Squadcast
Squadcast Inc.External reviews
306 reviews
from
External reviews are not included in the AWS star rating for the product.
Monitoring and Alerting turned simple and efficient
What do you like best about the product?
The best part is that it's a very simple tool. Initially, with other monitoring tools, only technical folks were handling the alerts. However, since Squadcast is easy and includes the "notes" and a few other sections, it is managed by Customer Success itself. If they see any issue, it's easy for them to reassign. Thus, it almost eliminated the L1 layer
What do you dislike about the product?
Call rotation seems to be confusion sometimes
What problems is the product solving and how is that benefiting you?
We use it for Server monitoring for various metrics
Review on the way
What do you like best about the product?
get notification and message together on mobile
What do you dislike about the product?
nothing to say as i like the way i pick up the ticket
What problems is the product solving and how is that benefiting you?
notification comes late
The best incident management tool out there.
What do you like best about the product?
Squadcast has been a game-changer for my team's collaboration and productivity. The user-friendly interface makes it a breeze to set up and manage projects, and the real-time collaboration features have significantly improved our workflow. The platform's reliability in handling audio and video calls has been impressive, ensuring that our communication is seamless, even across remote teams.
One standout feature is the ease with which Squadcast integrates with other tools we use daily, streamlining our processes and centralizing information. The detailed analytics and reporting capabilities provide valuable insights into our team's performance and help us make data-driven decisions.
One standout feature is the ease with which Squadcast integrates with other tools we use daily, streamlining our processes and centralizing information. The detailed analytics and reporting capabilities provide valuable insights into our team's performance and help us make data-driven decisions.
What do you dislike about the product?
One aspect is the mobile app experience, which could be more polished for on-the-go accessibility. Enhancing the app's features and ensuring a seamless transition between desktop and mobile could further improve the user experience.
What problems is the product solving and how is that benefiting you?
Helps me monitor various workflows, and respond to incidents almost immediately
Squadcast is a good tool for critical alerting
What do you like best about the product?
Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.
What do you dislike about the product?
Until you install theh Squadcast app and manage all your alerts through that the phone interface can be a bit frustrating to navigate. Failure to manage the alerts will cause Squadcast to hound you (not a bad thing if no one is paying attention). However, once you have the app it is mindless ot properly manage the alert stream and silence it once the alert has been properly acknowledged.
What problems is the product solving and how is that benefiting you?
We have a pool of people comprising an upstream vendor's technical staff and our own. Each side has folks responsible for alerts depending on the time and day. This seamlessly manages that and is relentless in making sure someone knows that an extremely critical event is going once an approved person acknowledges what is going on, it quits chasing the others.
Simplified Alert Management
What do you like best about the product?
The UI to the web interface and app are easy to use and simple.
What do you dislike about the product?
Not many things I dislike. Sometimes refreshing the feed on the app doesn't work and I have to quit / re-open the app.
What problems is the product solving and how is that benefiting you?
Having alerts come from hundreds of different places is hard to manage via email or other methods. Consolidating all these alerts into a system like Squadcast has saved hours of time.
So convenient
What do you like best about the product?
Accurate and detailed alerts make pinpointing the issue easy
What do you dislike about the product?
Sometimes difficult to disable the variety of alerts received
What problems is the product solving and how is that benefiting you?
Squadcast allows our IT and Client Services teams to receive automated alerts about our Clients' site issues around the clock so that we can address them quickly
Easy to implementation and integration.
What do you like best about the product?
Easy to implementation and integration, Helped team to understand fast .
What do you dislike about the product?
Email and phone alerts frequency, Even post acknowolegement recieving calls.
What problems is the product solving and how is that benefiting you?
solving our critial servers down with prompting alerts.
Great solution for on-call teams!
What do you like best about the product?
I like the notification system the most!
What do you dislike about the product?
Can't see full name of "Assigned to" on homepage.
What problems is the product solving and how is that benefiting you?
We are using it for on-call rotations for team of IT professionals.
Easy to use and built robustly!
What do you like best about the product?
Team collaboration and history of previous alerts to look back on.
What do you dislike about the product?
Deduped should be based on a specific value, like ID, vs just taking the name of the alert.
What problems is the product solving and how is that benefiting you?
incident management
Very intuitive UI!
What do you like best about the product?
Squadcast makes it easy to set up alerts for any appliance/application. As a new user the onboarding was smooth and quick enough to get started.
What do you dislike about the product?
I have not yet found anything I dislike about Squadcast. It just works.
What problems is the product solving and how is that benefiting you?
We were receiving too many alerts from multiple different systems. Squadcast has simplied this, creating one point of reference for most/all alerts.
showing 21 - 30