Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
653 reviews
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Workato Makes Complex Automations Easy and Saves Hours Daily
What do you like best about the product?
Workato is incredibly intuitive and flexible — it makes automation setup smooth even for complex workflows. The interface is clean and logical, integrations are vast, and the documentation is easy to follow. I use it daily for backend and customer support automations, and it saves hours of manual work.
Ease of Use: Excellent, even for non-developers.
Ease of Implementation: Quick to set up and easy to maintain.
Customer Support: Fast and helpful when you get stuck.
Number of Features & Integrations: Huge — Workato connects with almost everything I need (APIs, Intercom, Slack, SQL, etc.).
Ease of Use: Excellent, even for non-developers.
Ease of Implementation: Quick to set up and easy to maintain.
Customer Support: Fast and helpful when you get stuck.
Number of Features & Integrations: Huge — Workato connects with almost everything I need (APIs, Intercom, Slack, SQL, etc.).
What do you dislike about the product?
What do you dislike about Workato?
The For Each loop logic needs extra attention — if data mapping is slightly off, the job may fail in the middle of execution, and it’s not always obvious which item caused it since iterations aren’t fully visible in logs. Also, depending on “On Error” settings, the rest of the process might stop entirely. Still, these are minor drawbacks compared to the overall functionality and ease of use.
Ease of Integration: Great overall, just requires accuracy in more complex scenarios.
The For Each loop logic needs extra attention — if data mapping is slightly off, the job may fail in the middle of execution, and it’s not always obvious which item caused it since iterations aren’t fully visible in logs. Also, depending on “On Error” settings, the rest of the process might stop entirely. Still, these are minor drawbacks compared to the overall functionality and ease of use.
Ease of Integration: Great overall, just requires accuracy in more complex scenarios.
What problems is the product solving and how is that benefiting you?
Workato handles a wide range of use cases — from complex data processing to API requests, attribute updates, and workflow orchestration. Depending on the scenario, it can automate almost anything: trigger actions via webhooks, run scheduled processes, or handle multi-step automations with conditional logic. Its built-in tools make it easy to process incoming data (for example, with Python) and pass only the needed, formatted information to APIs.
This flexibility significantly reduces manual work, speeds up operations, and ensures data consistency across systems.
This flexibility significantly reduces manual work, speeds up operations, and ensures data consistency across systems.
Fast, flexible iPaaS for real business workflows
What do you like best about the product?
The customer support team is exceptional. It’s easy to reach a real person, they understand real-world use cases, and they give concrete fixes and not boilerplate. When I’m stuck, I get quick, knowledgeable help that gets the job moving again.
What do you dislike about the product?
The Academy and official resources don’t mirror real project complexity. Most examples are simplified and skip topics like large-file batching, multi-stage exception handling, lookup-table strategies, or nuanced HTTP/auth patterns. It’s fine for basics, but when building production pipelines, you quickly outgrow the examples and have to rely on support or trial-and-error.
What problems is the product solving and how is that benefiting you?
We automated a manual AP ingest process. Workato picks up CSVs from SFTP/SharePoint, parses and cleans the data, validates against lookup tables, routes exceptions for review, and then creates Bills in Acumatica. This cut spreadsheet work, reduced data entry errors, added an audit trail, and shortened invoice cycle time without adding headcount.
Welcome
What do you like best about the product?
The low-code/no-code platform offers an intuitive drag-and-drop interface for creating integrations, which makes automation more accessible to a broader range of users within an organization.
What do you dislike about the product?
There are hidden costs to consider, such as premium connectors, additional concurrency, and other specialized modules. These extras can drive up the overall expense, so it's important to budget carefully.
What problems is the product solving and how is that benefiting you?
Workato delivers strong performance and scalability, with users noting its reliability and speed, especially when managing high-volume data processes. Thanks to its cloud-native architecture, the platform supports instant and virtually unlimited scaling.
Well crafted for a rounded experience
What do you like best about the product?
I appreciate how easy it is to use. Personally, I really like being able to find everything I need in one place, and Workato excels at providing that convenience.
What do you dislike about the product?
Perhaps they could consider incorporating additional graphics and adopting terminology that feels more friendly and approachable.
What problems is the product solving and how is that benefiting you?
This tool makes it much easier for me to complete my tasks. I appreciate being able to manage several things at the same time. The user-friendly design is something I really enjoy. I also find the helpful prompts valuable, as they guide me directly to where I can resolve my task-related questions.
Makes life seamless with automation and third party integrations
What do you like best about the product?
Their knowledge trainings are easy to understand, making them accessible even for beginners.
What do you dislike about the product?
I found the sign-up process confusing because the same registration is used for both the training and the platform itself.
What problems is the product solving and how is that benefiting you?
Help automate my online/sales workflow
Support is excellent
What do you like best about the product?
Workato support has consistently been excellent. On average, we receive responses from them in under three hours, and their expertise is impressive.
What do you dislike about the product?
So far, I haven't found anything to dislike about either the support or the product.
What problems is the product solving and how is that benefiting you?
The integration between our S2P, P2P, and direct software solutions and the client transaction systems has been a key aspect of our operations. Ensuring seamless connectivity among these platforms is essential for efficient workflow and data consistency.
A reliable tool for integrations
What do you like best about the product?
Workato allows us to automate complex processes without heavy coding. I like how it integrates seamlessly with multiple tools (like Salesforce, Marketo, Splash, etc.) and gives us flexibility to build workflows that fit our needs. It has helped reduce manual work, improve data accuracy, and speed up campaign execution.
What do you dislike about the product?
Pricing can get high as you scale, especially if you’re running many recipes in parallel.
Debugging errors could be made simpler with more detailed logs and error messages.
Debugging errors could be made simpler with more detailed logs and error messages.
What problems is the product solving and how is that benefiting you?
Workato solves problems around fragmented systems, manual processes, and slow, error-prone workflows by automating integrations across different apps. It helps unify data, reduce human error, and speed up operations, giving teams more time for strategic work. For me, this means faster processes, cleaner data, better reporting, and less reliance on manual effort, ultimately improving efficiency and decision-making
Revolutionising the world of automation
What do you like best about the product?
The flexibility of configuration and the ability to co-build solutions with Workato
What do you dislike about the product?
The embedded version can be somewhat unintuitive
What problems is the product solving and how is that benefiting you?
Helping connecting products and solutions within our platform
Seamless Integration Platform for Our Customers
What do you like best about the product?
It’s easy to embed and gives our customers the ability to build powerful integrations without heavy technical work. The wide range of connectors and automation options make it flexible and scalable.
What do you dislike about the product?
The learning curve can be a bit steep at first, and some advanced configurations require extra time to understand.
What problems is the product solving and how is that benefiting you?
Workato helps us offer our customers an easy way to connect our product with the other tools they use. This reduces manual work, streamlines processes, and improves overall adoption of our platform.
Why I love Workato!
What do you like best about the product?
The company the culture, the product innovation. Everything!
What do you dislike about the product?
I think it’s important they don’t focus to heavily on AI there is still a huge integration opportunity!
What problems is the product solving and how is that benefiting you?
So many problems, connecting LOB apps is a big one. Moving Data, improving automations!
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