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Reviews from AWS customer

9 AWS reviews

External reviews

187 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Ashley Njuguna

Cost transparency has transformed budgeting and forecasting and improves IT spend accountability

  • March 28, 2026
  • Review from a verified AWS customer

What is our primary use case?

Apptio Costing is one of the best and a game changer in IT financial analysis tools. In my organization, I use it for annual budgeting, monthly forecasting, and capital project tracking. I also use Apptio Costing to manage IT spend requests.

Regarding my main use case, I use Apptio Costing for cost allocation, showback/chargeback, and TCO reporting.

What is most valuable?

The best features that Apptio Costing offers include data aggregation, flexibility, support communication, dynamic reporting, ease of use, and IT reporting.

Out of those features, planning, budget, and forecasting in Apptio Costing has made the biggest difference for my team, as it helps with annual budgeting, monthly forecasting, and capital project tracking.

Loading actuals from Oracle in Apptio Costing is great.

Apptio Costing has positively impacted my organization by improving forecast accuracy, streamlining the annual budgeting process and saving a lot of time, and capturing a record of Capex spend approvals has also been improved.

My team now works roughly 40 to 65% faster as a result of the time savings from Apptio Costing.

What needs improvement?

Apptio Costing can be improved with more spend AI insights.

The user interface of Apptio Costing should be more intuitive and easy to navigate for new users.

For how long have I used the solution?

I have been using Apptio Costing for seven years.

What do I think about the stability of the solution?

Apptio Costing is stable.

What do I think about the scalability of the solution?

Apptio Costing's scalability is very good because it has continued to grow with my organization.

How are customer service and support?

The customer support for Apptio Costing is very responsive and proactive.

Which solution did I use previously and why did I switch?

Previously, I was using IBM Cloudability before switching to Apptio Costing.

What was our ROI?

I have seen a return on investment from Apptio Costing, which includes the acceleration of the planning process. The controlled environment and automation has been great, saving time and cost, while project accounting has been streamlined to reduce errors.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing for Apptio Costing was that everything was cost-effective and affordable.

Which other solutions did I evaluate?

Before choosing Apptio Costing, I evaluated IBM Cloudability as one of the options.

What other advice do I have?

I would rate Apptio Costing as nine out of ten.

I give it a nine out of ten because it has delivered cost transparency, especially to my tech spend.

My advice to others looking into using Apptio Costing is that cost transparency and TCO for the product and platform model that I was unable to achieve previously has now been accomplished. Apptio Costing is a wonderful product for TBM implementation, which also needs a few enhancements to meet current industry standards.

Apptio Costing is a great tool for allocating cost to business units and great for transparency, especially in IT spend and IT tech spend.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Alice Hanan

Budgeting and forecasting have become faster and provide leadership with actionable IT spend insights

  • March 28, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Apptio Costing is that we use Apptio One primarily for IT budgeting and forecasting. We use it for both departmental operating expenses and project financial reviews with IT leadership.

We budget, forecast, and monitor IT and tech digital spend. Apptio Costing allows us to monitor actual spending and provides reports based on our IT hierarchy.

What is most valuable?

The best features Apptio Costing offers include the ability to create different scenarios, the ability to connect with other systems to roll data, and an intuitive way of usage.

The features also include analytics, reporting, and the ability to incorporate changes and adjust reporting quickly and seamlessly. Apptio Costing has accelerated ad hoc analysis and reduced our forecasting cycle from forty-five days to thirty days.

What needs improvement?

Apptio Costing could be improved in calculating quantity versus entering the total amount. Additionally, addressing open IT tickets should be improved.

For how long have I used the solution?

I have been using Apptio Costing for seven years.

What other advice do I have?

Apptio Costing is very easy to use and is a great tool for planning models for project budget and forecasting that is highly recommendable. It is an awesome tool for saving data information instead of using Excel spreadsheets. I would rate this product a nine out of ten.


    Noah Trevor

Improved financial transparency has driven data-based decisions and optimized IT service costs

  • March 28, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Apptio Costing involves using data from IT operational and financial systems to relatively quickly construct a flexible, actionable set of budget, cost, and operational models and reports that are expected to become even more accurate over time. Our visibility to near-real-time consumption and related cost of IT services is a powerful capability, presenting important opportunities for decision-making and performance improvement progress.

