Squadcast
Squadcast Inc.External reviews
306 reviews
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External reviews are not included in the AWS star rating for the product.
Squadcast rocks! A solution that is very flexible and tunable for our team
What do you like best about the product?
Multiple inputs allow us to customize alerting for each of our alerting systems. We are able to set clear priorities for our most important events and alerts.
What do you dislike about the product?
The support team is not based in the US, sometimes making meetings a little bit of a challenge. So far we have managed through it, but you asked. Overall a great service for us.
What problems is the product solving and how is that benefiting you?
Previously we were relying on SMS alerting, which has it's own set of challenges. With the flexibility of Squadcast and the auto escalation and retries we no longer have missed calls to action.
Review Squadcast
What do you like best about the product?
The escalation policy feature and the incident management calling feature are excellent. It's the best API for managing the user roster and other tasks. I particularly like the support chatbots, which are very helpful for receiving timely alerts to make decisions and avoid issues.
What do you dislike about the product?
There is no option to automatically escalate the alert to the next level user if the first level user acknowledged the attention and didn't resolve it for a long time. And the latest schedule v2 UI is not working correctly.
What problems is the product solving and how is that benefiting you?
Incident route diversion and helping us to manage issues before the outage and take action timely. Other ways are also to get a call from the squad cast. If you are not available online, you will get a call from AI.
Great Incident Management system
What do you like best about the product?
There are multiple incident notifications that you can choose from to inform you of an incident, and allows you to add rules!
As occasional users for a small team, we are on the free plan, so this is perfect for us. Happy to buy more credits for calls and texts once we have run out.
Super easy to use and cost-effective.
As occasional users for a small team, we are on the free plan, so this is perfect for us. Happy to buy more credits for calls and texts once we have run out.
Super easy to use and cost-effective.
What do you dislike about the product?
We have not come across anything yet, it's really simple to use. Nothing to dislike so far :)
What problems is the product solving and how is that benefiting you?
When a website is not functioning as it should (really slow/goes down) during an online event.
One of the benefits is that you can collaborate and make notes on the incident ticket for the team to see, so if you re-assign it, all the history and details are there.
One of the benefits is that you can collaborate and make notes on the incident ticket for the team to see, so if you re-assign it, all the history and details are there.
Well rounded on-call and system monitoring service
What do you like best about the product?
The Squadcast service is easy to use and configure, utilizing the scheduling and teams options we have been able to set up a quality on-call rotation for our team's needs.
What do you dislike about the product?
The downfall to scheduling in the Squadcast tool is the ability to set a rotation. Having a section where you can set up groups (rotation 1, 2) and then set the rotation time frame (weekly, bi-weekly) would be a quality improvment.
What problems is the product solving and how is that benefiting you?
Utilizing Squadcast has offered the opportunity to free up Senior level team-members to work different shifts while still be reachable 24/7.
Excellent product
What do you like best about the product?
The support for incident triggers -- including quick integrations via webhooks & email.
What do you dislike about the product?
The interface allows flexibility in multiple types of workflows but that means that you need to learn core concepts of SquadCast to start working with it.
What problems is the product solving and how is that benefiting you?
Coordinating an on-call support team for our customers.
Consise, simple to use, does what you need
What do you like best about the product?
The ability of Squadcast to receive complex payloads and decipher them into meaningful alerts, and then actually alert the people who matter, the people who fix. With the work rota scheduling, outside of business hours, this is critical, and Squadcast does it well.
What do you dislike about the product?
With the input from PRTG and output to Teams, with alerting via their App, there's nothing to dislike.
What problems is the product solving and how is that benefiting you?
The main issue was that whoever was on call always had to keep looking at PRTG and emails on their phone, disrupting family life and preventing us from relaxing for an evening.
With Squadcast, we can relax knowing that the App will alert us if anything happens. We can trust it.
With Squadcast, we can relax knowing that the App will alert us if anything happens. We can trust it.
Recommendations to others considering the product:
Just try it. It does what it does very well.
Works better than any others we have tried.
What do you like best about the product?
The ability to configure the paging settings to better control who is getting alerted and how often they are getting alerted, along with the time between alerts.
What do you dislike about the product?
Having more notification options would be a plus, but other than that, everything's been great. As the title says this has performed better than other platforms we have tried.
What problems is the product solving and how is that benefiting you?
Having a larger team share the load now with after-hours work, It was essential for us to have a platform that allows us to best cover our schedule needs while also ensuring everyone is on the same page.
The prefect companion - Squadcast
What do you like best about the product?
The intuitiveness of the User Interface was very satisfying. The Dashboard actually gave me important and actionable items. The perfect companion for our Team of Support Engineer
What do you dislike about the product?
so far I haven't seen anything that I dislike. I have the app on my mobile device as well and this allows me a great amount of freedom. With our SLA of 1 hour, we can "acknowledge" the incident and proceed from there.
What problems is the product solving and how is that benefiting you?
We provide 24/7 Support Services. Our After-hours component requires that we give our customers a 60 minutes SLA. Squadcast has allows us maximum flexibility when providing this support without being tethered to our laptops.
Recommendations to others considering the product:
This is a best-in-breed solution for providing 24/7 support, without being tied to your desk
Best Pagerduty Alternative
What do you like best about the product?
They have very good IT Team, support department, they help you with any integration question... After searching and test lots of Pagerduty Alternatives, this is the best, awesome integrations, reporting, tools...
What do you dislike about the product?
They are just two features missing:
1. Ability to sync the SquadCast number in your iPhone contact list (Pagerduty do it in the app).
2. Ability to repeat an alert to the same target, for example, if I want to call me in 1 minute and call again in 2 minutes, I can't do it, this help with "do not disturb" mode on iPhone,.
1. Ability to sync the SquadCast number in your iPhone contact list (Pagerduty do it in the app).
2. Ability to repeat an alert to the same target, for example, if I want to call me in 1 minute and call again in 2 minutes, I can't do it, this help with "do not disturb" mode on iPhone,.
What problems is the product solving and how is that benefiting you?
I integrated all my team alerting worldwide in a single platform, do fast responses to incidents on our app, escalations... They just call you at the right moment.
Recommendations to others considering the product:
Just try it !
A one stop, affordable solution for incident response
What do you like best about the product?
Fully featured free plan, good enough for small teams
What do you dislike about the product?
No SSO in the free tier is limiting, but not a show stopper
What problems is the product solving and how is that benefiting you?
We were looking for a service that provided incident response functionalities for technical teams while also providing reporting tools for stakeholders
Recommendations to others considering the product:
Squadcast is simple, easy to use and has a responsive support team that was able to quickly resolve issues we encountered.
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