Squadcast
Squadcast Inc.External reviews
306 reviews
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External reviews are not included in the AWS star rating for the product.
I use squadcast instead of Opsgenie and I’m very happy about that choice .Great application
What do you like best about the product?
Exciting features and also right pricing for what needed
What do you dislike about the product?
Status page has not so useful. Need improvement..
What problems is the product solving and how is that benefiting you?
Managing incident with right priority.
Squadcast Review
What do you like best about the product?
Allows the whole team to know you have acknowledged the request and completed tasks.
What do you dislike about the product?
Nothing, I found this is perfect in everyway.
What problems is the product solving and how is that benefiting you?
We no longer have the need to take turns to carry a shared after hours support phone/pager
Awesome product, dependable and very easy to integrate
What do you like best about the product?
Very easy to integrate with practically every product we use for monitoring
What do you dislike about the product?
Phone call is not coming from the same phone all the time, so difficult to make it call when phone is on silent mode
What problems is the product solving and how is that benefiting you?
Monitoring our app and services availability. We now have immediate feedback if something goes wrong
Is a excellent tool for get in real-time information and status of all projects
What do you like best about the product?
The time in that the squad is notified, the integration with gcp and others services type is accesible and the notification system is great for all users Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service
What do you dislike about the product?
Maybe the interface is confused in some scenarists
What problems is the product solving and how is that benefiting you?
Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service
Incredible value, very reactive team and well maintained platform
What do you like best about the product?
It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast !
What do you dislike about the product?
The mobile app is not the best but does the trick. PSTN fall back does the trick in case the app is not working and I'm confident that they will fix/improve the app in the future/
What problems is the product solving and how is that benefiting you?
We used to have a call center dispatching after hours calls from our customers and a global sms/alert list for service incidents. The global SMS list were disturbing people not on call, and call center was not providing any real value to the customer. After hours calls now goes to a voicemail2email and with the email integration in SquadCast, the on call technician is alerted directly, without any third party involved. If the on call technician doesn't answer, the call is then escalated.
Squadcast: Been there
What do you like best about the product?
- Custom definable escalation policy
- You can integrate with N number of services with Squadcast
- Complete transparency of the incident response process
- Simple UI/UX and brilliant features to eliminate unwanted alerts
- You can integrate with N number of services with Squadcast
- Complete transparency of the incident response process
- Simple UI/UX and brilliant features to eliminate unwanted alerts
What do you dislike about the product?
I can't find any, really happy as of now
What problems is the product solving and how is that benefiting you?
The four particular benefits are:
- Application performance has increased
- It has allowed us to have a centralized system for all alerts
- Proper escalation of alerts to the right person
- Alert frequency has reduced
Recommendations to others considering the product:
Best Centralised incident management tool.
Squadcast is the fatigue Terminator
What do you like best about the product?
Squadcast stopped a flood of random and pointless alerts from entering our pagers. It has intelligent features like alert suppression and maintenance mode which allows only meaningful alerts to enter the pagers and save our team from fatigue. We have a majority of our traffic in the day time and so run scheduled maintenance on upgrading DBs and other critical components once a month. Squadcast has enabled us to set this into our calendars and manage it without a glitch.
What do you dislike about the product?
Nothing to dislike. Everything works fine for us.
What problems is the product solving and how is that benefiting you?
Our time and energy were being wasted in noisy alerts. But this got resolved quickly after we started using Squadcast. Their team is quite helpful and can help configure it appropriately if there is an issue.
IT Operations Simplified
What do you like best about the product?
I like the dashboard the most. It has a very clean layout and is realtime. The on-call schedules capability is also great. It was easy to onboard the rest of the team onto Squadcast. The tool just works and does its job really well.
What do you dislike about the product?
Would be great if we could configure the escalation policies from the mobile app.
What problems is the product solving and how is that benefiting you?
Squadcast is solving our problem of maintaining tight error budgets. Before we used Squadcast we had issues like delayed response acknowledgment and response times. A lot of it was due to misconfigured integrations with some of our monitoring tools, and lack of good alert suppression capabilities. The Squadcast team was quite responsive and helped fix some of the issues we were facing with bidirectional integrations and basic dedupe capabilities.
Good incident management tool for MSPs
What do you like best about the product?
Squadcast integrates with different monitoring systems that we have and notifies priority alerts that needs our attention. It has improved our process of dealing with incidents to make sure we never is those critical alerts that affects our systems. As an MSP, we like the fact that we can use multiple account scopes in Squadcast and have common billing for all of them.
What do you dislike about the product?
While it’s not perfect there isn’t much to dislike.
What problems is the product solving and how is that benefiting you?
We help entreprises with digital transformation which requires us to work with a number of monitoring systems and monitoring them all at once is quite difficult. To manage all these efficiently we use Squadcast. It integrates with those monitoring systems easily and alerts us if there is something that needs our attention.
Recommendations to others considering the product:
Squadcast is very effective at incident response and provides great reporting capabilities (if you need something specific in the report, just ask their Support team). We would recommend it for anyone looking for a good incident response tool.
Supercharged on-call and incident management
What do you like best about the product?
Squadcast has excellent on-call and incident management with clean UI. One can create various squads with multiple schedules for daily, weekly, or custom rotations. Incidents in these schedules have customizable escalation policies to make sure alerts are sent to the right folks in a timely manner. Everything works perfectly.
What do you dislike about the product?
It would be great to have a public API.
What problems is the product solving and how is that benefiting you?
We aim to have highly reliable, secure and fast services for a great user experience. However, unpredictable load on the infrastructure requires us to take rapid actions. Squadcast is very helpful to ensure complete transparency of the incident response process. It’s very easy to setup and use.
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