As IT becomes more and more integrated into business, Apptio Costing provides a valuable enterprise-level solution to companies, especially organizations with large IT expenditures that do not already have solid IT services costing, planning, and performance measuring capability in one place.

Uncovering even small amounts of savings and performance improvement opportunity is also part of my main use case.

What is most valuable?

Apptio Costing offers exceptional reporting features that are second to none, showing companies what data to collect and how to go about creating and collecting consistent data, providing visibility into the IT department unlike any other software, and always improving and getting better.

The reporting feature is second to none. The standard out-of-the-box reporting shows incredible insights and gives the information executives need to make the correct decisions easily.

Service costing is another valuable feature. If you have to buy any module, this will be it. Comprehensive bottom-up service cost analysis and reporting is excellent.

Apptio Costing has positively impacted my organization in every way. It has been beneficial to each and every customer, and its relatively quick implementation process saves time. The savings that are provided by finding unnecessary servers, expensive storage, or even phone bills that are not being utilized but paid for is incredible. Employees can make better decisions based on facts and not on assumptions about the unknown benefit of the IT department. Our IT department is now treated as an asset to the business and not just an expense. Our company can now make better technical investments and also increase productivity by a larger margin.

Specific outcomes and metrics include an improvement in productivity from 40 to 55 percent improvement. Cost reduction has been significant, where we have reduced cost from 45 to 25 percent.

What needs improvement?

Apptio Costing features are becoming easier to use, but there is constant progression like any other software.

The user interface should be more intuitive and user-friendly, especially for new learners to adapt more quickly.

For how long have I used the solution?

I have been using Apptio Costing for approximately seven years.

What do I think about the stability of the solution?

Apptio Costing is very stable.

What do I think about the scalability of the solution?

Apptio Costing's scalability is very good and has handled my organization's growth well, making it very scalable.

How are customer service and support?

The customer support for Apptio Costing is very responsive and proactive.

Which solution did I use previously and why did I switch?

I previously used SAP Access Control and SAP Ariba Procurement.

I switched from those solutions to Apptio Costing because Apptio Costing is very easy to use and user-friendly. The cost is relatively affordable. It is a great tool to show transparency, especially when it comes to finance on the IT department and other departments. It enables making data-driven decisions easily. Apptio Costing is a highly recommendable tool for any organization.

What was our ROI?

I have seen a return on investment as Apptio Costing is positively contributing to our application rationalization, infrastructure optimization, and driving efficiencies across IT with more automated reporting.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing reveals that the licensing cost is affordable and very cost-effective.

Which other solutions did I evaluate?

Before choosing Apptio Costing, I evaluated other options, specifically SAP Access Control.

What other advice do I have?

Apptio Costing has made our lives so much easier. We can easily adjust the budget and incorporate changes on the fly and show management the immediate effect of the business change. Apptio Costing is a highly recommendable tool. I would rate this product nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Nancy Martin

Cost transparency has strengthened IT and finance collaboration and improves budget planning

  • March 27, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Apptio Costing is planning and cost transparency. I use it for the IT budget for both direct and chargeback, and leverage it for reporting and forecasting IT expenses.

A quick, specific example of how I use Apptio Costing for reporting or forecasting IT expenses is that cost transparency enables visibility to the business on what costs they are incurring.

This visibility is important for my business because it works really well for IT budgeting direct expenses, and cost transparency could provide better reporting with details for all expenses.

What is most valuable?

Some of the best features Apptio Costing offers are dashboards, insights, TBM, a data model, the ability to evaluate spend, forecasting capabilities, granular modeling, and report building.

Out of those features, I find myself using reporting and forecasting the most day-to-day because it allows for the company to understand the impact of project spend on the overall IT projects to show value.

I would add that budget forecasting reports, data ingestion, and time series data are also important features.

Apptio Costing has impacted my organization positively because everything with Apptio Costing has been positive, and one thing is that it is very easy to use.

What needs improvement?

I think Apptio Costing could be improved, particularly the user interface.

The UI should be more user-friendly and intuitive, as drilling down into budget line items in planning takes time and multiple clicks.

I think there is room for improvement in Apptio Costing with creating custom report views.

For how long have I used the solution?

