win, leadership gets reliable pipeline coverage, rep activity, and conversion insights with dashboards that update in real time. Integrations are another highlight, it connects well with common tools (email, marketing, support, data enrichment), which helps keep records accurate and reduces manual updates.
What do you dislike about the product?
The flexibility comes with complexity. Initial implementation and ongoing admin work can be heavy if you do not have a dedicated owner, and small process changes can take longer than expected. The UI can feel crowded, and new users often need training before they are fully productive. Costs can add up quickly once you include add ons and advanced features. Data quality also depends on strong governance, without clear rules, it is easy to end up with inconsistent fields or duplicated accounts.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps us standardize the sales process across the team and keep everyone working from the same source of truth. It solves the problem of scattered customer information by consolidating contacts, account history, deal notes, and activity tracking in one system. It also improves forecasting accuracy by making pipeline stages, next steps, and probabilities more consistent. For revenue operations, it reduces manual reporting work and makes performance visible by rep, segment, and product, which supports better prioritization and coaching. The overall benefit is better pipeline hygiene, clearer accountability, and more predictable revenue management.
Intuitive Interface and Effortless Navigation
What do you like best about the product?
The interface is straightforward to navigate and is well organized, making it easy to find the tools you need.
What do you dislike about the product?
There are no significant issues that require improvement.
What problems is the product solving and how is that benefiting you?
Salesforce helps you organize your work, making it easier to identify what is most important. This is an essential feature for any tool.
Effortless Setup and Universal Connectivity
What do you like best about the product?
Mostly, I like Salesforce Sales Cloud because I can connect from everywhere. From my mobile, laptop, from everywhere. It helps me to analyze all the data assigned, and the initial setup was very, very easy.
What do you dislike about the product?
I would like to work always in the same way and not be opening different work pages.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me analyze all the data assigned and connect from everywhere, be it my mobile or laptop.
Effortless to Use and Develop, Perfect for Quick Adoption
What do you like best about the product?
This product is straightforward to use and makes development easy. I find it enjoyable, and the learning curve is gentle, making it accessible even for beginners.
What do you dislike about the product?
The security management features are quite complex, and I have noticed that some pages can be slow to load at times.
What problems is the product solving and how is that benefiting you?
It handles the entire sales process, from lead to quote, efficiently. Once the order is prepared, it can be easily booked into our ERP system.
Salesforce Sales Cloud Review
What do you like best about the product?
Salesforce's sales cloud is one of the best bacause of its end to end sales cycle which is highlly custamizable and user frienddly. There are several things such as the standard objects and the previlage to create custom objects and other things as per the business requirements. I woork as a developer and the lightning flows is life saver because I don;t need to write a single line of code to autoate several things.
What do you dislike about the product?
The one thing which I dislike about salesforce sales cloud is that the lightning UI is is sometimes takes too much time to get loaded. For example, If I make any kind of changes in the page layout or in flexi page (lightning record page) it takes too much time to get reflected which is a headache for me as a developer.
What problems is the product solving and how is that benefiting you?
The one of the most common problem that salesforce sales cloud is solving is the filling the gaps between different channels of a business because it provides a 360* data view. For any business sales and service are the most important things. Sales cloud offers us platform to keep everything in 360 view so that the business can have their maxium outcome out of it.
Saves Time, Boosts Efficiency with Seamless Integration
What do you like best about the product?
What I like about Salesforce Sales Cloud is its flexibility with other types of software and programs, and how well it works with the programs. It benefits the team by saving us a lot of time and labor.
What do you dislike about the product?
Just the cost it is expensive to use compared to other cloud services.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps declutter our business's hard drive, boosts marketing efforts, and simplifies job bidding, especially in industrial HVAC. Its integration flexibility saves our team time and labor. Personally, it saves me at least thirty minutes a day and operates efficiently.
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