Squadcast
Squadcast Inc.External reviews
306 reviews
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squadcast review
What do you like best about the product?
Unlimited Free SMS
Unlimited Free Calls
Unlimited Users
A lot of great integrations
Unlimited Free Calls
Unlimited Users
A lot of great integrations
What do you dislike about the product?
2FA does not exist
Incident Rate Limiting
Incident Rate Limiting
What problems is the product solving and how is that benefiting you?
Improve service quality by receiving incidents quickly via phone and SMS.
Reduced cost of incident notification.
Reduced cost of incident notification.
Nice and Helpful Tool
What do you like best about the product?
Integration with other software such as Slack etc.
Mobile application which makes sure we don't have to be in front of our System always.
Ease of use in configuring.
Easy to add/remove users to a particular group.
Easy scheduling on-call pairs weekly in advance
Mobile application which makes sure we don't have to be in front of our System always.
Ease of use in configuring.
Easy to add/remove users to a particular group.
Easy scheduling on-call pairs weekly in advance
What do you dislike about the product?
None as of now. Maybe we are not exploring squadcast fully.
The UI on the mobile is somewhat outdated by at least by 4years.
More functionality should be added compared to competitors in this field.
The UI on the mobile is somewhat outdated by at least by 4years.
More functionality should be added compared to competitors in this field.
What problems is the product solving and how is that benefiting you?
We use it mainly for alerting ourselves with P0/P1 Alerts.
On-Call Monitoring schedule for critical applications.
Use it extensively during our ThanksGiving and New Years when our traffic is very high.
On-Call Monitoring schedule for critical applications.
Use it extensively during our ThanksGiving and New Years when our traffic is very high.
It's simple to use and very efficient.
What do you like best about the product?
With our company, I like that it automatically assigns you to your designated time slot. Notifications are received easily and setup was simple. The menu is easy to go through as well. So far it's been one of the easiest tools we've used.
What do you dislike about the product?
Other than being paranoid that it's not working, I haven't found an issue with the app.
What problems is the product solving and how is that benefiting you?
The issues we get are from customers having after hour issues. Issues can range from internet being down, computer not turning on, or simple cannot access email issues. It varies as what's important to the customer to get resolved as soon as possible rather than waiting until the office is opened.
Squadcast : An End to End innovative incident response tool
What do you like best about the product?
Squadcast helped my team to get our alert fatigue state under control. Moving from email-based alerting to Squadcast was huge jump for us .
What do you dislike about the product?
Reporting functionalities can be improved and adding Service related FAQ's links or run-books are missing
What problems is the product solving and how is that benefiting you?
Problem solved by using Squadcast
- Alert Fatigue
- Alert control
- Structured alerting escalation
- Alert Fatigue
- Alert control
- Structured alerting escalation
Great Incident Management
What do you like best about the product?
We're able to centralice all Incidences in one single application and it was really easy to implement and integrate.
What do you dislike about the product?
Sometimes it's hard to find what we're looking for. Better ordering in tables and search-elements would be great.
What problems is the product solving and how is that benefiting you?
Having one place for all incidents.
Recommendations to others considering the product:
Try the free verison. It's just Limited in the amount.
Decent experience while using squadcast for Incident management
What do you like best about the product?
summary report for incidents. Good UI for mobile and web platforms. Alerting mechanism hierarchy.
Ability to group into squads and escalation policies.
Best being scheduling mechanism and integrations support(especially of slack).
The analytics page is decent too.
Ability to group into squads and escalation policies.
Best being scheduling mechanism and integrations support(especially of slack).
The analytics page is decent too.
What do you dislike about the product?
Not able to silence the similar issues after acknowledging the first of such type.
less analytics charts.
May be after each time - an incident is resolved, feedback and ways the incident is resolved can be collected.
and the same could be shown next time when a similar incident appears.
Of course, this is the organization's proprietary data, Hence security must be taken into consideration.
This enables the newer users of squadcast to know the history of similar incident types and the ways taken to resolve the problem.
Analytics UI may be improved to show the types of incidents and other statistics on a decent timeline.
less analytics charts.