I have been using Apptio Costing for about nine years, even in my previous organization.

What do I think about the stability of the solution?

Apptio Costing is very stable, and I have not experienced any downtime or lagging.

What do I think about the scalability of the solution?

I would say Apptio Costing is scalable because it has handled my organization's growth efficiently.

How are customer service and support?

The customer support is very responsive and helpful.

I would rate the customer support an eight out of ten.

Which solution did I use previously and why did I switch?

I previously used a different solution, and some of the alternatives were SAP Cloud ERP and Microsoft Project Server.

I switched from SAP Cloud ERP and Microsoft Project Server to Apptio Costing because planning is very versatile and works in many scenarios due to it being simple and easy to adapt.

What about the implementation team?

My company has a business relationship with the vendor as customers.

What was our ROI?

A specific outcome or metric resulting from using Apptio Costing is that it has enabled a great relationship between IT, finance, and the business units, giving the business units and the SSUs much better visibility into what their technology costs are, making decisions behind tech investments easier with the budgeting tool Apptio Costing provides.

Which other solutions did I evaluate?

Before choosing Apptio Costing, I evaluated other options, including the ServiceNow platform.

What other advice do I have?

My advice for others looking into using Apptio Costing is that it is easy to do the recharge we require, which was completely manual before Apptio Costing. Budget creation was in Excel with many issues and bugs, but now it has been streamlined by Apptio Costing, saving a lot of time and reducing error. It is a great tool for IT budgeting and cost transparency, so it is a highly recommendable tool.

Since we started using this tool, we have good reports to see the variances, and the tool has been great because there has been a lot of positive impact on delivering cost transparency or a sub-ledger to our tech spend.

I think Apptio Costing is a great tool for cost optimization as budgets are clear and business units are aware of costs. I am giving this review a rating of nine out of ten.


    Vincent Carter

Improved IT cost transparency has reduced forecasting cycles and supports continuous planning

  • March 27, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Apptio Costing involves utilizing its robust data visualization tools that help in creating insightful reports and models tailored to our specific business needs. I also appreciate the ability to present complex data in a visually appealing manner that aids in better understanding trends and patterns for informed decision making.

A specific example of how I use those visualization tools in my day-to-day work is through Apptio planning, which is used in my organization for forecasting and planning for IT products. It is also used for tracking IT expenses for our three lines of business. We have started work on product TCO and continue to enhance application TCO reporting.

Apptio Costing has been a good fit in my organization because it has brought to light mapping gaps and potential sunset opportunities from an infrastructure perspective.

How has it helped my organization?

We have improved our forecast cycle time from almost four weeks to an estimated total of five days. We have introduced a continuous forecast process with our financial finance analyst, which in turn eliminated the need for multiple spreadsheets.

What is most valuable?

The best features Apptio Costing offers are the ability to pull in numerous data sources and the ability to tag and customize reporting and dashboard creation.

The ability to tag and customize reports helps my team by providing clarity in project tracking and being very user-friendly.

I find project tracking, cost allocation, and forecasting within Apptio Costing to be valuable. Additionally, IT budgeting and monitoring TCO are features that I find very beneficial.

Apptio Costing has positively impacted my organization because it has been a helpful tool that has assisted us with IT planning and budget.

What needs improvement?

One area where Apptio Costing can be improved is in the data link, which has been a limitation for my organization when integrating with other applications such as Snowflake or ERP.

In terms of needed improvements, I would appreciate the ability to schedule change moves from development to stage. In some instances, we have users that are able to access our stage environment and have changes visible before it becomes a change management challenge.

What do I think about the stability of the solution?

According to my experience, Apptio Costing is stable.

What do I think about the scalability of the solution?

Apptio Costing's scalability is very good, as it has continued to handle my organization's growth well.

How are customer service and support?

The customer support for Apptio Costing is very responsive and good.

Which solution did I use previously and why did I switch?

One of the solutions that we were using before was called Workday Adaptive Planning.

We switched from Workday Adaptive Planning to Apptio Costing because Apptio Costing works really well for IT budgeting direct expenses. The cost transparency it has provided has led to better reporting with details for all expenses, resulting in a lot of time savings, and the reports are cleaned up and formatted. The cost is very effective and affordable.

How was the initial setup?

