Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
756 reviews
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Powerful platform, supportive team, responsive chat help, and quick-to-market automations.
What do you like best about the product?
I was amazed at the breadth of available connectors. The number of connectors coupled with custom https requests and error handling makes it possible for any technical expertise to write a recipe that integrates multiple systems and performs that integration automatically. Additionally, the community shared recipes gave me several ideas related to prominent CRM and ERP systems and how to bring them together.
What do you dislike about the product?
I truly can't point to anything absent from the platform based on my current utilization of the product. As our utilization of the platform grows, perhaps a weakness will be exposed but at this point there is nothing I can call out definitively.
What problems is the product solving and how is that benefiting you?
We are currently working on integrating electronic signature applications with our quoting system, syncing customers with central CRM systems, and emailing notifications to sales when new leads come in.
Recommendations to others considering the product:
I recommend going through the entire Automation Institute and as many video recordings as possible. Doing this will lessen the learning curve tremendously.
Its powerful integration and tool available in the market. It provides a lot of flexibility also.
What do you like best about the product?
Support option and Tech Community Webinars
What do you dislike about the product?
Mobile application. I think Workato should have a mobile application. It will help users to check the status of recipes via phone also.
What problems is the product solving and how is that benefiting you?
Basically, I am using Workato to help clients to transition their data from one system to another. Overall client satisfaction is increased since I started using workato.
Fantastic Support, Many Many Integrations, Easy to Use
What do you like best about the product?
Immediate and knowledgeable support; available right within the editor.
What do you dislike about the product?
Lack of native change comparison (like git diff) between recipe versions.
What problems is the product solving and how is that benefiting you?
User management, data uploads, system syncing.
Great product with great customer service!
What do you like best about the product?
The product is very intuitive and easy to use, could be integrated with many softwares and apps.
Workato agents are always available to assist with any questions or advice that I need.
Workato agents are always available to assist with any questions or advice that I need.
What do you dislike about the product?
A better knowledge base for writing formulas. Many times I have to look up online in different websites to search for the right syntax.
What problems is the product solving and how is that benefiting you?
Integrating different apps in our company, making user creation automated and more accurate. It is easier to catch mistakes this way and monitor the processes.
Friendly UI, many action option to many partners
What do you like best about the product?
Friendly UI, many action options to many partners
What do you dislike about the product?
For some apps, not all objects/triggers are best matching /missing with our needs.
What problems is the product solving and how is that benefiting you?
Integration...
Powerful Platform
What do you like best about the product?
The types of functionality and how easy it is to use
What do you dislike about the product?
More connections and triggers would be nice
What problems is the product solving and how is that benefiting you?
Integration and automation to avoid human error and faltten information
Awesome support and ease of use
What do you like best about the product?
I collaborate with the EMEA team and they have been super helpful. The live chat never disappointed me, the guys really know their stuff and help you very good. The customer success team focuses really well on getting value for your initial use cases and continues to monitor. The application itself is so easy to use that compared to other vendors we needed 4 times LESS time to configure exactly the same.
What do you dislike about the product?
The documentation on how to configure chatbots is not sufficient and leads to too many questions
What problems is the product solving and how is that benefiting you?
Business Process Automation, Getting business users to configure their own integrations.
Workato is a helpful tool that enables integration between various platforms for different use-cases
What do you like best about the product?
One of the advantages of the platform is that you don't have to be an advanced software developer to write the recipes from scratch - just the basic knowledge is sufficient most of the time. Workato support is there 24/7 to aid you with a problem, regardless of being a trivial question or a complex one.
What do you dislike about the product?
There are a few things where Workato still has areas for improvement. One such thing is the resolution speed of certain Jira Data Center bugs. The other sphere, where improvements can be made, is the support with creating custom actions - this is not something that Workato support is able to support with now.
What problems is the product solving and how is that benefiting you?
Workato enables advanced integration solutions without the need to develop a new one from scratch for every use case. In turn, this saves valuable time and allows us to roll out the integration projects much faster. Existing integrations can be evolved whenever a need arises, with minimal downtime, by simply stoping one recipe and replacing it with a newer version.
Recommendations to others considering the product:
If the business value of the recipe, made in Workato, would be less or equal to the cost of one - there is hardly any better alternative out there at the time being.
My secret work horse
What do you like best about the product?
Workato is my favorite service I brought into the organization. The platform is intuitive, easy to use, and powerful. Best of all, development progresses at break-neck speeds. The Workato team continues to build features I didn't know I needed--they're always one step ahead of me. From HR, to Operations, to IT... the integrations are easy to build out. Sharing data between disparate systems has never been this easy.
What do you dislike about the product?
There is very little to dislike. Although improvements are being made all the time on the Dashboard, it would be great to see--at a glace--which recipies are running and counting against your usage plan.
What problems is the product solving and how is that benefiting you?
Connecting SaaS applications and automating business processes, like HR on and offboarding.
Extremely powerful and easy to use integration and automation platform
What do you like best about the product?
Very straightforward UI that allows even business users to be able to read through recipes. We've been able to integrate between all our systems, and if not, it's always been a limitation on our source systems side. This platform has allowed our company to be more agile and iterate faster as many teams have widely adopted the tool to support various use cases. Workato has fundamentally shifted our company's automation initiatives as it no longer requires teams to prioritize resources with developers.
What do you dislike about the product?
Documentation around formula tips/tricks as well as specific connectors would be beneficial. I will say that Workato's Support team has always helped me bridge that gap and find a solution. They are the best and super fast.
I would love if jobs would show the data processed in for each loops and if we could replay a particular iteration within the recipe. In order to get around this, we've created child recipes to log the data within for each loops which allows us to rerun isolated executions that failed.
I would love if jobs would show the data processed in for each loops and if we could replay a particular iteration within the recipe. In order to get around this, we've created child recipes to log the data within for each loops which allows us to rerun isolated executions that failed.
What problems is the product solving and how is that benefiting you?
We have various use cases across our company, whether it's syncing data between systems, sending the right email notifications based on events, or assigning customers to the right segment. A huge win with using workato is that we can experiment quickly by leveraging recipes to prove ROI and then use that data to drive more investment in that particular initiative.
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