Squadcast
Squadcast Inc.External reviews
306 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations
What do you like best about the product?
On-call scheduling/rotations
Alert routing intelligence
Incident response workflows
Integrations with monitoring tools
Alert routing intelligence
Incident response workflows
Integrations with monitoring tools
What do you dislike about the product?
Workflow inefficiencies
Support or documentation issues
Support or documentation issues
What problems is the product solving and how is that benefiting you?
On-call scheduling/rotations
Alert routing intelligence
Incident response workflows
Integrations with monitoring tools
Alert routing intelligence
Incident response workflows
Integrations with monitoring tools
Smooth Migration from PagerDuty and Excellent Support!
What do you like best about the product?
After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer support. Squadcast came highly recommended by one of our advisors, and I’m glad we made the switch!
The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.
Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch!
The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.
Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch!
What do you dislike about the product?
So far everything is going good. We don't have any complaints.
What problems is the product solving and how is that benefiting you?
Squadcast is helping us streamline our incident management processes with greater flexibility and responsiveness, solving key issues we faced with our previous solution. First, the transparent pricing model removes the financial strain we experienced with PagerDuty, allowing us to scale as needed without worrying about hidden costs or restrictive commitments. This financial flexibility is a huge benefit for our team, as it aligns well with our budget and user growth needs.
Very good service
What do you like best about the product?
Easy to setup with a lot of pre-built integration with major applications.
We were able to build and customize the incident management workflow based on our needs.
We were able to build and customize the incident management workflow based on our needs.
What do you dislike about the product?
Nothing very bad to highlight.
The overall look and feel of the status page could be improved.
The overall look and feel of the status page could be improved.
What problems is the product solving and how is that benefiting you?
We initially chose Squadcast to provide a public status page for the service status of our software solutions. Its incident management capabilities enabled us to establish a structured workflow for incident communication and management
Simple, reliable and effective
What do you like best about the product?
Simplicity is the key for squadcast i'm adoring this feature
What do you dislike about the product?
Lots of very basic features not included in free plan, not all of bussinsses can afford paid plan that's why some free features can make a loyal user maybe will subscrbe one day
What problems is the product solving and how is that benefiting you?
alerting , organizing and documenting system failures and outages, it's a vital role for the organization and business runing
One of the best app for alert management
What do you like best about the product?
U get calls and alert also there is escalation automatically if one doesn't respond to the alert notification, because of this I never missed an critical alert. Thanks
What do you dislike about the product?
If u go to see previous resolved alerts and open any one alert in whole list after finding that alert if u get back u r in the first position not where u opened the last alert from. This is somewhat annoying and again u have to go down and search for that alert in the list.
What problems is the product solving and how is that benefiting you?
Critical alert management for infrastructure, which helps keeping the infra in healthy state and serve our customers the best we can offer.
On Call Rotations Have Never Been Smoother
What do you like best about the product?
Squadcast, in comparison to similar providers I've used in the past, far outshines their competition.
My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go!
Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues.
While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented.
We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients!
My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go!
Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues.
While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented.
We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients!
What do you dislike about the product?
There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've configured the integrations as we have to keep things a certain way with our RMM. Because of that, while we do have runbooks created for our clients to help provide information to our technicians to address the multitude of issues that arise, they aren't automatically attached to the incident.
They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call.
They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call.
What problems is the product solving and how is that benefiting you?
Our techs receive alerts to their cell phones around all kinds of issues in real time so we are able to address them sometimes before a client is even aware. We have different levels set up for during office hours and outside those hours, so non-critical issues aren't sent to on call, thus saving us time and money.
Using squadcast for alerts and incidents
What do you like best about the product?
On time alerts whenever there is an incident
What do you dislike about the product?
Some of the time calls get missed for alerts
What problems is the product solving and how is that benefiting you?
On time calls and alerts for incidents
Awesome
What do you like best about the product?
Its UI is so simple to manage and interact.
What do you dislike about the product?
The suppression rules and other automations can be improved more to easily see what will be the output of the suppression.
What problems is the product solving and how is that benefiting you?
escalation policies for different teams.
Squadcast review
What do you like best about the product?
It is a very useful tool for us and we have been using this tool for the last 2 years without any issues. Their escalation policies structure, and manage all service alerts based on the escalation policy.
What do you dislike about the product?
previously we were not able to attach screenshots in alerts notes but after squad cast update we are able to attach screenshots in notes so nothing to dislike now
What problems is the product solving and how is that benefiting you?
Microservices-based alerts, By using Squadcast we are able so solve the alerts within in short span of time and also do postmortem on them
Squadcast is Awesome
What do you like best about the product?
It helps to see my schedule as to when I will be on call really easy. It can change by month and week and is easy to update. It also will forward all emails that will come in for tickets straight to my email. It is effortless to setup and use. Your techs will love it to be able to see and plan everything around the schedule.
What do you dislike about the product?
I did not notice any downsides yet and I have been using it for years.
What problems is the product solving and how is that benefiting you?
On call scheduling is being solved. It benefits us because now no one is not aware of when they are on call and when they are not. No conflicts arise as to who is in charge for the week.
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