My experience with pricing, setup cost, and licensing has shown that Apptio Costing is one of the most cost-effective forecasting and planning tools that I have ever used. It is very affordable.

What was our ROI?

Since using this tool, we have seen a significant return on investment because it gives us the ability to see and manage our finances. Additionally, it has helped us by improving our forecast cycle from almost four weeks to an estimated total of five days.

Which other solutions did I evaluate?

Before choosing Apptio Costing, I evaluated other options such as IBM Cloudability.

What other advice do I have?

My advice to others looking into using Apptio Costing is that it is a great tool for any organization that has challenges when it comes to forecasting and finance planning. You should consider this tool because it is very easy to use, cost-effective, and does great work in financial transparency and IT cost optimization.

Apptio Costing is one of the best financial transparency tools and IT cost optimization tools available on the market right now. I would rate this product a 9 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Kaleem A.

Transparent and Efficient, but Complex Onboarding

  • March 26, 2026
  • Review provided by G2

What do you like best about the product?
I really like the transparency that IBM Apptio offers. It provides clarity, which enhances efficiency and optimization in managing and optimizing IT and cloud spending. The initial setup process was effortless, I'd rate it a 10 out of 10.
What do you dislike about the product?
I find the complexity of IBM Apptio challenging, especially during onboarding.
What problems is the product solving and how is that benefiting you?
I use IBM Apptio to manage and optimize IT and cloud spending, providing transparency and clarity, which improve our efficiency.


    Benjamin Makao

Cost transparency has improved and planning optimizes budgeting and accurate service billing

  • March 26, 2026
  • Review from a verified AWS customer

What is our primary use case?

Apptio Costing helps solve our total cost of ownership of every IT application and service we deliver to our clients and helps the billing with accurate consumption of services.

For consolidation and reporting of actual cost in our IT function, for planning and forecasting, and variance analysis on a monthly basis, I use Apptio Costing to calculate total cost of ownership or accurate billing.

I also use Apptio Costing to get better cost transparency and improved forecasting in my day-to-day work.

What is most valuable?

In my opinion, the best features Apptio Costing offers are the consolidation of detailed planning data, approval workflow, consolidation of actual cost data, and also integrating non-financial data with financial data for total cost of ownership of applications.

Out of those features, the ease of navigation and data visualization features are parts I rely on most, and they help my team by enabling cost management optimization, which includes detailed expense tracking, cost transparency, and efficient financial planning functionality.

Apptio Costing provides clear insights into expenses and facilitates budgeting tasks, which is unique about its features, enabling businesses to make strategic financial decisions effectively.

The straightforward design of Apptio Costing impacts my organization positively as it allows users to quickly find what they need without getting lost in complex menus or options. It also provides clear insights into expenses and facilitates budget tasks, enabling businesses to make strategic financial decisions effectively.

What needs improvement?

When Apptio Costing releases new functionalities, sometimes it comes with bugs, which is how it can be improved.

I would like to see an improvement in the integration of the different Apptio modules, as those bugs affect my work.

For how long have I used the solution?

I have been using Apptio Costing for the past nine years, even in my previous organization.

What do I think about the stability of the solution?

Apptio Costing is very stable.

What do I think about the scalability of the solution?

It is very scalable, and it can handle my organization's growth well.

How are customer service and support?

The customer support for Apptio Costing is very proactive and responsive.

Which solution did I use previously and why did I switch?

We previously used Google BigQuery, and the reason we switched from Google BigQuery to Apptio Costing is because Apptio Costing is much better and very insightful and also very cost-effective compared to this other tool.

How was the initial setup?

My experience with the pricing, setup cost, and licensing is that it is a very cost-effective and affordable tool.

Which other solutions did I evaluate?

Before choosing Apptio Costing, I evaluated other options such as Looker Studio and MicroStrategy Analytics.

What other advice do I have?

My advice to others looking into using Apptio Costing is that it is a well-suited tool for planning and forecasting, very easy to use and also cost-effective, making it a highly recommendable tool.

Apptio Costing is a very insightful tool that helps us with a lot of insights, allowing us to make data-driven decisions, especially the financial decisions, more easily with a lot of confidence and accuracy.

