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Using squadcast for alerts and incidents
What do you like best about the product?
On time alerts whenever there is an incident
What do you dislike about the product?
Some of the time calls get missed for alerts
What problems is the product solving and how is that benefiting you?
On time calls and alerts for incidents
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Staying Ahead with Service Alerts
What do you like best about the product?
Squadcast excels at notifying about critical service issues that demand immediate attention. It seamlessly integrates with other monitoring systems, such as Azure Insights and Datadog. We mainly use these two, and setting up notification rules has been hassle-free.
What do you dislike about the product?
A notable drawback is the repeated alerts for the same issue during investigation, which can be quite frustrating. Although there are manual options to suppress these alerts, an automatic feature to recognize and mute repetitive alerts for the same active issue would be highly beneficial, especially to avoid the disruptive alert sounds.
What problems is the product solving and how is that benefiting you?
Squadcast provides immediate insights into errors, eliminating the need to constantly monitor incoming logs. This real-time visibility is a significant advantage in our operations.
Squadcast offers premium features at no cost to users
What do you like best about the product?
We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most customers run shifts around the clock however we are only staffed during normal business hours. If there is a network or software issue that takes place after hours its critical that we be alerted. With Squadcast we have found that we can determined which alerts we want prioritized, which we want to ignore, we can even suppress repeated alerts. After doing research we found Squadcast was the best value allowing us to have many team members on our support rotation and all while still utilizing the first tier of service which does not cost us.
What do you dislike about the product?
My only issues have been with the IOS app having bugs however I am not aware of any of the previous bugs that we encountered still being an issue. It appears as though they have all been addressed. These inluded not being able to add notes to a ticket and login issues.
What problems is the product solving and how is that benefiting you?
Allows us to have application up time monitoring to ensure we don't have any outages that go uncaught.
I don't understand who this product was designed for
What do you like best about the product?
I'm told that it was cheaper than competitors
What do you dislike about the product?
Not very user friendly. For example, as an engineer there was no easy way to see a listing of my upcoming on-call shifts. Instead, I would have to go to the calendar for the rotations I was in and look for the shifts with my name. Overriding schedules due to vacations, etc, was also much more complicated than it should have been.
One of my coworkers speculated that this product was designed for the people who make the schedules, rather than the people who are on-call. However, the person who sets our schedules assured us that using Squadcast was just as miserable for him as it was for us.
My company switched to another product, and everything has been much better since then. Absolutely nobody misses Squadcast.
One of my coworkers speculated that this product was designed for the people who make the schedules, rather than the people who are on-call. However, the person who sets our schedules assured us that using Squadcast was just as miserable for him as it was for us.
My company switched to another product, and everything has been much better since then. Absolutely nobody misses Squadcast.
What problems is the product solving and how is that benefiting you?
We stopped using it, so it doesn't benefit us.
Awesome
What do you like best about the product?
Its UI is so simple to manage and interact.
What do you dislike about the product?
The suppression rules and other automations can be improved more to easily see what will be the output of the suppression.
What problems is the product solving and how is that benefiting you?
escalation policies for different teams.
Squadcast review
What do you like best about the product?
It is a very useful tool for us and we have been using this tool for the last 2 years without any issues. Their escalation policies structure, and manage all service alerts based on the escalation policy.
What do you dislike about the product?
previously we were not able to attach screenshots in alerts notes but after squad cast update we are able to attach screenshots in notes so nothing to dislike now
What problems is the product solving and how is that benefiting you?
Microservices-based alerts, By using Squadcast we are able so solve the alerts within in short span of time and also do postmortem on them
Does what it needs to do
What do you like best about the product?
Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents.
What do you dislike about the product?
There are new features and improvements coming out reguarly, but it's not always clear if they align to our business. AEs / Support could be more proactive in evangelizing these features with existing customers.
What problems is the product solving and how is that benefiting you?
Call tree / alerting when there's production incident.
Squadcast is Awesome
What do you like best about the product?
It helps to see my schedule as to when I will be on call really easy. It can change by month and week and is easy to update. It also will forward all emails that will come in for tickets straight to my email. It is effortless to setup and use. Your techs will love it to be able to see and plan everything around the schedule.
What do you dislike about the product?
I did not notice any downsides yet and I have been using it for years.
What problems is the product solving and how is that benefiting you?
On call scheduling is being solved. It benefits us because now no one is not aware of when they are on call and when they are not. No conflicts arise as to who is in charge for the week.
Easy to use and extremely efficient!
What do you like best about the product?
Squadcast streamlines our teams communication and colloboration on business critical issues. It has been instrumental in our incident management while reducing support response times which leads to greater customer satisfaction.
What do you dislike about the product?
I'd love more options for recording capabilities with the tool. The pricing can also be a bit much for leaner teams at new start ups.
What problems is the product solving and how is that benefiting you?
It notifies key team members about business critical issues both inside and outside of operating hours wherever they may be and in the manner in which they wish to be communicated with. This is a huge help as we are a global remote team with a global customer base and our working hours may not always be our clients. However, with squadcast we know when to tune in and add more resources to resolve an issue.
My Review of Squadcase
What do you like best about the product?
Squadcast offers may features, is highly customizable and easy to use.
What do you dislike about the product?
The user interface can be a little overwhelming at first.
What problems is the product solving and how is that benefiting you?
Squadcast helps us to easily customize our incident notification levels and our on-call scheduling.
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