Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
All-in-One Sales Backbone with Powerful Forecasting and Reporting
What do you like best about the product?
The all-in-one nature of the platform is what makes it exceptional. From tracking contacts and logging emails to managing pipeline stages and automating follow-up workflows — everything a sales team needs is right there. The forecasting and reporting capabilities are especially strong, giving leadership clear, real-time visibility into revenue projections without needing to piece data together from multiple tools. It's genuinely become the backbone of our sales operation.
What do you dislike about the product?
The learning curve is probably the biggest hurdle — there's so much functionality packed into the platform that new users can feel overwhelmed in the early stages. It takes a bit of time and training to get the most out of it. Once you're past that initial phase though, everything clicks and the depth of the platform becomes its biggest strength rather than a drawback.
What problems is the product solving and how is that benefiting you?
Agentforce Sales solves the core challenge of keeping an entire sales operation organised and visible in one place. Before having a robust CRM, tracking leads, managing follow-ups, and forecasting revenue accurately was fragmented across spreadsheets and emails — things inevitably fell through the cracks. Now every contact, deal, and activity is logged and accessible, automation handles repetitive tasks, and our pipeline reviews are backed by real data rather than guesswork. It's brought a level of structure and accountability to the sales process that directly translates into better performance and more predictable revenue.
Robust CRM with Extensive Capabilities
What do you like best about the product?
I like that Agentforce Sales is a very robust tool that has the most capabilities out of all the softwares I've used. It keeps track of everything and allows me to see a long history of each account's activity. Having a CRM like this lets us know how and when we last reached out to prospective clients, providing context on their sentiment towards us during the last contact. I also appreciate its ability to integrate with various software, helping to centralize our understanding of the business, and providing sales intelligence, which makes it a valuable tool.
What do you dislike about the product?
The user interface is not very pleasing to the eye. It's also very difficult to create reports without formal training.
What problems is the product solving and how is that benefiting you?
Agentforce Sales keeps all my client and partner data centralized, integrates seamlessly with other tools, and offers useful sales intelligence. It provides a comprehensive history of account activities, helping me maintain continuity and context in client relationships.
Saves Me Time and Speeds Up My Process
What do you like best about the product?
It really helps me speed up my process and saves me time.
What do you dislike about the product?
It can be very time-consuming to figure everything out, and it takes a while to get the hang of it.
What problems is the product solving and how is that benefiting you?
Helping me to accurately track my sales cycle
User-Friendly Platform with Straightforward Reporting and Dashboards
What do you like best about the product?
The platform is easy to work with, and the reporting and dashboard are straightforward. The interface is very user-friendly and simple to navigate.
What do you dislike about the product?
As of now, there’s nothing specific to mention, since it’s one of the best applications I’ve worked with.
What problems is the product solving and how is that benefiting you?
It addresses the core problem in customer relationship management. It’s faster and smarter.
User-Friendly Interface for Everyone, Even First-Time Users
What do you like best about the product?
I love the fact that is interface is user freidly wherther its your first tiome using or not
What do you dislike about the product?
Custimization I feel it gets overly complicated
What problems is the product solving and how is that benefiting you?
CRM
Agentforce Sales Automates the Entire Sales Lifecycle with AI Agents
What do you like best about the product?
Agentforce Sales (from Salesforce) is designed to automate and enhance the entire sales lifecycle using AI agents.
What do you dislike about the product?
Requires clean, structured, and updated CRM data and Teams might depend too much on AI decisions
What problems is the product solving and how is that benefiting you?
Personalized interactions based on CRM data,Smart recommendations for next-best actions and Engage leads anytime via chat, email, or messaging
Centralized CRM that improves sales tracking and efficiency
What do you like best about the product?
What I like best about Agentforce Sales (formerly Salesforce Sales Cloud) is how it gives a clear, central view of all customer and sales information in one place. It makes it easy to track leads, manage opportunities, and stay on top of follow-ups, which helps keep the sales process organised and efficient.
What do you dislike about the product?
It can feel quite complex and overwhelming at times, especially with all the features and customization options. The interface can also take a while to get used to, and setting things up properly often requires a fair bit of training or experience.
What problems is the product solving and how is that benefiting you?
It solves the problem of scattered sales data by bringing everything into one central system, so I can easily track leads, opportunities, and customer interactions in one place. This helps me stay organised, follow up on time, and have a clearer view of the sales pipeline, which ultimately improves efficiency and decision-making.
Clear Marketing Impact Insights That Drive Sales Opportunities
What do you like best about the product?
It helps me understand the impact of my marketing campaigns and the impact they have on creating opps for our sales
What do you dislike about the product?
The GUI of the reports can be taken up a knotch. also in order to edit the filter you need to go into the exact details of the report. The perofrmace of the report - sometimes it takes it time to render
What problems is the product solving and how is that benefiting you?
Seeing how the campaigns I have are driving business . this helps me better operate my budget to what works
Connects with Real Clients and Keeps the Sales Process Organized
What do you like best about the product?
the possibility to connect with real clients and stay organised during the sales process
What do you dislike about the product?
It may be a bit hassle to log in across departments or when a coworker leaves the organisation
What problems is the product solving and how is that benefiting you?
Storing clients data - all info under one platform is extremely helpful
Agentforce: Autonomous Digital Workforce Integration
What do you like best about the product?
AI & UI/UX: Agentforce combines intuitive conversational interfaces with the Atlas Reasoning Engine to deliver autonomous, context-aware actions rather than static bot responses.
Integrations & Performance: Native Data Cloud connectivity enables real-time, high-performance execution across your entire tech stack without complex data movement.
Pricing & ROI: The shift to a consumption-based model ensures clear ROI by scaling your workforce 24/7 without increasing headcount.
Onboarding: Low-code tools and robust Salesforce support allow for rapid deployment, turning months of development into weeks of tangible value.
Integrations & Performance: Native Data Cloud connectivity enables real-time, high-performance execution across your entire tech stack without complex data movement.
Pricing & ROI: The shift to a consumption-based model ensures clear ROI by scaling your workforce 24/7 without increasing headcount.
Onboarding: Low-code tools and robust Salesforce support allow for rapid deployment, turning months of development into weeks of tangible value.
What do you dislike about the product?
Complexity: High barrier to entry; requires specialized expertise to configure the Atlas Reasoning Engine and Data Cloud effectively.
Performance: Potential latency in agent responses when integrating with legacy systems or complex data architectures.
Cost: Consumption-based pricing makes budget forecasting difficult and can lead to unexpected expenses.
Intelligence: Still requires significant human oversight to prevent AI "hallucinations" and ensure brand-safe outputs.
Performance: Potential latency in agent responses when integrating with legacy systems or complex data architectures.
Cost: Consumption-based pricing makes budget forecasting difficult and can lead to unexpected expenses.
Intelligence: Still requires significant human oversight to prevent AI "hallucinations" and ensure brand-safe outputs.
What problems is the product solving and how is that benefiting you?
Agentforce transforms your daily workflow by acting as an autonomous digital teammate that executes end-to-end tasks, such as resolving cases or qualifying leads, rather than just suggesting text. It leverages Data Cloud to provide you with instant, 360-degree customer insights, eliminating manual data gathering. By handling high-volume "toil" 24/7, it frees you to focus on high-value strategic work and complex relationship building.
showing 81 - 90