Sold by: Squadcast Inc.
From quickly responding to incidents and setting up on-call escalations, to tracking SLOs and error budgets, Sqaudcast has proven to be an end-to-end Reliability partner for companies looking to increase their uptime and deliver first-class digital experiences to their customers.
4.4
Overview
Squadcast unites on-call alerting and incident management along with SRE workflows under one platform. Automate and revamp your incident response process and refine service expectations by learning continuously from past incidents using one simple, integrated, affordable, and customizable platform.
Highlights
- Incident Management
- On-Call Alerting
- SRE & DevOps
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Free | Features in Free Plan: https://www.squadcast.com/pricing | $0.00 |
Pro | Features in Pro Plan: https://www.squadcast.com/pricing | $12.00 |
Enterprise | Features in Enterprise Plan: https://www.squadcast.com/pricing | $26.00 |
Premium | Features in Premium Plan: https://www.squadcast.com/pricing | $19.00 |
Vendor refund policy
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Management
Unified platform for automating and managing incident response processes with integrated workflows
On-Call Alerting
Automated on-call escalation and alert routing capabilities for incident response
Service Level Objective Tracking
SLO and error budget tracking functionality for monitoring service reliability metrics
SRE Workflow Automation
Site Reliability Engineering workflows integrated within a single platform for continuous improvement
Incident Learning and Analysis
Continuous learning from past incidents to refine service expectations and improve response processes
Incident Process Automation
Automates incident management workflows and processes to streamline incident response operations
Role and Responsibility Management
Tracks and clarifies team member roles, assigns responsibilities, and manages task allocation during incidents
Escalation Management
Provides escalation capabilities to request additional help and resources when needed during incident response
Stakeholder Communication
Maintains stakeholder awareness and keeps all participants informed throughout the incident lifecycle
Slack Integration
Operates natively within Slack to manage incidents without requiring context switching to external tools
On-Call Management and Scheduling
Customizable on-call schedules, rules, and escalation policies with team-based alerting capabilities
Service Catalog Integration
Built-in service catalog that enables rapid incident assembly by identifying service owners, experts, recent deployments, and relevant resources
Incident Response Automation
Unified incident response workspace with Slack integration that consolidates team and tools to reduce context switching
API-First Architecture with Integrations
API-first design with 25+ integrations including PagerDuty, Jira, OpsGenie, DataDog, and Terraform provider support
Runbook Engine
Customizable runbook engine for incident response automation and operational procedures
Standard contract
No
No
No
Customer reviews
Manan M.
Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations
Reviewed on Jan 21, 2026
Review provided by G2
What do you like best about the product?
On-call scheduling/rotations
Alert routing intelligence
Incident response workflows
Integrations with monitoring tools
Alert routing intelligence
Incident response workflows
Integrations with monitoring tools
What do you dislike about the product?
Workflow inefficiencies
Support or documentation issues
Support or documentation issues
What problems is the product solving and how is that benefiting you?
On-call scheduling/rotations
Alert routing intelligence
Incident response workflows
Integrations with monitoring tools
Alert routing intelligence
Incident response workflows
Integrations with monitoring tools
Chinthaka J.
Effortless Implementation and Feature-Rich Integration
Reviewed on Nov 22, 2025
Review provided by G2
What do you like best about the product?
easy to implement and use. Has mutiple features and easy to integrate.
What do you dislike about the product?
Present cloud version has no issues at all.
What problems is the product solving and how is that benefiting you?
Able to instantlycapture incident request with a minum number of key input, cross validating IT asset details works like a charm and provides ample details for a drill down into respective owner of incident and relating asset within inventory.
Information Technology and Services
Easy to use and track all your incidents with configurable schedules at competitive price
Reviewed on Nov 06, 2024
Review provided by G2
What do you like best about the product?
Very clean UI and menu. Dasbhoard to give quick view of current status/active incident
What do you dislike about the product?
So far based on my uses cases, I did not find anything which i would say is missing or have to be different.
What problems is the product solving and how is that benefiting you?
We were looking for incident management based on user that we wanted to have account for and Squadcast have all the features that we wanted to start with also the price was within budget.
Since we implemented, all the incident which needs to be taken care on priority are now getting right attention and visibility, also team members get calls and escalation policy helps further that if call is missed by one person then it goes to other and so on.
Which at the end gets acknowledge and team start to work on it or assign to appropriate team after basis analysis.
Since we implemented, all the incident which needs to be taken care on priority are now getting right attention and visibility, also team members get calls and escalation policy helps further that if call is missed by one person then it goes to other and so on.
Which at the end gets acknowledge and team start to work on it or assign to appropriate team after basis analysis.
James F.
Easy to set up and maintain incident management
Reviewed on Oct 30, 2024
Review provided by G2
What do you like best about the product?
Squadcast helps us respond to incidents in our software promptly, before they become a significant issue for our users. Squadcast can take inputs from various monitoring tools that we have and its easy to set up rotas and overrides for who should be alerted for different types of issues.
What do you dislike about the product?
With multiple rotas set up, it can be sometimes difficult to read the schedules screen for who is on-call in different rotas.
What problems is the product solving and how is that benefiting you?
Squadcast alerts us to issues occurring in our production software. This helps us to keep our customers happy by responding to issues promptly.
Gireesh B.
Smooth Migration from PagerDuty and Excellent Support!
Reviewed on Oct 29, 2024
Review provided by G2
What do you like best about the product?
After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer support. Squadcast came highly recommended by one of our advisors, and I’m glad we made the switch!
The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.
Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch!
The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.
Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch!
What do you dislike about the product?
So far everything is going good. We don't have any complaints.
What problems is the product solving and how is that benefiting you?
Squadcast is helping us streamline our incident management processes with greater flexibility and responsiveness, solving key issues we faced with our previous solution. First, the transparent pricing model removes the financial strain we experienced with PagerDuty, allowing us to scale as needed without worrying about hidden costs or restrictive commitments. This financial flexibility is a huge benefit for our team, as it aligns well with our budget and user growth needs.