Improvement in budgeting accuracy has improved from forty to sixty-five percent, and there are also cost savings by identifying areas of redundancy and saving, along with a clear understanding of consumption and staff allocation to product has been great.

I would rate this product nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Libby Lola

Budget oversight has transformed and supports detailed IT planning and leadership decisions

  • March 26, 2026
  • Review provided by PeerSpot

What is our primary use case?

I use Apptio Costing primarily for IT budgeting and forecasting, utilizing it for both departmental operating expenses and project financial reviews with IT leadership. I am also working towards portfolio reporting and service-based costing.

What is most valuable?

It is very essential to walk forward our labor expenses and staff each month, so our annual budgeting process is much easier with Apptio Costing because it is easily configurable, allowing me to demonstrate use of expense by several categories, many of which are internally tracked and critical for our IT leaders. Apptio Costing has made my life much easier as I can easily adjust the budget and incorporate changes on the fly, showing management the immediate effect of business changes.

Apptio Costing offers best features including analytics reporting, incorporates changes and adjusts reporting quickly and seamlessly, and allows for organization-specific metrics to track, as well as industry-standard ones, trends and graphs to incorporate into our internal presentations.

The analytics and reporting features help me to gain insights on how our budget looks, enabling me to make data-driven decisions easily.

The system is very flexible and has adapted to our business needs to adjust cost correctly, which enhances my experience with the features.

Apptio Costing has positively impacted our organization as the CFO trusts the budget, being able to see the details. Before Apptio Costing, we encountered arbitrary cuts to the budget, but we do not have that problem anymore thanks to Apptio Costing. I am able to repurpose staff from one department to another because I have a better handle on our vacancies against budget, and I have taken on the budgets of six newly acquired locations because they know that I have the tools to adapt and can take on this work without issues.

I have more than doubled the IT budget from $140 million to $365 million during the time I have had the product.

What needs improvement?

I would access more of our plans in Apptio Costing, as I have to archive or purge prior monthly plans to keep the system running faster for our users.

Fixed asset data input needs to allow for more details, such as quantities by line item and not by total amount, to improve usability in Apptio Costing.

For how long have I used the solution?

I have been using Apptio Costing for the past six years and several months.

How are customer service and support?

I have tremendous support from the Apptio team, who have taken my ideas to the next level, and whenever there is a technical issue, it is resolved quickly within hours, not days.

What other advice do I have?

Apptio Costing has made my life much easier, as I can easily adjust the budget, incorporate changes on the fly, and show management the immediate effect of my business changes. I would not be able to keep up with the responsibility of my position if it were not for the ease, accessibility, configuration, and reporting that Apptio Costing provides. Everything is digital instead of on paper, and I would not go back to the way things were before. I rate this product at a 5 out of 5, making it a highly recommendable tool.


    Marcos P.

Helpful tool for IT cost visibility and planning

  • March 14, 2026
  • Review provided by G2

What do you like best about the product?
What I like most about IBM Apptio is that it provides a much clearer view of IT costs and budgeting. It’s especially helpful when I need to understand where the money is going and how resources are being used. The reporting tools are useful, and once I got used to the platform, it became easier to work with and made financial tracking feel more organized and easier to manage.
What do you dislike about the product?
One thing I don’t like that much is that it can feel a little overwhelming at first. Some parts of the platform are not very easy for new users, and it can take time to fully understand all the features. Also, some reports and settings could be more simple to adjust.
What problems is the product solving and how is that benefiting you?
IBM Apptio helps solve the problem of not having a clear picture of IT spending. It makes it easier to manage budgets, track costs, and explain IT expenses with better data. This is helpful because it supports better planning and makes decision-making more based on facts instead of guesswork.


    Banking

Exceptional Cost Transparency That Makes IT Spend Actionable

  • March 10, 2026
  • Review provided by G2

What do you like best about the product?
Cost transparency that turns IT from a “black box” into a real business conversation. It models total cost of ownership down to the application and service level, so leaders can clearly see where the money actually goes. That visibility supports meaningful trade-off decisions and strengthens accountability through showback/chargeback.
What do you dislike about the product?
Heavy dependency on data quality and tagging. Implementation and learning curve are non-trivial
What problems is the product solving and how is that benefiting you?
It’s helping us with showback and chargeback by modeling the total cost of ownership all the way down to the application and service level.