What do you like best about the product?

Very clean UI and menu. Dasbhoard to give quick view of current status/active incident

What do you dislike about the product?

So far based on my uses cases, I did not find anything which i would say is missing or have to be different.

What problems is the product solving and how is that benefiting you?

We were looking for incident management based on user that we wanted to have account for and Squadcast have all the features that we wanted to start with also the price was within budget.
Since we implemented, all the incident which needs to be taken care on priority are now getting right attention and visibility, also team members get calls and escalation policy helps further that if call is missed by one person then it goes to other and so on.
Which at the end gets acknowledge and team start to work on it or assign to appropriate team after basis analysis.