May be after each time - an incident is resolved, feedback and ways the incident is resolved can be collected.
and the same could be shown next time when a similar incident appears.
Of course, this is the organization's proprietary data, Hence security must be taken into consideration.
This enables the newer users of squadcast to know the history of similar incident types and the ways taken to resolve the problem.
Analytics UI may be improved to show the types of incidents and other statistics on a decent timeline.
What problems is the product solving and how is that benefiting you?
Business production alerts. Ability to handle peak times in productions and exceptions at run time and performance throttling.
We are able to find and fix bottlenecks in the delivered product even before the customer notices it. Thanks to Squadcast for its alerting mechanism.
We are able to find and fix bottlenecks in the delivered product even before the customer notices it. Thanks to Squadcast for its alerting mechanism.
One of the best on call scheduling software
What do you like best about the product?
-It is super easy to setup
-very intuitive
-integrates beautifully with tools like uptimerobot, Google Chat, Slack etc
-has extensive documentation
-amazing UI/UX
-most importantly it just works without a hiccup!
-very intuitive
-integrates beautifully with tools like uptimerobot, Google Chat, Slack etc
-has extensive documentation
-amazing UI/UX
-most importantly it just works without a hiccup!
What do you dislike about the product?
It would be great if we could download the incident list, also it would be great to have more time based filters on the analytics. Apart from there I could not find anything problematic or inconvenient yet.
What problems is the product solving and how is that benefiting you?
- We have a bunch of application servers that we are monitoring for down-times using tools like uptimerobot, we needed an on call management software to have people on call to respond to the downtime and immediately understand the reasons for the incidents
Benefits:
- Setting up escalation policies was extremely helpful in case the person on call failed to respond sooner
- Setting up the on call schedule was a piece of cake compared to other on call management software out there
- The analytics help us better understand the incidents and resolution time, which helped us better our processes
Benefits:
- Setting up escalation policies was extremely helpful in case the person on call failed to respond sooner
- Setting up the on call schedule was a piece of cake compared to other on call management software out there
- The analytics help us better understand the incidents and resolution time, which helped us better our processes
Recommendations to others considering the product:
Just go for it.
Technical Customer Success Manager feedback
What do you like best about the product?
The ease of use that you get a link to direct you to the issue in the text message
What do you dislike about the product?
Email duplication with text messages when errors occur.
What problems is the product solving and how is that benefiting you?
making sure that both of our databases are running at sync and therefore keep our high performance system running at its optimum.
Good Application monitoring system
What do you like best about the product?
We like the alarm feature integration. We have cloudwatch alarms which we integrate with squadcast and we can use their tagging and routing protocols to route to the appropriate team and also use on call scheduled to manage it.
What do you dislike about the product?
Few integrations like slack doesn't work at all. No bitbucket integration. Should have an option to elevate to a different team if not answered.
What problems is the product solving and how is that benefiting you?
Application monitoring and error reporting
Great product
What do you like best about the product?
Squadcast was amaziling easy to integrate in our existing procedures and systems, having it operating from day one.
What do you dislike about the product?
I wouldn't say "dislike", I think there are many possible enhancements to do as in any product, but out of the box each feature was useful for us. The UI/UX for managing schedules for our squads could be improved as an example of this.
The absence of a method on its API for creating an incident makes the product less integrable.
The absence of a method on its API for creating an incident makes the product less integrable.
What problems is the product solving and how is that benefiting you?
Problems solved
* The need for a single vendor and point of contact for all of our alerting needs from systems and procedures (i.e. ETLs)
* The need to make calls to our DevOps and Support engineers
* Integration of our alerting system with applications and batch/offline processes
Benefits
* Ability to measure the response of our engineers
* Visibility of our infrastructure general health
* Simplicity for our engineers for management of the incidents flow.
* The need for a single vendor and point of contact for all of our alerting needs from systems and procedures (i.e. ETLs)
* The need to make calls to our DevOps and Support engineers
* Integration of our alerting system with applications and batch/offline processes
Benefits
* Ability to measure the response of our engineers
* Visibility of our infrastructure general health
* Simplicity for our engineers for management of the incidents flow.
Recommendations to others considering the product:
Give it a try.
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